1. Gretchen Warren
LinkedIn: www.linkedin.com/in/gretchenwarren/
Contact Information:
989.295.8459
warreng@northwood.edu
EXPERIENCE:
Guest Service Representative April 2014 – Current
Hampton Inn & Suites - Midland MI
 Apply dynamic communication and problem solving skills to provide exceptional customer
service and solve customer complaints
 Demonstrate multi-tasking skills by answering multi-line phone, while assisting in-house guests
 Accurately managing reservations in hotel’s reservation system (OnQuest)
Server June 2013 – Current
Bennigan’s Grill &Tavern - Midland, MI
 Proven ability to adapt to different needs for positive customer service from guest-to-guest
 Actively work as member of the team to gain repeat customers and increase sales
Assistant Manager November 2011 – June 2013
Subway - Owosso, MI
 Effectively managing a seven person crew to meet store and corporate goals
 Consistently respected recommended guidelines while generating income while
implementing marketing and promotional ideas
Team Member February 2010 – December 2011
Sport-Tee Screen Printing and Embroidery - Saginaw, MI
 Safely operated screen printing heavy machinery to fulfill custom orders
 Responsible for ensuring the accuracy of unique details for each individual order
EDUCATION:
Northwood University, Midland MI,
Bachelor of Business Administration May 2016
Major: Hospitality Management GPA 3.95/4.0
Baker College of Owosso, Owosso MI,
Associate’s Degree in Business Administration April 2013
Concentration in Business Management GPA 3.7/4.0
EXTRACURRICULAR ACTIVITIES:
 Member of Northwood University Hospitality Enterprise (NUHE)
 Participant in the 2013-14 Northwood International Auto Show
 Team member of the Midland Bennigan’s Street Team