Reimagine customer touch points in pharma with an integrated, solution using process, technology and analytics

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Reimagining customer touch points in pharma, with an integrated solution using process, technology and analytics.

This document discusses customer success analytics and key metrics for customer managers. It recommends tracking 1) usage metrics and feedback to understand customer engagement, 2) customer engagement through check-ins, reviews and support, 3) adoption of smart use cases through training and predictive analytics, and 4) key performance indicators like churn, satisfaction, utilization, renewals and expansion. Maintaining a customer success dashboard can help track metrics like health scores and provide insights.

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