Episode Date: May 16, 2024. Gain expert tips for seamless tour scheduling, personalized tour follow up, and increased tour conversions and closing rates with featured guest, Ronald Harrington.

1. Ep. 15: Ready, Set...Respond!
PROSPECT EXPECTATIONS
Expert Strategies for Leasing Alignment
That's My Job Guest:
Ronald Harrington
MA, CAM, CALP
Training Manager at Haven Residential

2. Test Leasing & Appointment Tech
Ensure smooth processes and seamless customer experiences.

3. Enhance engagement through personalized interaction.
Pre-Tour Communication

4. Incorporate discovery questions to understand prospect preferences.
Personal Discovery

5. Present units in their best condition for positive first impressions.
Apartment Appearance

6. Guide prospects through the application process for immediate decisions
Driving Decisions

7. Let's Play...
FICTION
FICTION
OR
OR

8. SatisFacts Survey Index
Unclosed Traffic Move In Work Order
0.00
1.00
2.00
3.00
4.00
5.00
2016 2017 2018 2019 2020 2021 2022 2023 2024

9. SatisFacts Survey Index
4.70
4.60
4.50
4.40
4.30
2016 2017 2018 2019 2020 2021 2022 2023 2024

10. Connect with Ronald on LinkedIn
Subscribe to his Podcast
Rooms with Ronald

11. Thanks for
joining us
today!
Up Next...
Register at satisfacts.com/webinars