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REDUCING DIGITAL
CLUTTER: HOW TO CLEAN
UP THE BACK OF YOUR
HOUSE 

Ma#hew	Grocki

First	Chair	Partners	
firstchairpartners.com	
@mgrocki	
#NowWhat16
#NowWhat16@mgrocki
• Cofounder - First Chair Partners
• 20 year content and digital strategy nerd
• Avid digital behaviorist
#NowWhat16@mgrocki
How personal behavioral patterns affect the
content we produce and manage
1
How organizational culture and behavior
impacts the content they produce and
manage
2
Map out effective practices and tactics to
align individual behavioral patterns with
organizational approaches to content
3
TODAY
YOUR AUDIENCE YOUR ORGANIZATION
FRONT OF THE HOUSE BACK OF THE HOUSE
#NowWhat16@mgrocki
PERSONAL BEHAVIORS
ORGANIZATIONAL BEHAVIORS
WHO’S DOING IT RIGHT
WHAT YOU CAN DO

#NowWhat16@mgrocki
PERSONAL BEHAVIORS
ORGANIZATIONAL BEHAVIORS
WHO’S DOING IT RIGHT
WHAT YOU CAN DO

5
 X
 35
 =
 ?
X
 15
 X
 2

5,250 gallons of
“achievement”
“awe”
“awe shit”
#NowWhat16@mgrocki
Physical
interactionCONTENT
BEHAVIORS +
Emotional
dependance
THE
MINIMALIST
THE
CURATOR
THE
STOWAWAY
THE POST-IT
WARRIOR
HOW DO YOU
COLLECT CONTENT?
WHERE DO YOU STORE
YOUR INFORMATION?
WHAT ABOUT OUR DIGITAL CONTENT?
#NowWhat16@mgrocki
YOUR PERSONAL
DIGITAL HABITS
AFFECT YOUR
COMPANY’S CONTENT
#NowWhat16@mgrocki
Bernhard	Kappe
#NowWhat16@mgrocki
#NowWhat16@mgrocki
“In 2013, GoPro users
uploaded to YouTube
2.8 years worth of
video” - Los Angeles Times
“CONTENT MANAGEMENT IS VERY
MUCH A PAIN POINT FOR
CONSUMERS, AS VIDEO IS
STORAGE-INTENSIVE AND
FIGURING OUT HOW TO PRODUCE
POLISHED, SHAREABLE CONTENT
FROM HOURS OF FOOTAGE CAN
BE TRYING.” - GoPro
TIME
MOTIVATION
ACCOUNTABILITY
WHY DO WE ABANDON OUR CONTENT?
@mgrocki #NowWhat16
PERSONAL BEHAVIORS
ORGANIZATIONAL BEHAVIORS
WHO’S DOING IT RIGHT
WHAT YOU CAN DO

@mgrocki
ORGANIZATIONAL
APPROACHES TO
CONTENT
#NowWhat16
This
TACTICAL
EVOLVING
NOT THEIR BUSINESS
IMPERFECT
ORGANIZATIONAL CULTURE
Micro Macro
Locations
Occupations
Platforms
Offices
People
Communities
WHERE DOES THE CONTENT GO?
Stapler
A. One-handed grasping
B. Curved tip reload (with optional flexible introducer)
C. Backend reloads enables thick tissue stapling
D. Enhanced visualization
E. What happens if it breaks?
WHERE DOES THE CONTENT GO?
#NowWhat16@mgrocki
“ORGANIZATIONS ARE SO
BUSY LOOKING
FORWARD, THEY RARELY
HAVE THE TIME TO LOOK
BACK AND CLEAN UP
THEIR CONTENT” - Hilary Marsh
#NowWhat16@mgrocki
PROCESS DRIVES TOOLS2
OPPORTUNITIES
TO ORGANIZE
BACK END
CONTENT
1 RIGHT PEOPLE ON THE BUS
3 REDUCE NET NEW CONTENT
1
2
3
#NowWhat16@mgrocki
PERSONAL BEHAVIORS
ORGANIZATIONAL BEHAVIORS
WHO’S DOING IT RIGHT
WHAT YOU CAN DO

750,000 CONTENT ASSETS
6,800 CONTENT AUTHORS
2,326 DIGITAL PROPERTIES
#NowWhat16@mgrocki
“We used to help people make
[naughty word] websites faster.
Now we have procedures in
place to better serve our
internal users.”
- Gianna Pfister-LaPin: Sr. UX Designer Mayo Clinic
HOW DID MAYO DO IT?
3. The right team
1. Defined content
policies
2. Over 45 individual
personas
#NowWhat16@mgrocki
PERSONAL BEHAVIORS
ORGANIZATIONAL BEHAVIORS
WHO’S DOING IT RIGHT
WHAT YOU CAN DO

WHAT CAN YOU DO?
STRATEGIC TACTICAL
PUSH FOR POLICY
STRATEGIC
TACTICAL
OWNERSHIP MAKES IT PERSONAL
GOVERNANCE DRIVES ACCOUNTABILITY
TACTICAL
MEASUREMENT QUANTIFIES SUCCESS
TACTICAL
#NowWhat16@mgrocki
Ownership, governance, and
measurement can help provide the
motivation needed for individuals,
teams, and organizations to be more
accountable for the content they
create, triggering reduced back end
digital clutter.
THANK YOU

Matthew Grocki

First Chair Partners

www.firstchairpartners.com
@mgrocki
#NowWhat16

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