Amy Flanders has over 5 years of experience in customer service roles. She has worked as a cashier and team lead at Kowalski's Market, JCPenney, and Buell's Landscape Company. Flanders has demonstrated strong communication skills and an ability to handle difficult customers with patience and tact. She is currently pursuing an associate's degree at Inver Hills Community College with an expected graduation date of May 2017.

1. Amy Flanders
3704 Bailey Ridge Drive
Woodbury, Minnesota, 55125
651-500-1595
af_flanders808@Yahoo.com
SUMMARY OF QUALIFICATIONS
 Over 5 years experience in customer service
 Demonstrated ability to deal with different guests some of whomrequire
high levels of patience and tact
 Great verbal and written communication skills
 Specialized in owning customer issues frombeginning to end
WORK EXPERIENCE
Kowalski’s Market Woodbury, MN
Cashier/courtesy May 2013 –Present
 Chosen to participate in customer focus group
 Awarded best customer serviceaward three years in a row
 Trained all incoming stakeholders
JCPenney Woodbury, MN
Team Lead-SalesAssociate December 2012 –May 2013
 Supervised 6 team members
 Led quarterly inventory audit
 Learned point of sale update system
Buell’s Landscape Company Hastings, MN
Cashier March 2010 – October 2012
 Developed and improved customer skill set
 Made lead cashier after firstyear
EDUCATION
Inver Hills Community College Inver Grove Heights, MN
Generals, Expected graduation May 2017
East Ridge High school Woodbury, MN
High schoolDiploma, May 2013