This document is a resume for Bobbie McCoy, providing over 30 years of experience in administrative assistant, office management, customer service, nonprofit, healthcare, and technical roles. Key skills include Microsoft Office, data entry, typing, bookkeeping, communication, and problem solving. Education includes an AA in Administrative Assistant. Recent roles include verifying insurance applications, assisting with career advising, and administrative support for social service and healthcare organizations.

1. McCoy, Bobbie
4700 West Cold Spring Road #6, Greenfield, Wisconsin 53220 | 414-975-2466 | bmccoy2@wi.rr.com or
mccoybobbie@yahoo.com
Summary:
 Seven years as an Administrative Assistant to Executive Directors, 27 years OfficeProcedures and
Management, 22 years direct customer service, thirteen years Non-profit/Social Services, six years
Technical, five years Healthcare, two years Call Center.
 Successfully built customer relations and coordinated Career Success Standards. Proficient in Microsoft
Word, Data Entry, Typing 55 wpm, Excel, Publisher, Outlook, Bookkeeping, Organizational, Oral/Written
Communication, Interpersonal skills, Team Oriented, Multi-tasker, Critical Thinker, Problem Solving.
Education: AA Degree Administrative Assistant-Milwaukee Area Technical College, May 1991
Experience:
Manpower-Milwaukee, Wisconsin Sep 2015-Present
Application Input Specialist
 Verifying customer insurance applications; Life, Health, Annuities
 Input customer information into a database software program
 Process applications before submitting to underwriting department
Dyersburg State Community College-Dyersburg, Tennessee Nov 2014-Jan 2015
Career Advisor Assistant (3 Month Contract)
 Managed daily operations of Tennessee Career Center. Created/updated Excel spreadsheets
 Coordinated technical issues for computer lab and administered tests to job seekers
 Efficiently coordinated user name and password registrations and job orientations, followed up on participants progress
Milwaukee Job Corps Center- Milwaukee, Wisconsin (Department Of Labor) Jan 2011-Mar 2013
Administrative Assistant under Director and Senior Staff (Laid Off)
 Accumulated, interpreted, analyzed, formatted data related to OSHA compliance and safety for diverse Transportation
and Education Departments to prepare daily reports. Coordinated various projects, appointments, orientations and
prepared meeting minutes. Participated in agency compliance-related trainings, created/updated Excel spreadsheets
 Coordinated with National IT Help Desk to schedule computer clean-up, set up user names, pass words, voice mail and
webinars. Assigned user names and pass words to staff and students in Technology Department
 Accurately entered admissions, case notes, tracked attendance and confidential information into Managed Center
Information System database
Jamil Family Services- Milwaukee, Wisconsin Apr 2009-Aug 2011
Safety Service Provider (Seasonal)
 Supervised and ensured ongoing supportive social services to diverse children and families via case management,
outreach, home visits, documentation and phone calls, created household budgets, coordinated healthcare needs, crisis
intervention
 Accurately entered case notes and report writing into CARES system
Quality Assurance Home Healthcare-Milwaukee, Wisconsin Sep 2007-Sep 2008
Administrative Assistant (Laid Off)
 Improved customer service to schedule patients and aides for home health care services under the direction of the
Nurse Manager
 Executed and verified United Healthcare, Abri, Icare and Managed Health Services HMO’s, admissions, intakes,
authorizations and referrals. Credentials, audits, background checks. care plans and medical records
Personnel Specialist- Milwaukee, Wisconsin Nov 2004- Sep 2007
Office Assistant- Milwaukee County Emergency Medical Services (Contract)
 Increased production, managed. scanned, updated quality of 911 emergency calls medical records by 100%
 Efficiently entered United Healthcare, Abri, Icare and Managed Health Services HMO enrollments into the EDS system

2. Page 2
Bobbie McCoy
Community Advocates, Incorporated- Milwaukee, Wisconsin May 2000-Feb 2004
Administrative Assistant to Executive Director (Laid Off)
 Facilitated intakes, customer applications related to Social Services, Social Security and SSI and significantly reduced
time to interview, document, verify, gather, prepare, enter and update data
 Maintained Executive’s calendar and coordinated personnel files and time sheets
 Trained staff related to Technical issues