This resume is for Tayyab Raza Sayyed. He has over 10 years of experience in customer service and IT asset management roles. Currently, he works as an IT Asset Management Analyst at NCR Corporation, where he is responsible for the lifecycle management of IT assets across several regions. Previously, he has worked in technical support, server monitoring, and recruitment. He has a secondary education qualification and additional skills in Microsoft Office, ITIL frameworks, and asset management tools.
Noc support in india & relevance in 24 x7 supportsFlight Case
NOC support in India has rephrased as a helpdesk cum L1 support wherein Outsourced customers can be doubly benefitted in terms of cost savings. Person, the resource needs to be technically inclined to provide customers the much needed support/assistance in resolving issues.
Its a documentation for an online help desk system. It includes almost every contents of a software development life cycle (SDLC) phase that is required to design a help desk system. It mainly includes Feasibility Report (Technical Feasibility, Operational Feasibility, Operational Feasibility, Schedule Feasibility), Software Methodology, Requirement Analysis and Specification, Investigation Technique, Process Modeling(Context diagram, Data Flow Diagram), Data Modeling (Entity Relationship Diagrams) and the screen designs (storyboards and actual system snapshots).
Thank u :)
Noc support in india & relevance in 24 x7 supportsFlight Case
NOC support in India has rephrased as a helpdesk cum L1 support wherein Outsourced customers can be doubly benefitted in terms of cost savings. Person, the resource needs to be technically inclined to provide customers the much needed support/assistance in resolving issues.
Its a documentation for an online help desk system. It includes almost every contents of a software development life cycle (SDLC) phase that is required to design a help desk system. It mainly includes Feasibility Report (Technical Feasibility, Operational Feasibility, Operational Feasibility, Schedule Feasibility), Software Methodology, Requirement Analysis and Specification, Investigation Technique, Process Modeling(Context diagram, Data Flow Diagram), Data Modeling (Entity Relationship Diagrams) and the screen designs (storyboards and actual system snapshots).
Thank u :)
Bastar is a tribal region in Chhattisgarh, blessed with an exceptional scenic beauty that beckons the lovers of nature to explore the forests, waterfalls, wildlife, ancient temples, tribal dances and music. Located at a distance of 264 km from Raipur, Bastar is one of the most significant eco-friendly destinations of the country. It has plenty to offer to its visitors with its valuable tribal art and culture that lie in and around the lush green city of Jagdalpur. One can choose from National Parks, waterfalls, natural caves, palaces, museums and places of religious significance.
Source(S): http://apnachhattisgarh.in/
We Ram Hari Engineers , introduce ourselves as one of the Manufarctures of Rotary punches, dies And Multi Punches and Dies Since Last 15 Years . we are specialized in Tablet making Dies . We provide Superior quality tablet tools (Punch and die) for excellent performance and long tooling life .
Rotary Punches & Dies in Various Types & shapes .
¿Quien quiere ser abogado? Borja Molla - Larrauri & Martí - BNI Confianza Bar...bniconfianza
¿Quien quiere ser abogado?
Magnífica exposición de Borja Mollá abogado senior de Larrauri & Martí Abogados.
Exposición presentada en el grupo BNI Confianza Barakaldo, acerca de la dificultad de comprender la labor de la abogacía. Simulando el juego de 50X15 de preguntas y respuestas. Relacionando casos legales, con los que ha lidiado Borja Mollá a lo largo de su carrera profesional.
Dear Sir / Mam.
I am writing to express my interest in IT Support position.
My combinitation of creative talent, technical expertise, and experience managing both writers and projects.
I have developed and implemented edition standards for style and quality that are used by both writing and edition team IT, and technology. Experience has taught me how to build strong relationship with all departments at any organization.
My cover letter detailing my qualification for this position and my resume are attached for your review.
I can be reached any time via email er.parthivdave@gmail.com or cell phone number +91-9275066603.
Skype ID:- parthiv,dave
1. RESUME
TAYYAB RAZA SAYYED
OBJECTIVE: -
To Work for a Company that Can Provide me with growth
opportunities and simulation work environment, where I can use my
intellectual ability, analytical skills as well as enhance my strength in
Conjunction with the Company's goals & objectives.
PERSONAL INFORMATION:
ADDRESS: - A/34, Anuradha Shrishti, Sector-5, Mira Road East,
Mumbai- 401107.
MOB. No. - 8080389801, 9769991372.
Date of Birth: 16th March 1988.
Email: - raza_sayyed7313@yahoo.com
EDUCTIONAL INFORMATION:
SSC Maharashtra Board- 2004.
HSC Maharashtra Board- 2006.
ADDITIONAL QULIFICATION:
• Hardware and Software Knowledge of Computers,
• MS- OFFICE- 2010, Office 365
• EXCEL
• POWER POINT
• INTERNET
• Outlook
• SharePoint
2. • ITIL® 2011 Edition Overview
• ITIL® 2011 Edition Overview: Creating a Service Culture
Tools worked on:
• Oracle Ticketing System
• BMC Remedy AR System
• ServiceNow
• Windows to Go
WORK EXPIRENCE:
1). Company: NCR Corporation
Duration: 27th
December’11 till date
Designation: IT Asset Management Analyst
• Started as IT Helpdesk Analyst in 2011
• Attending incoming calls over the globe from internal employees.
• Helping them with IT Related queries and problems they face.
• Troubleshoot on the system remotely via remote access.
• Making outcalls or arranging for the callback to the user’s if they need at
the time they prefer.
• Started giving chat support whenever needed.
• Working with the users via Emails if needed.
• Giving floor support to the new hires.
• Gave presentations in Teach Each Other sessions to make others
know about upcoming process or if had any questions with the
current process.
• Being in IT Dept. used to be in pilot batch for any software changes so
that can test and give the feedback to the software development team.
3. • Pulling various reports on weekly basis for the team to make the quality of
the team better.
• Analyze the reports and help the defaulters to improve their weak subject.
• May’13 transferred to PC Life Cycle Management Team- Asset
Management.
• Responsible for Lifecycle Management of all IT assets, encompassing
delivery, distribution, allocation and disposal.
• Managing IT Asset of the company- Laptop / Desktops / Peripherals.
• Inventory Control - Creating and maintaining an inventory reports in
Excel as well as in an asset management tool.
• Exploring opportunities for maximizing or exploiting unused or partially
used IT assets to achieve full efficiency.
• IT asset audit & reporting.
• Implement ideas or project resulting in cost savings.
• Order Management:
• Order IT assets through Dell Portal.
• Keep track of advance shipment notices from vendor.
Allocation/reallocations of the spares i.e. laptop/desktop/peripherals.
• Follow-up with the user’s and with their manager and make sure that the
system of the terminated employee is returned to IT.
• Tracking NCR Assets (laptop, desktops) and maintaining the records.
• Ensuring Asset database site is updated on daily basis.
• Carrying these responsibilities for - APAC, CLA, EMEA and Americas
region.
• Working on emails and net based application with the users and their
managers asking them to return the system assigned to them during their
employment.
• Follow-up with SPOC for physical verification.
• Processing the request placed by employees to get peripherals for the
system.
4. • Preparing and dispatching materials to out locations as per request and
maintain the record of same.
• Processing the request placed by the employees to replace their damage,
current, stolen systems.
• Responsible to Burn the customized OS of the company and ship them to
the user’s in need across India.
• Working with the local IT personal to verify and keep the inventory
updated.
• Planning and executing the refresh program to eliminate the old asset of
the company.
• Preparing shift schedule for the team.
2). Company: Stream Global Services
DURATION: 29th
March 2010 till 24th
December’11
DESIGNATION: Technical Support Professional
• Attending Incoming calls for HP Laptop systems.
• Perform diagnostic steps to find the root cause of the problem.
• Once diagnosed the problem work with the customer to fix the issue
maintaining the quality on the call.
• Giving floor support to the new hires.
• Helping them with the process, tools and technical related issues they
face during their first two weeks of them being on floor.
• In December’2010 transferred to the Call Back department.
• Working on the incidents received from the front end department.
• Calling the customers as per their convenient time and to work with them
and perform the troubleshooting steps.
5. 3). COMPANY: Zenith InfoTech L.T.D.
Duration: 09th September 08 till 20th
March 10
Designation: Customer Service Representative.
Description: -
• Monitoring Servers and alerting the clients if the servers are down
globally. Taking remote access of the servers and doing the maintenance
work.
• Giving 24*7 Support to the client.
• Analyzing the issue of Disc Capacity and working on it remotely and fixing
the issue.
• Analysing the alert of Server Reboot and Escalating the Issue to the client
on Phone.
• Analysing and Working on the Server down Alert, Raising Ticket via
ticketing system and Escalating the call to the client and informing him/her
about the Issue.
4). COMPANY: Konnections India.
Duration: 18th December 2007 till 5th September 08.
Designation: Recruitment Consultant.
DESCRIPTION:
• Recruiting Candidates for all branches in Maharashtra.
• Line - up for Interviews.
• Recruiting for Insurance sector & Securities.
• Analyzing and Evaluation on Resumes.
• Handling Incoming Calls from all over India.
6. • Short listing the Candidates from data- base, different Job Portals &
through references.
• Interacting with Candidates through E-mail & Phones.
• Arranging telephonic & Personal Interviews.
• Follow- ups & Ensuring Joining of Candidates.
5). COMPANY: Andromeda Marketing PVT. L.T.D.
DURATION: 10th July 2006 till 16th June 2007.
DESIGNATION: Customer Service Representative.
DESCRIPTION:
• Attending Incoming Calls from all over Mumbai.
• Taking care of Customers Query.
• Solving the product related problems of the customer.
• Explaining them about the product.
OTHER DETAILS:
• Marital Status : Married
• Language Known : English, Hindi, Marathi.
• Nationality : Indian
• Religion : Muslim
• Hobbies : Listening to Music, Playing Volleyball
and Riding Bikes.