Rick Behrle has over 20 years of experience in laboratory information systems and client support. He has extensive experience implementing and troubleshooting laboratory information systems, interfaces, and client systems for Quest Diagnostics and various third party electronic medical record vendors. Currently he works as a Client Support Analyst for Quest Diagnostics, providing second tier support, HL7 troubleshooting, database extracts, and training for clients.
PROFESSIONAL SUMMARY
Program / Project Manager with a successful record of managing full project life-cycle initiatives. Expertise includes a combination of both Application Development and Infrastructure experience. I’ve acted as both developer and then App Dev PM while with the State of Missouri. I rate my SDLC experience as an 8/10 as I personally did VB development and acted as the PM for entire application delivery from development through SQL and into production. An exceptionally strong Program / Project Manager with the following qualifications:
• PM experience covers product planning, scheduling, testing, change management, implementations and ROI analysis
• Successfully managed projects for domestic and international corporations including BP, State of MO-DOR, Salton/Toastmaster
• Recognized for surpassing corporate and customer expectations for quality and focus by configuring, implementing, training, mergers and acquisitions
• Experienced in handling projects in rapidly changing functional, procedural and engineering environments including international offshore (Brazil, Columbia, UK, Trinidad, Argentina, Mexico) testing/development teams
• Provides disciplined, assertive, tactful leadership to resolve challenges in an efficient, cost-effective manner
• Skilled in developing and maintaining strong customer relations and fostering cohesive, consensus-building project team interactions
• Recognized for being a highly-motivated, self-directed, enthusiastic project manager with a positive, creative attitude for balancing schedules, costs and priorities
• Recognized as an “idea leader” with flexibility to handle assignments with analytical test equipment and to develop quality assurance best practices/processes
• Excels in developing and maintaining project plans without being dependent on technical resources for input.
• Successfully transitioned to a portfolio of 65 projects International with a blend of waterfall and agile teams with ~$75 million budget. Overseeing multiple vertical project managers, business analyst, functional analyst, and working with the communications team. All in a ~2 month onboarding to the account.
• Apply communication strategies to engage International-level stakeholders in order to understand product objectives, customer service processes, development teams, and define strategies for opposing developing techniques to timely and with budget constraints. Supports SAFe (Scaled Agile Framework) as the “Release Train Engineer.
• Manage the flow of value through the program and value stream Kanban’s to increase outlook into new work and into the work flow. Establishing connections among the Portfolio, Journey mapping, value stream, and programs levels.
PROFESSIONAL SUMMARY
Program / Project Manager with a successful record of managing full project life-cycle initiatives. Expertise includes a combination of both Application Development and Infrastructure experience. I’ve acted as both developer and then App Dev PM while with the State of Missouri. I rate my SDLC experience as an 8/10 as I personally did VB development and acted as the PM for entire application delivery from development through SQL and into production. An exceptionally strong Program / Project Manager with the following qualifications:
• PM experience covers product planning, scheduling, testing, change management, implementations and ROI analysis
• Successfully managed projects for domestic and international corporations including BP, State of MO-DOR, Salton/Toastmaster
• Recognized for surpassing corporate and customer expectations for quality and focus by configuring, implementing, training, mergers and acquisitions
• Experienced in handling projects in rapidly changing functional, procedural and engineering environments including international offshore (Brazil, Columbia, UK, Trinidad, Argentina, Mexico) testing/development teams
• Provides disciplined, assertive, tactful leadership to resolve challenges in an efficient, cost-effective manner
• Skilled in developing and maintaining strong customer relations and fostering cohesive, consensus-building project team interactions
• Recognized for being a highly-motivated, self-directed, enthusiastic project manager with a positive, creative attitude for balancing schedules, costs and priorities
• Recognized as an “idea leader” with flexibility to handle assignments with analytical test equipment and to develop quality assurance best practices/processes
• Excels in developing and maintaining project plans without being dependent on technical resources for input.
• Successfully transitioned to a portfolio of 65 projects International with a blend of waterfall and agile teams with ~$75 million budget. Overseeing multiple vertical project managers, business analyst, functional analyst, and working with the communications team. All in a ~2 month onboarding to the account.
• Apply communication strategies to engage International-level stakeholders in order to understand product objectives, customer service processes, development teams, and define strategies for opposing developing techniques to timely and with budget constraints. Supports SAFe (Scaled Agile Framework) as the “Release Train Engineer.
• Manage the flow of value through the program and value stream Kanban’s to increase outlook into new work and into the work flow. Establishing connections among the Portfolio, Journey mapping, value stream, and programs levels.
• EMR System Analyst
• Consulting Sales and clients on various Health IT Product (HERs,EMRs, Patient Portals, Labcorp Client Products). Liaison between Corp IT and Various Vendors. Developing new workflows for each unique physician practice.
• Include onboarding various Hospital HIS system and assist pre/post live support.
• Project Management of clinical office’s EDI implementations.
• Post-live Clinical duties include visiting with Physicians and taking their feedback to Corp IT to help improve Labcorp results.
• Managing various departments within Labcorp to help projects live.
• Responsible for planning, implementing and supporting customers and a variety of EMR vendor applications interface.
• Tests and verifies that EMR solutions are performing according to standards.
• Researches, analyzes, and recommends solutions to potential interface problems.
• Experienced medical professional with evidence of consistently meeting and exceeding established goals related to management, training and education, and client relations
• Skilled in building long-term relationships with all levels of hospital staff and reference laboratories and medical equipment representatives
• Effectively promoted organizational growth and staff development, securing necessary industry- related designations, and increasing overall patient volume
• Self-motivated to ably coordinate daily clinic functions, with excellent interpersonal communications, relationship management and presentation skills
• Participated in over one million HIV tests in the last ten years in different methods, including ELISA, EIA, Oraquick, OraSure and PCR
1. 8 Kelso Dr.
Saint Charles, MO 63301
Phone 636-448-9259
E-mail: rburl1@sbcglobal.net
Rick Behrle
Objective Client Support Analyst
Professional
experience
1998 – Present Quest Diagnostics Incorporated St. Louis, MO
TIER II CPU ANALYST
System Administrator – T.O.R.O.L., Fission
Senior Installer Client Systems
Project Coordinator – eMAXX
Installer – Trainer all Quest Client Systems
Responsible for documentation, implementation, testing protocols and
verification; internal and external client training on Client Systems. CPU
2nd
tier support, HL7 troubleshooting and installation, database extracts for
CPU clients. Working with all third party EMR vendors on troubleshooting
and installation of interfaces with Quest Diagnostics.
1997 – 1998 Normandy Community Hospital St. Louis, MO
Lab Manager, QA Manager, and LIS Manager
Day to day operations of the clinical laboratory. Managed the Quality
Assurance program in the laboratory and ancillary testing. Maintained
and updated the Laboratory Information System. Performed instrument
and LIS troubleshooting and training.
1995 – 1997 Quest Diagnostics Incorporated St. Louis, MO
QA Manager
Managed QA program – Monthly Quality Control, Linearity Studies, CAP
Proficiency Program, Laboratory and Corporate Quality Assurance
programs and policies
Biomedical Engineer
Repaired and maintained a broad range of instruments; setup and
maintained robotic system; assisted IT department with instrument
interfaces
1988 – 1995 Bayer Diagnostics Tarrytown, NY
Technical Sales Representative
Performed instrument setups, demonstrations, client training, instrument
troubleshooting and methodology troubleshooting on site and remotely.
Instrument Laboratory Interface Specialist for the Midwest Region of the
2. US. Remote and on site software support for proprietary windows based
software.
.
Education 1974 – 1974 Gradwohl School of Laboratory Technique St. Louis, MO
Certificate in Medical Technology
HEW
Certificate for Clinical Laboratory Technologists
Certification Number: 3650004
1998 Microhard Technologies, Inc. St. Louis, MO
MCSE 4.0 Certification Training
A+ Certification Training
Certificate of Completion
References Upon request