The document provides a summary of Thelma Boulougouris' professional experience and qualifications. She has over 10 years of experience in clinical care management, crisis assessment, case management, and outpatient therapy. Her clinical experience includes conducting comprehensive assessments, care coordination, utilization management, and providing individual and group therapy. She has strong communication, organizational and problem-solving skills and is licensed as a Clinical Professional Counselor in Illinois.

1. Thelma (Louckes) Boulougouris, LCPC
450 Warrenville Road, Unit 469 | Lisle, Illinois 60532
(847) 912-0565
thelma.louckes@gmail.com
SUMMARY
Licensed Clinical Professional Counselor whose training experience has been concentrated in conducting crisis assessments and
comprehensive case management services, which includes recognizing the needs of clients and their access to community
resources. Strengths include excellent organization skills, ability to deal with conflict, effective interpersonal skills and ability to
remain clam under stressful situations and exercise appropriate intervention. Working professional who is a self-starter with
strong problem solving abilities who can work in a team based environment and contribute as a team player. Ability to apply
effectual clinical judgment, exhibit ethical and moral obligations, and accountability to formulate best practices in quality of
care.
LICENSE/ CERTIFICATION
Licensed Clinical Professional Counselor, LCPC License No. 180.008865
LANGUAGE SKILLS
• Spanish beginner reading, writing and speaking skills.
• Greek intermediate speaking skills.
CLINICAL EXPERIENCE
Beacon Health Options, Oak Brook, Illinois May 2015 - Present
Clinical Care Manager
 Responsible for conducting comprehensive assessments (telephonic and face to face) of referred members and, in
collaboration with the interdisciplinary care team, determine an approach to resolving member needs.
 Responsible for collaborating with clinical colleagues, supervisors, health plan partners, Medical Directors and treatment
providers to overcome barriers to meeting goals and objectives.
 Responsible for utilizing motivational interviewing skills to ensure maximum member engagement and promoting behavior
changes to achieve optimum level of health.
 Interact with physical advisors, or Medical Director to discuss clinical/authorization questions, alternative treatment options
and concerns regarding specific cases in weekly case management rounds.
 Ability to apply clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address
complex clinical indicators, which impact care planning and resolution of member issues.
 Demonstrate work experience by meeting strict deadlines and established cycle times through effective prioritization and
follow-up skills.
 Demonstrate leadership skills by being selected by management to be the behavioral health decision maker on the
interdisciplinary care team and utilization review rounds.
 Involved in strategic planning to further develop the program to better meet the needs of the members we manage.
Alexian Brother’s Behavioral Health Hospital, Hoffman Estates, Illinois July 2010 – May 2015
Assessment Specialist Clinical Access
 Conducted crisis assessments, care coordination, case management services, and utilization management.
 Coordinated admission for both inpatient and outpatient services for psychosocial, substance abuse and/or psychiatric
conditions in accordance with medical necessity and in compliance with standards established by state law and Hospital
policy.
 Acquired knowledge of community resources and counseling/social work practices with high-risk populations.
 Knowledge of utilization management as it relates to Medicaid, Medicare, and third-party payers and managed care
providers.
 Administered, reviewed, and made recommendations for the revision of policies and procedures of the
 Ensured quality assurance through direct monitoring of clinicians, chart review, peer review and related activities to insure
quality of services.

2. Thelma Boulougouris 847.912.0565 Page 2
Alexian Brother's Center for Mental Health, Arlington Heights, Illinois June 2008-May 2009
Outpatient Therapist, Women’s Program
 Conducted intake assessments for clients of all ages with mild to severe mental illness.
 Provided therapeutic intervention services to adolescent and adult women of diverse backgrounds using individual, family,
and group treatment. Included were adult and teen survivors of sexual abuse.
 Consulted and collaborated with community and governmental agencies pertaining to clients.
 Provided holistic and comprehensive case management services to all clients including: intake assessment, goalsetting,
long-term case plan development, weekly case plan development, progress monitoring, individual money management,
tenant education, advocacy and referrals.
 Assisted clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to
appointments, and providing support.
 Referred patients, clients, and their families to community resources for housing or treatment to assist in recovery from
mental illness to ensure they were receiving quality care.
Dialectical Behavioral Therapy Group Co-Facilitator
 Coordinated and provided behavioral-based counseling to young adult and older adult women, including symptom
management, emotion regulation, managing relationships, effective ways of communicating with others, and stress
management.
RESEARCH EXPERIENCE
University of Johannesburg, Johannesburg, South Africa July 2006-August 2006
Researcher - Participatory Action Research
 Aimed to promote social change through Photovoice methodology, a method of research where participants tell their story
through photographs they have taken.
 Collaborated with colleagues from the University of Michigan, University of Johannesburg, and Artist Proof Studios to
implement a pilot program and propose actions plans for poverty alleviation, marketing, and providing HIV/ AIDS
awareness.
 Utilized communication skills for effective donor communications, proposals, correspondence, flyers, newsletters, internal
communications, and public speaking.
 Successfully coordinated and implemented program, assessed learning needs, created tangible program goals, presented
findings in an open forum, and secured a nationally recognized financial grant form the Ford Foundation.
University of Michigan, Ann Arbor, Michigan September 2006-December 2006
Research Assistant - Self-Report Survey Analysis
 Selected as one of four undergraduates to work in partnership composed of doctoral candidates, doctoralprofessors, and
researchers to collect information regarding perceptions of suicide in the African American communities. Traveled to thirty
African American Churches to obtain volunteers to complete surveys.
 Research responsibilities include data collection, documentation, and research data and analysis.
EDUCATION
Master of Arts, Clinical Psychology Counseling Specialization May 2009
The Chicago School of Professional Psychology, Chicago, Illinois
Bachelor of Arts, Brain, Behavior, & Cognitive Science December 2006
The University of Michigan, Ann Arbor, Michigan
National Dean’s List
International Scholar Laureate Program, Nominee