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Lora Bladow
Wausau,WI 54401
Ph: 715-218-9666
Email:LoraBladow@gmail.com
Objective To attain a sales role
Experience
2014– 2015 - M3 Insurance
Account Executive,Small Group (2-99 Employees)
 Grew and managed a book of business in the market
 Maintained over 95% retention rate over 11 months of managing the inherited
book of business consisting of approximately 85 accounts
 Documented accurate account level information in Epic agency management
system
 Worked with clients to ensure coverage adequacy and identify M3 resources
needed to service client needs
 Maintained State of Wisconsin Health & Life Insurance license
 Cross-sold other department’s services (i.e. Financial, Large Group, Property &
Casualty, Personal Lines)
2011 – 2014 - UnityHealth Insurance Sauk City, WI
CustomerEngagement Specialist
 Handledincomingandmade outboundcallstoexistingandprospectivemembers
educatingthemonUnity’sindividual plans,Medicare supplementsandHealthInsurance
Exchange
 Providedcomplete andcomprehensive answersto questionsfrom members,employers,
providersandpublicregardingenrollment,claims, billing,benefits
 Utilizedcritical thinkingandproblemsolvingskillstomake plandesign
recommendations, resolve customercomplaintsandissuesandtroubleshoot application
issuesthroughthe HealthInsurance Marketplace
 Developedpilotprogramforopenenrollmentprojectwhenthe HealthInsurance
Marketplace launched1/1/12 resultinginthe creationof the CustomerEngagementunit
withinthe customerservice department
2006 – 2013 RE/MAX Sauk City, WI
IndependentSalesperson
 Consistentlyrankedintop20% of South Central WisconsinMLS2006-2011
 EarnedExecutive ProducerawardsfromRE/MAXInternational 2007-2011
 Consistentlyachieved20-24% referral rate onnew business2007-2011
 Established new business and retained clients for referral and repeat business
opportunity
 Developed and employed cutting edge marketing
 Collected & analyzed market statistics to create and adjust business goals and
direction
 Onboarded new agents within the brokerage
2003 – 2006 Residential Title Services,Inc., Madison,WI
ClosingDepartment Supervisor/NotaryPublic
 Orchestrated all steps of the closing process between title, lenders, brokers and
customer
 Trained new employees and supported them in their roles within the closing
department
2003 MCV Salon Sun Prairie,WI
Massage Therapist
 Established a massage clientele base, created and maintained records
Education 2002 – 2003 Lakeside School of Massage Therapy Madison, WI
 Graduatedwitha national massage certificationandWisconsinlicenseinMassage
Therapy.
1998-2001 Universityof Wisconsin– Madison,WI
 Occupational Therapymajor
 Attendedonafull academicscholarship
 Presidentof The National Societyof CollegiateScholars,1999 – 2001
1998 Graduate of Merrill HighSchool - Merrill,WI

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resume 11.11.15

  • 1. Lora Bladow Wausau,WI 54401 Ph: 715-218-9666 Email:LoraBladow@gmail.com Objective To attain a sales role Experience 2014– 2015 - M3 Insurance Account Executive,Small Group (2-99 Employees)  Grew and managed a book of business in the market  Maintained over 95% retention rate over 11 months of managing the inherited book of business consisting of approximately 85 accounts  Documented accurate account level information in Epic agency management system  Worked with clients to ensure coverage adequacy and identify M3 resources needed to service client needs  Maintained State of Wisconsin Health & Life Insurance license  Cross-sold other department’s services (i.e. Financial, Large Group, Property & Casualty, Personal Lines) 2011 – 2014 - UnityHealth Insurance Sauk City, WI CustomerEngagement Specialist  Handledincomingandmade outboundcallstoexistingandprospectivemembers educatingthemonUnity’sindividual plans,Medicare supplementsandHealthInsurance Exchange  Providedcomplete andcomprehensive answersto questionsfrom members,employers, providersandpublicregardingenrollment,claims, billing,benefits  Utilizedcritical thinkingandproblemsolvingskillstomake plandesign recommendations, resolve customercomplaintsandissuesandtroubleshoot application issuesthroughthe HealthInsurance Marketplace  Developedpilotprogramforopenenrollmentprojectwhenthe HealthInsurance Marketplace launched1/1/12 resultinginthe creationof the CustomerEngagementunit withinthe customerservice department 2006 – 2013 RE/MAX Sauk City, WI IndependentSalesperson  Consistentlyrankedintop20% of South Central WisconsinMLS2006-2011  EarnedExecutive ProducerawardsfromRE/MAXInternational 2007-2011  Consistentlyachieved20-24% referral rate onnew business2007-2011  Established new business and retained clients for referral and repeat business opportunity  Developed and employed cutting edge marketing  Collected & analyzed market statistics to create and adjust business goals and direction  Onboarded new agents within the brokerage
  • 2. 2003 – 2006 Residential Title Services,Inc., Madison,WI ClosingDepartment Supervisor/NotaryPublic  Orchestrated all steps of the closing process between title, lenders, brokers and customer  Trained new employees and supported them in their roles within the closing department 2003 MCV Salon Sun Prairie,WI Massage Therapist  Established a massage clientele base, created and maintained records Education 2002 – 2003 Lakeside School of Massage Therapy Madison, WI  Graduatedwitha national massage certificationandWisconsinlicenseinMassage Therapy. 1998-2001 Universityof Wisconsin– Madison,WI  Occupational Therapymajor  Attendedonafull academicscholarship  Presidentof The National Societyof CollegiateScholars,1999 – 2001 1998 Graduate of Merrill HighSchool - Merrill,WI