Reference Interview ppt by Arun Joseph
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This document discusses reference interviews, which are conversations between librarians and library users. It defines reference interviews as conversations to clarify the user's information needs. The purpose is to determine exactly what information or documents the user requires. An effective reference interview involves welcoming the user, gathering details on their need, confirming the question, providing assistance, and following up. Conducting reference interviews properly helps empower users to make informed decisions.
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Reference interview
The reference interview is key to determining a patron's real information need. Effective techniques for the reference interview include paraphrasing, asking open-ended questions, clarifying details, and verifying the understood question before beginning a search. The goal is to discover the patron's purpose, deadline, information type and amount, topic, and basic question to fully understand what they really want to know.
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The reference interview is key to determining a patron's real information need. Effective techniques for the reference interview include paraphrasing, asking open-ended questions, clarifying details, and verifying the understood question before beginning a search. The goal is to discover the patron's purpose, deadline, information type and amount, topic, and basic question to fully understand what they really want to know.
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This document provides an overview of information sources and services. It defines reference work and the reference process. It describes the history and evolution of reference services. It also outlines different types of reference sources like encyclopedias, dictionaries, almanacs, directories, and bibliographies. It discusses other information sources such as serials, government publications, and non-print materials. Finally, it summarizes various information services provided by libraries.
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Universidad nacional experimenta d iapositivas sistema l
Universidad nacional experimenta d iapositivas sistema l
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Reference Interview ppt by Arun Joseph
- 1. “REFERENCE INTERVIEW”. S.Arun Joseph M.L.I.Sc DLIS University of Kerala
- 2. INTRODUCTION A Reference Interview is a conversation between the librarian and a library user.
- 3. DEFINITION • Bopp & Smith (1995) defines the reference interview as the “Conversation between a member of the library reference staff and a library user for the purpose of clarifying the user’s and aiding the user in meeting those needs”.
- 4. • According to ODLIS, the reference interview is “the onterpersonal communication that occurs between a reference libration and a library user to determine the person’s specific information need(s), which may turn out to be different from the reference question as initially posed . …. A reference interview may occur in person, by telephone, or electronically (Usually via e-mail) at the request of the user, but a well – trained reference librarian will sometimes initiate communication if a hesitant user appears to need assistance.
- 5. PURPOSE • Aims to determine what the user exactly wants in terms of type, level, and kind of documents or information. • It is the experience of reference librarians that only few were know how to ask questions.
- 6. IMPORTANCE • Important aspect of providing reference service. • If a reference librarian succeeds in finding exactly as to what the reader really wants Half the battle is won.
- 7. PARTS OF REFERENCE INTERVIEW • Welcoming • Gathering general information from the user and getting an overview of the problem. • Confirming the exact question • Intervention, such as giving information, advice or instructions. • Finishing, including feed back and summary.
- 8. FORMING THE QUERY Badly formed Queries Not solving user’s problems Example : Qn : “ Where are the history books? Actual information need : Scholarly journal articles on the impact of the stirrup on the Norman conquest.
- 10. USEFULNESS OF THE REFERENCE INTERVIEW • For a long time, the value of the reference interview has stood unquestioned. • More recently, with technological developments, some researchers are beginning to questions the validity of the reference interview. • As People increasingly use the internet to make major, life – affecting decisions, so they also require the services of professionals who are able to provide help this environment. • In the age of information overload, a successful reference interview may empower users to confidently make such decisions in their lives.
- 11. 12 Things needed to conduct a successful interview. Successful Interview Non verbal Skills Verbal Skills • Eye contact * Remembering • Gestures * Avoiding Premature diagnoses • Posture * Reflecting feelings verbally • Facial expression * Restating content and tone of voice * Using encouragers * Closing * Giving opinions and suggestions * Asking open questions.
- 12. Consideration to be kept in view • Every inquiry should be considered equally important. • Helpful attitude is extremely important • Reference librarian should encourage the user to talk without inhibition about the query. • Reference librarian should be a good listener. • Cheerful towards users.
- 13. Controversy about users • User may not be aware of the to be able modern reference librarian to be able to assist him. • User may possess inferiority complex. • Due to limitations of the knowledge, a user would present his question in terms of what he knows. • The user may have poor image of the librarian.
- 14. Duration of Reference Interview • Time limit for holding reference interview cannot be specified. • A reference librarian should spend more time, if the query is found to be not of clear – cut type.
- 15. Conclusion • In reference interview, a reference librarian and a user interact with each other. • Elucidation of the query. • We may conclude that reference interview is more of an art rather than a science