Pawansut Global Solutions (PGS) is a business process outsourcing company that provides a wide range of services including customer support, medical billing and records management, insurance claims processing, and clinical research organization support. PGS aims to grow organically through innovation and excellence in delivery, as well as inorganically through strategic acquisitions. It takes a process-driven approach focused on creating value for clients and guarantees domain expertise, process improvements, and quick resolution of issues.

1. HealthCare
Support Services

2. Corporate Overview
Pawansut Global Solutions (PGS) is a new aspirant forerunner promoted by a
strong industry veteran group. PGS represents an entrepreneur led organization
comprising of industry & domain leaders committed to grow by
“Delivery- Execution- Excellence.”
PGS – Provider of BPO 2.0 Services – A mature global service provider driven by
approach led through Process and Value, that believes in partnering with clients to
deliver measurable business impact.
With a ready capacity of 5000 seats we are viewed as BPO 2.0’s best kept secret!

3. Growth Strategy
EXPONENTI
AL
GROWTH
ORGANI
C
GROWT
H
INORGANI
C
GROWTH
TWO
FOLD
STRATEGY
Organic
Innovation ( in thought),
Excellence (in execution),
Consistency (in delivery) &
Achievement ( in sales) are the
pillars of our strategy
Inorganic
Strategic ‘off-shore’ and ‘on –
shore’ acquisitions to expand
global footprint.
We believe in providing our clients with ready solutions
for the present and support for the future as well. It is our
endeavor to be mindful of our clients’ vision, PGS strives
to provide the best suited resolutions and options. Thus,
our strategy for growth is two-fold, focusing on both the ‘
Organic’ & ‘Inorganic’.

4. BPO 2.0: An Approach Outline
• Service Selection and
Delivery Performance
synched to a Specific
Business Result
• Performance metrics directly
correlated to the Specific
Business Result
• Effective engagement model
governance structure
• Measureable Value
• Visible Business
Impact
• Interdependence
• Collaboration
APPROACH
DRIVERS
APPROACH
DRIVERS
APPROACH
ESSENCE

5. HIPPA Compliance
We are business associates, who perform certain functions or activities on behalf of,
or provide certain services to a covered entity that involves the use or disclosure of
individually identifiable health information/
At our organization we take concrete steps to adhere to HIPAA's privacy, security,
and transactions standard and maintain strict regulations on how they capture,
store, and transmit ePHI and the privacy rights of patients

6. Our Service Offering
Inbound
Business Continuity
Outbound
Tele Marketing
Email Support Services
Technical Helpdesk Services
CATI Services
Accounts Payable
Accounts Receivable
Pay-out Management
MIS And Reporting
DEMAT/REMAT Operations
Retail Operations
Fund Accounting
Claims Processing
Chat Support
Abstracting and indexing
Data capture & processing
Data warehousing
Electronic publishing
Litigation support
Mailing list management
Medical records mgmt.
Medical transcription
Remote secretarial services
Technical writing
Creative Services
Presentation Services
E-learning
IT Consultancy & Solutions
Print & Web Design
Multimedia Services
Social Media Marketing
Search Engine Optimization
Post Production
Media Management
Voice
Non Voice
Back Office
Media and Design
• Customer Support
• Service Fulfilment
• Service Assurance
• Billing Support Services
• Convergence Support
• Supplier/Partner
Management
• Freight Management
• Customer Service
• Data Entry
• Track & Trace
• Reporting
• Rating & Billing
• Order Fulfilment
• Contract Logistics
• Geo-Coding
• Mortgage Processing
• Credit Card Customer
Support
• Lender Support Services
• Retail Banking Services
• Asset Management
• Fund Accounting
• Commissions
• End to End Revenue Cycle
Management
• Customer A/c setup
• Eligibility Verification
• Coding ICD9 & ICD10
• Billing Services
• Claims Management
• Medical Record Review
• CRO Support Functions
• Contract Drafting & Review
• Contract Management
• Legal Research & Analysis
• Regulatory Compliance
• Legislative Monitoring
• Trademark Database
Management
• Corporate Housekeeping
DTH & TELECOM TRAVEL & TRANSPORT BANKING & FINANCIAL
SERVICES
HEALTH SERVICES LEGAL
Customer Relationship Management
Voice, Non Voice, Back Office, Platform as a Service

7. HealthCare Support Services
PHARMACY
HEALTH
CARE
CRO
Healthcare
RCM
MEDICAL
RECORD
REVIEW For
IME/ QME
INSURANCE

8. Insurance
CLAIMS
ADJUDICATION
INSURANCE
AUDITS / HCC
CODING
MEDICAL
UNDERWRITING

9. RCM
RCM
PROVIDER
HOSPITAL
HOSPICE
NURSING
HOMES
LONG TERM
CARE
AMBULANCE
SERVICES

10. Medical Record Review
MEDICAL
RECORD
REVIEW
NARRATIVE
REPORTS
COMPREHENSIVE
REPORTS
ANNOTATED
INDEXES
TIMELINES -
CHRONOLOGY
UTILIZATION
REVIEWS
CLINICAL
RECORD
REVIEW
DEPOSITION
REVIEWS

11. Pharmacy Billing
PHARMACY
BILLING
REFILL
ORDER
ENTRY
DATA
CONVERSION
ENTRY
BILLING
OFFICE
FUNCTIONS
DOCUMENT
MANGEMENT
REFILL
REQUEST
MANGEMENT
EMERGENCY
KIT ORDER
ENTRY
NEW FACILITY
ENTRY

12. CRO Support
PHARMACO-
VIGILANCE
CRO
CLINICAL
DATA
MANAGEMENT
REMOTE SITE
MONITORING
MEDICAL
WRITING

13. Key Differentiators
What’s Guaranteed?
• Domain led Process
repository
• Robust certification on process
and technology skills
• Constant focus on improving
efficiency
• Efficient RCA
• Pre-emptive approach to
concerns relating to delivery
• Collaborative process creation
(Client & Partner Team)
• Captured in customer
dedicated academy
• Best practise sharing
• Regular process evaluation &
process improvement
• Six Sigma methodology
• Rewards and Recognition
• Keen focus on value (monetary
and non monetary) creation for
clients
• Senior Management
sponsored initiative
• Dedicated share of annual
profits employed towards value
creation
• Quick Resolution to concerns
and disputes
• Frequent and exhaustive
reviews (Delivery, quality,
technology etc ) partner teams
• Accelerators like x-FIT, TFIB
• Customised pricing models to
suit the client requirements.
• Outcome Based
PROCESS DRIVEN APPROACH KNOWLEDGE DRIVEN
APPROACH
VALUE CREATION QUICK RESOLUTION PRICING MODELS

14. * Source: PGS Brand Workshop conducted with PGS CAC members Oct/ Nov 2010
BPO Strengths
AsdefinedbyourCustomers*
Drive for success and
passion is energy
30+ Collective years of
expertise in Operations,
Telecom, Project
Management
Changing times - small
players being the game
changers