This white paper helps project teams identify performance measures for Information Technology (IT ) support and maintenance projects, which collect and report data to help track and assess project progress, product quality, project success and customer satisfaction of a project. An effective set of performance measures provide actionable information on a focused set of metrics. This in turn provides a balanced view of project performance that can be used to improve the project management process. Performance measures also provide for accountability by laying out what is expected, when it is expected and what action will be taken if planned achievements do not occur.
Benefits focused portfolio management - beyond project delivery!Matt Williams
During his many years of working with project delivery organisations, Matt has observed that the outcome of numerous projects was not consistent with the capital investment value or the benefits expected by stakeholders. A common theme across these projects was a disconnect between the strategic objectives of executive management and the remit of the delivery team, who are focused on managing projects and delivering the scope of work.
This presentation will explore the emergence of Benefits-Focused Portfolio Management as a methodology which encomapsses tradtional management methods, but adds emphasis to the collaboration of all stakeholders in the pursuit of organisational goals. In particular, a structured approach for managing business endeavours to deliver change and benefits commensurate with investment value will be discussed.
PMI defines Benefits Realization Management as the processes and practices for identifying benefits and aligning them with formal strategy. Through BRM, organizations can ensure that project and program benefits are realized and sustained.
This presentation provides practical advice in applying the framework through integrated planning with organizational change management.
We provide Bussiness analyst training in india,Bussiness analyst online training in india,Bussiness analyst online training in USA,Bussiness analyst Online training in UK
Benefits focused portfolio management - beyond project delivery!Matt Williams
During his many years of working with project delivery organisations, Matt has observed that the outcome of numerous projects was not consistent with the capital investment value or the benefits expected by stakeholders. A common theme across these projects was a disconnect between the strategic objectives of executive management and the remit of the delivery team, who are focused on managing projects and delivering the scope of work.
This presentation will explore the emergence of Benefits-Focused Portfolio Management as a methodology which encomapsses tradtional management methods, but adds emphasis to the collaboration of all stakeholders in the pursuit of organisational goals. In particular, a structured approach for managing business endeavours to deliver change and benefits commensurate with investment value will be discussed.
PMI defines Benefits Realization Management as the processes and practices for identifying benefits and aligning them with formal strategy. Through BRM, organizations can ensure that project and program benefits are realized and sustained.
This presentation provides practical advice in applying the framework through integrated planning with organizational change management.
We provide Bussiness analyst training in india,Bussiness analyst online training in india,Bussiness analyst online training in USA,Bussiness analyst Online training in UK
Grood ntc2015- progres reporting in agile context usign subway mapping v03Derk-Jan de Grood
Test progress reporting can be cumbersome. There is a complex story to be told, but it needs to be done in such a way that the business and project stakeholders get the message. Sequential planning techniques such as critical path analysis won’t work in agile, but stakeholders keep asking for an indication of the progress so far, the work that remains, the bottlenecks and dependencies.
Within my current project we solved this problem by introducing a visual progress report, the subway map. Subway map reports are derived from the London tube map and contain the following elements: 1) Stations: Activities are represented as a station; they have a description of the benefit for the stakeholder upon completion. 3) Date lines provide status information (the train is expected on time, or not) 3) Bridges: Where two or more lines merge, you can define have a quality gate. They provide extra control on the progress (and of course to celebrate success)
In this session I will provide examples, and a step plan to do subway mapping in Powerpoint. But as a participant you will make your own and gain understanding on you can use it for your project, program, etc. Within my organization it has been adopted quickly by various projects, due to its simplicity and clearness. Business finally understood testing.
Key takeaways
Benefits for clear reporting
Progress reporting in agile: advantages and problems to overcome
The power of visual for getting your message across
How subway map can help to tell your test story and provide intelligence about the project
How to use subway maps for larger projects and programs
Personal mastery: being in control of thoughts, emotions and behaviour; as an outcome people become more self-aware, self-assured and effective
Change: living with and leading change; as an outcome people become more adaptable, pro-active and in charge
Relationships: building and preserving relationships of influence; as an outcome people become more insightful, skilful and influential
How to convince the stakeholders to use the Balanced Scorecard concept | BSCD...Aleksey Savkin
The Balanced Scorecard is a business tool recognized world-wide by companies' executives. The secret of the successful BSC project is that all key employees, business owners, and top managers are involved. Research show that the biggest challenge during the implementation of the BSC is a motivational problem. Before starting a Balanced Scorecard project it is necessary to explain this business approach to all stakeholders so that they would buy into the design of the Balanced Scorecard and in the future became active users of this business tool. More: http://www.bscdesigner.com/
Introduction to Balanced Scorecard - Large Group OrientationGlen Alleman
- Understand the motivation for Balanced Scorecard.
- Recognize the core elements of a Balanced Scorecard Strategy Map.
- Identify Mission and Vision for the BCPS IT Department in Balanced Scorecard term
The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. In this presentation, you will learn the principles of Balanced Scorecard and you will explore the core processes of this system.
Better Project Selection using Hoshin Planning and Balanced ScorecardsGrant Crow
Picking the right projects is key to maximizing the impact of an investment in lean six sigma. This presentation looks at how to combine best practices such as Hoshin Planning and Balanced Scorecards with Operational Excellence to create an improvement system that ensures that projects align with business objectives and drive execution of the desired results.
At the beginning of a six sigma journey, many companies choose projects driven by local agendas and problems. The focus tends to be tactical. This however can be a common trap. The company has invested in training of belts, staffing the function etc and the projects acted upon are tactical. This can lead to senior executives losing interest in six sigma as they are not seeing the link into their own strategic objectives.
So leaders need to be very clear in their articulation of what they are trying to achieve together with the assumptions behind this. The Hoshin X matrix concept is a very powerful tool to facilitate this and is used to capture and cascade goals and then enable tight alignment of initiatives to these goals. Once this has taken place, regular reviews need to take place and these are facilitated by bowling charts.These charts help the team to stay focused on the critical things even when day to day business tries to distract them.
Hoshin is really a systematic to get everybody focused on the achievement of clear objectives. The first step requires deciding on 3 - 5 medium term breakthrough objectives. We emphasize breakthrough as these objectives should not be business as usual. These are then converted into annual breakthrough objectives and in turn, these are cascaded either directly into supporting initiatives and projects or annual improvement priorities which are supported by projects. The process creates a red thread from the medium term objectives all the way down to the actions required to deliver on them, the responsible people and the KPI's (both leading and lagging) that will be used to measure progress.
Is the lack of access to good employee data stopping you from making the best decisions possible about your talent and your business? Employee information spread across multiple systems, spreadsheets and sometimes just in legend and folklore is not only frustrating, it can stop us from being as effective and create expensive regulatory compliance and security headaches. And waiting around for some magical data warehouse solution or an expensive system consolidation just isn’t practical.
Join Paul Hamerman, vice president and principal analyst at Forrester Research, and Steve Parker, vice president at SumTotal Systems, as they discuss how to use technological innovations to quickly and inexpensively solve your HR data woes and move on to those strategic initiatives you’ve been waiting to tackle.
In this webinar, you will learn:
How to achieve a global system of record for employee information without having to rip and replace current systems.
How a comprehensive employee lifecycle master data model (MDM) can help solve data issues.
How the same technology can provide access to HR data in context — when and where needed — to drive better decision-making and actions.
-- Buy slides at www.tools4management.com --
The Performance Management and Balanced Scorecard overview presentation is a comprehensive walkthrough of what Performance Management and Balanced Scorecard is and how you implement it at your company or your customer company. The nice looking slides are easy to incorporate into your own presentation and are designed by professionals to both give you an inside into the subject and give a professional presentation to your stakeholders. The PowerPoint slides are:
Slide 1: What is The Balanced Scorecard
Slide 2: The barriers to implementing Strategy
Slide 3: The Balanced Scorecard 4 perspectives
Slide 4: Rationale for the Balanced Scorecard
Slide 5: Signs that you may need a new performance measurement system
Slide 6: Balanced Scorecard Team Roles and Responsibilities
Slide 7: Balanced Scorecard Project Plan and Timeline
Slide 8: A simplified Communication Plan for your Balanced Scorecard project
Slide 9: Translating with the Balanced Scorecard
Slide 10: The Balanced Scorecard should contain a mix of lag and lead measures of performance
Slide 11: Cause-and-effect linkages in the Balanced Scorecard
Slide 12: Mapping Initiatives to Objectives
Slide 13: “Cascading” the Balanced Scorecard
Slide 14: The Cascading Process
Slide 15: Linking the Balanced Scorecard to Budgeting
Slide 16: Public-Sector Balanced Scorecard
Slide 17: Commonly used Financial Measures
Slide 18: A sample of customer Measures
Slide 19: Internal Process Measures
Slide 20: Employee Learning and Growth Measures
Grood ntc2015- progres reporting in agile context usign subway mapping v03Derk-Jan de Grood
Test progress reporting can be cumbersome. There is a complex story to be told, but it needs to be done in such a way that the business and project stakeholders get the message. Sequential planning techniques such as critical path analysis won’t work in agile, but stakeholders keep asking for an indication of the progress so far, the work that remains, the bottlenecks and dependencies.
Within my current project we solved this problem by introducing a visual progress report, the subway map. Subway map reports are derived from the London tube map and contain the following elements: 1) Stations: Activities are represented as a station; they have a description of the benefit for the stakeholder upon completion. 3) Date lines provide status information (the train is expected on time, or not) 3) Bridges: Where two or more lines merge, you can define have a quality gate. They provide extra control on the progress (and of course to celebrate success)
In this session I will provide examples, and a step plan to do subway mapping in Powerpoint. But as a participant you will make your own and gain understanding on you can use it for your project, program, etc. Within my organization it has been adopted quickly by various projects, due to its simplicity and clearness. Business finally understood testing.
Key takeaways
Benefits for clear reporting
Progress reporting in agile: advantages and problems to overcome
The power of visual for getting your message across
How subway map can help to tell your test story and provide intelligence about the project
How to use subway maps for larger projects and programs
Personal mastery: being in control of thoughts, emotions and behaviour; as an outcome people become more self-aware, self-assured and effective
Change: living with and leading change; as an outcome people become more adaptable, pro-active and in charge
Relationships: building and preserving relationships of influence; as an outcome people become more insightful, skilful and influential
How to convince the stakeholders to use the Balanced Scorecard concept | BSCD...Aleksey Savkin
The Balanced Scorecard is a business tool recognized world-wide by companies' executives. The secret of the successful BSC project is that all key employees, business owners, and top managers are involved. Research show that the biggest challenge during the implementation of the BSC is a motivational problem. Before starting a Balanced Scorecard project it is necessary to explain this business approach to all stakeholders so that they would buy into the design of the Balanced Scorecard and in the future became active users of this business tool. More: http://www.bscdesigner.com/
Introduction to Balanced Scorecard - Large Group OrientationGlen Alleman
- Understand the motivation for Balanced Scorecard.
- Recognize the core elements of a Balanced Scorecard Strategy Map.
- Identify Mission and Vision for the BCPS IT Department in Balanced Scorecard term
The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. In this presentation, you will learn the principles of Balanced Scorecard and you will explore the core processes of this system.
Better Project Selection using Hoshin Planning and Balanced ScorecardsGrant Crow
Picking the right projects is key to maximizing the impact of an investment in lean six sigma. This presentation looks at how to combine best practices such as Hoshin Planning and Balanced Scorecards with Operational Excellence to create an improvement system that ensures that projects align with business objectives and drive execution of the desired results.
At the beginning of a six sigma journey, many companies choose projects driven by local agendas and problems. The focus tends to be tactical. This however can be a common trap. The company has invested in training of belts, staffing the function etc and the projects acted upon are tactical. This can lead to senior executives losing interest in six sigma as they are not seeing the link into their own strategic objectives.
So leaders need to be very clear in their articulation of what they are trying to achieve together with the assumptions behind this. The Hoshin X matrix concept is a very powerful tool to facilitate this and is used to capture and cascade goals and then enable tight alignment of initiatives to these goals. Once this has taken place, regular reviews need to take place and these are facilitated by bowling charts.These charts help the team to stay focused on the critical things even when day to day business tries to distract them.
Hoshin is really a systematic to get everybody focused on the achievement of clear objectives. The first step requires deciding on 3 - 5 medium term breakthrough objectives. We emphasize breakthrough as these objectives should not be business as usual. These are then converted into annual breakthrough objectives and in turn, these are cascaded either directly into supporting initiatives and projects or annual improvement priorities which are supported by projects. The process creates a red thread from the medium term objectives all the way down to the actions required to deliver on them, the responsible people and the KPI's (both leading and lagging) that will be used to measure progress.
Is the lack of access to good employee data stopping you from making the best decisions possible about your talent and your business? Employee information spread across multiple systems, spreadsheets and sometimes just in legend and folklore is not only frustrating, it can stop us from being as effective and create expensive regulatory compliance and security headaches. And waiting around for some magical data warehouse solution or an expensive system consolidation just isn’t practical.
Join Paul Hamerman, vice president and principal analyst at Forrester Research, and Steve Parker, vice president at SumTotal Systems, as they discuss how to use technological innovations to quickly and inexpensively solve your HR data woes and move on to those strategic initiatives you’ve been waiting to tackle.
In this webinar, you will learn:
How to achieve a global system of record for employee information without having to rip and replace current systems.
How a comprehensive employee lifecycle master data model (MDM) can help solve data issues.
How the same technology can provide access to HR data in context — when and where needed — to drive better decision-making and actions.
-- Buy slides at www.tools4management.com --
The Performance Management and Balanced Scorecard overview presentation is a comprehensive walkthrough of what Performance Management and Balanced Scorecard is and how you implement it at your company or your customer company. The nice looking slides are easy to incorporate into your own presentation and are designed by professionals to both give you an inside into the subject and give a professional presentation to your stakeholders. The PowerPoint slides are:
Slide 1: What is The Balanced Scorecard
Slide 2: The barriers to implementing Strategy
Slide 3: The Balanced Scorecard 4 perspectives
Slide 4: Rationale for the Balanced Scorecard
Slide 5: Signs that you may need a new performance measurement system
Slide 6: Balanced Scorecard Team Roles and Responsibilities
Slide 7: Balanced Scorecard Project Plan and Timeline
Slide 8: A simplified Communication Plan for your Balanced Scorecard project
Slide 9: Translating with the Balanced Scorecard
Slide 10: The Balanced Scorecard should contain a mix of lag and lead measures of performance
Slide 11: Cause-and-effect linkages in the Balanced Scorecard
Slide 12: Mapping Initiatives to Objectives
Slide 13: “Cascading” the Balanced Scorecard
Slide 14: The Cascading Process
Slide 15: Linking the Balanced Scorecard to Budgeting
Slide 16: Public-Sector Balanced Scorecard
Slide 17: Commonly used Financial Measures
Slide 18: A sample of customer Measures
Slide 19: Internal Process Measures
Slide 20: Employee Learning and Growth Measures
Predictable testing for faster time to market.Mindtree Ltd.
Mindtree collaborates with customers to understand and exceed the end-users' expectations. Our expertise in independent and cost effective automated testing services across industries has made us a preferred partner for leading global enterprises.
Distributed agile and offshoring - antagonism or symbiosis?Mindtree Ltd.
Agile software development and the breed of agile methodologies (XP, SCRUM, DSDM, etc.) have gained popularity since 2001. Agile methodologies were primarily founded for software projects executed at a single location. Today, with many adopters and practitioners across the globe, agile methodologies are showing promising results in multi-site projects too. Offshore delivery models have been successful in application maintenance and enhancement projects for more than two decades. In the case of development projects, iterative lifecycle approaches are more widespread and acceptable than the classical waterfall approach in delivering results and ensuring customer satisfaction.
Collaborate with customer. Engage the consumer.Mindtree Ltd.
The industrial revolution of the 18th century brought in automation in manufacturing processes, leading to a spectacular climb in productivity. Over the next two centuries, manufacturing processes advanced at a phenomenal pace that prompted improvement in the speed and efficiency of other processes down the value chain. At the end of the 20th century, exploding competition coupled with IT innovations opened up multiple avenues for consumers to make informed decisions.
Mindtree is a global information technology solutions company with revenues of over USD 400 million. Our 11,000 experts are driven to engineer meaningful technology solutions to help businesses and societies flourish.
Mindtree is one of the first IT service providers to invest in emerging technologies and has developed various technology assets. Customers in product engineering services benefit heavily from our domain expertise.
Some of the technology assets developed include short-range wireless connectivity technologies such as Bluetooth and UWB, Video Analytic Algorithms, Acoustic Echo Cancellation, Audio Codecs, VoIP Stacks, etc.
Innovated a functionally rich solution suite for a leader in air transport co...Mindtree Ltd.
Travel industry is changing dynamically. The systems governing their operations need to be constantly upgraded to ensure customer satisfaction and retention. They need a reliable technology partner to help them transform their technology infrastructure to meet emerging demands.
Here’s how Mindtree helped a leading air transport communications and IT enterprise to move up from their legacy system in order to meet their ever growing needs.
Integrated methodology for testing and quality management.Mindtree Ltd.
MindtestTM is an integrated testing methodology that meshes all the components of a testing engagement, manages the quality of testing, and delivers measurable and predictable software quality.
Dynamic process platforms for adaptive enterprises.Mindtree Ltd.
Complex enterprise integration needs innovative solutions. Our proven frameworks, technologies and delivery methods help deliver solutions in manufacturing, travel, logistics, banking, financial services, insurance, media and retail domains. As IBM’s Premier Business Partner, we have insight into product roadmaps that help you plan and execute your strategy better.
Mindtree’s eCommerce testing framework is an outcome of more than 2500 man years of experience. We deliver superior quality, accelerated release cycles and sustainable cost reduction for our customers.
Mobile Integrated Advisory Solution (MIAS) for financial advisorsMindtree Ltd.
Mindtree Integrates Advisory Solution (MIAS) is an iPad application that provides financial advisors a unified view of all customer and portfolio data. It's in-built Customer Relationship Management (CRM) functionality leverages social media to enhance customer reach. It seamlessly integrates with other systems of the investment advisor for financial planning and portfolio management. This helps provide a complete front office solution.
Improving employee and broker productivity with portal technologies.Mindtree Ltd.
Mindtree helped a customer implement an enterprise portal platform that would handle data, content and the information needs of their brokers, underwriters, sales / marketing people and policy holders.
Our mission is: transforming data to reveal business and clinical insights. We accomplish this through our data management, business intelligence and analytics consulting services. We ensure that organizations have the proper tools, technology and processes to improve performance – relative to predefined critical success factors and key performance indicators – based on greater insight and analysis through analytics. We offer a framework for establishing an Analytics Center of Excellence within organizations to define roles and responsibilities and coordinate activities and tasks among key stakeholders. With emphasis on statistical analysis, forecasting, optimization, and simulation, analytics provides results that are predictive and prescriptive, injecting clarity and confidence in decision making and improving performance through situational awareness at all levels of the organization.
Through our past consulting engagements, we observed significant challenges and short-comings in how these organizations navigate such a data-rich environment in the pursuit of analytical excellence. Based on our assessment and evaluation, we develop a roadmap for establishing an information environment that enables stakeholders to improve clinical decision-making and performance (as related to quality, outcomes, cost and utilization) through data visualizations and advanced analytics. This roadmap accounts for both structured and unstructured data, and it includes provisions for controlled data access based on security and privacy policies. We manage the transition from on-premise to cloud-based data sources and leverage the cloud as an aggregation point for creating a Big Data analytics platform. We then perform an alternatives analysis of feasible solutions based on several factors, including: delivered capabilities, ease of implementation, performance, scalability, interoperability and integration with legacy systems, and functionality -- at a cost that maximizes ROI.
When it comes to managing data, USA's leading bank, banks on us.Mindtree Ltd.
Banks need to ensure quality, consistency and precision of data that is fed into their mission-critical applications. This is possible only with a robust and scalable Business Intelligence (BI) solution.
Here’s how Mindtree helped a leading US bank manage their data, more effectively and efficiently.
The information age has changed the way the business world operates. No longer is intuition the driving force behind strategic development and tactics are advanced. While value may be derived from “gut feelings”, when backed up by data, they become much more effective.
Read on to find out more.
How to implement measurements to drive valueOMNINET USA
Slides belonging to a BrighTalk presentation given by David Smith, president of Micromation.
How to Implement Measurements to drive value
Improve the "Business of IT" by using a measurement framework and metrics that matter most.
Metrics are important to management. What's not measured cannot be managed. But what should be measured, why and how?
If you're experiencing any of these symptoms, then this session is for you:
• not sure what to measure
• not sure how to measure
• IT metrics don't seem to support business goals
• too busy fighting fires to become more proactive
• measure too many things already
• business/IT goals not measured
• priorities focus on noise vs. what's important
• customer complaints drive improvements
• efficiency, effectiveness, quality not well understood
• reduced visibility resulting in loss of control
• not sure who needs what level of detail
Learning Objectives:
Metrics validate your IT strategy and vision; provide direction with targets and metrics; justify changes with a means to gauge value-realized; signal when to intervene with corrective actions.
Hear case studies and examples that help you improve alignment, meet compliance and drive service excellence.
Learn the secrets of how measurement frameworks works and take away a roadmap with actionable steps. Let's get IT started.
InfosysPublicServices - Member Switchover Solution | AnalysisInfosys
This white Paper outlines approach of Member Switchover Solution, Analysis, Features and Key Benefits. Some of the Features include Score Card Generation, Member Risk Modeling & Member Profitability Analysis.
Smart Grid Operational Services: Selecting the Right Mobile SolutionCapgemini
Whether you manage field service operations within the utilities industry or some other large business operation, a mobile computing solution can strengthen your field service capabilities, lower your operating costs and improve customer service.
With mobile devices in hand, field technicians, engineers and supervisors alike discover that information flow increases and costly data entry errors become issues from the past.
The mobile computing market abounds with “cool” devices, but embracing innovative technology alone can easily distract an organization from finding an intelligent mobile solution that will ultimately meet the needs of its users.
In other words, preparing for the technology is every bit as critical as selecting it.
This paper describes the 3 stages recommended for deciding on, and ranking the importance of, available solution options, and how proper planning can improve the total cost of ownership (TCO) of the solution. It also reviews common obstacles that impede deployment and thwart a positive return on investment.
Similar to Effectively managing project performance reporting (20)
Designing a syndicated loans deal management system.Mindtree Ltd.
A syndicated loan is provided by a group of lenders. It is structured, arranged and administered by one or many commercial banks / investment banks, known as arrangers or book runners.
Managed support cost and enhanced performance for the world's largest gaming ...Mindtree Ltd.
Mindtree collaborated with the customer to develop a new application, keeping in mind present and future requirements such as distributed scenarios, offline capabilities, cloud deployment and seamless integration with line-of-business applications.
Online platform for a leading American consumer electronic enterprise.Mindtree Ltd.
Mindtree’s expertise in independent testing and understanding of the customer’s product helped in accelerating the deployment of their online shopping application.
Crafting an intuitive and efficient marketing portal to enhance product manag...Mindtree Ltd.
A German sports clothing and accessories major wanted to organize, streamline and simplify its product management capabilities. Mindtree helped the customer design an application which brings structure and discipline to the product management activities.
Enhancing Web Content Management System (WCMS) and service.Mindtree Ltd.
Mindtree enabled a the leading UK-based hospitality vendor to improve their web content management and enhance their service. We helped them to make an informed choice about the solution and implement the same.
SITEsMART - Connecting with the on-the-move consumer.Mindtree Ltd.
Mindtree's SITEsMART offers advanced mobility solutions ranging from consulting & architecture design, to mobile app / mobile web development, and services such as mobile app testing & mobile app management.
Mindtree's SAP Business Intelligence (BI), Business Objects (BO), HANA services offers consulting services to help customers deploy its business intelligence projects. Our SAP practice has helped global customers implement large scale, complex, enterprise wide SAP analytical applications.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
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1. WHITE PAPER
Effectively managing project
performance reporting.
2. Summary
This white paper helps project teams identify performance measures for Information Technology (IT) support and
maintenance projects, which collect and report data to help track and assess project progress, product quality, project
success and customer satisfaction of a project. An effective set of performance measures provide actionable information
on a focused set of metrics. This in turn provides a balanced view of project performance that can be used to improve
the project management process. Performance measures also provide for accountability by laying out what is expected,
when it is expected and what action will be taken if planned achievements do not occur.
The white paper highlights how Mindtree partnered with a Fortune 500 bank where the basic metrics of the team’s
efficiency was measured and published. The Mindtree’s data warehouse team demonstrated how they established a
common project performance reporting process between Mindtree and the customer’s IT team. They published the
comparative project efficiency and team productivity metrics on a periodic basis.
Contents
1 Performance reporting 03
2 Performance reporting methodology – PEMARI 03
3 Mindtree – Banking and Financial Services (BFS) project case study 03
3.1. Measurement planning 04
3.2 Establishing and updating measures 05
3.3 Measuring performance 05
3.4 Analyzing data 05
3.5 Performance reporting 10
3.6 Continuous improvement 10
4 Summary 12
White paper 02
3. 1. Performance reporting 2. Performance reporting methodology – PEMARI
It’s difficult to manage what you can’t measure and PEMARI (stands for measurement planning, establishing
document. Every project needs to answer certain questions and updating measures, measuring performance, analyzing
like, “Is the project successful? Is the new process data, performance reporting and continuous improvement)
working? Is the project team efficient? Is the outsourcing is a project measurement framework which systematically
cost effective?” In order to answer these questions, it is approaches performance through an ongoing process
important to have actual data which can back up the story. of establishing metrics, collecting, analyzing, synthesizing,
Hence there needs to be a mechanism where the project is reviewing and reporting performance data (fig.01).
measured for performance and adds value to
the organization. Each stage of PEMARI has to be thought with respect to
the specifications of the project requirements of
Benefits of performance reporting performance measurement and reporting in order to make
1. Customer can fine-tune efforts based on actual it the most effective solution.
performance by targeting areas of low performance, in
areas of quantity, quality, cost or target solutions. 3. Mindtree – Banking and Financial Services (BFS)
2. Customer can enter into service level agreements project case study
reasonably sure of meeting the service levels. Project Description
3. The customer can quantify and prove his team’s value to Mindtree started the journey towards building a partnership
his organization and therefore, justify asking for with US based fortune 500 commercial banks providing
more resources. a diverse spectrum of services – support, user requests,
change requests and enhancements. From the customer
perspective the focus of this engagement was on round
the clock productivity benefits, value added insights, faster
and more flexible setup of the offshore team. The range of
services Mindtree provided is explained in fig. 02.
Fig.01: Performance reporting methodology _ PEMARI
Measurement planning Establishing & updating measures Measuring performance
ƒƒ Identify the performance ƒƒ Develop a list of ƒƒ Identify data source
measurement team potential measures ƒƒ Plan for data collection
ƒƒ Identify project areas to be ƒƒ Plan for data collection ƒƒ Communicate to data source
measured ƒƒ Communicate to data source what is expected of them
ƒƒ Identify the tools and what is expected of them ƒƒ Collect data for analysis
technologies ƒƒ Collect data for analysis ƒƒ Ensure data quality
ƒƒ Ensure data quality
Analyzing data Performance reporting Continuous improvement
ƒƒ Analyzing of data ƒƒ Develop a communication ƒƒ Review and revise the target
ƒƒ Calculate the metric values plan defining metrics value
ƒƒ Analyse and validate results ƒƒ Events ƒƒ Learn from feedback
ƒƒ Perform benchmarking and ƒƒ Target audience ƒƒ Formally collect
comparative analysis ƒƒ Message lessons learned
ƒƒ Objective ƒƒ Target action items to achieve
ƒƒ Impact target set
ƒƒ Comment
ƒƒ Share results with stakeholders
White paper 03
4. Fig. 02: Range of services provided by MIndtree
Scope of services: Support 8X5; DW uptime 7 AM PST Support time critical DW & 700 + BI users
Data load User service Analytical data State BI Downstream
Enhancements
support requests marts reports applications
Data load support Complexity & critical
Data storage : Oracle 10g, MA SLA for DW uptime : 7 AM PST
tools access, Flat files User dependency : More than 700
Warehousing : Business objects data business users
tools integrator, P / SQL, Technicality : More than 60 RTL jobs, 15
Essbase, Sagent universes, 300 reports
Analytics : Business objects XI, Integration level : More than 25
tools Webl, Excel upstream applications
Process : Project map vision’s Dependency : More than 25
and documentation, upstream applications
project tool kits
Publishing tools : Infoburst (documentation
/ reports), MS Power Point,
.Net applications
3.1 Measurement planning 3) Project estimation template – A common project
The Mindtree team is measured on the performance estimation template has been built and agreed upon between
of the various deliverables as listed below: Mindtree and customer IT team to arrive at the project
ƒƒ Production support work breakdown structure, deliverables and estimated
ƒƒ Resolving user requests (tickets) effort. With this, both the teams can make sure that the
ƒƒ Working on enhancements and projects estimations done at any point in time for any project will be
Mindtree approach for measuring team efficiency as same. The sample of splitting the deliverables / outputs for
compared to the customer is explained through the a project is shown in Fig. 05.
block diagram. Fig. 03. 4) Project estimation mechanism – The project estimation
mechanism is to arrive at the list of deliverable for
In order to make sure that the efficiency comparison each project. Every deliverable estimated in the estimation
between Mindtree and customer team is base-lined on the sheet will be assigned with the effort unit, complexity and
common ground, Mindtree defined common tools confidence level.
to support metrics calculations. Some of those are 5) Project complexity definition – Mindtree and client
listed below. agreed upon the common complexity definition for
different type of deliverables across various technologies.
1) Ticket complexity – The ticket complexity code and The table (Fig. 06) has been used to define the complexity
the complexity level has been arrived after studying level for every different kind of deliverables those are
the six months history of tickets. The sample is attached available in the project currently.
in Fig. 04. 6) Project sizing mechanism – The complexity of project
2) Ticket assignment SPC (Single Point of Contact) – The deliverables have been arrived at based on the Mindtree
assignment of ticket has to be done by SPC for the entire standard followed in the data warehouse practice
team making sure the equal distribution is made. for arriving at the size of the deliverable. Fig. 07 explains
about the size calculation.
White paper 04
5. 3.2 Establishing and updating measures ƒƒ Calculate the metrics values for the
Mindtree defined and established the metrics based on the pre-determined metrics
measurement criteria. Some of the key metrics have been ƒƒ Validate the results through the Mindtree quality
explained in Fig. 08. function team to ensure all the calculations and data
are correct (Fig. 09)
3.3 Measuring performance
Performance measurement is based on the availability of Sample metrics calculation
the artifacts below: A sample metrics called “Average Ticket Cycle Time” and the
ƒƒ Data sources – ticketing tool, effort logging tool, calculation method has been provided below.
project / CR plan, tier 4 escalation log, tickets design
and code review log Step 1: Extract data from Ticket Logging Tool into a work
ƒƒ Data collection – Monthly dump of all the data book for the current month
sources mentioned above. Mindtree derives the data Step 2: Cycle time for a ticket = Ticket closed date – Ticket
for the tickets based on the static report developed created date
for the same. Some of the data has to be manually Step 3: Average of Cycle Time for all tickets
integrated together Step 4: Carve out the trend of the “Average Ticket
Cycle Time” for both the Mindtree and customer
3.4 Analyzing data IT team
Below are the steps involved in data analysis process: Step 5: Build the chart for the above trend
ƒƒ Analyze the data to make sure that all the required
data is available in the required format to make the
metrics calculation
Fig.03: Mindtree approach for measuring team efficiency as compared to the customer
Project efficiency calculation
Customer size
project Size of project Customer
project
Customer total
Total effort (Hrs) throughput
effort (Hrs)
Mindtree
Mindtree size project
project Size of project Mindtree efficiency
project
Mindtree total Total effort (Hrs) throughput
Mindtree efficiency
effort (Hrs) Average (Mindtree
project efficiency,
Tickets efficiency calculation Mindtree tickets
Customer # efficiency)
of tickets # of tickets Customer
tickets
Customer total Total effort (Hrs) throughput
effort (Hrs) Mindtree
Mindtree # tickets
of tickets # of tickets Mindtree efficiency
tickets
Mindtree total Total effort (Hrs) throughput
effort (Hrs)
White paper 05
6. Fig. 04. Ticket complexity – sample
Complexity Ticket Ticket type Complexity level
code category
01 BI Webi reports scheduling request Simple
02 BI Desk reports scheduling request Medium
03 BI Creating new reports Complex
04 BI Universe changes with direct object changes Simple
05 BI Universal changes with filter Medium
06 BI Universal changes with join or context changes Complex
07 DW Retriggering product jobs Simple
08 DW BODI changes (adding or modifying straight columns) Medium
09 DW BODI plans (creating new plans) Complex
Fig. 05. The sample of splitting the deliverables / outputs for a project
Req. Req. Requirement summary D1 (Effort) D2 (Technical D2 (Confidence
ID Sub ID complexity) level)
01 1.1 Interface requirement 3 X effort unit Medium >=80%
02 2.1 Design client interface 5 X effort unit Complex >=80%
03 3.1 Design for accounts and balances 5 X effort unit Complex >=80%
04 4.1 Design staging interface 5 X effort unit Complex >=80%
05 5.1 Design staging to data warehouse mapping 5 X effort unit Complex >=80%
06 6.1 Design monthly revenue 5 X effort unit Complex >=80%
07 7.1 Design periodic cash payment 5 X effort unit Complex >=80%
White paper 06
7. Fig. 06. Complexity level for every different kind of deliverable across various technologies
Tool name version Tool specific unit Featured distribution Complexity Size
of measurement (units)
Business XI Report <20 objects with simple formatting for Simple 1
Object all reports, no sections, simple straight
report forward calculations, no prompts
<40 objects, <20 objects formatting, <5 Medium 2
sections, multidata providers cross tab
report, <10 derived objects, <2 charts,
simple prompts, 1-2 derived table
<40 objects with formatting, >5 sections, Simple 3
multi data providers, sub report drill down,
<10 derived objects, >2 derived tables and
customization effort
Business XI Report <20 columns with simple formatting for all Simple 1
Objects web reports, no grouping, no derive tables
<40 columns, <20 column formatting, <5 Medium
groups, multiple commands, cross tab 2
report, <10 derived colums, <2 charts,
simple parameters
>40 columns with formatting, >5 groups, Complex
multiple commands, sub report drill 3
down, >10 derived columns, >2 charts,
security and special features (Ex,
multi-lingual, cascading prompts etc.)
and customization effort
Business XI Universe <50 tables and simple joins, OLAP data Simple 1
Objects model, <5 derived objects, simple
designer
prompts, default hierarchy setup, no row
level security, no loop or SQL traps, no
derived tables, no aggregate awareness
<10 tables and simple conditional joins, Medium 2
OLAP data model, <10 derived objects,
simple prompts, customized hierarchy
setup for drill down, row level security, <3
loops, No SQL traps, <2 derived tables, no
aggregate awareness
White paper 07
8. Business XI Universe >10 tables and complex / conditional joins, Complex 3
object OLTP data model, >10 derived objects,
designer cascading prompts, customized hierarchy
setup for drill down, row level security,
>3 loops, availability of SQL traps, >2
derived tables, availability of aggregate
awareness, special features (EX, multi-
lingual implementation etc)
BODI Data flow One-to-one mapping, <25 transformation Simple 1
rules, <2 look ups, no custom functions,
<3 joins
<50 transformation rules, <5 look ups, <3 Medium 2
custom functions, <5 joins
>50 transformation, >5 look ups, <3 Complex 3
custom functions, <5 joins
PL / SQL Oracle KLOC <500 LOC (including PL / SQL block, Simple 1
10g exception handling, comment), no
analytical function, re-use existing logics
<2000 LOC (including PL / SQL block, Medium
exception handling, comment), simple
analytical function, simple collections 2
<500 LOC (including PL / SQL block, Complex 3
exception handling, comment), complete
analytical function and collections
Impact DART <3 simple downstream, <10 ETL programs Simple 1
analysis
<10 downstream, <30 ETL programs Medium 2
10 downstream, >30 ETL programs Complex 3
Data <3 simple downstream, <10 ETL programs Simple 1
loading for
downstream
<10 downstream, <30 ETL programs Medium 2
testing
10 downstreams, >30 ETL programs Complex 3
Requirements <3 simple downstream, <10 ETL programs Simple 1
analysis and
design
<10 downstream, <30 ETL programs Medium 2
10 downstreams, >30 ETL programs Complex 3
White paper 08
9. Fig. 07: Size calculation table
DW practice benchmark – effort (PD)
Simple Medium Complex
BI 5 7 9
ETL 4 6 8
PL-SQL 3 5 8
DW practice benchmark – from effort benchmark (units)
Simple Medium Complex
BI 1.7 2.3 3.7
ETL 1.3 2.0 2.7
PL-SQL 0.0 1.7 2.7
1.0 2.0 2.8
Average 1 2 3
Fig. 08: Key metrics
Service type Metrics name Measurement criteria / calculation formula
Tickets Volume of over-all tickets Resolve equal amount of tickets as compared to customer IT team
Volume of complex, Resolve equal amount of complex and medium tickets as compared to
medium tickets customer IT team
Cycle time for tickets Time duration between ticket created date and closed date
Tickets DRE Number of tickets passed design review / total design
reviews conducted
Tickets efficiency Number of tickets / total effort spent
Support number of tier 4 escalations No. of time Mindtree team escalated to customer for incident
resolution (ideally zero)
Projects / CR Support time Show reduction in time spent by Mindtree team in production support
Schedule variance (Planned duration – actual duration) / planned duration
Effort variance (Planned effort – actual effort) / planned effort
White paper 09
10. 3.5 Performance reporting a) Visual display board – The visual display board is a
Performance reporting is the final step in reporting mechanism to set the target for each individual on a
project performance to the management, both at Mindtree monthly basis, based on the project / tickets pipeline and
and to the customer. This primarily involves making the track it accordingly on almost near real time basis. This
presentation with all the metrics values defined earlier is an intelligent dashboard which measures the tickets
with the scorecard of the current month’s achievements resolution performance of the team at any point in time. It
against the set targets. This presentation also talks about enables the team to re-plan, if needed, during the month in
the trend of improvements that has been seen over the order to avoid surprises at the end of the tenure.
period of time.
b) Value stream analysis – The value stream analysis is
A snapshot from the presentation has been shown in the methodology which can carve out the various stages
fig. 10 which talks about the trending of the tickets of the process in order to capture the Cycle Time and
resolution metrics. The data in the graphs below have been Value Time of each of the stages in that process and bring
masked for the security reasons. out the difference between Cycle Time and Value Time.
This methodology was applied to the Tickets resolution
3.6 Continuous improvement / projects execution process. As a result of this, the team
The project and the underlined operations improvement could identify some of the stages in the process which
can be achieved only by establishing the continuous really had a significant gap in Cycle Time and Value Time.
improvement process. As part of this project the team has As a next level analysis the team got the reasons behind
taken up certain measures in order to understand the gaps these gaps and then worked towards mitigating the gaps.
in the existing processes and arrive at the steps for focusing This analysis is done on monthly basis in order to identify
on the continuous improvements needed. Primarily the two the avenues of continuous improvement and has shown
steps adopted by the team are listed as follows: tremendous results. The sample of Value Stream analysis
that was carried out for one of the months is shown
in Fig. 11.
Fig. 09: Some data collected for metric calculations Summary
White paper 10
12. Mindtree established a common project performance reporting process by the publishing the comparative efficiency and
productivity metrics on a periodic basis. Mindtree made expected improvements towards the target set by customer in
the defined period. This not only enabled the customer to take an intelligent decision based on our productivity, they
also realized the actual cost arbitrage and recognized the value added by Mindtree’s outsourcing team.
About the author:
Shubha Krishnamurthy is currently being employed in Mindtree as Program Director and has more than 14 years of
IT experience in managing large scale Data Warehouse and Business Intelligence projects. She is currently managing
delivery for all the Data Warehouse and Business Intelligence projects under banking and financial services and
insurance industry group. Prior to Mindtree she has worked in Wipro Technologies and Patni Computers as software
engineer developing data warehouse and business intelligence applications. She holds a B.E with specialization in
Electronics and Computer Science stream from S.D.M Engineering College of Technology, Dharwad.
White paper 12