SlideShare a Scribd company logo
Kate Nichols
Hannah Razay
Alastair Mcbain
Crissy Hawkins
Case Study 14.1 – Building the Buzz with Red Bull
Q1: How has Red Bull been able to arouse and
activate the consumer decision-making process?
• Red Bull have been exceptionally successful with
their brand positioning
• A key factor is how Red Bull arouses and activates
the consumer decision-making process
• Consumer decision-making
- need recognition
- pre-purchase search
- evaluation of alternatives
- purchase and
- post-purchase behaviour.
• Problem/need recognition: Red Bull position
themselves towards their consumers through
offering a solution to being tired or lacking
energy
• Pre-purchase search: name and logo
emblazoned on multiple sporting teams
throughout the world, sponsored events, a
music label and their sheer art of storytelling
in their marketing campaigns
• Evaluation of alternatives: Greatest market
power than any other ‘functional energy
drink’ producer in the world
• Purchase and post-purchase behaviour: Red
Bull’s marketing aims to reach all areas of the
globe to give the best possibility for reaching
new customers and retaining old customers.
Q2: Why has Red Bull been able to be
successful in entering the evoked set of
consumers?
• Ongoing public relations campaign
• name printed on nearly every
extreme/action sport around the world
• Red Bull has been able to portray itself as
more than just a product, but as a lifestyle
• “Buzz-marketing” strategy
• Red Bull has shunned print advertising in its
marketing strategy
• Expanded into 50 countries, experienced
annual double-digit growth, and captured the
loyalty of a notoriously fickle consumer group:
teenagers
• Strong brand personality and strategic use of
global social media, sponsorship and event
ownership
Q3: What could influence a consumer to stop
purchasing Red Bull?
• Reference groups
– Normative
– Comparative
– Contractual
A consumers purchasing of Red Bull would be most
affected by contractual reference groups which are
groups that consumers have direct contact with
such as a group of friends.
• Some groups have a negative effect
– if the consumer started to associate Red Bull with
a certain group of people who they did not want
to be like then they might stop purchasing the
drink.
– Ageing target market means consumers are
moving onto more mature beverages.
• Cognitive dissonance
– Regret decision to buy Red Bull over a healthier
option
– This might influence them to change their
behaviour to match their beliefs
Q4: From a consumer decision-making
perspective, how has Red Bull been successful in
maintaining brand loyalty in the energy drink
market?
• Consumer decision-making perspective
suggests that consumers buy products and
services to solve a problem or satisfy a need
or a want.
• It can be assumed that they are trying to fulfil
the basic need of thirst, as well as maintaining
and enhancing energy levels.
• Because Red Bull is a low impact purchase the
advertising does not have to contain a lot of
factual information
• Red Bull has maintained brand loyalty through
their repeated mass media advertising on
television
• Dominant brand in the energy drink market
because they were the original energy drink
• Red Bull is a long established brand with a
large market share and strong brand loyalty
from consumers
• Biased habitual behaviour that solves two very
basic needs: thirst and energy levels
• Trust is very important for brand loyalty
References
Batra, R., P. Lenk, M. Wedel. 2010. Brand Extension Strategy Planning: Empirical Estimation of Brand–
Category Personality Fit and Atypicality. Journal of Marketing Research. 47(2) 335-347.
Schiffman, L., O’Cass, A., Paladino, A. & Carslon, J., 2014, Consumer Behaviour, 6th edition, Pearson
Publishing.
Mowen, J 1988,’Beyond Consumer Decision Making’, Journal of Consumer marketing, vol. 5, no. 1, pp. 15-25,
viewed 5 September 2014,
<http://users.tkk.fi/u/phannuka/articles/Mowen_1988_Beyond_Consumer_Decision_Making.pdf>
Quester, P & Pettigrew S 2011,’Postpurchase processes, customer satisfaction and consumer loyalty’, in Mc
Graw Hill (ed), Consumer Behaviour- Implication for Marketing Strategy, North Ryde, NSW, pp. 204-205.

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Red bull Case Study

  • 1. Kate Nichols Hannah Razay Alastair Mcbain Crissy Hawkins Case Study 14.1 – Building the Buzz with Red Bull
  • 2. Q1: How has Red Bull been able to arouse and activate the consumer decision-making process? • Red Bull have been exceptionally successful with their brand positioning • A key factor is how Red Bull arouses and activates the consumer decision-making process • Consumer decision-making - need recognition - pre-purchase search - evaluation of alternatives - purchase and - post-purchase behaviour.
  • 3. • Problem/need recognition: Red Bull position themselves towards their consumers through offering a solution to being tired or lacking energy • Pre-purchase search: name and logo emblazoned on multiple sporting teams throughout the world, sponsored events, a music label and their sheer art of storytelling in their marketing campaigns
  • 4. • Evaluation of alternatives: Greatest market power than any other ‘functional energy drink’ producer in the world • Purchase and post-purchase behaviour: Red Bull’s marketing aims to reach all areas of the globe to give the best possibility for reaching new customers and retaining old customers.
  • 5. Q2: Why has Red Bull been able to be successful in entering the evoked set of consumers? • Ongoing public relations campaign • name printed on nearly every extreme/action sport around the world • Red Bull has been able to portray itself as more than just a product, but as a lifestyle • “Buzz-marketing” strategy
  • 6. • Red Bull has shunned print advertising in its marketing strategy • Expanded into 50 countries, experienced annual double-digit growth, and captured the loyalty of a notoriously fickle consumer group: teenagers • Strong brand personality and strategic use of global social media, sponsorship and event ownership
  • 7. Q3: What could influence a consumer to stop purchasing Red Bull? • Reference groups – Normative – Comparative – Contractual A consumers purchasing of Red Bull would be most affected by contractual reference groups which are groups that consumers have direct contact with such as a group of friends.
  • 8. • Some groups have a negative effect – if the consumer started to associate Red Bull with a certain group of people who they did not want to be like then they might stop purchasing the drink. – Ageing target market means consumers are moving onto more mature beverages. • Cognitive dissonance – Regret decision to buy Red Bull over a healthier option – This might influence them to change their behaviour to match their beliefs
  • 9. Q4: From a consumer decision-making perspective, how has Red Bull been successful in maintaining brand loyalty in the energy drink market? • Consumer decision-making perspective suggests that consumers buy products and services to solve a problem or satisfy a need or a want. • It can be assumed that they are trying to fulfil the basic need of thirst, as well as maintaining and enhancing energy levels.
  • 10. • Because Red Bull is a low impact purchase the advertising does not have to contain a lot of factual information • Red Bull has maintained brand loyalty through their repeated mass media advertising on television • Dominant brand in the energy drink market because they were the original energy drink
  • 11. • Red Bull is a long established brand with a large market share and strong brand loyalty from consumers • Biased habitual behaviour that solves two very basic needs: thirst and energy levels • Trust is very important for brand loyalty
  • 12. References Batra, R., P. Lenk, M. Wedel. 2010. Brand Extension Strategy Planning: Empirical Estimation of Brand– Category Personality Fit and Atypicality. Journal of Marketing Research. 47(2) 335-347. Schiffman, L., O’Cass, A., Paladino, A. & Carslon, J., 2014, Consumer Behaviour, 6th edition, Pearson Publishing. Mowen, J 1988,’Beyond Consumer Decision Making’, Journal of Consumer marketing, vol. 5, no. 1, pp. 15-25, viewed 5 September 2014, <http://users.tkk.fi/u/phannuka/articles/Mowen_1988_Beyond_Consumer_Decision_Making.pdf> Quester, P & Pettigrew S 2011,’Postpurchase processes, customer satisfaction and consumer loyalty’, in Mc Graw Hill (ed), Consumer Behaviour- Implication for Marketing Strategy, North Ryde, NSW, pp. 204-205.