Strategy to drive performance and desired behavior in an MNC. Won me the SoftAge iNNOVATE award.

1. SoftAge Information Technology Ltd. : Confidential12 March 2015 SoftAge Information Technology Ltd. : Confidential12 March 2015
The SoftAge
Online Learning Hub

2. SoftAge Information Technology Ltd. : Confidential12 March 2015
The Concern
Recently, even though our scanners have a capacity of 30,000 pages a day, we quoted 1000 pages a
day per scanner in a tender. This increased the cost per sheet, causing us to lose the bid. If the
persons in charge of scanning were better trained, constantly trained and more efficient, we can
avoid this.
This led me to contemplate the concept of training in the company in general, which led me to
discover that it might be too de-centralized and sporadic to ensure quality and monitor
results.
Additionally, research for this project indicated that we do not currently have a regular training needs
assessment and annual training calendar, which led me to infer that we need to organize our
training processes further.
We, as SoftAge, believe that people are our greatest assets. Yet we are not polishing and
harnessing this resource as effectively as we can.

3. SoftAge Information Technology Ltd. : Confidential12 March 2015
The Concept
An online training hub with compulsory courses and optional video
courses according to Job Role and Grade, for both operational and
soft-skill training. The hub will contain :
Videos of set Training
Modules /Courses
Online Tests, report
submissions , Feedback &
Grading
Webinars/peer video chats
for doubt clearance
Calendar for physical
training & sign-up
31

4. SoftAge Information Technology Ltd. : Confidential12 March 2015
Examples of Courses
Compulsory modules for Scanning Operators:
Operational Induction – generic
Job-based induction
Health and Safety
Become a Scanning Expert
Ethics in Workplace Environment
Additional compulsory courses for Sales & Marketing teams, available as optional courses for others:
Sales 101
Effective Meetings
Negotiation
How to use LinkedIn for Sales
English Language (Basic & Advanced modules)
Additional compulsory courses for Circle Heads, available as optional courses for others:
Team Management
Crises Management
Compliance Do’s and Don’ts
Client Relations & Interpersonal Skills

5. SoftAge Information Technology Ltd. : Confidential12 March 2015
Step-wise Implementation Timeline
Week
1
Creating the Team. Proposed Team Structure:
Senior Management Responsible+Trainer
Project Head + Trainer
Head, Circle-Coordination PromotionsDevelopers
(Recruit interns if IT
team unavailable)
HR coordinatorsContent
logistics

6. SoftAge Information Technology Ltd. : Confidential12 March 2015
Step-wise Implementation Timeline
Week
2-14
 Decide Course Topics – assign permanent and temporary courses
(Survey country Heads, Dept Heads)
 Create annual training calendar
 Identify best operations people in each field – Runners, DOs, Spoke
incharges, Circle Heads , Department Heads etc.
 Interview and video-tape the above to make operational Videos
 Create course modules for soft-skill training
 Identify vendor for soft-skill training
 Create Video modules
 Develop Learning Platform – Video App, Webinar App, Test &
Analytics, Peer-interaction app
 Create launch and promotional material

7. SoftAge Information Technology Ltd. : Confidential12 March 2015
Step-wise Implementation Timeline
Week
15
 Launch
 Bi-lingual employee webinars to explain concept and instructions
 Emails to all employees about the platform and advantages
 1 Week Training for Reporting Managers about:
• The importance of continuous training
• The importance of platform
• How to use it
• How to teach someone to use it
• How to drive results from the platform
• How to help monitor the tests/results.

8. SoftAge Information Technology Ltd. : Confidential12 March 2015
Step-wise Implementation Timeline
Week 16
and after
 Monthly doubt clearing session per course by
HR/concerned department head.
 Monthly checking of assessments and certification by
HR/concerned department head.
 Bi-annual updation of courses.
 Maintenance of the platform (IT)
 Monthly : Recognizing Regulars and High Scorers
 Using the grades for HR decision-making

9. SoftAge Information Technology Ltd. : Confidential12 March 2015
Implementation Cost
Each of these is a one time cost:
Cost per recorded training by external trainer : 15,000-45,000 INR per module
(current cost 10-25k per training)
Cost of recording physical training and editing an module with internal trainer
(apart from current training costs):
12,000 INR (2000 INR per video, 6 videos per module)
Opportunity Cost, 3 developers (15k)*3 months : 1,35,000 INR
Hence total cost in case of 20 modules (6 internal, 14 external) : 627,000 INR

10. SoftAge Information Technology Ltd. : Confidential12 March 2015
Benefits
Regular, Standardized, High
Quality Training
Employee Efficiency Profits & Savings
Employee MoraleGrading System

11. SoftAge Information Technology Ltd. : Confidential12 March 2015
Apprehensions
Different to record a video of the trainer, as compared video training –we lack
expertise
Class-room v/s online (resolved by innovative testing methods, audits)
Employees may not take interest
Labour intensive : Opportunity cost of employees on the project
Language concern (circle heads should be present during training to resolve this)
Synergy amongst sub-teams

12. SoftAge Information Technology Ltd. : Confidential12 March 2015
Thank You
Looking forward to your valuable feedback and questions