1. Resume
Name : Abhishek Solanki
Contact : +91 7276801255
Email : solanki.abhishek@hotmail.com
Career objective
Seeking a position within a company, where professional experience, education and abilities stand as an advantage
for personal growth.
Personal Summary
Possessing an outstanding track record of understanding, defining and shaping a customer' needs. Pro-active and
having a proven ability to improve processes and people by promoting best practice procedures.
Professional Experience
Currently Employed with Sela Technology Solutions
Total Experience 1.5 years
Designation Service Operations Engineer
Job Description
Variegated experience in the areas of Support and Integration with ITIL
methods, processes, tools
Hands on experience on various Tools
Platforms: Windows XP/Vista/7, UNIX (Solaris), Linux (Red Hat)
Database: Oracle 10g/11g
Languages: Unix Shell Scripting, SQL
Tools: Nagios, PuTty, SQL Developer, weblogic, Oracle OP5
Operating Systems: - Unix/Linux , Windows
Current Experience
Employer : Sela Technology Solution India Pvt Ltd
Duration: January 2014 till date
Designation: Service Operation Engineer
Client Gemalto
Domain: Telecommunication 3G/LTE
Role: Service Operation Engineer (L1)
Responsibilities:
 Provide first line Technical Support to Customers on Hosted Services & manage First Level Incidents
 Ensure High Availability & Performance of Production Servers adhering to agreed SLA and KPI’s.
 Ensure the platform stability
 Do preventive, corrective and evaluative maintenance
 Write Working Instructions for On Call individuals & maintain Technical Notes
 Work with the Austin and Singapore team to capitalize, share experience and information
 Implement the improvements and ensure their good application
Personal attributes:
 Having the required confidence, drive and enthusiasm.
E-mail: solanki.abhishek@hotmail.com Page 1

2.  Comfortable with working on a new set of challenges for completely different industries and sectors.
 Excellent analytical, problem solving and communication skills.
 Adaptable to change.
 Can work independently.
 Able to quickly identify problems and weaknesses that afflict a business
 Having a positive ‘can do’ attitude.
 Very organized or methodical.
 Good at communicating with clients from various walks of life and professions.
Professional Achievements:
 CSAT survey ratings at the highest for last 2 years on the global scale for the clients
 Operations team received the good overall satisfaction rating from client team.
Other Achievements:
 Apart from project work, I have also been active player in organizational activities and won prizes and
got recognized.
 Presentations on Basic Concepts of SIM.
Personal Strengths:-
 Ability to deal with people diplomatically and poses good verbal and written communication skills,
fast learner, hard working, keenness to acquire more knowledge, and a good team player.
 Exposure to client interaction frequently, Skilled in building client relations
 Detailed-oriented , Solution-oriented
 Can adapt to new situations and changes without any stubbornness. Good soft skill and positive
approach.
 Willingness to take up new responsibilities in project.
 Excellent presentation skills
 Ability to work within a team environment as well as independently
Educational Details:
Degree Institution Year of Passing Percentage
BE
Maharashtra Academy
of Engineering
2013 First Class
HSC CBSE board 2009 63.20
10th CBSE board 2007 67.20
Personal Details:
Name : Abhishek Solanki
Father’s Name : Prakash Solanki
E-mail: solanki.abhishek@hotmail.com Page 2

3. Mother’s Name : Babita Solanki
Date of Birth : 22-04-1991
Gender : Male
Nationality : Indian
Marital Status : Single
Languages Known : English, Hindi.
Hobbies : Playing table tennis , Reading novels
Address : B-601, Satyam Shivam Sundram, opp. Navi bhaji mandai,Manjari (Bk),
Pune
Contact No : +91 7276801255
Declaration:
I hereby declare that all the above information furnished by me is true to the best of my knowledge and
belief.
E-mail: solanki.abhishek@hotmail.com Page 3