This document provides a summary of Donnalee Rosales' qualifications, including her education, work experience, computer skills, certifications, and interests. She has over 5 years of experience in security, shipping/receiving, and installation roles. Her education includes studies in Occupational Health and Safety Management and security courses. She has strong organizational, problem-solving, communication, and customer service skills.

1. DONNALEE ROSALES
5 – 327 19TH
AVE S.W.
Calgary, AB
T2S 0E1
403-703-9167
donnalee_broomall@yahoo.com
Profile: • Highly motivated and driven with the ability to work as a team player or by oneself
• Enthusiastic and personable nature
• Strong organizational and problem solving skills
• Excellent oral and written skills
• Quick to learn new concepts
Education:
SAIT Polytechnic Calgary, Alberta
• Department of Trades Training and Safety Management 2012 to 2013
• Studied Occupational Health and Safety Management
Columbia College Calgary, Alberta
Alberta Basic Security Training Course 2013
• Emergency Response Procedures for Security Professionals
• Health and Safety for Security Professionals
• The Canadian Legal System and Security Professionals
Experience :
GardaWorld Security Calgary, Alberta
Security Gaurd 2013 to 2015
Responsibilities include: communications, customer service and surveillance
• Handling of tenant complaints and inquiries
• Provide conflict resolution in a safe and professional manner while adhering to the
Criminal Code of Canada to ensure proper site safety and operation
• Enforce various city and provincial by-laws regarding large commercial complex
• Provide first aid assistance to patrons in emergency situations
• Assist and coordinate safety protocals for emergency safety response
• Assist Police and Fire department staff with emergency calls as well as routine
inspections of commercial complex
• Organize and prepare Perspective reports as well as Incident Reports for various
situations within the commercial complex
• Prepare and train security staff for emergency situations ensuring that proper safety
protocols are enforced and maintained
• Assist with work schedule as well as security training for all new hire staff
• Liaise with site engineers for the proper testing and programming of Siemans card readers
• Maintain and monitor CCTV surveillance system for overall safety of largest western
canadian commercial complex
• Coordinate and assist with shipping and receiving responsibilities at the loading area of
Commercial complex
• Provide relief and assist in the Operations Command Room assisting HVAC engineers
with the day-to-day operation of commercial complex

2. DONNALEE ROSALES PAGE 2
Purolator Calgary, Alberta
Frieght Preloader Agent 2012 to 2013
• Responsibilities include: customer service, inventory control management
• Coordinate and liaise with Shipping and Receiving area for various packages
• Resolve and troubleshoot parcel pick up and distribution for client deadlines
• Monitor freight shipping information to ensure correct data entry
• Coordinate and assist team of 15 workers to ensure priority packages are organized
and delivered to proper shipping vehicles
• Assisted and trained new staff to ensure proper protocols are adhered to concerning
shipping and receiving area safety standards
• Provide one-on-one coaching reviews for employees as well as coordinate group safety
meetings for health and occupational safety reviews
• Coordinate accurate inventory management concerning warehouse supplies and ensure
Smooth day-to-day operation of shipping/receiving area
• Liaise with Production Control Supervisor to ensure accurate customer demand variability
is met in a timely fashion
• Created new inventory reporting system to determine timing for schedule maintenance
To prevent inventory disruptions
• Achieved highest customer service satisfaction reviews for Purolator Distribution
Client shipping for 2011
• Implemented follow-up program to reduce shipping duplication errors
Desa Glass Distribution Calgary, Alberta
Residential Installer/Fabricator 2011 to 2012
• Responsibilities include: customer service, sales, inventory control
• Handling of customer complaints and inquiries
• Resolve and troubleshoot installation service issues for residential clients
• Complete work requisitions and provision client accounts concerning work orders
• Review blueprints and schematic diagrams to ensure proper installation of electronic doors
• Achieved highest client performance reviews for post work order follow up
• Assisted and trained new staff for proper residential window and door installation
procedures
• Created new invoice payment program to ensure client accounts are up to date and
reconciled
• Provide one-on-one coaching reviews for employees to strengthen individual
performance and enhance overall team atmosphere – enabling all employees to exceed
personel targets by 15%

3. DONNALEE ROSALES PAGE 3
Computer Skills:
• RQ4
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Windows XP/ and 7, 8
Special Certification:
• (ABST) Alberta Basic Security Training Calgary, AB
Completed course and maintain Individual Security Licence 2015
Licence No. W0323080 S.S.I.A Act (Feb 2015)
• First Aid for Industry (OFA Level 1 “C”) CPR & AED Calgary, AB
St. John Ambulance certified for First Aid + CPR and AED 2014
• (CFSC) Canadian Firearms Safety Course Calgary, AB
Completed course and maintain individual firearms licence 2014
• (ACSA) Flaggers Training Course Calgary, AB
Completed course and maintain Flaggers Certification 2014
• (WHMIS) Calgary, AB
Completed course for Workplace Hazardous Materials 2014
Information Systems
Special Interests:
• Enjoy playing hockey and tennis
• Photography
References :
• Available upon request