SlideShare a Scribd company logo
1 of 9
Esta foto de Autor desconocido está bajo licencia CC BY-NC
QUESTIONING
TECHNIQUES
• “He that nothing questions, nothing learns”.
– Unknown
• “Knowledge is having the right answer. Intelligence
is asking the right question.”
- Unknown
•“Successful people ask better questions, and as
a result, they get better answers”.
- Tony Robins
WHY ARE
QUESTIONS
ASKED?
Resolve
issues
Clarify
doubts
Get
knowledge
WHY ARE
QUESTIONS
ASKED?
Share ideas
Make a
plan
Get
information
QUESTIONING TECHNIQUES
Esta foto de Autor desconocido está bajo licencia CC BY
CLOSED QUESTIONS
• Check understanding
• Affirmation
• Specific
• Yes/No answers
Examples:
• Will I get a response by tomorrow?
• Do we agree on this decision?
• Are you happy with the services that we
provide?
OPEN QUESTIONS
• Explanation
• Details
• Thoughts
• Ideas
• Feedback
• Wh-words
Examples:
• What happened at the conference
today?
• Could you please describe your needs
and current circumstances?
• What do you think about this conclusion
/ discussion?
FUNNEL QUESTIONS
• Start with general questions
• End with specific questions
• Ask for a lot of details
Examples:
• When was the call made?
• Do you know the name of the person
whom you spoke to?
• What sort of behaviour did they exhibit?
• What was your call about?
• What questions did you ask?
• What was the response?
PROBING QUESTIONS
• Gather more details
• Clarify doubts
• Clarify misunderstandings
Examples:
• What exactly is the current situation?
• Who exactly is requiring these details?
• What is exactly this information needed
for?
• Where exactly will you be using this?
• What types of products do you need,
how and where will you be using them?
• Can you be more specific?
CL ARIFYING QUESTIONS
• Verify information
• Confirm information
Examples:
• Just to confirm, you have taken land line
unlimited broadband and television package.
Is that correct?
• Before we finish, let me go through this. You
need a person to call you at lunch time and
dinner, 30 minutes each. Is that correct?
• Am I right in confirming that the delivery will
be in 3 days’ time?
• Am I right in believing that you all
understand that tomorrow is the last day for
submitting your paperwork?
TO EFFECTIVELY ASK QUESTIONS
YOU NEED TO:
• Listen effectively so that you are able to
formulate the next question.
• Use positive words and motivate the
questioned person to answer effectively.
• Maintain confidence, so that the customer or
client or anyone else who is talking trusts
you to give an answer.
• ask relevant questions and never random
questions as this will be totally out of the
subject that is being discussed.
LET’S PRACTICE!
Esta foto de Autor desconocido está bajo licencia CC BY-SA

More Related Content

What's hot

End of Production Audience Survey
End of Production Audience SurveyEnd of Production Audience Survey
End of Production Audience Survey
nsoufno1
 
End of Film Production Survey
End of Film Production Survey End of Film Production Survey
End of Film Production Survey
nsoufno1
 
Audience feedback
Audience feedbackAudience feedback
Audience feedback
dyamfool
 

What's hot (20)

End of Production Audience Survey
End of Production Audience SurveyEnd of Production Audience Survey
End of Production Audience Survey
 
End of Film Production Survey
End of Film Production Survey End of Film Production Survey
End of Film Production Survey
 
7. evaluation
7. evaluation7. evaluation
7. evaluation
 
The Power of a Leader's Great Question
The Power of a Leader's Great QuestionThe Power of a Leader's Great Question
The Power of a Leader's Great Question
 
Media evaluation question 3
Media evaluation question 3Media evaluation question 3
Media evaluation question 3
 
The Phone is Ringing.. Why Aren't There Any Customers in the Showroom?
The Phone is Ringing.. Why Aren't There Any Customers in the Showroom?The Phone is Ringing.. Why Aren't There Any Customers in the Showroom?
The Phone is Ringing.. Why Aren't There Any Customers in the Showroom?
 
How to Get Leads into the Showroom
How to Get Leads into the ShowroomHow to Get Leads into the Showroom
How to Get Leads into the Showroom
 
Interview task
Interview taskInterview task
Interview task
 
Bali startup camp customer interview 101
Bali startup camp   customer interview 101Bali startup camp   customer interview 101
Bali startup camp customer interview 101
 
Preparing for Your Real Interview
Preparing for Your Real InterviewPreparing for Your Real Interview
Preparing for Your Real Interview
 
Team prospecting
Team prospectingTeam prospecting
Team prospecting
 
Updated at the end of the interview the follow up
Updated at the end of the interview the follow upUpdated at the end of the interview the follow up
Updated at the end of the interview the follow up
 
Research
ResearchResearch
Research
 
Phone interview skills
Phone interview skillsPhone interview skills
Phone interview skills
 
Internship slide show
Internship slide showInternship slide show
Internship slide show
 
Internship slide show
Internship slide showInternship slide show
Internship slide show
 
Question3
Question3Question3
Question3
 
Unit 30 lo5
Unit 30   lo5Unit 30   lo5
Unit 30 lo5
 
Q3 – powerpoint
Q3 – powerpointQ3 – powerpoint
Q3 – powerpoint
 
Audience feedback
Audience feedbackAudience feedback
Audience feedback
 

Similar to Questioning techniques

interview skills ppt
interview skills pptinterview skills ppt
interview skills ppt
Ambrish Rai
 

Similar to Questioning techniques (20)

Customer Service Superstar - Customer Service Training
Customer Service Superstar - Customer Service TrainingCustomer Service Superstar - Customer Service Training
Customer Service Superstar - Customer Service Training
 
Suggested Guidelines For Managers
Suggested Guidelines For ManagersSuggested Guidelines For Managers
Suggested Guidelines For Managers
 
Njba training deck
Njba training deckNjba training deck
Njba training deck
 
interview skills ppt
interview skills pptinterview skills ppt
interview skills ppt
 
HCI_Lecture04.pptx
HCI_Lecture04.pptxHCI_Lecture04.pptx
HCI_Lecture04.pptx
 
The power of question
The power of questionThe power of question
The power of question
 
Tutorial 6 - Amanda (T02 & T16)
Tutorial 6 - Amanda (T02 & T16)Tutorial 6 - Amanda (T02 & T16)
Tutorial 6 - Amanda (T02 & T16)
 
Client interviewing (1)
Client interviewing (1)Client interviewing (1)
Client interviewing (1)
 
Candidate Information Session 2024
Candidate Information Session 2024Candidate Information Session 2024
Candidate Information Session 2024
 
3. research (lf)
3. research (lf)3. research (lf)
3. research (lf)
 
INTERVIEWING 101
INTERVIEWING 101INTERVIEWING 101
INTERVIEWING 101
 
Tessa Yin - Tutorial 6
Tessa Yin - Tutorial 6Tessa Yin - Tutorial 6
Tessa Yin - Tutorial 6
 
Theory research pro-forma (1)
Theory  research pro-forma (1)Theory  research pro-forma (1)
Theory research pro-forma (1)
 
Tutorial 6 informational interviews
Tutorial 6   informational interviewsTutorial 6   informational interviews
Tutorial 6 informational interviews
 
Q3 media a2 evaluation
Q3 media a2 evaluationQ3 media a2 evaluation
Q3 media a2 evaluation
 
Theory research pro-forma
Theory  research pro-formaTheory  research pro-forma
Theory research pro-forma
 
Tutorial 7
Tutorial 7Tutorial 7
Tutorial 7
 
6.1 Evaluation (3).pptx
6.1 Evaluation (3).pptx6.1 Evaluation (3).pptx
6.1 Evaluation (3).pptx
 
Questioning Skills in Communication
Questioning Skills in CommunicationQuestioning Skills in Communication
Questioning Skills in Communication
 
How to be a Media Darling
How to be a Media DarlingHow to be a Media Darling
How to be a Media Darling
 

Recently uploaded

會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
中 央社
 
SURVEY I created for uni project research
SURVEY I created for uni project researchSURVEY I created for uni project research
SURVEY I created for uni project research
CaitlinCummins3
 
Poster_density_driven_with_fracture_MLMC.pdf
Poster_density_driven_with_fracture_MLMC.pdfPoster_density_driven_with_fracture_MLMC.pdf
Poster_density_driven_with_fracture_MLMC.pdf
Alexander Litvinenko
 

Recently uploaded (20)

Improved Approval Flow in Odoo 17 Studio App
Improved Approval Flow in Odoo 17 Studio AppImproved Approval Flow in Odoo 17 Studio App
Improved Approval Flow in Odoo 17 Studio App
 
Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17
Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17
Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17
 
The Liver & Gallbladder (Anatomy & Physiology).pptx
The Liver &  Gallbladder (Anatomy & Physiology).pptxThe Liver &  Gallbladder (Anatomy & Physiology).pptx
The Liver & Gallbladder (Anatomy & Physiology).pptx
 
Word Stress rules esl .pptx
Word Stress rules esl               .pptxWord Stress rules esl               .pptx
Word Stress rules esl .pptx
 
How To Create Editable Tree View in Odoo 17
How To Create Editable Tree View in Odoo 17How To Create Editable Tree View in Odoo 17
How To Create Editable Tree View in Odoo 17
 
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
 
IPL Online Quiz by Pragya; Question Set.
IPL Online Quiz by Pragya; Question Set.IPL Online Quiz by Pragya; Question Set.
IPL Online Quiz by Pragya; Question Set.
 
Mattingly "AI and Prompt Design: LLMs with Text Classification and Open Source"
Mattingly "AI and Prompt Design: LLMs with Text Classification and Open Source"Mattingly "AI and Prompt Design: LLMs with Text Classification and Open Source"
Mattingly "AI and Prompt Design: LLMs with Text Classification and Open Source"
 
Andreas Schleicher presents at the launch of What does child empowerment mean...
Andreas Schleicher presents at the launch of What does child empowerment mean...Andreas Schleicher presents at the launch of What does child empowerment mean...
Andreas Schleicher presents at the launch of What does child empowerment mean...
 
Đề tieng anh thpt 2024 danh cho cac ban hoc sinh
Đề tieng anh thpt 2024 danh cho cac ban hoc sinhĐề tieng anh thpt 2024 danh cho cac ban hoc sinh
Đề tieng anh thpt 2024 danh cho cac ban hoc sinh
 
Benefits and Challenges of OER by Shweta Babel.pptx
Benefits and Challenges of OER by Shweta Babel.pptxBenefits and Challenges of OER by Shweta Babel.pptx
Benefits and Challenges of OER by Shweta Babel.pptx
 
Including Mental Health Support in Project Delivery, 14 May.pdf
Including Mental Health Support in Project Delivery, 14 May.pdfIncluding Mental Health Support in Project Delivery, 14 May.pdf
Including Mental Health Support in Project Delivery, 14 May.pdf
 
MOOD STABLIZERS DRUGS.pptx
MOOD     STABLIZERS           DRUGS.pptxMOOD     STABLIZERS           DRUGS.pptx
MOOD STABLIZERS DRUGS.pptx
 
SURVEY I created for uni project research
SURVEY I created for uni project researchSURVEY I created for uni project research
SURVEY I created for uni project research
 
Poster_density_driven_with_fracture_MLMC.pdf
Poster_density_driven_with_fracture_MLMC.pdfPoster_density_driven_with_fracture_MLMC.pdf
Poster_density_driven_with_fracture_MLMC.pdf
 
BỘ LUYỆN NGHE TIẾNG ANH 8 GLOBAL SUCCESS CẢ NĂM (GỒM 12 UNITS, MỖI UNIT GỒM 3...
BỘ LUYỆN NGHE TIẾNG ANH 8 GLOBAL SUCCESS CẢ NĂM (GỒM 12 UNITS, MỖI UNIT GỒM 3...BỘ LUYỆN NGHE TIẾNG ANH 8 GLOBAL SUCCESS CẢ NĂM (GỒM 12 UNITS, MỖI UNIT GỒM 3...
BỘ LUYỆN NGHE TIẾNG ANH 8 GLOBAL SUCCESS CẢ NĂM (GỒM 12 UNITS, MỖI UNIT GỒM 3...
 
Spring gala 2024 photo slideshow - Celebrating School-Community Partnerships
Spring gala 2024 photo slideshow - Celebrating School-Community PartnershipsSpring gala 2024 photo slideshow - Celebrating School-Community Partnerships
Spring gala 2024 photo slideshow - Celebrating School-Community Partnerships
 
PSYPACT- Practicing Over State Lines May 2024.pptx
PSYPACT- Practicing Over State Lines May 2024.pptxPSYPACT- Practicing Over State Lines May 2024.pptx
PSYPACT- Practicing Over State Lines May 2024.pptx
 
When Quality Assurance Meets Innovation in Higher Education - Report launch w...
When Quality Assurance Meets Innovation in Higher Education - Report launch w...When Quality Assurance Meets Innovation in Higher Education - Report launch w...
When Quality Assurance Meets Innovation in Higher Education - Report launch w...
 
Sternal Fractures & Dislocations - EMGuidewire Radiology Reading Room
Sternal Fractures & Dislocations - EMGuidewire Radiology Reading RoomSternal Fractures & Dislocations - EMGuidewire Radiology Reading Room
Sternal Fractures & Dislocations - EMGuidewire Radiology Reading Room
 

Questioning techniques

  • 1. Esta foto de Autor desconocido está bajo licencia CC BY-NC QUESTIONING TECHNIQUES
  • 2. • “He that nothing questions, nothing learns”. – Unknown • “Knowledge is having the right answer. Intelligence is asking the right question.” - Unknown •“Successful people ask better questions, and as a result, they get better answers”. - Tony Robins
  • 5. QUESTIONING TECHNIQUES Esta foto de Autor desconocido está bajo licencia CC BY
  • 6. CLOSED QUESTIONS • Check understanding • Affirmation • Specific • Yes/No answers Examples: • Will I get a response by tomorrow? • Do we agree on this decision? • Are you happy with the services that we provide? OPEN QUESTIONS • Explanation • Details • Thoughts • Ideas • Feedback • Wh-words Examples: • What happened at the conference today? • Could you please describe your needs and current circumstances? • What do you think about this conclusion / discussion?
  • 7. FUNNEL QUESTIONS • Start with general questions • End with specific questions • Ask for a lot of details Examples: • When was the call made? • Do you know the name of the person whom you spoke to? • What sort of behaviour did they exhibit? • What was your call about? • What questions did you ask? • What was the response? PROBING QUESTIONS • Gather more details • Clarify doubts • Clarify misunderstandings Examples: • What exactly is the current situation? • Who exactly is requiring these details? • What is exactly this information needed for? • Where exactly will you be using this? • What types of products do you need, how and where will you be using them? • Can you be more specific?
  • 8. CL ARIFYING QUESTIONS • Verify information • Confirm information Examples: • Just to confirm, you have taken land line unlimited broadband and television package. Is that correct? • Before we finish, let me go through this. You need a person to call you at lunch time and dinner, 30 minutes each. Is that correct? • Am I right in confirming that the delivery will be in 3 days’ time? • Am I right in believing that you all understand that tomorrow is the last day for submitting your paperwork? TO EFFECTIVELY ASK QUESTIONS YOU NEED TO: • Listen effectively so that you are able to formulate the next question. • Use positive words and motivate the questioned person to answer effectively. • Maintain confidence, so that the customer or client or anyone else who is talking trusts you to give an answer. • ask relevant questions and never random questions as this will be totally out of the subject that is being discussed.
  • 9. LET’S PRACTICE! Esta foto de Autor desconocido está bajo licencia CC BY-SA