1. Design Thinking, Tim Brown
When looking at his results Kaiser found that his hospital ran twice as
efficiently with his new design in effect
Design, Business and innovation Daniel Katz
2. Design Thinking, Tim Brown
Nurses found their jobs easier then ever, after just 45 minutes of work
one nurse felt she was an hour ahead of schedule
Design, Business and innovation Daniel Katz
3. Design Thinking, Tim Brown
Not only were the nurses happier with their jobs, Patients were having
much better experiences.
Design, Business and innovation Daniel Katz
4. Design Thinking, Critical Question 1
Do all patients really appreciate technology being used
to store their clinical information?
Population Health Strategies Marry Technology with Personal Interaction
http://www.hhnmag.com/articles/6575-population-health-strategies-marry-technology-with-personal-interaction
Design, Business and innovation Daniel Katz
5. Design Thinking, Critical Question 2
What is lost when using technology to document
patients medical information?
Population Health Strategies Marry Technology with Personal Interaction
http://www.hhnmag.com/articles/6575-population-health-strategies-marry-technology-with-personal-interaction
Design, Business and innovation Daniel Katz
6. Going Deeper, Seeing Further
“Nonlinear Interpretations”
observing small inconveniences of humans can lead to a huge impact in
business
Design, Business and innovation Daniel Katz
7. Going Deeper, Seeing Further
“Extremes”
Ethnographic research must include all types of humans
Even the most extreme minorities must be studied
Design, Business and innovation Daniel Katz
8. Going Deeper, Seeing Further
“Collaborations with consumers and customers”
Feed back from customers can help designers figure out how to improve
their product or service
Design, Business and innovation Daniel Katz
9. Going Deeper, Seeing Further
“Multiple layers of subjectivity”
Although everyone is different it is a researchers job to find the
“overlapping layers of many peoples realities”
Design, Business and innovation Daniel Katz
10. Going Deeper, Seeing Further
“Analogous cases”
Situations that differ but have similar characteristics
Studying these cases could inspire new innovative ideas
Design, Business and innovation Daniel Katz
