Rajeev Prakash is seeking a job that utilizes his skills in customer service management, legal formalities, and facility management which he gained through 3.8 years of experience as an Assistant Manager at Supertech Limited in Noida. He has expertise in areas like customer satisfaction enhancement, complaint handling, and cost reduction strategies. He holds a PGDM in Finance and Marketing and is proficient in MS Office, SAP software, and communication in English, Hindi and Bhojpuri. He is seeking to contribute to an organization's growth using his acquisition skills and customer handling experience.

1. RAJEEV PRAKASH
Mail-id: rajeevbba@gmail.com
Mobile No.: 8376909057/9560592769
_____________________________________________________________________________
Job Objective:
I have the opportunity of working in multi disciplinary sector at critical customer interface stage
in the area of finances, project delivery and legal formalities. This has given me the ability to
handle the high pressure and sensitive part of customer interaction. I feel competent to handle
and contribute effectively and efficiently in the growth of an organization using the skills I have
acquired and to improve the business practice.
Strengths:
I am quick Learner, Confident and optimistic
Areas of Expertise
 Customer Service Management
 Complaint Handling & Resolution
 Facility Management
 Customer Satisfaction Enhancement
 Front-End Supervision
 Legal Possession Formality
 Teambuilding & Training
 Cost-Reduction Strategies
 Real Estate Terminology
Employment Experience:
SUPERTECH LIMITED, NOIDA
Designation: Assistant Manager (CRM) Duration: 23th February 2013 to onwards.
Job Responsibilities
 Lease/Sale Deed of land & housing
 MIS report regarding Lease Deed/Sale deed, Maintenance Receivable.
 Cheque processing of incoming payment, reconcile payment.
 Customer Relationship Management (CRM)
 Customer Grievance handling.
 Payment Receipt.
 Post Sale Activity (After Booking).
 Co-ordination between Accounts, Legal & Facility Department.
 Legal formality of transfer, adding name in allotment letter
 Billing of customer Accounts, Contracts Creation
 Legal formality of Lease Deed/Sale Deed
 Lease Deed & Rent Agreement Legal formality
 Maintenance Billing, Recovery of Maintenance charge
 Working in SAP Software (Production & Development )
 Service Tax Calculation & Interest Calculation of Flat.
 Facility Management (Parking, handover formalities,Electricity,Club etc)
 Holding charge & delay Penalty Calculation of Flats.
 Bank Reconciliation of Maintenance Account.
 Recovery of Maintenance.

2.  AXIS BANK LTD, New Delhi
Designation: Business development executive Duration: 9th May 2012 to 17th
November 2012.
 Job Responsibilities
- To develop branch business.
- Establish relationship with existing & new clients.
- Marketing CASA and other financial products (mutual fund, gold, Demat
account, Credit card, insurance etc)
Educational Qualification:
Year Degree/Certificate Percentage University/Board
2010-12(full
time)
PGDM
Major-Finance
Minor- Marketing
70% Delhi school of professional
studies & research, Delhi
2006-09 BBA (Finance) 60.763% Bharati vidyapeeth university,
Pune
2006 Class XII 54.15 % Bihar board, Patna
2004 Class X 50 % Bihar board, Patna
Employment Project in 4th semester
 India infolineLtd, New Delhi
 Designation: Relationship manager Duration :( 10Feb-5may 2012).
 Job Responsibilities
- To Deal gold loan & maintain a relationship and l advise customers.
- Marketing of Mutual fund, Insurance, NFO, Bond, Debenture etc.
Summer Internship Project
 GCell Technology Pvt. Ltd., Guargaon (Hariyana)
Duration: 63 Days (6 may-9 July 2011)
Details: Financial analysis of GCell Technology
 Airtel Patna
Details: Research department & Customer Satisfaction Survey- 08 (AirtelHBO)
 Gorakhpur Sahakari bank, Gorakhpur (UP) Duration: 30 Days (22 nov-22 dec 2008)
Details: Revival of co-operative bank in Gorakhpur

3. Skills
Skill Name Skill Level Last Used/Experience
Customer Service Expert Currently used/3.8 years
Email Reply,Letter,Demand Letter, Lease/Sale
Deed Typing Expert Currently used/3.8 years
Service Operations Expert Currently used/3.8 years
Dispute Resolution Expert Currently used/3.8 years
Customer Satisfaction & Sales Lead Generation Expert Currently used/3.8 years
Telephonic Conversation Expert Currently used/3.8 years
MS Word, Excel ,Access & PowerPoint Intermediate Currently used/3.8 years
SAP & 4QT Software Intermediate Currently used/3.2 years
Awards & Achievements:
 Redesigned and implemented more effective procedure for legal formalities
regarding Sublease Deed/Sale Deed
 Recovery of Maintenance, Maintenance Recovery through system (meter procedure)
Project “Supertech CZAR”
 “Most valuable” team player.
 Used technology to improve customer service
 Customer Handling skill ( Approx 2000 per year )
Personal Information:
 Language Known: English, Hindi and Bhojpuri
 Date of Birth: 18/04/1987.
 Marital Status: Married.
 Hobbies: listening Music and, watching movies.
 Vehicle :- Own Vehicle (Motorcycle)
Additional Information
 Willing to relocate
 Willing to travel up to 25% of the time
Address A-45,3rd Floor,Joshi Colony,Patparganj,I.P Ext.,New Delhi-110092
Permanant
Address
At-Bariyar Pur Tola ,Post-Gamhriya,,Dist-Siwan (Bihar)
Reference: - 1. Ashok Vats, CA, Senior Manager Simplex infrastructure pvt. Ltd.Delhi
Mobile. No.(9911059001)