Resolve crm issues (qa project by kazim)
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This document outlines a project to resolve customer relationship management issues using the DMAIC process. The project owner and team includes Kazim Sultan Ali, Yasmeen Tabasum, Furqan-ul-Huda, Faheem-ur-Rehman, and Muhammad Ali. The objective is to improve CRM efficiency and customer satisfaction through better utilization of company resources and improvements to the customer query process. The document also includes sections for defining the project, measuring data, analyzing findings, making improvements, benchmarking, and controlling costs.
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Vana Matte, Dollar & Thrifty Automotive Group - Speaker at the marcus evans HR Technology Summit 2012, held in Las Vegas, NV, delivered her presentation on Building a Business Technology Alignment: Techniques to Gaining HR Business Team Confidence over ITMorton Cohen one page professional summary
Morton Cohen has extensive experience leading IT projects from requirements through delivery across various industries like manufacturing, technology, insurance, and consumer products. He is skilled in application development, database development and administration, business intelligence, and financial management. Cohen is proficient with software like Windows, Visio, SQL, and Excel and hardware like HP servers and PCs. He has a strong track record of building project teams, understanding business needs, and gaining executive support and customer confidence.
HP Software - The Bto Solution
The document discusses Business Technology Optimization (BTO) software from HP that aims to align IT with business goals while reducing costs. BTO integrates solutions across IT strategy, applications, and operations to automate and standardize processes. This helps deliver measurable business outcomes, improve predictability and accountability of IT, and demonstrate IT's value. HP claims market leadership across the IT value chain with best-in-class products in categories like project management, application security, and asset management.
Making IT Talent Work SFIA
The document discusses using the Skills Framework for the Information Age (SFIA) to create an effective IT organization. It summarizes that SFIA can play a key role in linking an organization's design to its talent strategy by defining required skills and competencies. An effective strategy also considers people processes like performance management, retention, and recruitment to acquire, develop, and manage the necessary talent. While SFIA is useful, an organization must have complementary operating models, HR processes, and a talent strategy to address IT's unique challenges.
Operation Management-1
The document discusses problems faced in an IT project coordinating the computerization of courts. Some key issues include delays in receiving necessary hardware and guidelines, rigid attitudes from employees unwilling to adopt new technology, and a lack of coordination between multiple authorities involved in decision making. To address these, the individual recommends establishing clear procurement practices and guidelines, implementing quality management processes, conducting regular reviews and feedback sessions, and maintaining an inventory to address urgent needs. However, the solutions may not work if targeting unwilling employees or using a weak implementation strategy.
Effectively managing project performance reporting
This white paper helps project teams identify performance measures for Information Technology (IT ) support and maintenance projects, which collect and report data to help track and assess project progress, product quality, project success and customer satisfaction of a project. An effective set of performance measures provide actionable information on a focused set of metrics. This in turn provides a balanced view of project performance that can be used to improve the project management process. Performance measures also provide for accountability by laying out what is expected, when it is expected and what action will be taken if planned achievements do not occur.
Simplifying Work Order Management in the Utility Market
The document discusses a project between Stedin Meetbedrijf, a Dutch utility company responsible for gas and electricity meters, and Oracle to simplify work order management. Stedin was rolling out smart meters to 2 million customers by 2013 and needed to improve processes to handle the increased volume and types of work orders. The project implemented Oracle BPM to help structure work order processes, provide insights into process performance, and allow processes to be monitored and optimized on an ongoing basis. This provided benefits like better control over work, more efficient operations, and improved customer satisfaction for Stedin.
DCDM Consulting - Enterprise Ressource Planning
DCDM Consulting provides ERP solutions to optimize decision making, manage risks, and improve business processes. They have over 10 years of experience implementing ERP solutions from major vendors in various industries in Mauritius and the region. Their services include consulting, implementation, training, and support to help organizations gain benefits such as improved financial controls, automated processes, and real-time visibility across their operations.
1. Project Description Definition of ProjectThe supervision of w
1. Project Description Definition of Project
The supervision of workers' operations or corporate functions is difficult work for the administrative environment. Modern frameworks have certain limitations in the implementation of integrated workforce control functions. This project aims to improve the structure of EMS (employee management system). The new framework helps administrators to trace staff profiles, particularly their tasks, and it will capture the present position. The accompanying boss forecasts the workforce requirements by detailed information of workers and plans a valid timeline for each employee to reduce the difficulties of collaborative working. This project focuses on developing a user-friendly interface that helps supervisors reliably collect or store information for workers (Abdulhamid, Dada, & Ajibuwa, 2019).
2. Plan scale, deliverables, and outcomes
This project has a high scope since many companies compete for previous techniques to monitor employee records, but face challenges with data quality and human-made errors. EMS enables organizations to capture, store and exchange the details needed about current and recently entered staff. The present state of the delegated activities of workers would inevitably be monitored by employee supervision and their responsibilities would also be mainly helpful. Through the use of the EMS framework, quality control levels will ultimately be possible to delegate workers the correct stress and improve employee loyalty. The corporation would raise employee engagement rates, which would also increase group morale and person efficiency (Abdulhamid, Dada, & Ajibuwa, 2019).
3. The Project Limitations
Two main limitations, such as effort and money, have been faced throughout the project implementation period. For this sort of IT project, capital resources are important since it incorporates certain hardware and software requirements in the procurement and the project faces difficulties throughout the development process owing to proper evaluation on a budget schedule. Time is another requirement for this project. Any project mission has to be accomplished within a very limited time but job-related problems have been induced by a combination of vacations and the shortage of project participants due to sickness. However, this project was performed using productive management techniques, which collaborated in collaboration for the successful coordination and communication of the project (Denney, 2020).
4. Recommendation of Project
This initiative is about handling and tracking staff, so privacy and protection are the two main employee issues. EMS shops or collect all workers' employee records. This means that owing to certain software fixes or gaps, security attacks such as ransomware, insider attacks, and unauthorized entry, security safety is a high priority of this initiative. So, in this project, I would like to see certain improvements, first of all, I would suggest gaining some financia ...
1. project description definition of project the supervision of w
This document discusses a project to develop an employee management system (EMS) to help administrators track employee profiles and tasks. It aims to provide a user-friendly interface for supervisors to reliably collect and store worker information. The project has a high scope and will help organizations capture, store, and share employee details. It is expected to improve employee engagement and productivity by helping supervisors delegate work appropriately. However, the project faces limitations in terms of budget and timeline. It also needs to ensure proper security and privacy for sensitive employee data stored in the EMS.
1. Project Description Definition of ProjectThe supervision of w
1. Project Description Definition of Project
The supervision of workers' operations or corporate functions is difficult work for the administrative environment. Modern frameworks have certain limitations in the implementation of integrated workforce control functions. This project aims to improve the structure of EMS (employee management system). The new framework helps administrators to trace staff profiles, particularly their tasks, and it will capture the present position. The accompanying boss forecasts the workforce requirements by detailed information of workers and plans a valid timeline for each employee to reduce the difficulties of collaborative working. This project focuses on developing a user-friendly interface that helps supervisors reliably collect or store information for workers (Abdulhamid, Dada, & Ajibuwa, 2019).
2. Plan scale, deliverables, and outcomes
This project has a high scope since many companies compete for previous techniques to monitor employee records, but face challenges with data quality and human-made errors. EMS enables organizations to capture, store and exchange the details needed about current and recently entered staff. The present state of the delegated activities of workers would inevitably be monitored by employee supervision and their responsibilities would also be mainly helpful. Through the use of the EMS framework, quality control levels will ultimately be possible to delegate workers the correct stress and improve employee loyalty. The corporation would raise employee engagement rates, which would also increase group morale and person efficiency (Abdulhamid, Dada, & Ajibuwa, 2019).
3. The Project Limitations
Two main limitations, such as effort and money, have been faced throughout the project implementation period. For this sort of IT project, capital resources are important since it incorporates certain hardware and software requirements in the procurement and the project faces difficulties throughout the development process owing to proper evaluation on a budget schedule. Time is another requirement for this project. Any project mission has to be accomplished within a very limited time but job-related problems have been induced by a combination of vacations and the shortage of project participants due to sickness. However, this project was performed using productive management techniques, which collaborated in collaboration for the successful coordination and communication of the project (Denney, 2020).
4. Recommendation of Project
This initiative is about handling and tracking staff, so privacy and protection are the two main employee issues. EMS shops or collect all workers' employee records. This means that owing to certain software fixes or gaps, security attacks such as ransomware, insider attacks, and unauthorized entry, security safety is a high priority of this initiative. So, in this project, I would like to see certain improvements, first of all, I would suggest gaining some financia ...
ITSM Sr Manager, Tools Implementation
Joy McGovern is a visionary business leader with experience turning around failing programs and implementing governance structures. She has strong program management skills in both traditional and Agile methodologies. Her experience includes implementing ITSM tools, large-scale program management, process design, and continual service improvement. She has a background in IT operations, project management, and process improvement at Wipro and IBM.
01 Ts A Pmg Product Write Up
TS@Asia - Team SYNthesis as the Project Portfolio, Performance Mgt, KPI, Business/IT Process Management & Governance Tool of Choice
Tulika Gupta Resume
Tulika Gupta has over 7 years of experience as a Senior Automation Engineer and Software Engineer. She is currently working at Landis+Gyr as a Senior Automation Engineer, where she is responsible for environment creation, test execution, framework development, and mentoring junior team members. Previously, she worked at Tech Mahindra for over 3 years as a Software Engineer for their client AT&T, where she performed various types of testing under the V-model methodology. She has a B.Tech in Computer Science from Deenbandhu Chhotu Ram University of Science and Technology.
Business process improvement (special report) presentation
This is an overview presentation of Business Process Improvement.
- Michael T. Ligayo (+0639178010366)
Sept 2008 Presentation Quality & Project Management
The document provides an overview of Sage Software's project management approach and benefits. It discusses Sage's business solutions, what project management entails, challenges in the software industry, the importance of process, Sage's project management components and tools used, realized benefits including improved defects and customer service, and next steps such as expanding test automation and agile methodology.
Computer Enterprises Inc
CEI is an IT solutions provider that has been in business since 1992. It has over 400 employees globally, with expertise in a wide range of IT services including application integration, project services, and outsourcing. CEI focuses on quality and has a CMMI level 5 certification. It serves over 60% of Fortune 50 companies and has a presence in the US and India.
Resume of Eric Stohlquist
Strong technology manager who excels at understanding customer requirements and who utilizes technology and best practices to achieve company goals; utilizing existing applications to streamline and improve performance transparency. Extremely passionate with respect to process improvement, implementing best practices and accurate reporting resulting in actively being sought after by clients. International and domestic expertise in process improvement and application deployment. Repeatedly reduced costs increased productivity and expanded marketability using a technological approach to implementing software solutions across multicultural environments.
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1. Project Description Definition of ProjectThe supervision of w
1. Project Description Definition of ProjectThe supervision of w
1. project description definition of project the supervision of w
1. project description definition of project the supervision of w
1. Project Description Definition of ProjectThe supervision of w
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Business process improvement (special report) presentation
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Resolve crm issues (qa project by kazim)
- 2. Project Title Resolve Customer Relationship Management (CRM) Issues.
- 3. Project Technique DMAIC (Define Measure Analyze Improve Control). Project Owner & Team Kazim Sultan Ali, Yasmeen Tabasum, Furqan-ul-Huda, Faheem-ur-Rehman, and Muhammad Ali.
- 4. Define
- 5. Project Objective Improve CRM efficiency for the users who face problem in process Customer Query, through best utilization of company resources and improvements in Customer Satisfaction.
- 7. Measure
- 9. Analyze
- 11. Improve
- 13. Benchmarking
- 14. Control
- 15. Cost Control Plan 1.Direct Labour Budgets IT Requisition Future Direct Lahour Hours Expended Manager Verification (if Yes) Add in Budget 2.Support Services Budgets IT Requisition Future Allowance for Errors & Re-works Manager Verification (if Yes) Add in Budget 2.Support Services Budgets IT Requisition Future Materials, Equipment & services Manager Verification (if Yes) Add in Budget