The document discusses the challenges and solutions in restaurant management systems aimed at achieving operational excellence. Key solutions include implementing POS systems, inventory control, labor management, and effective staff training programs to enhance accountability and profit. It also highlights future challenges related to technology integration and the need for cloud-based solutions.

1. Restaurant Management Systems
The Restaurant Operator’s Pursuit of Operational Excellence
PRESENTERS MODERATOR
Matt Bodnar Angela Morris
Partner, Fresh Hospitality CEO, ASG
Keith Richards
Founder, Taziki’s Mediterranean Cafe
David Gilbert
President of Hospitality Group,
Heartland Payment Systems

2. THE DREAM
IMAGE:
SOMETHING THAT DEPICTS KEITH’S REASON
FOR GETTING INTO THE BUSINESS
(MAYBE SHOT OF BUSY WAIT STAFF OR GOOD
RESTAURANT CUSTOMER SERVICE?)

3. THE DREAM

4. THE DREAM

5. THE DREAM

6. THE DREAM

7. HITTING THE WALL
Cash Control
Create Environment for
Profit Accountability Future Growth
Solution Integration Promote Loyalty
Minimize
Paperwork
Delivering Revenue Accountability
Consistent Quality
? ?
Staff Inventory Purchasing
Training Programs
Labor Costs
Manager Generate
Gift Programs Buy-in Repeat Business

8. THE REBOOT
IMAGE:
CLOSE UP OF FINGER HITTING THE “REBOOT”
BUTTON

9. THE SOLUTIONS
 POS system – including integrated gift/loyalty program to build repeat business
 Inventory, F&B costing and purchasing control systems
 Labor scheduling and management systems
 Management training, coaching and incentive programs to create buy-in
 Established P&L and Q/A accountability at every level
 Paperless accounting, payroll and HR systems
 Real time unit and enterprise reporting systems
 Staff training program to improve consistency

10. THE SOLUTIONS
IMAGE:
PRE-SHIFT STAFF MEETING

11. RETURN OF THE JEDI
IMAGE:
“RETURN OF THE JEDI POSTER” BUT POSTER
IS REALLY TAZIKI RESTAURANT AND IMAGE
OF KEITH IN FRONT HOLDING LIGHT SABRE
AND SMILING (LAUREL AROUND KEITH’S HEAD)

12. FUTURE CHALLENGES
Real Time Reporting Systems
Difficult to Implement Need to Move to Cloud-
Inventory, F&B Costing based/Mobile Platforms
and Purchasing Control
Systems
iPad / Touch-screen Paperless Processes
Upstarts Not Fully Backed
Labor Systems Still
Not Integrated with
Unmanaged, Unsecured Networks Payroll and Lack Tip
Supporting More Solutions Management

13. UNLIMITED FUTURE GROWTH

14. Where is fast and casual going?

15. What motivates

16. What keeps
up at night?

17. Will restaurant
ever be “push-button”?

18. FURTHER DISCUSSIONS
Heartland Restaurant Solutions Fast Casual Forum
RLC NRA SHOW
April 21-24 May 18-21