SlideShare a Scribd company logo
•
•
•
•
•
•
Launching of a follow up ticket based on a defined parameter
• Once an account becomes past due
• Specific age of receivable
• Monetary threshold
Assignment of accounts to each A/R rep based on multiple criteria
• Account aging
• Alpha
• Location
• Specific data code
• Dollar amount
Launching of a follow up ticket based on a defined parameter
• Age of receivable
• Dollar amount
Assignment of accounts to each A/R rep based on multiple criteria
• Account aging
• Alpha
• Location
• Specific data code
• Dollar amount
Closing accounts based on received payments
•
•
•
•
•
•
Your team needs to have reliable processes to produce consistent
results.
• Define the recovery process
• Does the process vary depending on account
scenarios?
Your team needs to have reliable processes to produce consistent
results.
• Define the recovery process
• Is it scenario based?
• What is the timeline for follow up?
Your team needs to have reliable processes to produce consistent
results.
• Define the recovery process
• Is it scenario based?
• What is the timeline for follow up?
• Provide scripted communication
• Emails
• Phone calls
Employing a ticketing system
• Ticket represents an overdue account
• Tracks step in recovery process & all recovery efforts
per account
Employing a ticketing system
• Ticket represents an overdue account
• Tracks step in recovery process & all recovery efforts
per account
• Daily work lists
Employing a ticketing system
• Ticket represents an overdue account
• Tracks step in recovery process & all recovery efforts
per account
• Daily work lists
• Centralization of data
• Account summary
• Statement details
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Employing a ticketing system
• Ticket represents an overdue account
• Tracks step in recovery process & all recovery efforts
per account
• Daily work lists
• Centralization of data
• Account summary
• Statement details
• Patient information & notes
Do you have complete transparency?
• Navigating open accounts
Do you have complete transparency?
• Navigating open accounts
How do I evaluate my department’s performance?
• Process step evaluation
Do you have complete transparency?
• Navigating open accounts
How do I evaluate my department’s performance?
• Process step evaluation
• Individual rep activity
Do you have complete transparency?
• Navigating open accounts
How do I evaluate my department’s performance?
• Process step evaluation
• Individual rep activity
• Monetary reporting
• Trends
Set staff goals
• Monthly/Quarterly
• Incentives
Evaluating A/R Management tools
• Flexible
• Affordable
Recovering Self-Pay Patient Balances in The Pharmacy Space
Recovering Self-Pay Patient Balances in The Pharmacy Space

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Recovering Self-Pay Patient Balances in The Pharmacy Space

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  • 24. Launching of a follow up ticket based on a defined parameter • Once an account becomes past due • Specific age of receivable • Monetary threshold Assignment of accounts to each A/R rep based on multiple criteria • Account aging • Alpha • Location • Specific data code • Dollar amount
  • 25.
  • 26.
  • 27.
  • 28. Launching of a follow up ticket based on a defined parameter • Age of receivable • Dollar amount Assignment of accounts to each A/R rep based on multiple criteria • Account aging • Alpha • Location • Specific data code • Dollar amount Closing accounts based on received payments
  • 30.
  • 31. Your team needs to have reliable processes to produce consistent results. • Define the recovery process • Does the process vary depending on account scenarios?
  • 32.
  • 33. Your team needs to have reliable processes to produce consistent results. • Define the recovery process • Is it scenario based? • What is the timeline for follow up?
  • 34.
  • 35.
  • 36.
  • 37. Your team needs to have reliable processes to produce consistent results. • Define the recovery process • Is it scenario based? • What is the timeline for follow up? • Provide scripted communication • Emails • Phone calls
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43. Employing a ticketing system • Ticket represents an overdue account • Tracks step in recovery process & all recovery efforts per account
  • 44.
  • 45. Employing a ticketing system • Ticket represents an overdue account • Tracks step in recovery process & all recovery efforts per account • Daily work lists
  • 46.
  • 47.
  • 48. Employing a ticketing system • Ticket represents an overdue account • Tracks step in recovery process & all recovery efforts per account • Daily work lists • Centralization of data • Account summary • Statement details
  • 49.
  • 53. Employing a ticketing system • Ticket represents an overdue account • Tracks step in recovery process & all recovery efforts per account • Daily work lists • Centralization of data • Account summary • Statement details • Patient information & notes
  • 54.
  • 55.
  • 56.
  • 57. Do you have complete transparency? • Navigating open accounts
  • 58.
  • 59.
  • 60.
  • 61.
  • 62.
  • 63.
  • 64. Do you have complete transparency? • Navigating open accounts How do I evaluate my department’s performance? • Process step evaluation
  • 65.
  • 66.
  • 67.
  • 68.
  • 69.
  • 70. Do you have complete transparency? • Navigating open accounts How do I evaluate my department’s performance? • Process step evaluation • Individual rep activity
  • 71.
  • 72. Do you have complete transparency? • Navigating open accounts How do I evaluate my department’s performance? • Process step evaluation • Individual rep activity • Monetary reporting • Trends
  • 73.
  • 74.
  • 75.
  • 76.
  • 77.
  • 78.
  • 79. Set staff goals • Monthly/Quarterly • Incentives Evaluating A/R Management tools • Flexible • Affordable