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Ramco BPO Services - A Proven End-to-End Solution for HR & Payroll Outsourcing
Ramco BPO offers comprehensive HR and payroll outsourcing services with a global presence, boasting over 1 billion USD in revenue and more than 1,000 customers across 35 countries. The company emphasizes automated payroll and compliance reporting, alongside managed HR services to alleviate operational challenges for clients. With multiple certifications and a focus on quality management, Ramco guarantees secure and efficient handling of payroll processes, backed by a robust technology infrastructure.
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Ramco BPO Services - A Proven End-to-End Solution for HR & Payroll Outsourcing
- 1. www.ramco.com | Ramco BPO HR& Payroll Outsourcing Services Prepared By: K A Vishwanathan Designation: Vice President, BPO Date: 16th October 2012 Location: Chennai
- 2. www.ramco.com | We Are 2 1st ERPProduct Company in APAC and India1800+ Worldwide Employees 20+ Years of R&D Experience 1 Billion+ USD Ramco Group Company 1000+ Customers 17 offices across US, Canada Europe, APAC, India, Middle East & Africa Customers across 35 Countries 150000+ Users
- 3. www.ramco.com | 3 GlobalReach Abbotsford Vancouver Portland Calgary Minneapolis Denver Chicago Indianapolis San Salvador Lafayette Dallas West Plains Toronto Ottawa New Jersey Corporate Headquarters Sales, Implementation & Support Office Sales & Implementation Office Customer Location Monterrey Memphis France Australia New Zealand UAE Mumbai Kolkata Delhi Pune Bangalore Chennai Indonesia Singapore South Korea Malaysia Philippines Hong Kong Taiwan China UK Switzerland Germany Sudan Jordan South Africa Oman Bahrain Yemen Lithuania Netherlands Saudi Arabia Thailand Israel Qatar Kuwait Melbourne
- 4. www.ramco.com | 4 2012 SEI CMMILevel 5 Certified Company * ISO 9001:2008 Certified Company BPO unit – SAS 70 Type II Audited Certified for ISO 27001:2005 information security standards Ernst & Young Certified for conformance to Swiss and German accounting standards Recipient of SPIN Award for Best Processes Awarded for Operational Excellence & Quality in BPO at 2nd Asia’s Best Employer Brand Awards Awarded for BPO Organization of the Year at 3rd Asia’s Best Employer Brand Awards Awarded for Operational Excellence & Quality at BPO Excellence Awards 2010-2011 Excellence Driven
- 5. www.ramco.com | 5 Flexibenefit plan (FBP) has to be introduced across all employees. This is turning out to be a real operational nightmare . Aren’t constant policy / statutory changes leaving your payroll processes in a tangle and affect employee satisfaction?
- 6. www.ramco.com | 6 Governmentstatutory reporting has to be automated and I need to get this done within this month.
- 7. www.ramco.com | 7 Theorganization has acquired a new company and standardizing the employee payroll policies in the acquired company is going to be a challenging task.
- 8. www.ramco.com | 8 Thenwhy go through the hassle of constant payroll challenges when you can invest that time and energy in your core business? Leave your payroll process to the experts. RAMCO BPO has the solution for you
- 9. www.ramco.com | 9 ManagedPayroll Services Payroll Processing Full & Final Settlement Income Tax Country Specific Statutory Compliance & Filing Reimbursement Processing Query Resolution Onsite Help Desk Value Added Services
- 10. www.ramco.com | Managed HRServices – onsite / offshore On-boarding • New Hire documentation • Post acceptance & Post Hire – BG, Insurance, Statutory forms Data Management • Creation & maintenance of Personnel files (Hard & Soft copies) • Update personnel file based on family, educational and Previous employment, promotions, transfers, etc., MIS Reporting • Monthly, Quarterly and Annually Time & Attendance and Leave Management • Leave administration, leave rule updation with Workflow Co-ordination with Payroll Vendor • Collating and providing Payroll Inputs and voucher claims to payroll vendors Separation • Notifications & Documentation • Liaison with Payroll Vendor & Complete Exit Formalities Helpdesk • Manage Employee Queries • Email, Web and Phone Queries
- 11. www.ramco.com | Statutory Compliance 11 IndiaSingapore Malaysia Thailand Indonesia UAE Sudan Oman Kuwait Qatar South Africa Bahrain Saudi Arabia Egypt Available Countries US UK Australia Philippines Taiwan Vietnam Hong Kong
- 12. www.ramco.com | Statutory Compliance 12 InRoadmap • US Benefits (OSHA Leg) • Canada • Japan • South Korea • Myanmar • New Papua Guinea • Bangladesh • France • Mexico • China
- 13. www.ramco.com | ESS &SPOC Inputs Input Vouching/ Confirmation Internal Team, Quality & Compliance Checks Release of First Cut Registers Payroll Readiness Checks Payroll Processing Corrections Publish Pay Slips Release of Final cut Registers Corrections Automated Inputs Pre cutoff Post cutoff 13 Payroll Process Flow
- 14. www.ramco.com | CLIENT SYSTEM FTPSERVER AUTOMATED DATA EXTRACTION & ENCRYPTION AUTOMATED DECRYPTION, DATA EXTRACTION & UPLOAD RAMCO DATABASE SERVER CENTRAL COMMUNICATION PORTAL RAMCO HR APPLICATION E R R O R L O G S R E V E R S E F E E D PAYROLL SPOC EMPLOYEE Input Automation 14
- 15. www.ramco.com | Highlights ofAutomated Input Process 15 • Completely automated inputs without any manual intervention • Encrypted files automatically downloaded and decrypted • Common feeds split by entity and type of input and errors also catalogued accordingly • Feed for new hires / resignations / transfers / salary revisions • Run on scheduled periods every month • Reverse feed and error log placed automatically in communication portal • Successful upload reflects in reverse feed • Automated emails to Ramco Team and Client SPOC • Analytics on reconciliation between the parent system and the reverse feed • Feed for login creation and role mapping • Run everyday • Error log placed automatically in communication portal • Automated emails to Ramco Team, Client SPOC and Employee
- 16. www.ramco.com | 16 •Reports are uploaded in the Communication Portal by the respective team leaders • Only authorized personnel have access to the portal and the respective folders and sub folders • Organization of the folders will be by Financial Year and Month • When new users arrive ,access should be requested from Ramco through established workflow processes • Formatted reports – As per client’s requirement • Reports exportable to pxdf / word / excel formats • Support for all payroll statutory reports • Reports launched over web for Employee • Password protection for payslips / IT working sheets can be provided • Emailing of reports (if required) Communication Portal Reports
- 17. www.ramco.com | 17 FBPdeclaration Reimbursement claims Investment declarations & proof submissions Employee Information details (Personal, Contact , Family and Qualification Information) View / Download • Pay slips • IT computation worksheets / F-16 • Increment / Promotion letters • Address proof letters • Salary letters ESS Payroll Facilities Portal Outlook can be changed Login to Portal can be through Single Sign On Administrator can add information on a day-to-day basis All policy documents can be put in as references here for employees Polls can be organized Static forms can be downloaded Pre-formatted letters can be downloaded by employee • Address Proof Letter • Experience Letter • Last Drawn Salary Letter • Increment Letter • Leave details • Reimbursement details ESS Portal Highlights
- 18. www.ramco.com | 18 LeaveManagement Employee Schedule Leave Adjustment Leave Regularization Leave Encashment Payroll Entitlement Carry Over Leave Balance Leave Type EMPLOYEE ANNIVERSARY BASED CALENDAR BASED Employee Self Service Leave Application Leave Authorization Cancellation Quick Leave
- 19. www.ramco.com | ATTENDANCE ENTRY SCHEDULE SHIFT DEFINITIONS HOLIDAY DEFINITIONS EMPLOYEE LEAVE /ON DUTY / TRAVEL / TRAINING EMPLOYEE TIME SCHEDULING PLANNED AD HOC SHIFT DEVIATION (INDIVIDUAL / BULK) TIME DEVIATION (INDIVIDUAL / BULK) UNSCHEDULED HOLIDAYS / WORKING DAYS EMPLOYEE REPLACEMENTS ATTENDANCE PROCESSING TIME CLOCK PAYROLL OVERTIME / LOP PROCESSING PAYROLL INTERFACE TO ATTENDANCE REPORTING SYSTEM OR MANUAL ENTRY 19 Attendance Management
- 20. www.ramco.com | Payroll Cash / Bank CARRY FORWARD LAPSEENCASH Payment Mode Finance Payroll BALANCE PROCESSING Eligibility Limit Sanction (%) Quantity / Amount Payment Mode Executive Medical Foreign Travel Conveyance DEFINITION EMPLOYEE DEPENDENT RULES APPLY ONLINE CLAIMS EMPLOYEE / DEPENDENT ELIGIBILITY BULK ELIGIBILITY 20 Reimbursement Workflow
- 21. www.ramco.com | 21 SupportOverview • Web • Email • Phone Support • Tracking • Escalation • Follow up & Closure • Management Reporting Channels Support Process
- 22. www.ramco.com | APEX REVIEW MONTHLY REVIEWBY HEAD BPO WITH OPERATIONS MANAGER MONTHLY REVIEW WITH TEAMS BY OPERATIONS MANAGER REVIEW OF: PROCESS ADHERENCE BY INTERNAL QUALITY RECONCILIATION DONE FOR OUTPUTS PROCESS COMPLIANCE BY INTERNAL QUALITY AUDIT VALIDATION OF OUTPUTS BY INTERNAL TEAM LEADER QUALITY CHECKING STATUTORY COMPLIANCE MONITORING PROCESS 22 Quality Management
- 23. www.ramco.com | Technology andInfrastructure – Overview •Certification ISO 27001 •SAS 70 Type II •Established/documented processes •Audits (internal & external) •World-wide offices •1700+ Ramco users •1600+ desktops/laptops •300+ thin clients •300+ servers (750+ VMs) •5000 sq ft Tier2 + DC •300+ servers, 750+ virtual servers, SAN •In-house development & Production environment •State of the art network enhancements •Redundant power, generator, cooling •Multiple internet connectivity (multi ISP) •High availability, load balanced, hot spares •Multiple automatic failover links •Internal & external support teams •Multi location support •24x7 NOC (internal & external monitoring) •Support as per SLA (uptime/downtime) •24x7 monitoring 23
- 24. www.ramco.com | Transition Methodology AssessmentTransition Execution Steady State Project Kick-off Client and Ramco Project Teams Formation Project Scoping Requirements Definition Process Mapping Create Technology Infrastructure Test and Migrate Processes Train & Deploy Resources Data Migration Define SLAs Phase-out processes performed by Client Full Scale Rollout Management Reporting Manage the processes in Steady-State SLA Improvement Strategy Process Change Management Business Continuity and Disaster Recovery Plans
- 25. www.ramco.com | • Equivalentto Level II Data Centre owned by RAMCO • 24 X 7 Monitoring with well defined SLA • Strong BCP & DRP in place • Highly redundant at every Asset Level • Well defined ISMS Policies • Flexible to host the application with Partners like Amazon , Rackspace INFRASTRUCTURE • Ramco’s HCM Product covering 48 Countries • Ramco VirtualWorks, a collaborative solution innovation platform • Ramco Enterprise Series on the cloud • Ramco DecisionWorks, a web architected business intelligence Solution PRODUCTS • ISO 9001:2008 • ISO 27001 • ISAE 3402 (SAS 70 Type II) PROCESS • Higher customer/employee satisfaction scores • Better Talent Management • Innovative people practices • Low attrition PEOPLE 25 IP3 IP3 Framework – Completely owned by RAMCO – Flexibility to Switch Delivery models (Cloud - Services - License) Ramco USP - IP3 Framework
- 26. www.ramco.com | ASP PRIVATE CLOUD MANAGED PAYROLL ASP SHAREDCLOUD ON PREMISE WITH PROCESS OUTSOURCING ON-PREMISE 26 Flexible Deployment Model
- 27. www.ramco.com |www.ramco.com Internal Outsourcing Supervision Validation Training Backup infrastructure Storage requirements Communication expenses Query Management Consumables Software version changes Technology up gradation Transportation Stationery Power Bills Facilities Investment - software Investment - hardware People Resources Timeand Resources Benefits of Outsourcing
- 28. www.ramco.com | INDIA 28 Wall ofFame (Partial List)
- 29.
Editor's Notes
- #4 Ramco Systems has a strong global footprint with customers and offices around the world.