1. Cover Letter
To Whom It May Concern:
It is with immense compassion I submit my resume for a position(s) within the healthcare environment,
particularly those of Healthcare Administration Management, Healthcare Manager or Administrator. As
of April 25, 2016, I will have received my Bachelors of Science (B of S) degree in Health Administration
Management from the well-established institution of Grand Canyon University (GCU), one I am certainly
proud of acknowledging. As an individual who has positively exceeded the abilities and respect of
humanities, I look forward to providing continued excellence in serving patients within a given medical
setting.
The inception of my interest within the healthcare environment began as a young child. Growing up in a
needy but loving, caring and giving environment, my family and I struggled on a daily basis, but by the
will and Grace of God, we made things work (i.e. meals for the family, clothing, education, etc.) wise.
With what little we had, we conserved, but yet at times when extra sustenance was left over, anyone and
everyone was more than welcome to share with what little we had. Upon vividly reminiscing my younger
days, it gave me great delight and satisfaction to volunteer my time in distributing meals, used – but clean
and in good condition clothing pieces to the much less fortunate than ourselves and contributing my time
towards cleaning up (i.e. picking up debris, rubbish, painting homes, etc.) within the community. Actions
such as these continued to both animate and inspire my soul to always “do good for others, as well as
comfort,” those who were / are in constant need.
The Healthcare Administration Management field is a profession frequently dealing with provisions of
leadership, guidance and management in healthcare systems. These are all qualities I’ve not only gained
from childhood, but have amply and confidently increased within my educational studies at GCU. With
abounding medical facilities investing towards educated professionals in advanced degrees with the
Healthcare Administration Management field, top leadership positions are sensing pressures in delivering
quality medical services. As a possible Healthcare Administration Management employee, my primary
objective will be to create work environments treating patients in the most effective and financial (and
responsible) way(s) possible.
In closing, it is my faith that I have kindled your interest and have allowed you to view me as a viable
candidate in any given Healthcare Administration Management position within your medical setting. I
confidently invite the opportunity for an interview and can be reached via mobile at: (623) 204-2510 or
via email at: susiestation161@gmail.com . I thank you in advance for your time and consideration.
Respectfully,
Susana Solorio
Susana Solorio

2. Susana Solorio
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Susana Solorio
susiestation161@gmail.com  21990 W. Cantilever St.,
Buckeye, Az. 85326
(623) 204-2510
Objectives
With the increased pressure in delivering quality services in today’s healthcare market, my main objective will be to
create a work environment treating patients in the most effective and financial way possible by providing patient-
centered services, enhancing creativity in problem solving and managing workspace diversity. I will also utilize my
strong leadership, management and critical thinking skills to complete given projects. *** BILINGUAL ***
Education (Most Recent)
Grand Canyon University – Completed / GPA: 3.92 / Graduated: April 25, 2016
March 6, 2016 – End Date of Professional Capstone Project Class / Received Bachelors of Science
Degree (B of S) in Healthcare Administration Management
 Supportive / Developed knowledge in providing required care for patients in complex working environments.
 Developing strategic visions and ensuring communication is relevant to all employees.
 Improving the quality of the work environment (i.e. clinical staff, patients and families.)
 Involvement within the community at multiple decision-making scenarios (i.e. creating an organizational structure
offering memberships to local residents in key hospital committees – e.g. Commonwealth Fund.)
 Embrace innovation and implement new(er) strategies as they come.
 Assist in providing creative/quick thinking in potential crisis situations and hands-on coaching for critical thinking in
solving day-to-day problems.
 Assist in appreciating / overcoming issues from cultural-diversity (i.e. language barriers), and set sights on
improvements in diversity awareness by creating work environments embracing diversity and promoting multi-cultural
workplace harmony.
Experience
City of Tolleson Fire Department/203 N. 92nd
Ave., Tolleson, Az. 85353 | (623) 936-8500
Administrative Assistant September 2002 – Present Day Position (Bilingual – Eng. Span.)
Experience in both medical and behavioral settings, strong organizational skills with abilities in multi-tasking,
intermediate experience with Microsoft Word, with the ability to navigate a Windows environment, excellent written
and verbal communication skills, teamwork and coaching skills, detail oriented and highly organized.
General clerical responsibilities include: MS Office skills, maintenance of office equipment and excellent awareness
of walk-ins for emergency medical services. Excellent customer service, writing, communication skills and sincerity
for a patient’s delicate medical situation. Solid understandings of Total Quality Management (TQM) as well as
adherence to mission, vision and values for working department(s). Monthly reporting utilizing given statistical data.
Daily focus on quality of outcomes and health management services for compliance of customer service, goals and
objectives as developed by higher management. Support of goals along with continued growth in order to meet

3. Susana Solorio
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company and professional success. Needed controls are effective, efficient and compliant. Professional working
knowledge of principles, practices, and operations in assigned area of responsibility.
(Note: There was a four ( 4 ) month span between MIHS and Tolleson of no employment during these dates.)
Maricopa Medical Center (MMC) / Maricopa Integrated Health Services (MIHS) / 2601 E.
Roosevelt St. / Phoenix, Az. 85008 / (602) 344-5011
Administrative Assistant Oct. 1995 – Jan. 1998 and Oct. 1998 – May 2002 (Bilingual – Eng. Span.)
General clerical responsibilities included maintenance of office equipment, excellent awareness of walk-ins for
outpatient psychiatry counseling services and medications. Excellent customer service, writing and communication
skills. Daily scheduling of patients for counseling and psychiatric services which included collecting fees and
verifying insurances (i.e. BCBS, Medicare A & B and AHCCCS). Prepared all pulled patient charting and any other
miscellaneous materials. Daily word processing, filing, copying, typing and rescheduling appointments for all
doctors, counselors, psychiatrists. All fees collected were counted, entered and sent to the finance department for
their monthly reporting. Department reporting included compiling financial graphs with all fees collected for all
doctors (all appointments.) Developed and maintained program files for all patients ensuring sufficient copies of all
forms, books (if any), policies and procedures – inclusive of health education materials available to all patients.
Acquired consistency in receiving/dated faxed referrals for psychiatrists to visit their patient’s at CHCs or health
centers in general and logging as well as reporting reports of type of assistance given (i.e. counseling session,
medication script refill, one on ones, admissions to outpatient psychiatry ward, etc.). Expert-level knowledge,
awareness and expertise in designated area(s) and successful performance & outcomes in accomplishing
organizational goals. Constant and active communication with outpatient (OP) & Geriatric & Long Term Care
(GLTC) doctors, counselors, patients, psychiatrists was required.
Skills
 Excellent time skills
 Bilingual – English / Spanish (read, write, speak)
 Can work independently. Ability to get results. Problem analysis/resolution functionalities.
 Flexible – Accommodate changing needs of management
 Excellent skills in team working / building
 Excellent technology, interpersonal, writing and communication skills.
 Can prioritize and manage tasks.
 Organize / implement office procedures efficiently
 Excellent customer service / care / compassion for others.
 Excellent problem solving and planning skills
Community Service Given
 Assisting with Christmas donations/gift giving to needy families with the City of Tolleson Fire Department.
(2002 – to present time.)
 Assisted with City of Tolleson in annual Pride Day’s de-cluttering the city limits, painting homes and small
repairs (2002-Present day.)
 Collecting/donating used (but in good clean / sanitary condition) clothing and household items to Goodwill.
(1980 – Present day.)
Awards of Recognition
 Maricopa Medical Center – Outstanding Outpatient Psychiatry Administrative Assistant Award (2001-2002)
 Tolleson n’ Touch (TNT) – Outstanding Committee Member (For the Fire Department) / Commitment to
servicing the needs of fellow employees, encouraging positive outcomes and rewards of Employee of the
Quarter, gift cards and other small gift incentives. (2014-2015)

4. Susana Solorio
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Personal / Professional References
 Will gladly be given upon request.