The document outlines a quality tracking solution using Jira that includes a dashboard for monitoring key quality metrics in a manufacturing environment. It describes a comprehensive process flow for issue creation, assignment, resolution, and approval involving multiple personnel including quality heads and department heads. Additionally, it highlights real-time access to quality issues and offers insights tailored to employee roles, underscoring Cetas Information Technology's expertise in enterprise application services.

1. Quality Tracking Solution Through JIRA

2. Imagine a Dashboard with all Quality Parameters?
Dashboard gives a snapshot of important metrics, which a Quality Head can use to monitor &
control Quality Processes.

3. Quality Process Flow in a Typical Manufacturing
Environment
Create and Assign an Issue QC Person can either
to the Production reopen the issue or
Quality Head closes the
department head (either approve. If reopened again
Issue.
Internal or From the issue will be assigned
Customer). to the department head.
Approval or Reopen by the
Production Department
Allocate the issue to the
Head. If Reopened the
respective personnel
report is again assigned to
the personnel.
Personnel changes the Personnel Resolves the
status to “work In process and fills the 8D
Progress” form.

4. Create & Assign Issues
All Issues are created by the Quality Personnel.

5. Create & Assign Issues
The Quality Personnel will assign the project to the respective Department Head.

6. Quality Process Flow
Create and Assign an Issue QC Person can either
to the Production reopen the issue or
Quality Head closes the
department head (either approve. If reopened again
Issue.
Internal or From the issue will be assigned
Customer). to the department head.
Approval or Reopen by the
Production Department
Allocate the issue to the
Head. If Reopened the
respective personnel
report is again assigned to
the personnel.
Personnel changes the Personnel Resolves the
status to “work In process and fills the 8D
Progress” form.

7. Allocation of an Issue
The Created Issue will get listed in the Inbox of the Assigned User.

8. Allocation of an Issue
The User can Open and view the Issue Form.

9. Allocation of an Issue
The Department Head assigns the issue to a respective production personnel.

10. Quality Process Flow
Create and Assign an Issue QC Person can either
to the Production reopen the issue or
Quality Head closes the
department head (either approve. If reopened again
Issue.
Internal or From the issue will be assigned
Customer). to the department head.
Approval or Reopen by the
Production Department
Allocate the issue to the
Head. If Reopened the
respective personnel
report is again assigned to
the personnel.
Personnel changes the Personnel Resolves the
status to “work In process and fills the 8D
Progress” form.

11. Opening & Assigning an Issue as In-Progress
The Issue assigned by the department head will get listed in the Inbox of the Assigned personnel.

12. Opening & Assigning an Issue as In-Progress
The Personnel has to change the status as In-Progress before resolving the Issue.

13. Quality Process Flow
Create and Assign an Issue QC Person can either
to the Production reopen the issue or
Quality Head closes the
department head (either approve. If reopened again
Issue.
Internal or From the issue will be assigned
Customer). to the department head.
Approval or Reopen by the
Production Department
Allocate the issue to the
Head. If Reopened the
respective personnel
report is again assigned to
the personnel.
Personnel changes the Personnel Resolves the
status to “work In process and fills the 8D
Progress” form.

14. Resolving an Issue and Filling 8D Form.
The Issue assigned by the department head will get listed in the Inbox of the Assigned personnel.

15. Resolving an Issue and Filling 8D Form.
After resolving the issue the production personnel fills the 8D Corrective Action Report.

16. Resolving an Issue and Filling 8D Form.
The Production Personnel can reopen the resolved issue before Approval from department head.

17. Quality Process Flow
Create and Assign an Issue QC Person can either
to the Production reopen the issue or
Quality Head closes the
department head (either approve. If reopened again
Issue.
Internal or From the issue will be assigned
Customer). to the department head.
Approval or Reopen by the
Production Department
Allocate the issue to the
Head. If Reopened the
respective personnel
report is again assigned to
the personnel.
Personnel changes the Personnel Resolves the
status to “work In process and fills the 8D
Progress” form.

18. Approving an Issue by the Department Head
The Resolved Issue will get listed in the Inbox of the Department Head.

19. Approving an Issue by the Department Head
During the Department Head Approval the Department Head can view and alter the 8D Report.

20. Approving an Issue by the Department Head
During the Department Head Approval the Department Head can view and alter the 8D Report.

21. Quality Process Flow
Create and Assign an Issue QC Person can either
to the Production reopen the issue or
Quality Head closes the
department head (either approve. If reopened again
Issue.
Internal or From the issue will be assigned
Customer). to the department head.
Approval or Reopen by the
Production Department
Allocate the issue to the
Head. If Reopened the
respective personnel
report is again assigned to
the personnel.
Personnel changes the Personnel Resolves the
status to “work In process and fills the 8D
Progress” form.

22. Approving an Issue by the Quality Department
The Approved Issue will get listed in the Inbox of the Quality Department with the status Head
Approval..

23. Approving an Issue by the Quality Department
The Approved Issue has to be again approved by Quality Department.

24. Approving an Issue by the Quality Department
The Approved Issue has to be again approved by Quality Department.

25. Quality Process Flow
Create and Assign an Issue QC Person can either
to the Production reopen the issue or
Quality Head closes the
department head (either approve. If reopened again
Issue.
Internal or From the issue will be assigned
Customer). to the department head.
Approval or Reopen by the
Production Department
Allocate the issue to the
Head. If Reopened the
respective personnel
report is again assigned to
the personnel.
Personnel changes the Personnel Resolves the
status to “work In process and fills the 8D
Progress” form.

26. Closing an Issue
The Issue Approved by Quality Department has to be closed by the Quality Head.

27. Closing an Issue
The Issue Approved by Quality Department has to be closed by the Quality Head.

28. Closing an Issue
The Issue Approved by Quality Department has to be closed by the Quality Head.

29. Better insight into Quality
• Gain real-time access to all Quality Issues (Internal or
Customer initiated) through a Dashboard driven system.
• Helps in tracking, monitoring and controlling all Quality
aspects of the Organization.
• Can be extended to allow Customer access into such system,
if required.
• Give employees quick insight into predefined views of data
tailored to their roles.

30. About CETAS
CETAS is a Team Of Seasoned IT Professionals
with a 100 Plus Years of total experience in
the Enterprise Application Space ..
• We Offer ….
– Enterprise Application Consulting Services
– Product Engineering Services
– Application Development Services
– Application Maintenance & Migration Services

31. Thank You
Cetas Information Technology Pvt. Ltd
Phase 2, Plot No 21,22, 9th Cross Street,
Wood Creek County
St. Thomas Mount, Chennai -600 016
www.Cetastech.com
Enquires : Sales@cetastech.com