David A. Segal
Warwick, NY. 914-456-0291 email@example.com
More than 10 years improving the process ofcommercial credit approval, collections,A/R, & A/P
assuring firms operate more effectively while continuously rethinking efficiencies to improve results
in overall customer service.
Strive for First Call Resolution in all situations with excellent listening skills
Accurately notate accounts to allow for easy follow-up by all peers and management
Able to escalate matters when required to reduce customer churn
Have professional business acumen quickly gaining trust with the customer
Operate all major financial A/R softwares to maximize profitable results
Frontier Communications, Middletown, NY 4/2016-10/2016
Resolved out-of-service FIOS credits for mostly newly acquired customers from Verizon and US Business and
Residential buyers of legacy TV, DSL, and Copper line home phone service. Recommended change to avoid billing
defunct corporations and streamlined return credits, by installing a process to trace their returns for proper recovery.
K-Force Staffing, Stamford, CT. 12/2015-2/2016
Billing Processor- Temporary Placement at Town Sports International HQ(NYSC) HQ. Elmsford, NY.
Entrusted with issuing credit card refunds to gym members across the over 150 NYSC gyms across the Tri-state
area, using Microsoft Outlook email to process requests and EXCEL for reporting while maintaining 2 day
Accurately answered credit card charge-backs regarding disputes to minimize losses and retain members.
Northern Leasing Systems, Middletown, NY. 6/2015-8/2015
Received inbound calls at company’s new call center allowing them to debug and fully enable their auto-dialer.
Provided exemplary customer service as retailers(lessees)swapped out obsolete credit card readers for new RFD
chip compliant models approaching the 10/1/2015 switch over deadline.
Validated Right Party Contact(RPC) and took phone payments as needed.
Manpower, Middletown, NY. 2/2015-3/2015
Customer Settlement Agent-Temporary Placement with Signal auditing a.k.a.Lonsten Law Group, Ellenville,NY.
Negotiated settlement for client DIRECT TV. re: Federal imfringement cases involving illegal exhibition by small
businesses,using household boxes without authorization in commercial venues.
Fully skipped traced debtors through corporate records and public databases before preparing Legal DEMAND
letters to them.
Nexxlinx, Newburgh, NY 8/2014-11/2014
Customer Retention Agent for Time Warner Cable(TWC)
Fully trained on proprietary ICOMS and DISPO software used to add cable services and schedule service calls.
Handled inbound calls at a maximum down time of 60 seconds while updating both databases simultaneously.
DAVID SEGAL PAGE # 20f 2
Exemplary customer service scores were attained while on recorded lines reviewed by TWC.
Concorde Staffing, White Plains, NY. 10/2013-2/2014
Account Collection Representative-Temporary Placement at Castle Oil Co., Harrison, NY
Collected over 90 day A/R 10% below management’s target while working 2 of their 4 collection’s portfolios.
Prepared non-payers for legal suit by assembling proofs of deliveries from our records.
Allen, Maxwell, and Silver, Englewood Cliffs, NJ. 8/2010-1/2012
1st and 3rd
Party Commercial Collector
Mastered First Call Resolution (FCR) and Right Party Contact ( RPC) to find debtors and collect from them.
Exceeded collection quota every month qualifying for bonus pay with exemplary attendance and performance.
TEMPORARY CONSULTANT 2004-2010
METRO NY Newspaper, NYC 3/2008-10/2008-temporary placement through Robert Half- Assistant Credit
Madison Square Garden- NYC 11/2007-3/2008-temporary through Accountemps- Abandoned Property
Ajilon HQ, Saddle Brook, NJ. 3/2006-4/2007-temporary placement through Ajilon- Paramus, NJ.- A/R
Concluded Abandoned Property Audit at MSG in only 4 months after several prior failed attempts by others.
Coordinated the collection of Metro NY, Boston , and Philly to bring over 90 day A/R under control. Reconciled full
month end closing process to our bank and billing records.
Expedited A/R research to enable us to refund where appropriate after getting necessary approval, at Ajilon HQ.
Credit Clearing House, S. White Plains, NY. 2004-2005
party Commercial Collector
Handled 33% of all accounts placed with the firm for collection efforts using Fox Pro and GETPAID softwares.
Rider University, Lawrenceville, NJ, BS. In Commerce majoring in Marketing
NY Institute of Business and Credit- 2 semesters in Financial Statement Analysis
SOFTWARE AND SKILLS:
Motionsoft,EXCEL 2013,ESYS,D&B Business Information Reports (BIR)TLO Reports,EQUIFAX,TRW personal
credit reports,IBM AS-400,mainframe,Internet skip tracing,On Contact,Staffsuite, Salesforce, TKO Adbooking,
Adlooks, Scala,Oracle, Peoplesoft, autodialer, GETPAID, financial ratio analysis to set proper credit limits, cash
posting,chargeback recovery,Microsoft Outlook, Microsoft Dynamics, Great Plains,EDI,ACH Wires, FDCPA and
HIPAA regulations,Collections and Employee handbooks,40 WPM keyboard speed.