NS Sripad has over 2 years of experience in IT service management and business consulting. He has worked for DXC Technology and Hewlett Packard Enterprise, where he supported finance applications and processes. Some of his responsibilities included incident and problem management, requirements gathering, and leading a process improvement project that reduced missing invoices. He holds a Bachelor's degree in Electronics and Communication Engineering from Nandi Institute of Technology and has expertise in programming languages like C/C++ and tools like ServiceNow, SAP, and Microsoft Office.

1. NS SRIPAD
349, 2nd floor,5th Cross,CT Bed, BSK 2nd stage ● Bangalore, ● INDIA 560070
Cell : +91 8861516335 / 8904621378 ● n.s.sripad@gmail.com
PROFILE
2 Years Overall IT
Experience
PROFESSIONAL
 Basic Overview on Incident (IM) & Service Desk Management (SD), Problem (PMR),
Escalation Management (EM) and matrix and Changes which are the vital components of the ITSM.
 Proven ability to build strong relationships with staff and supporting departments.
 Strong leader with motivational skills creating team cohesiveness and driving team results
Performance above individual abilities, consistently surpassing management expectations.
 Self-motivated and an innovative thinker, consistently pursuing new challenges to stretch abilities,
expandknowledge, and bring greater returns to employers.
EXPERIENCE
April 2017 -
present
May 2016 –
March 2017
IT Business Consultant, DXC.technology (formerly HPE Global Functions IT + CSC), Global IT Delivery:
FAIT (Finance & Administration IT) CCI (Continuous Close Improvement) team
Contingent worker engagement with Bhilwara Infotechnology Ltd, Bangalore,INDIA
IT Business Consultant, Hewlett Packard Enterprise, Global Functions IT (GF-IT), FAIT (Finance &
Administration IT) CCI (Continuous Close Improvement) team
Contingent worker engagement with Primus Global solutions Ltd, Bangalore,INDIA
 Liaison between cross functional IT and business teams to support the close of the books each month,
quarter and year end for Financial Close Critical (FCC) applications.
 Support various Supply chain assets and Finance Domain End Users.
 Organize and facilitate team meetings to report status to upper management and key application
stakeholders
 Proficiency in gathering, analyzing, defining, and documenting business requirements and process
"As-Is" and "To-Be" flows.
 Major Incident Management: co-ordinate with Service Desk and Incident Coordinator in
the identifcation of Major Incidents; manage Major Incidents, to ensure that these are
diagnosed and escalated to appropriate and consistent quality standards; co-ordinate
Service Desk, IT support staff and Customers to ensure accurate and appropriate
communications during Major Incidents.
 Post Mortem Reviews: call and chair Post Mortem Review meetings following Major
Incidents; issue a written Post Mortem report to IT management; ensure Pos t Mortem
actions are completed in a timely manner.
 Trend Analysis: produce trends analysis of recurring Problems/Incidents - extract
trends on Incident types,Customer types,key problem areas, depts,hardware types
etc; hold regular meetings with IT support groups to review recurring Problems and
press for final resolutions - or escalate; produce 'Escalation Reports' on recurring
issues and issues not being resolved.
 Customer Interface: delivering & managing high standard communications across
Customers and IT to ensure that Problems are dealt with by priority and customer
needs,providing regular communications to Customers across the organization;
provide a practical representation of the Customer view within IT and the Service
Center; attend Customer meetings, review SLA performance, take part in new projects
and represent the Service Center viewpoint & input.
 Led 10 Months Process improvement called "Proactive management of missing invoices” which
resulted in the Zero Missing invoices without Impacting the Finance MEC which resulted in reduction
business hours forposting manual entries for the invoices in the systemwhich would take 30 minutes
for each entry.
 Also this process improvement resulted in “ON Time revenue recognition” and “Positive cash flow”
for the Company.

2. March 2015 –
April 2016
GRADUATION
 Support Various Worldwide Finance Process areas such as Accounts Receivable
(AR), Accounts Payable (AP), Field Inventory Trade Revenue (FITR), Inter- Company (IC)
 Drive MEC Issues actions / improvement plans including documentation and training
 Establish MEC Business & IT Run-Book for each application/ business process.
 Execute Issue Root Cause actions for any MEC issues and execute Proactive plans.
 Establish MEC Metrics by Business process/application and create and publish
scorecard.
 Execute MEC Command & Control - Resolve issues within 24 hours and communicate
status to stakeholders.
 Influences overall IT and business planning; engages in strategic business planning
where there is MEC impact. Communicate tactical MEC Decisions and plans and works
to achieve alignment with relevant areas of the Business,function, or geography.
 Represent the needs of the Finance MEC business,function,or geography on an
ongoing basis to maintain consistent plans between IT and the business.
 Identifies areas where the business,function,or geography can take advantage of
standard IT solutions.Drives for adoption of standard solutions.
 Actively participates in MEC & IT projects to ensure that business,function,and
geography “customers” are included appropriately and ensures that they receive
sufficient and timely communications.
 Establish MEC processes which are consistent with overall organization objectives.
Contributes to enterprise- wide solutions that impact multiple businesses,functions,
and/orcountries
 Establishing accurate expectations from the escalating procedures,enforcing relief to
the customers,and reviewing the situation appraisal formulated by the escalation team
for ensuring the consumer satisfaction throughout the escalation process .
Testing & QA Engineer, NOKIA Networks (formerly Alcatel –Lucent), Repair Centre, Bangalore,ITPL
 Being a proficient Test engineer circuit debugging by understanding the technological
requirements.
 QA analysis of repair history, QA report on repair process within a specified
turnaround time (TAT).
 Provide necessary firrmware upgrades for FPGA Integrates circuits
using Xilinx ISE simulator.
 Debugging the Circuit Testing the circuits with the aid of PC HOST and RMT tools,Upgrade the
Firmware's for FPGA Integrated Circuits.
 Basic testing on the CDMA Technology.Our clients for these esteemed project is
Reliance communications, BSNL& MTNL.
 Recipient of Bachelor of Engineering from Visvesvaraya Technological University
 Institution: Nandi Institute of technology and Managament sciences
 Branch: Electronics and Communication engineering
 Graduation Date: Dec 2014
 Overall Aggregate :- 60.15 %
 Programming Languages: C/C++
 Operating Environments: Microsoft Windows, Unix
 ITSM Ticketing tool:- HP Service manager
 Business Tools: MS Suite, SAP Neatweaver 7.4.0 (FI & BASIS), SharePoint, MS Visio, MS Project
 Databases: Oracle 10g/11g
HONORS &
ACTIVITIES
 CIO Star Team Award (2016) – Awarded @ HPE
 CFO Role model team Award (2016) – Awarded @ HPE
 Participated in HPE EG India R&D Quality symposium to showcase the process improvement driven
named “Proactive management of missing invoices impacting finance”
 Secured Quota in Karnataka state Games (2017) for 10m Air Rifle / 25m Rapid Fire pistol.
 KSRA (Karnataka state rifle association)member
 Amateur Double Trap / Clay Shooter.
SKILLS
S