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A VIRTUAL FOCUS GROUP IN THE
POCKETS OF MILLIONS OF CONSUMERS

        John Williamson
        CEO & Founder, Qualvu
        Web: www.qualvu.com
        Twitter: @johnmwilliamson
THREE THINGS YOU WILL
    LEARN TODAY
STATUS QUO
THE GOOD NEWS?
YOU DON’T HAVE
  TO SETTLE
NEW WAYS TO GET
CLOSER TO THE TRUTH
INNOVATION FOR
INNOVATION’S SAKE?



PLEASE, NO!
THE PROMISE:
BETTER INTELLIGENCE.
 BETTER DECISIONS.
FIRST, CAME THE INTERNET


  took away the social pressures




                       eliminated the logistical complexity




  allowed consumers to share openly
THEN, MOBILE…



 … with
 a bigger
 promise
BUT WE OBSESSED WITH
THE TECHNOLOGY
AND MISSED THE POINT
BECAUSE INNOVATION
IS ABOUT CREATING VALUE


    IT’S ABOUT
  GETTING CLOSER
   TO THE TRUTH
HOW TO GET CLOSER
TO THE TRUTH
CONVENIENCE
MORE CANDOR
relaxed, stress-free conditions


IN-THE-MOMENT
MOMENTS OF TRUTH
event-driven feedback


SETTING
INSIGHTS ANYWHERE
anywhere relevant


PRIVACY
BETTER VALUE
In-depth, consumer and
event-driven “one on one‟s”
How?
MOBILE RESEARCH…
… or rather, simply asking consumers for
permission to observe their lives as they happen…

…. and engaging them to share
at the point of experience.
FOLLOW THE
NATURAL PATTERNS OF
CONSUMERS LIVES
DISRUPTION
HOW DO WE GET
   THERE?
THE RIGHT METHODOLOGY



 FLEXIBLE
 to follow the natural patterns
 of consumers‟ lives


 ASYNCHRONOUS
 to allow consumers to capture
 moments as they happen
THE RIGHT TECHNOLOGY


MULTI-METHOD
to allow consumer to chose
how to share

RICH MEDIA
to allow consumers to share
what‟s relevant when relevant
A 360 VIEW OF THE SHOPPER JOURNEY:
                      CASE STUDY

                       Store       Product
                                              Product         Accessory




 SHOPPERS   TRIGGER    SHOP      CHOOSE                 BUY           REFLECT




                       Web     Store    Web    Store          Web
STUDYING THE STUDENTS
OBJECTIVE
Hewlett-Packard wanted a better understanding of the decision-making process

students use when buying a computer and printer for college.

METHODOLOGY
This study utilized Videodiary and pocketcams to explore attitudinal and

behavioral insights. Qualvu also collected usability and UX research, through

screen tracking and recording of associated narrated audio.

STRATEGY
   We asked students to show us how they shopped for that ideal PC or

    printer. Wherever they wanted to go, they could. We asked them to show

    us what they did to find that ideal PC or printer for as long as they wanted

    in a completely exploratory exercise

   We harvested responses in the most natural and forthcoming way possible,

    we gave students a variety of tools (webcam, pocket cam and screen-

    tracking) and told them they could choose they tools they wanted

    depending on their environment.
VISION
HOW DO WE MAKE
 THE DATA MORE
   RELEVANT?
THE FUTURE

 New levels of consumer-driven
  access
    Geolocation
    QR codes
    Breaks boundaries of „the
     project‟


 Rated panels
 Data sharing & mining
FINAL
THOUGHTS
THANK YOU!
Presented at:

                               Market Research in the
                               Mobile World
                                2nd International Conference | July 19 & 20, 2011 Atlanta

Organized by:                        Thank you to sponsors:




LinkedIn Group: Mobile MR
Upcoming Merlien Events: Merlien.org            GreenBook Directory: GreenBook.org
Market Research Blog: GreenBookBlog.org         New Qual Blog & Directory: NewQualitative.org
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Next-generation video research via mobile phones: a virtual focus group in the pockets of millions of consumers

  • 1. A VIRTUAL FOCUS GROUP IN THE POCKETS OF MILLIONS OF CONSUMERS John Williamson CEO & Founder, Qualvu Web: www.qualvu.com Twitter: @johnmwilliamson
  • 2. THREE THINGS YOU WILL LEARN TODAY
  • 4.
  • 5. THE GOOD NEWS? YOU DON’T HAVE TO SETTLE
  • 6. NEW WAYS TO GET CLOSER TO THE TRUTH
  • 9. FIRST, CAME THE INTERNET  took away the social pressures eliminated the logistical complexity  allowed consumers to share openly
  • 10. THEN, MOBILE… … with a bigger promise
  • 11. BUT WE OBSESSED WITH THE TECHNOLOGY AND MISSED THE POINT
  • 12. BECAUSE INNOVATION IS ABOUT CREATING VALUE IT’S ABOUT GETTING CLOSER TO THE TRUTH
  • 13. HOW TO GET CLOSER TO THE TRUTH CONVENIENCE MORE CANDOR relaxed, stress-free conditions IN-THE-MOMENT MOMENTS OF TRUTH event-driven feedback SETTING INSIGHTS ANYWHERE anywhere relevant PRIVACY BETTER VALUE In-depth, consumer and event-driven “one on one‟s”
  • 15. … or rather, simply asking consumers for permission to observe their lives as they happen… …. and engaging them to share at the point of experience.
  • 16. FOLLOW THE NATURAL PATTERNS OF CONSUMERS LIVES
  • 17. DISRUPTION HOW DO WE GET THERE?
  • 18. THE RIGHT METHODOLOGY FLEXIBLE to follow the natural patterns of consumers‟ lives ASYNCHRONOUS to allow consumers to capture moments as they happen
  • 19. THE RIGHT TECHNOLOGY MULTI-METHOD to allow consumer to chose how to share RICH MEDIA to allow consumers to share what‟s relevant when relevant
  • 20. A 360 VIEW OF THE SHOPPER JOURNEY: CASE STUDY Store Product Product Accessory SHOPPERS TRIGGER SHOP CHOOSE BUY REFLECT Web Store Web Store Web
  • 21. STUDYING THE STUDENTS OBJECTIVE Hewlett-Packard wanted a better understanding of the decision-making process students use when buying a computer and printer for college. METHODOLOGY This study utilized Videodiary and pocketcams to explore attitudinal and behavioral insights. Qualvu also collected usability and UX research, through screen tracking and recording of associated narrated audio. STRATEGY  We asked students to show us how they shopped for that ideal PC or printer. Wherever they wanted to go, they could. We asked them to show us what they did to find that ideal PC or printer for as long as they wanted in a completely exploratory exercise  We harvested responses in the most natural and forthcoming way possible, we gave students a variety of tools (webcam, pocket cam and screen- tracking) and told them they could choose they tools they wanted depending on their environment.
  • 22. VISION HOW DO WE MAKE THE DATA MORE RELEVANT?
  • 23. THE FUTURE  New levels of consumer-driven access  Geolocation  QR codes  Breaks boundaries of „the project‟  Rated panels  Data sharing & mining
  • 26.
  • 27. Presented at: Market Research in the Mobile World 2nd International Conference | July 19 & 20, 2011 Atlanta Organized by: Thank you to sponsors: LinkedIn Group: Mobile MR Upcoming Merlien Events: Merlien.org GreenBook Directory: GreenBook.org Market Research Blog: GreenBookBlog.org New Qual Blog & Directory: NewQualitative.org Get Inspired. Stay Informed. Cut Through the Clutter. Sign up for our free email newsletter