1. ShaylaRobinson
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Shayla L. Robinson
11711 Collett Avenue
Apt #2214 Riverside, CA 92505
Cell: 313-999-0187
Cell: 951-376-6190
shayla_is_fancy@yahoo.com
Key Contributions
10+ years in Healthcare industry Management in Hospitals, Nursing Facilities, Out Patient
Clinic, Substance Abuse Clinic or similar experience but not limited to with other skills and ability
to manage all activities as well as being knowledgeable in areas of Social Service, Case
Management Long Term Care, Mental Health Services, Discharge Planning, OBRA evaluation
screening and individual treatment, assessments and care planning for 200 plus patient
independently. I am skilled with working with all ages and classification of people from 1 to 100
plus years in age. Another form of contribution benefits captured in my employment was
financial revenue retention at St. Joseph Healthcare Centre I maintained 3 other facilities
productivity during frequent turnover with social services staffing while working full time
collectively with my recent employer to continue productivity of case management for new
patients under Medicare insurance regulations and provide patients’ needs to and to also
maintain census into which I was able to assist with recovering the Company Millions of dollars
by working multiple locations for 2 + years until staffing was fully reinstalled. Additional
contributions I was responsible for implementing an intensive Behavioral Management
Programs for Dementia patients for acute and long term treatment.
Qualifications
Management Leadership Training
Interviewing Skills
Skill in All Microsoft Office Suites
Excellent interpersonal and leadership communication skills, interviewing technique,
organizational and Conflict management skills training
Ability to handle many tasks at once
10 years plus experience as a Social Worker
Education
2007 – 2011 University of Phoenix Southfield, MI
Masters of Science in Counseling and Mental Health Counseling – (MSCMHC) Currently LLPC
1999 - 2006 Ferris State University Big Rapids, MI
Bachelors of Science in Social Work (BSW) Currently Licensed
1995-1999 Mumford High School Detroit, MI
High School Diploma (June 1999)
Relevant Experience
11/2011 –08/ 2015
St Joseph Healthcare Center Hamtramck, MI
Social Service Director
Duties included Managing a case load 92 patients Medicare, Medicaid Private Insurance ARD
reporting, Admission, and Quarterly and annually reviews working with other departments like,
Nursing, Dietary and Physical and Occupational therapy team in an interdisciplinary
approaches. Also completing Petitioning for Legal Guardianship for resident who may have
experienced temporary deficits as the result of acute health declines with assistance

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Conducting Clinic assessment on all patients and implementing care planning, or social
treatment plans for patient care needs effectively in treatment with regular reviews and updates
PRN. I possess knowledge in supervision as displayed in having excellent verbal
communication while performing difficult or complex casework in areas that have a more
complex need that might require me to design new policies and procedure to the need of the
affected population to insure resources for all participates in need of assistance.
Other duties working in an Interdisciplinary / Multi- disciplinary Team which will conduct various
assessments for Diagnosis formulation, treatment planning, treatment intervention as well as
providing education to and or family members. As a professionally trained Social Service
Worker I focus on providing assistance to many public health fields area such as rehabilitation,
mental health, education and other form of assistance as I possess the techniques of casework
management with supervision while I was responsible for planning the caseload and assign
duties and direct work to the social workers under my supervision. I am fluent and
knowledgeable in the social work practice and of policies and procedures in the
Completing Medical Data Systems coding and assessment for state review and survey, support
services for special needs with investigations for incidents or advising social service staff in
training and meeting for a wide variety of client need in areas like dependent adult referrals
Discharge planning Short/Long term patient with referral services in community with homecare,
direct medical equipment. Another duty was completing or referrals for assessments mental
health screening for the patients placement screening with OBRA, Level II screening 3877, 78
or Mental Health screening
01/2012 – 04/2013
Rainbow Center of Michigan Highland Park, MI
Substance Abuse Counselor
Duties include Managing a case load 30 patients Medicare, Medicaid Private Insurance ARD
and working with interdisciplinary team collectively when completing casework for reporting,
Admission, quarterly and annually reviews. I was able to facilitate meetings, training and
education during Individual counseling and Group counseling working under the aspects of
psychopathology with patients with appreciate and timely clinical needs for treatment and
intervention needed from admission. The completion of treatment plans reviewing with
Interdisciplinary Team with efforts in solving and to effectively apply casework knowledge to
assist client and to accurately analyze the situation and working toward the most appropriate
solution. Also to maintain agency policies and procedure while providing casework consultation
to staff members for documentation for code that pertain to those of public assistance and legal
and federal regulations , as well as to design or research for referrals for other programing
outside in community to assist to the needs with psycho social needs in the community
07/2007- 02/2011
Qualicare Nursing Home Detroit, MI
Social Service Director/ Manager
Duties for position included were in managing a case load of 96 patients for Admission, Re
admission, quarterly and annually reviews and discharge planning with referral services in
community with homecare, direct medical equipment. Other responsibilities assigned were
Petitioning for Legal Guardianship Conducting Clinic assessment on all patients’ level of
cognitive functioning. Implementing treatment plans for patients timely in calibrations with the
IDT or multi- disciplinary team. I also evaluated current policy and procedures for the
effectiveness for the provided population. As a director I was responsible for keeping a routine
caseload and managing it with all other social services worker with audits and reviews of
caseload and supervisory case reviews for accuracy in conjunction with state and agency

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regulated requirements. Also assist with Completing MDI coding and assessment for state
review and survey regulations
05/2004- 09/2009
Vista Maria Dearborn Height, MI
Supervisor/Team Leader/ Youth Counselor
In my responsibilities for this position consisted of Monitoring staff of 15 or more daily
accountabilities and case logs maintaining the productivity of the unit with staff and residents. I
was also responsible for providing my staff with training and education daily, weekly and
monthly. The position involved working as social services workers in groups setting in areas of
problem solving, as well as skilled in resolving issues with complex cases and de –escalating
the most difficult situations. With over 8 years of experience I am very familiar with working with
different demographics within the community referral sources. Scheduling staff work days and
assignment. Designing consequential treatment assignments for residents that had unmanaged
behaviors and may have been very difficult for case workers to manage the complex case
needs.
05/2002- 05/2004
Eagle Village Hersey, MI
Youth Counselor Specialist
Duties included counseling teens through issues at home and in program to help provide
problem with solving solutions. Assisting with Transporting teens to home visit and to court
appointments as to assist the clients and family in community with referrals as they related to
these demographics needs. Working affected population in groups setting in areas of problem
solving and accountability with their peers as this was a residential facility the residents were
teens who were shadowed by youth counselor who made sure that they took care of all their
own responsibilities while they were placed in residential living and to attend school daily.
10/2000- 08/2002
Family Dollar Detroit, MI
Assistant Manager
Duties and responsibilities included Opening and closing store daily, while maintaining the
operation of the store functions with staff under my management. I had 15 employees
Of which my skills were to hire, interview and train any new cashier on the functions of their job
description. I was responsible for Scheduling all employees work days, and ordering Store
merchandise, Making store deposits and managing the daily functions of everyday complex
issues or unexpected dilemmas as they arouse within the store operations.
12/1998- 08/2001
Super K Mart, Detroit, MI
Front End Team Leader, Customers Service Specialist, Cashier
Duties and responsibilities included Opening and closing store daily, while maintaining the
operation of the store functions with staff under my management. I had 15 to 35 employees
Of which my skills assist them in any of their needs with change, overrides, train any new
cashier on the functions of their job description. I was responsible for scheduling all employees
work days, and managing the daily functions of everyday complex issues with customer’s
dilemmas as they arouse within the store operations. I was also responsible for customer
service for returns, exchanges or customer needs as well as maintaining the productivity of the
front end cashier operation.

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Other Experience
05/2010 - 09/2010
Salvation Army
Intern Counselor 500 plus hour completed
Individual counseling with resident over 200 sessions 1 hour
Group counseling (Domestic Violence, 12 Steps Recovery) 25 Session
Designing Treatment plans and assessment
Creating individual treatment plans
Linking clients to resources through other agency (DHS, FIA, and ect.)
05/2009 – 05/2010
Operation Get Down
Practicum/ Intern Counselor 3000 completed hours
Field Placement experience consisted of Individual counseling with resident in areas like
substance abuse, family roles, career building
Running and designing skills training groups, Anger Management
Linking clients to resources through other agency (DHS,DOC, FIA, ect.)
Creating individual treatment plans and reviewing them regularly
Maintaining case documentation during and aftercare of all client
05/2004 - 09/2004
Lula Bell Stewart Center
Case Management Intern Completed hours 580
Individual counseling with resident and children in home
Running and designing skills training groups for residents
Linking clients to resources through other agency (DHS, FIA, ect.)
Maintaining case documentation during and aftercare of all client
References Available Upon Request