Laura K. Wagner is seeking a managerial position that utilizes her experience in management, marketing, sales, and hospitality. She has 24 years of experience managing teams of up to 24 employees, developing marketing strategies, and handling all aspects of front-of-house operations at restaurants and bars. Her background includes positions in sales, marketing, project management, and general management for various companies. She has a background in journalism and computer skills.

1. Laura K. Wagner
(949) 212-6284 Email: Laurawagner08@gmail.com
OBJECTIVE: To secure a position that will utilize the full range of my experience, training, and education.
MANAGERIAL:
 Created, published, and enforced company policies and procedures including training manual.
Including position outlines and standards.
 Successfully mentored, trained, and managed a staff of 24 employees.
 Created and sustained an elevated moral and employee loyalty while developing a
high-energy team environment.
 Recruited, interviewed, trained, managed, and evaluated employees routinely.
 Successfully created and initiated marketing strategies and promotional events.
 Designed and implemented incentive programs to motivate and increase overall
sales and productivity.
 Expedited orders, point of sale materials, and shipping forms
 Retrieved Electronic Data – (EDI) purchase orders and functional acknowledgments.
 Routinely performed basic data entry, record keeping, and filing, while processing,
and expediting orders and requests.
 Maintained database records and correspondence with existing and potential clientele.
 Created, published, and maintained menus
COMMUNICATION:
 Effectively dealt with clients, responding to challenges professionally, utilizing written
communication to its fullest.
 Developed and maintained website photos and content regularly.
 Extensive PC knowledge, including graphic arts and the use of layout and design.
 Professionally assisted clients and prospects with technical questions and challenges.
 Conducted product presentation and demonstrations at trade shows and large groups.
 Facilitated successful marketing plans including but not limited to a Cable Advertising Bureau
(CAB) commercial nomination.
 Developed relationships with the local Chamber of Commerce and Police Department
securing meetings, mixers, luncheons, and events.
 Created, promoted, and tracked internal coupons including co-op campaigns with
Costco and other local business.
ORGANIZATIONAL:  Initiated and engineered the comprehensive procedure for product qualification between Dexter
Hysol Aerospace Division, and E.V. Roberts and Associates.
 Successfully facilitated the relationship and distributorship between Robert’s Technology Group,
Inc (RTG Films) and Bethel Plastics, Inc., resulting in the exclusive rights as Western Regional
Distributor for Sollas and PRB Packaging Machinery.
 Professionally attended, and networked industry trade shows, including the organization of
displays and set up of exhibits, while managing all aspects of events.
 Formatted and initiated comprehensive packages, proposals, sales materials, literature and
forms for Condor Utility Products, MediaOne/AT&T/Comcast Advertising Sales, Express1-DHL,
Bethel Plastics, Inc., and Concepts Adverting.
 Coordinated multiple projects and prioritized tasks and produced results while meeting
deadlines.
 Effectively built media agendas based upon extensive demographic profiles and market
research.
 Created and maintained all employee records including company policies and procedures up to
all California State and Federal requirements.

2. Laura K. Wagner
(949) 212-6284 Email: Laurawagner08@gmail.com
HOSPITALITY: • Professionally managed floor staff while serving patrons food and alcoholic beverages
assuring that all CA ABC regulations where adhered to.
• Utilized Aloha POS system, including daily reports and general back office.
• Extensive and accurate cash handling skills along with daily paperwork and deposits.
• Effectively managed all aspects of managing front of house including food and
beverage service.
• Performed as Disc Jockey to large audiences.
• Successfully planned, scheduled, and executed large promotions and events.
• Oversee and managed all aspects of floor and bar, while expediting kitchen.
• Efficiently handled customer issues in a tactful manner.
• Energetically promoted business and routinely secured residual business
EDUCATION:  1992-1995
San Joaquin Delta College, Stockton, CA
Under Graduate Study/Journalism Major/ Associates of Arts Degree in progress
 1996-1998
New Horizons Computer Training School, Stockton, CA
Computer Certificate Course/ ACT and Access Database Programs/ Certificate
EMPLOYMENT:  1996-1998
Sales/Marketing Coordinator
Condor Utility Products, Inc., div. of Advanced Materials Inc.
Stockton, CA 95205
 1998-2001
Sales Assistant / Account Executive
MediaOne Advertising Sales / AT&T Media Services / Comcast Adsales
Stockton, CA 95207
 2001-2002
Sales/ Account Executive/ Office Mgr.
Express1-DHL
Garden Grove, CA 92483
 2002-2003
Marketing Director / Project Mgr.
Bethel Plastics, Inc.
Anaheim, CA 92805

3. Laura K. Wagner
(949) 212-6284 Email: Laurawagner08@gmail.com
 2003-2004
Account Executive
Comcast Communications Advertising Sales/ Spotlight
Corona, CA 92897
Concepts Advertising
Valley Springs, CA 95252
 2007- Present
General Manager / Front of house Manager
Sully’s Restaurant and Tavern / Industry Sports Bar & Grill
Torrance, CA 90505
 2013-2014
Lounge
Doubletree / Hilton
Torrance, CA 90505