1. Raphael Parra Collin
Rua Cuiabá, 358 / apt 11 – Porto Alegre – RS – CEP 90880-030
Phone: (51) 98231704 - E-Mail: rapha2911@hotmail.com
Age: 25 years old
.
Objective: Graduated in the area of analysis and systems development, IT in support
of knowledge, support applications, seeking opportunity to acquire new experiences as
well as the improvement and use of knowledge acquired in the workplace.
Education
 Technologist in Analysis and Systems Development - Centro Universitario Ritter
dos Reis - Completed in December 2014
Professional Experience
 03/2008 - 03/2009 – SUEPRO/RS – Superintendência de Educação
Profissional do Rio Grande do Sul (Superintendent of the Rio Grande do
Sul Professional Education)
Position: administrative assistant intern at technical department.
Main activities: Development and research of documents and spreadsheets
bids for procurement of equipment for technical schools.
 03/2009 - 06/2010 – SEDAC/RS – Secretaria da Cultura do Rio Grande do
Sul (Culture Secretariat of the Rio Grande do Sul)
Position: IT Support Intern.
Main activities: Support IT-related problems/calls from users. Support and
administration of servers of the secretariat headquarters network. Responsible
to sustain the server with critical information of the organization.
 06/2010 - 12/2010 – Dell
Position: Internship at Application Support team.
Main activities: Support the various internal enterprise applications. Resolution
of low level of complexity incidents. Constant use of English language.

2.  01/2010 - 02/2012 – Dell
Position: Application Management Analyst L1
Main activities: Ecommerce/Online Sales and Offline Salesapplications support.
Resolution of low and medium level of complexity incidents. Constant use of
English language.
 02/2012 - 03/2013 – Dell
Position: Application Management Analyst L1 – Monitoring Center
Main activities: Support and use of monitoring tools for several production
applications/environments. Incident resolution / low alerts and medium level of
complexity. Constant use of English language, bridge conference with global
teams and monitoring tools trainings.
 03/2013 – 11/2015 – Dell
Position: Application Management Analyst L2
Main activities: Support of IT systems in production / business critical
applications with responsibilities to include management and resolution of
incidents, analysis and prevention of root cause, and launch of the new code
into production.
Work in diverse scope where analysis of programs for problem solving requires
solid understanding of applications and interfaces.
Regular interaction with members of the global staff of various functions in IT
and business users to understand customer needs.
Report the status of incidents with users in a timely manner and maintain a
positive relationship with business partners.
Working as part of a global team that offers 24x7 coverage through assigned
shifts and some on-call rotations.
Team lead for several environment improvement initiatives.
Skills and Enrichment Activities
 English Course: Wizard Languages Jun / 2001 - Jun / 2007.
 Certification in ITIL V.3 by Peoplecert - December 2013