1. PERSONAL INFORMATION
EDUCATION AND QUALIFICATIONS
TRAINING
Nationality: Jordanian
Date of birth: 4/03/1986
Marital status: Single
Cisco Networking Academy (2015 )
Embedded System DesignUsing PIC MCUs
al-baheth Training center (2009)
Openbravo functional
Openbravo functionality and technology
SUMMARY
A skilled and experienced Computer Engineer with exten-
sive knowledge of information Technologies especially in
Systems Administration & IT Network Infrastructure ,Tech-
nical Support, i have a wide knowledge in Windows servers,
Exchange, Active directory, Firewalls, Switching, Routing,
LAN, WAN, Security Systems.
CCNA CERTIFIED :
INTERESTS
BSc in Computer Engineering
Mu'tah University, Feb 2009
Al-Mazar High school
Karak - Jordan Aug 2004
SKILLS
- Good understanding of IP routing , switching and
networking protocols good experience on Switches and
Routers and some WAN technologies.
- Good ability to convince and communicate with people.
- Ability to work in a successful teamwork environment.
- Good organizational skills when working under pressure
EXPERIENCE
Data Network Engineer @ Orange as trainee
September 2009 - May 2010. (Hashim Station )
- Configure ADSL service and troubleshooting.
- Configure other services as frame relay. lease line ,VPN from the ISP side
- Monitor the network , check the equipment settings remotely
- Prepare weekly reports to brief the whole work periodically to enhance the
performance of results
Technical Support Engineer @ Civil Status and Passport Department
May 2010 - December2010
- Provide first level of support for END USERS, PC's and LAN's
- Installing supporting and configurnig computer hardware applications and
operating system, Monitoring network operations
System Development Specialist @ Al Zawrae Industrial Company
Jan 2015 - present
- Responsible for installation, maintenance and repairs on equipment within
our two factories to assure continuity of customer operations and get high
levels of customer satisfaction
- Responds to all customer concerns or problems by resolving them or by
escalating them to the proper associate, team member
- Performs periodic preventative maintenance on assigned products;
- Prepare daily and documented report of all incident
ERP Implementation Specialist @ Al-Zawrae Industrial Company
Nov 2013 until Jan 2015
- Users Requirement Analysis Modules [Procurement ,Sales , Warehouses,
Production and Financial]
- Monitor daily operation.
- Follow Up Change Requests With Software Vendor
- End Users Training
- Send Progress Reports to Management
Technical Support Adminstrator @ Orange
December 2010 - December 2011
- Administer IS Service Help Desk interaction, Incidents & Problem identifi
cation-to-Resolution, in order to address End User requests.
- Provides First-line support for JTG Corporate End User customers by
detecting, diagnosing and restoring the normal service as quickly as
possible, in order to minimize disruption to business applications.
- Administer IS Centralized Systems Monitoring/Alarming, Escalation plans,
in order to address End User requests and monitor systems alarms for
effective intervention.
LANGUAGES
English
Arabic
Amman - Jordan
Sport City
Cell: +962796417855
Email: rawan.nawaiseh@gmail.com
CV
TECHNICAL SUPPORT ENGINEER
Rawan Mahmood Al-Nawaiseh