Melonie L Henderson has over 15 years of experience in compliance analysis, risk management, and medical billing. She has worked in compliance roles for several large financial and healthcare companies, conducting examinations, drafting correspondence, and identifying and remediating compliance issues. She also has experience negotiating medical fees, processing billing claims, and analyzing risks and audit findings to make recommendations to management.

1. Melonie L Henderson
Melonie L Henderson 4148 Happy Canyon Dr • Dallas, TX 75241
 817.542.6154
 Melonie.poydras@gmail.com
PROFESSIONAL EXPERIENCE:
SANTANDER CONSUMER USA,Dallas, Texas 05/2015-Present
STATE COMPLIANCE ANALYST - CORPORATE COMPLIANCE
 Conduct remote and onsite examinations of motor vehicle lease, sales finance and consumer finance
deals.
 Draft correspondence and create proactive-examination worksheets by states for comprehensive pre-
exam reviews.
 Participate in the documenting and remediation of State Compliance Examinations findings.
 Documentation of reviews, researched State and Federal Regulatory Compliance Laws.
 Identify noncompliance issues and key risks that can impact the business.
 Implement and monitor process mapping of Policies and Procedures for Compliance Regulatory
Repository Examinations guidelines.
 Track bills and regulations related to motor vehicle lease, sales and consumer finance.
EXETER FINANCE CORP,Irving, Texas 08/2012-01/2015
COMPLIANCE ANALYST (ESCALATIONS) – CLIENT RELATIONS CORPORATE COMPLIANCE
 Developed, revised and maintained policies and procedures for the business.
 Consult with corporate attorney's as needed to resolve difficult legal compliance issues.
 Participated in the annual and quarterly certification process, includes NAF certification.
 Assist line managers in identifying and monitoring key risk indicators of prescribed business unit.
 Reduced audit fees by 33%. Maintain 100% quality audit findings without error.
 Reduced chargebacks by 70%, supervise, coordinate, examine, and evaluate projects.
 Implement necessary actions and operational risk initiatives to ensure objectives of an effective
compliance program.
HYUNDAI CAPITAL AMERICA HCA,Plano, Texas 08/2011- 08/2012
LOAN AND LOSS MITIGATION CREDIT/RISK ANALYST- CLIENT RELATIONS
 Carried out negotiations and provided savings for in/out-network customers.
 Acting SME for the specialist.
 Participated in special projects and the development of website testing.
 Support Unit Lead act as a liaison between Hyundai and vendors used for outsourced work, and
evaluate processes policies for improvements to streamline to improve overall efficiency.
 Handled irate customer issues.
MULTIPLAN, Arlington, Texas 09/2011-07/2012
MEDICALFEE NEGOTIATOR ANALYST-CLIENT RELATIONS
 Processed medical billing claims for in-out/network providers. Reduced external audit fees by 27%.
 Assisted managerswith identifying reductions, assessedsavings,measuredrisk controls, and reviews
in accordance with the business. Produced average of $24,000,000 in annual savings.
 Provided recommendations to AVP/VP.
 Audit Findings.

2. Melonie L Henderson
JPS HOSPITAL, Ft. Worth, Texas 01/2010-05/2011
MEDICAL BILLING INSURANCEVERIFICATION ANALYST-BILLING
 Audit denied claims, process claim appeals, process billing for HMO, PPO, FFS, Medicare, and
Medicaid for acute in/outpatient hospices, surgery and hospital stay.
 Collected, posted and adjusted insurance payments. Reimbursements for long term/short term stay,
consistently met or exceeded monthly goals, savings by 20% or higher.
 Analyze and review audit findings, risks and detailed recommendations to upper management.
MULTIPLAN, Arlington, Texas 01/2008-12/2010
MEDICALFEE NEGOTIATOR ANALYST-CLIENT RELATIONS
 Processed medical billing claims for in-out/network providers. Reduced external audit fees by 27%.
 Assisted managerswith identifying reductions, assessedsavings,measuredrisk controls, and reviews
in accordance with the business. Produced average of $24,000,000 in annual savings.
 Provided recommendations to AVP/VP.
 Audit Findings.
COUNTRY WIDE HOME LOANS, Ft. Worth, Texas 01/2007-12/2008
LOAN AND LOSS MITIGATION CREDIT/RISK ANALYST- CLIENT RELATIONS
 Modify credit bureau reports, review edit and modify applications to ensure accuracy
 Make recommendation to management to resolve delinquency and calculated risks and trends.
 Maintain 100% quality audit without error, awarded 100%
CHW, CATHOLIC HEALTHCARE WEST MEDICAL CENTER, Sacramento, CA 01/2006-12/2005
VERIFICATION ANALYST RISK ANALYST LEAD- MEDICAL BILLING
 Collect and post payments, adjustments, billing errors, prepared claim appeals, process billing for
HMO, PPO,FFS Medicare, Medicaid for acute inpatient/outpatient hospices, surgery and hospital
stay, reimbursements for long term, short term stay.
 Consistently met or exceeded all goals, built partnerships with key industry professionals.
VERIZON WIRELESS, Sacramento, CA 01/2000-12/2005
BUSINESS LEAD ANALYST- CLIENT RELATIONS
 Interpret financial trends, identifying operational deviations and report results to various
departments, research,analyze, and explain current and past activities.
 Analyze business performance trends, challenge the organization to be more efficient and cost
effective, build/maintain reports, dashboards, and metrics.
 Consistently met or exceeded all goals, built partnerships with key industry professionals.
EDUCATION
FRANKLIN HIGH – HIGH SCHOOLDIPLOMA 10/2017
Ashford University San Diego, California
COMPUTER COMPETENCIES
MS Office •Visio • Global Oasys • IntelliMatch • Smart Stream Reconciliation • Midas/AS 400
IntelliSuite • Bloomberg • Open Pages GRC Applications • SharePoint • Archer • Service Now • Shaw