Laura Dyer-Blount has over 15 years of experience in healthcare administration and senior living communities. She holds a degree in Nursing Home Administration from Madonna University. Her experience includes roles as Campus Executive Director, Director of Operations, Executive Director, and Administrator in Training. She has a proven track record of improving occupancy rates, regulatory compliance, staff retention, and customer satisfaction.

1. Laura Dyer- Blount
11281 Sara Street, Lowell, Michigan 49331
Cell: 616.514.8653 / Home: 616.897.5716 Email:lllblount@yahoo.com
Professional Summary:
Customerservice orientedhealthcare administratorwith extensiveexperiencein
 Assistedliving
 Short TermRehabilitation
 Long-TermCare
 Marketing
 Revenue Enhancement
 Cost Control
 ProcessImprovements
 Budgeting
 Team Management
Education , Skills andTraining:
Madonna University2006-2007 Livonia,Michigan,USA
- Major NursingHome AdministrationI&II, GerontologyManagement
Data Entry, MicrosoftExcel 2010, Microsoft PowerPoint 2010, MicrosoftWord 2010, Publisher2010, RIM,
FIM, SIMS, Coupé,EHR,Kronos , Epro,One source,Yardi , Certiphi ,MILTP
Experience:
 Provide overall leadership,managementanda successful seniorlivingcommunity.
 Create a positive atmosphere inthe communityforthe residents,family&friends,andall teammembers.
 Developedandretainedtoptalent, supervision,training of ahighqualityteam, byproviding recognition,
communication,familyservices,regulatorycompliance andqualityassurance forthe residents well being.
 Ownershipof the sales&marketingprocesstoensure maximizationof revenueandoccupancy.
 Workedina regional capacityduringnew administratortransitionstoensure asmoothtransition.
 Implementpolicies&proceduresspecifictothe currentcorporation.
 Expertise insurveyreadinessandconsultingwithcommunitiestoensure theyare readyforstate surveys.
Career Professional Experience:
Brookdale Delta
Campus Executive Director January 2015- present
Over all operations of Memory care community and assisted Living community on Delta campus. Provide
leadership to all departments including dietary, resident programing, maintenance, nursing and sales.
 Identify areas of improvement
 Regulatory compliance
 Recruitment and retention of key associates
 Resident and family satisfaction
 Maintain budgets and spending
 Support sales and marketing to support 100% occupancy
 Revenue gain and collections

2. Ashley Court of Brighton May 2013- January2015
Director of Operations
Currentlyworkingas Directorof Operationsforan80 bedcommunity,specializinginAlzheimer’sand
dementiacare.
 Manage all aspects of the community,includingnursing,humanresources,maintenance.Recruitment
and retainingof staff throughtrainingandcommunication.
 Employee andresidentsatisfactionbyidentifyingareasof improvementandimplementingnewpolicies
and procedurestomeetthe company’sgoals.
 Recognize areasof improvementandimplementnecessary procedures.
Robert Half International - Grand Rapids Michigan December 2012-May 2013
Contract Assignments
 Workingfor the leaderin skilledoffice andadministrative supportprofessionals
 Temporaryclerical supportasneededtoGreaterGrand RapidsProfessionals
 Provide flexibility,workethic, reliability;conductmyself inaprofessional mannertofill in fortemporary
assignmentsonasneededbasis
Elmcroft of Kentwood – Kentwood, Michigan February 2010 to August 2012
Executive Director
 Identified and process improvements in the day-to-day functioning of the facility.
 Monitored staffing and nursing care hours for efficiency and made appropriate adjustments.
 Evaluated the overall resident care within the facility and diligently enforced high standards.
 Closely collaboratedwithmanagementteamtomake necessaryimprovementsandsatisfyresidentneeds.
 Ensure high quality care for patients and their families.
 Continuallyimprovedknowledge,skillsandperformance basedonfeedbackandself-identifiedprofessional
developmental needs.
 Participated in facility surveys and inspections made by authorized governmental agencies.
 Carefully selected, developed and retained qualified staff, as well as trained over 70 staff members.
 Organize the departmentsinaccordance withadministrative andregulatory guidelinesinordertoprovide
quality services.
 Achieve goals and objectives consistent with the agency mission and philosophy. Created annual goals,
objectives and budget and made recommendations to reduce costs.
 Established and maintained systems to meet residents' needs.
 Maintain up to date knowledge of applicable State and Federal laws and regulations.
 Developed and achieved financial growth and census goals.
 Achieve operational goals and targets.
 Provide supervision for day-to-day operations of facility in accordance with set policies and guidelines.
 Continuallymaintainedandimprovedthe company'sreputationandpositiveimage inthe marketsserved.
 Regularlyevaluatedemployeeperformance,providedfeedback andassisted,coachedanddisciplinedstaff
as needed.
Tendercare of Monroe Monroe , Michigan March 2007 to June 2009
Administrator in Training/Referral Manager

3.  Reorganization of admissions team, provide tour training and knowledge of Admissions
 Process, and give team a better understanding of the importance of excellent customer service
 Grewthecensusfrom50%occupancyto100% inyearshowingprofitabilityfor corporationandconsistentgrowth
in census
 Work with local hospitals an social workersto expand referral sources, focusing on census growth within the
facility
 Provide on-site assessments for possible rehab candidates & Long Term Care
 Provideeducation throughpresentations and community outreach regarding services our facility provides
 Managed a 131 bedfacility withan ADCof 100 to 125 ADC within a years’time and have maintainedan above
budget census, showing profitability for the first time in years.
 Builtrelationshipswithlocalphysicianstoexpandreferralssourcesandobtaindirectreferrals from physicians
 Train in A.I.T. capacity with the administrator. Giving supportin administrative roll ,multitasking, management
support
 Three interim A.I.T. positions for Extendicare, Tendercare of Traverse City, Tendercare of Taylor and also
Tendercare of Monroe
Tendercare /The Manors of Wayne – Wayne, Michigan January 2003 to March 2007
Community Liaison / Administrative support
 Provide administrative supporttothree buildingcontinuumof care includingAssistedLiving,LongTerm
Care andShort TermRehabilitation.
 Promote the facility&buildcensus,with myeffortthe communitieshad grownwithinone yearshowing
profitabilityforcorporationandconsistencegrowthincensus
 Work withlocal hospitals andsocial workers to expandreferral sources,focusingon census growthwithinthe
facility
 Provideeducationthroughpresentationsand community outreach regarding services our facility provided
 Built relationships with local physicians to expand referrals sources, direct referrals from physicians
 Reorganizationof admissionsteam,providetourtrainingandknowledgeof Admissionsprocess,andgiveteama
better understanding of the importance of excellent customer service
Extra Circular Activities:
 Wayne Chamber
 Council for Area on Aging Members
 Downriver Aging Network
 HEMS Emergency Preparedness Committee
 Single Point of Entry Work Group
 Monroe Chamber
 Monroe Consortium
 OctoberRun,MakingStrideAgainst Breast Cancer
 Senior Alliance Holiday Meals,
 Wayne Chamber Golf Outing
 Wayne Chamber Silent Auction
 TSA Fundraisers
 Volunteer Meals on Wheels
 Area on Aging
 Senior Olympics
 Monroe Senior Center
 Annapolis Hospital
 Garden City Hospital
 Volunteer Laurel of Kent
 Volunteer Lowell Senior Center
 VolunteerRoanoke Children’sRanch

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