This document provides guidelines for using quotation marks and citations in academic writing, including: - Quotation marks should be used to enclose direct quotations. Commas and periods go inside the quotation marks while question marks, exclamation points, colons and semicolons go outside unless they are part of the original quotation. - Shorter works like essays, poems, articles and television episodes should have their titles in quotation marks. Longer works are italicized. - Quotations should be introduced and explained, and kept to a maximum of two lines. Citations should include the author's name and page number in MLA format.