The document discusses best practices in quality and excellence in healthcare. It begins with definitions of key terms like quality, performance excellence, and best practice. It then outlines the main topics to be covered: aiming for best practices in hospitals, how to develop best practices, and examples. Specific strategies are provided for developing a comprehensive set of best practices, including leadership commitment and clear communication. The goal is for hospitals to document numerous best practices to demonstrate the highest levels of quality and performance excellence.
Topic presentation on quality assureancedeepakkv1991
This document discusses quality assurance in healthcare and the role of nurses. It defines quality and quality assurance, and outlines some models for quality assurance programs. Key points include:
- Quality assurance aims to systematically review, analyze, and evaluate compliance with standards to ensure quality of care.
- Components of quality healthcare include professionalism, efficient resource use, low patient risk, patient satisfaction, and positive health outcomes.
- Nurses play an important role in quality assurance through participation in quality improvement teams, monitoring care effectiveness, innovation, patient safety initiatives, education, and research.
- Common models for quality assurance programs include the system model, ANA model, JCAHO model, and ISO model. These aim
This document discusses key concepts related to quality assurance in healthcare. It defines terms like quality, quality management, continuous quality improvement, and accreditation. It describes models for quality assurance like the Donabedian model and discusses factors that can affect quality assurance in nursing care. The document also outlines standards, indicators, and tools that can be used for quality control and improvement efforts. Overall, the document provides a comprehensive overview of the principles, approaches, and considerations involved in quality assurance programs for healthcare organizations.
This document discusses quality assurance in nursing care. It introduces concepts of quality and quality assurance, and how they relate to health care. It describes general approaches to quality assurance like credentialing, licensure, accreditation and certification. Specific approaches discussed include peer review, using standards, and audits. Models of quality assurance and the ANA quality assurance model are presented. Factors affecting quality assurance in nursing care are outlined. Frameworks for quality assurance from various authors are summarized. Finally, the stages of developing international standards are described.
This document discusses improving the quality of health care. It provides definitions and concepts of quality from various perspectives including the customer, product, and organization. It discusses frameworks for quality such as total quality management (TQM), six sigma, and lean methodology. TQM involves all stakeholders and continuous improvement. Six sigma aims for 3.4 defects per million. Lean looks to reduce waste and non-value added activities. The document also discusses Donabedian's framework for evaluating quality through structure, process, and outcomes.
This document outlines a quality program from Aesculapius Healthcare Consultants for the AGPMPN. It includes workshops to develop healthcare professionals in quality management and patient safety. Hospitals will go through an individual empowerment program to assess safety culture, implement safety plans, and integrate teamwork principles. Hospitals will be peer reviewed using a Hospital Quality Index to rate leadership, management, safety, and other areas. The program aims to build capacity for transformation across AGPMPN members and influence healthcare in Nigeria by developing new standards for peer monitoring and performance management.
This document discusses quality assurance in nursing care. It defines quality assurance and describes its meaning, concepts, objectives, purposes, principles, approaches, components, models, indicators and resources. Quality assurance aims to ensure delivery of high quality patient care through ongoing evaluation and improvement of healthcare services and their impact. It originated in manufacturing to ensure customer satisfaction and has since been applied to healthcare to guarantee quality and accountability in nursing services.
The mission statement sets the direction and priority for developing and implementing the quality plan. It clearly states the nature of the organization’s commitment to quality and should then be tied to the organizational operations through programs, projects, actions and rewards/recognition.
Topic presentation on quality assureancedeepakkv1991
This document discusses quality assurance in healthcare and the role of nurses. It defines quality and quality assurance, and outlines some models for quality assurance programs. Key points include:
- Quality assurance aims to systematically review, analyze, and evaluate compliance with standards to ensure quality of care.
- Components of quality healthcare include professionalism, efficient resource use, low patient risk, patient satisfaction, and positive health outcomes.
- Nurses play an important role in quality assurance through participation in quality improvement teams, monitoring care effectiveness, innovation, patient safety initiatives, education, and research.
- Common models for quality assurance programs include the system model, ANA model, JCAHO model, and ISO model. These aim
This document discusses key concepts related to quality assurance in healthcare. It defines terms like quality, quality management, continuous quality improvement, and accreditation. It describes models for quality assurance like the Donabedian model and discusses factors that can affect quality assurance in nursing care. The document also outlines standards, indicators, and tools that can be used for quality control and improvement efforts. Overall, the document provides a comprehensive overview of the principles, approaches, and considerations involved in quality assurance programs for healthcare organizations.
This document discusses quality assurance in nursing care. It introduces concepts of quality and quality assurance, and how they relate to health care. It describes general approaches to quality assurance like credentialing, licensure, accreditation and certification. Specific approaches discussed include peer review, using standards, and audits. Models of quality assurance and the ANA quality assurance model are presented. Factors affecting quality assurance in nursing care are outlined. Frameworks for quality assurance from various authors are summarized. Finally, the stages of developing international standards are described.
This document discusses improving the quality of health care. It provides definitions and concepts of quality from various perspectives including the customer, product, and organization. It discusses frameworks for quality such as total quality management (TQM), six sigma, and lean methodology. TQM involves all stakeholders and continuous improvement. Six sigma aims for 3.4 defects per million. Lean looks to reduce waste and non-value added activities. The document also discusses Donabedian's framework for evaluating quality through structure, process, and outcomes.
This document outlines a quality program from Aesculapius Healthcare Consultants for the AGPMPN. It includes workshops to develop healthcare professionals in quality management and patient safety. Hospitals will go through an individual empowerment program to assess safety culture, implement safety plans, and integrate teamwork principles. Hospitals will be peer reviewed using a Hospital Quality Index to rate leadership, management, safety, and other areas. The program aims to build capacity for transformation across AGPMPN members and influence healthcare in Nigeria by developing new standards for peer monitoring and performance management.
This document discusses quality assurance in nursing care. It defines quality assurance and describes its meaning, concepts, objectives, purposes, principles, approaches, components, models, indicators and resources. Quality assurance aims to ensure delivery of high quality patient care through ongoing evaluation and improvement of healthcare services and their impact. It originated in manufacturing to ensure customer satisfaction and has since been applied to healthcare to guarantee quality and accountability in nursing services.
The mission statement sets the direction and priority for developing and implementing the quality plan. It clearly states the nature of the organization’s commitment to quality and should then be tied to the organizational operations through programs, projects, actions and rewards/recognition.
The document discusses various aspects of quality in healthcare including definitions, common medical errors, factors that contribute to errors, and frameworks for ensuring and improving quality such as ISO standards, accreditation, and the Joint Commission International's patient-centered standards. Key areas addressed in the Joint Commission standards are access to care, patient rights, patient assessment, care delivery, education, and organizational management factors that support quality healthcare.
This guide provides an overview of organizational approaches to quality improvement for board members of healthcare organizations. It explains common quality improvement methods and their effectiveness in healthcare settings. The board plays a key role in ensuring the organization focuses on and applies quality improvement approaches to enhance safety, effectiveness, patient-centeredness and other aspects of quality. Understanding quality improvement approaches helps board members oversee these efforts and ask informed questions of quality improvement leaders.
The document discusses various approaches to quality improvement in healthcare, including Six Sigma, Total Quality Management (TQM), and the FADE model. Six Sigma uses statistical methods and aims for near-zero defect rates. TQM takes a customer-focused approach to continuous process improvement through methods like scientific problem-solving and participation at all levels. The FADE model outlines five steps for quality improvement projects: focus, analyze, develop, execute, and evaluate. Microsystems thinking views individual care units as the building blocks for organizational outcomes.
The document discusses quality assurance in healthcare, including defining quality, measuring it through indicators, improving quality through approaches like total quality management and continual improvement, and ensuring quality through principles like transparency, evidence-based practice, and accountability. It also addresses important dimensions of quality like safety, effectiveness, efficiency, accessibility, and patient-centeredness.
Improving the Health Outcomes of Both Patients AND PopulationsCHC Connecticut
NCA Clinical Workforce Development, Team-Based Care 2019 Webinar Series
Webinar broadcast on: May 23, 2019 | 2 p.m. EST
In this webinar experts will share their journey in planning, preparing and launching a population health initiative. With the goals of impacting population health outcomes while ensuring cost effectiveness, our experts designed interventions to eliminate gaps in care, particularly among special populations.
An introductory overview of the basic concepts of Healthcare Quality, a starter for beginners.
Prepared in 2014 for the new staff of the Quality Management Department in King Saud University Medical City in Riyadh as a part of their capacity building plan.
Acknowledgments:
*Dr. Magdy Gamal Yousef, MBBCh, MS, CPHQ - for his contribution in the scientific content
**Ms. Maram Baksh, MS, CPHQ - for the design of the full HCQ capacity building plan in KSUMC
This document discusses quality assurance in healthcare. It defines quality and identifies factors that influence quality like cost and volume. It examines quality from different perspectives like users, providers and purchasers of healthcare. Two philosophies of quality - Maxwell's dimensions and Donabedian's structure-process-outcome model - are also discussed. The document then covers topics like total quality management, benchmarking, standards, auditing steps and different methods to measure quality in areas like nursing care and educational provision.
Quality and Excellence in Healthcare: Best Practices - Cebu - 14jun27Reynaldo Joson
Quality and Excellence in Healthcare: Best Practices - Lecture in Visayas Regional Seminar of Private Hospitals Association of the Philippines, Inc, - Radisson Blu Hotel, Cebu, June 27, 2014
This document discusses quality assurance and patient safety in healthcare delivery. It emphasizes that quality assurance through strategies like accreditation, certification and licensure is important to ensure safety for patients and is a core component of delivering high quality healthcare. Ensuring patient safety requires assessing factors like medical errors, developing a culture of safety and continuous quality improvement. Adopting patient safety programs and strategies like TeamSTEPPS can help healthcare systems focus on preventing errors and learning from any that occur to provide safer care.
Quality assurance is a way of preventing mistakes and defects in manufactured products and avoiding problems when delivering products or services to customers; which ISO 9000 defines as "part of quality management focused on providing confidence that quality requirements will be fulfilled".
This document provides an overview of fundamental principles in quality assurance (QA) projects in the Ministry of Health. It defines key QA terms like quality assurance, quality control, and quality improvement. It discusses the QA cycle which involves problem identification, prioritization, analysis, verification, study identification, implementation of remedial actions, and monitoring. It also outlines steps in a QA study such as formulating objectives, identifying indicators, variables, criteria, and standards. Data collection techniques and types of analysis are briefly described. The document emphasizes applying a systematic approach and using data to drive continuous quality improvement in healthcare organizations.
Quality assurance aims to monitor client care activities to determine the level of excellence. There are general approaches like accreditation, certification, and licensure. Specific approaches include peer review, utilization review, and evaluation studies. Models for quality assurance are Donabedian's structure-process-outcome model, the tracer model, and sentinel model. Quality assurance is essential for optimal healthcare by ensuring care activities meet standards.
Clinical audit is a quality improvement process that systematically reviews and compares current clinical practice to standards of best practice in order to improve patient care and outcomes. It involves measuring actual practice against agreed standards, identifying any gaps, and implementing changes to close those gaps. The clinical audit cycle includes identifying a topic, setting standards, collecting data on current practice, comparing this to standards, implementing changes, and re-auditing to ensure improvements are sustained. Clinical audit aims to improve services for patients, support lifelong learning for healthcare professionals, and help meet national quality standards.
This document discusses quality assurance in healthcare. It defines quality assurance as activities that contribute to defining, designing, assessing, monitoring, and improving quality of care. Quality assurance aims to meet customer expectations and improve credibility. Approaches to quality assurance include licensure to ensure minimum qualifications, accreditation for continuous improvement strategies, and certification to recognize excellence. Models used to evaluate quality include Donabedian's structure-process-outcome model, the tracer model focusing on process and outcomes, and the sentinel method measuring incidents related to quality.
This document discusses quality control in healthcare. It defines quality healthcare and how it is measured using indicators of structure, process, and outcomes. Evidence shows the need to improve quality through reducing errors and inappropriate care. Quality can be achieved by either building or inspecting it, using quality assurance or quality improvement approaches. Factors influencing quality include provider skills, system structure, resources, and education. Tools to improve quality include education, guidelines, and peer review. A comprehensive strategy is needed using incentives, data monitoring, patient empowerment, standards, and information systems to support continuous quality development.
Role of hospital management related to patient safety in hospitals and the active roles played by them to improve patient safety. Details of actionable on part of hospital management pertaining to safety in hospitals.
The document discusses quality and quality assurance in healthcare. It defines quality as the degree to which health services increase desired health outcomes consistent with current knowledge. Quality assurance aims to promote the best possible patient care through ongoing evaluation. It ensures delivery of quality care and demonstrates efforts to provide the best results. Various methods are used to evaluate quality, including assessing structures, processes, and outcomes of care. Quality assurance is important to improve care, assess competence, and identify issues to correct.
The document discusses quality assurance in healthcare. It defines quality assurance and provides definitions from various sources. It describes models of quality assurance including the Donabedian model of structure, process and outcomes. The document outlines the goals and importance of quality assurance in healthcare delivery as well as challenges in implementing quality assurance programs. It discusses general and specific approaches to quality assurance and monitoring quality of care.
Quality assurance in nursing managementAnshu Yadav
This document provides an overview of quality assurance in nursing. It begins with defining quality assurance and its models, including the American Nurses' Association model, Donabedian model, and PDCA model. It then discusses quality improvement, including its concept, steps, and Juran's three-part approach. The document also introduces standards, their development and techniques used in their preparation. Finally, it defines nursing audit, discusses its objectives, types and process.
Quality and Excellence in Healthcare: Best PracticesReynaldo Joson
The document discusses best practices in quality and excellence in healthcare. It begins with operational definitions of key terms like "quality" and "performance excellence". It then outlines how to aim for best practices, including developing a comprehensive set of at least 25 best practices across various areas like leadership, operations etc. The processes of developing a best practice over 3 years is also described. Finally, examples of potential best practices for hospitals are mentioned, including strategic planning conferences conducted every 3 years and the use of a balanced scorecard at MDH and CMZ hospitals. The presentation aims to provide guidance on setting high standards of excellence in healthcare organizations.
The clinicalaudit.ie website is dedicated to improving patient care standards by providing information for anyone interested in clinical audit. Please download a copy of this PDF for offline viewing.
The document discusses various aspects of quality in healthcare including definitions, common medical errors, factors that contribute to errors, and frameworks for ensuring and improving quality such as ISO standards, accreditation, and the Joint Commission International's patient-centered standards. Key areas addressed in the Joint Commission standards are access to care, patient rights, patient assessment, care delivery, education, and organizational management factors that support quality healthcare.
This guide provides an overview of organizational approaches to quality improvement for board members of healthcare organizations. It explains common quality improvement methods and their effectiveness in healthcare settings. The board plays a key role in ensuring the organization focuses on and applies quality improvement approaches to enhance safety, effectiveness, patient-centeredness and other aspects of quality. Understanding quality improvement approaches helps board members oversee these efforts and ask informed questions of quality improvement leaders.
The document discusses various approaches to quality improvement in healthcare, including Six Sigma, Total Quality Management (TQM), and the FADE model. Six Sigma uses statistical methods and aims for near-zero defect rates. TQM takes a customer-focused approach to continuous process improvement through methods like scientific problem-solving and participation at all levels. The FADE model outlines five steps for quality improvement projects: focus, analyze, develop, execute, and evaluate. Microsystems thinking views individual care units as the building blocks for organizational outcomes.
The document discusses quality assurance in healthcare, including defining quality, measuring it through indicators, improving quality through approaches like total quality management and continual improvement, and ensuring quality through principles like transparency, evidence-based practice, and accountability. It also addresses important dimensions of quality like safety, effectiveness, efficiency, accessibility, and patient-centeredness.
Improving the Health Outcomes of Both Patients AND PopulationsCHC Connecticut
NCA Clinical Workforce Development, Team-Based Care 2019 Webinar Series
Webinar broadcast on: May 23, 2019 | 2 p.m. EST
In this webinar experts will share their journey in planning, preparing and launching a population health initiative. With the goals of impacting population health outcomes while ensuring cost effectiveness, our experts designed interventions to eliminate gaps in care, particularly among special populations.
An introductory overview of the basic concepts of Healthcare Quality, a starter for beginners.
Prepared in 2014 for the new staff of the Quality Management Department in King Saud University Medical City in Riyadh as a part of their capacity building plan.
Acknowledgments:
*Dr. Magdy Gamal Yousef, MBBCh, MS, CPHQ - for his contribution in the scientific content
**Ms. Maram Baksh, MS, CPHQ - for the design of the full HCQ capacity building plan in KSUMC
This document discusses quality assurance in healthcare. It defines quality and identifies factors that influence quality like cost and volume. It examines quality from different perspectives like users, providers and purchasers of healthcare. Two philosophies of quality - Maxwell's dimensions and Donabedian's structure-process-outcome model - are also discussed. The document then covers topics like total quality management, benchmarking, standards, auditing steps and different methods to measure quality in areas like nursing care and educational provision.
Quality and Excellence in Healthcare: Best Practices - Cebu - 14jun27Reynaldo Joson
Quality and Excellence in Healthcare: Best Practices - Lecture in Visayas Regional Seminar of Private Hospitals Association of the Philippines, Inc, - Radisson Blu Hotel, Cebu, June 27, 2014
This document discusses quality assurance and patient safety in healthcare delivery. It emphasizes that quality assurance through strategies like accreditation, certification and licensure is important to ensure safety for patients and is a core component of delivering high quality healthcare. Ensuring patient safety requires assessing factors like medical errors, developing a culture of safety and continuous quality improvement. Adopting patient safety programs and strategies like TeamSTEPPS can help healthcare systems focus on preventing errors and learning from any that occur to provide safer care.
Quality assurance is a way of preventing mistakes and defects in manufactured products and avoiding problems when delivering products or services to customers; which ISO 9000 defines as "part of quality management focused on providing confidence that quality requirements will be fulfilled".
This document provides an overview of fundamental principles in quality assurance (QA) projects in the Ministry of Health. It defines key QA terms like quality assurance, quality control, and quality improvement. It discusses the QA cycle which involves problem identification, prioritization, analysis, verification, study identification, implementation of remedial actions, and monitoring. It also outlines steps in a QA study such as formulating objectives, identifying indicators, variables, criteria, and standards. Data collection techniques and types of analysis are briefly described. The document emphasizes applying a systematic approach and using data to drive continuous quality improvement in healthcare organizations.
Quality assurance aims to monitor client care activities to determine the level of excellence. There are general approaches like accreditation, certification, and licensure. Specific approaches include peer review, utilization review, and evaluation studies. Models for quality assurance are Donabedian's structure-process-outcome model, the tracer model, and sentinel model. Quality assurance is essential for optimal healthcare by ensuring care activities meet standards.
Clinical audit is a quality improvement process that systematically reviews and compares current clinical practice to standards of best practice in order to improve patient care and outcomes. It involves measuring actual practice against agreed standards, identifying any gaps, and implementing changes to close those gaps. The clinical audit cycle includes identifying a topic, setting standards, collecting data on current practice, comparing this to standards, implementing changes, and re-auditing to ensure improvements are sustained. Clinical audit aims to improve services for patients, support lifelong learning for healthcare professionals, and help meet national quality standards.
This document discusses quality assurance in healthcare. It defines quality assurance as activities that contribute to defining, designing, assessing, monitoring, and improving quality of care. Quality assurance aims to meet customer expectations and improve credibility. Approaches to quality assurance include licensure to ensure minimum qualifications, accreditation for continuous improvement strategies, and certification to recognize excellence. Models used to evaluate quality include Donabedian's structure-process-outcome model, the tracer model focusing on process and outcomes, and the sentinel method measuring incidents related to quality.
This document discusses quality control in healthcare. It defines quality healthcare and how it is measured using indicators of structure, process, and outcomes. Evidence shows the need to improve quality through reducing errors and inappropriate care. Quality can be achieved by either building or inspecting it, using quality assurance or quality improvement approaches. Factors influencing quality include provider skills, system structure, resources, and education. Tools to improve quality include education, guidelines, and peer review. A comprehensive strategy is needed using incentives, data monitoring, patient empowerment, standards, and information systems to support continuous quality development.
Role of hospital management related to patient safety in hospitals and the active roles played by them to improve patient safety. Details of actionable on part of hospital management pertaining to safety in hospitals.
The document discusses quality and quality assurance in healthcare. It defines quality as the degree to which health services increase desired health outcomes consistent with current knowledge. Quality assurance aims to promote the best possible patient care through ongoing evaluation. It ensures delivery of quality care and demonstrates efforts to provide the best results. Various methods are used to evaluate quality, including assessing structures, processes, and outcomes of care. Quality assurance is important to improve care, assess competence, and identify issues to correct.
The document discusses quality assurance in healthcare. It defines quality assurance and provides definitions from various sources. It describes models of quality assurance including the Donabedian model of structure, process and outcomes. The document outlines the goals and importance of quality assurance in healthcare delivery as well as challenges in implementing quality assurance programs. It discusses general and specific approaches to quality assurance and monitoring quality of care.
Quality assurance in nursing managementAnshu Yadav
This document provides an overview of quality assurance in nursing. It begins with defining quality assurance and its models, including the American Nurses' Association model, Donabedian model, and PDCA model. It then discusses quality improvement, including its concept, steps, and Juran's three-part approach. The document also introduces standards, their development and techniques used in their preparation. Finally, it defines nursing audit, discusses its objectives, types and process.
Quality and Excellence in Healthcare: Best PracticesReynaldo Joson
The document discusses best practices in quality and excellence in healthcare. It begins with operational definitions of key terms like "quality" and "performance excellence". It then outlines how to aim for best practices, including developing a comprehensive set of at least 25 best practices across various areas like leadership, operations etc. The processes of developing a best practice over 3 years is also described. Finally, examples of potential best practices for hospitals are mentioned, including strategic planning conferences conducted every 3 years and the use of a balanced scorecard at MDH and CMZ hospitals. The presentation aims to provide guidance on setting high standards of excellence in healthcare organizations.
The clinicalaudit.ie website is dedicated to improving patient care standards by providing information for anyone interested in clinical audit. Please download a copy of this PDF for offline viewing.
Ensuring Quality Beyond Accreditation - What Hospitals Need to Do to Stay One...Reynaldo Joson
A hospital that has recently received accreditation or certification should take additional steps to ensure quality beyond just maintaining accreditation. The hospital should establish a program to develop an organizational culture of quality and performance excellence through best practices. This involves documenting methods or techniques that have consistently shown superior performance results and can be used as benchmarks. Establishing numerous best practices across key areas like leadership, patient safety, and strategic planning will help the hospital elevate its quality and ensure excellence even after accreditation is achieved.
This document outlines strategies for promoting quality in healthcare and education. It discusses:
- The similarities between quality improvement plans in healthcare and education, which focus on structure, process, outputs, leadership, and data-driven improvement.
- The Plan-Do-Study-Act (PDSA) cycle as a core model for testing changes through planning, implementation, observation, and action.
- Key elements of the SafeCare approach used in Kenya, including multilevel standards, assessment of key areas, and factors to sustain quality like leadership, policies, audits and recognition.
- The roles of quality improvement teams in coordinating and monitoring quality plans, reporting on metrics and outcomes, and creating a supportive
Quality assurance and accredition, nursing standardsMahmoud Shaqria
The document discusses several key concepts related to quality assurance in nursing, including definitions of quality assurance, accreditation, nursing standards, nursing audit, and total quality management. It outlines the objectives, components, principles, and processes involved in quality assurance programs. Factors affecting quality assurance are also examined. Accreditation is defined and its purpose and preparation strategies are outlined. The definition, purpose, types, and use of nursing standards and nursing audits are provided. Total quality management is defined and its components, principles, and emphasis on continuous improvement are described.
The document discusses nursing standards and their importance. Standards provide guidelines for nursing practice and help ensure quality of care. They outline what the nursing profession expects, promote best practices, and provide accountability. Standards aid in developing competencies, understanding roles, and guiding decision making. They also provide a framework for research, communication, and legal implications of practice. Standards should be realistic, attainable, clearly defined, and periodically reviewed.
This document provides an overview of medical audits and quality management. It defines key terms like quality, quality control, quality assurance, benchmarking, and key performance indicators. It describes the audit cycle as a series of steps: choosing a topic and standard, collecting data, analyzing data, interpreting results and comparing to the standard, modifying practice, and repeating the process. The benefits of audits are described as improving patient care, education, effectiveness, and standards. Problem areas can include time, knowledge, skills, resources, and organizational issues. Common areas for medical audits are described as clinical practice, finance, prescribing, referrals, and practice management.
This document provides an overview of medical audits and quality management. It defines key terms like quality, quality control, quality assurance, benchmarking, and key performance indicators. It describes the audit cycle as a series of steps: choosing a topic and standard, collecting data, analyzing data, interpreting results and comparing to the standard, modifying practice, and repeating the process. The benefits of audits are described as improving patient care, education, effectiveness, and standards. Problem areas can include time, knowledge, skills, resources, and organizational issues. Common areas for medical audits are described as clinical practice, finance, prescribing, referrals, and practice management.
The document discusses hospital accreditation and outlines the recommended processes for a hospital to undergo accreditation. It defines hospital accreditation as a voluntary process where a hospital applies for recognition or certification of compliance to certain standards set by a third party. The recommended steps include having top management decide to pursue accreditation to promote quality and viability. They should establish a steering committee representing key departments to oversee the project and formulate a master plan.
This document discusses quality management in healthcare services. It defines quality and describes the key components of quality management: quality planning, quality assurance, quality control, and quality improvement. Various quality management frameworks and tools are also outlined, including Deming's 14 principles of quality management, Donabedian's structure-process-outcome model, the PDCA cycle, credentialing, licensure, accreditation, and certification. Specific quality assurance and improvement tools like process flowcharts, workflow diagrams, root cause analysis, and Pareto charts are also defined. The document stresses that quality management is an ongoing process of continuous improvement.
Criteria for Performance Excellence to Improve Pharmacy ServicesCompleteRx
- Enhance understanding of the Performance Excellence program and the impact on Healthcare organizations
- Be able to locate Process level and Results level items and how to begin
- Identify areas in the hospital pharmacy that can be impacted by the program
Assignment ObjectivesSummarize the purpose of a performance impro.pdfrohit219406
Assignment Objectives:
Summarize the purpose of a performance improvement plan.
Summarize and organize the steps needed in the creation of a performance improvement plan.
Purpose: It is important to understand the performance improvement plan and how it works. You
will all work in a setting, whether it be a hospital or a physician’s office managed by a hospital,
where you will get audited and have certain standards to meet. It is important to be prepared and
understand this information now.
Assignment Description: When dealing with a performance improvement plan, there are many
things to consider. I would like for you to write a report detailing how a performance
improvement plan is written. Start with what the criteria is and how it is determined. Move on to
the action plans and then end with the formal report.
Parameters: This paper needs to be at least 1,000 words in length. You need to have at least 3
sources. This paper needs to be in APA format.
The paper will be graded by the following rubric:
Essay contains correct subject matter and covers the objectives, 50
Proper format – introduction, body, and conclusion, 15
Length – 1,000 words at least, 5
APA Style and format, 5
Used proper number of resources, 15
Grammar, spelling, and punctuation, 10
Solution
Performance Improvement Plan :
Following structure will be followed for developing performance Improvement Plan .
Mission Statement:
To offer the best in patient care and to endorse community health.
Vision:
To be a leading hospital provider in the located area.
Service superiority:
Expecting and exceeding expectations of all we dish up: our patients and their folks, providers,
staff, students, volunteers and other partners.
Dynamic work surroundings
Fostering an setting where all are valued and respected, and fervor and opportunities for expert
growth are encouraged.
Building on centers of medical and organizational superiority Doing the right thing by centering
on evidence based patient- and family -centered mind, a commitment to security, the importance
of knowledge and our mission, vision and values.
Innovation and teamwork Building/fostering corporation to enhance care, meet society need and
foresee the demands of a active healthcare environment.
Financial and resource stewardship :
Keeping clinic strong through the accountable use of financial and human resource.
PURPOSE
The principle of the Hospital performance Improvement Plan is to provide a structure for a
collaboratively planned, systematic and company -wide approach to improving organizational
routine. It is designed to provide an included and comprehensive program that will scrutinize,
assess and improve the superiority of patient care delivered at this flair.
Promise to performance :
The core of the hospital performance Improvement Program is that it tackle quality in all areas
and at all levels all through the organization.
For Hospital to succeed in the swiftly changing and increasingly spirited healthcare atmosphere
in t.
CONCEPT OF QUALITY MANAGEMENT IN HEALTHCARE ORGANISATIONS.pptxMuhammadAboulMagd
This document provides an overview of quality management concepts in healthcare organizations. It defines quality according to the IOM and Donabedian, discussing that quality aims to increase desired health outcomes and consistency with current knowledge. Total quality management is introduced as a holistic, organization-wide approach to quality improvement and customer satisfaction. Continuous quality improvement is discussed as an ongoing commitment to iterative improvement cycles. Key dimensions of quality care are outlined as appropriate, available, competent, continuous, effective, timely, respectful, safe, and equitable. The document emphasizes that quality improvement benefits organizations through increased productivity, lower costs, higher customer satisfaction, and greater profits.
Quality assurance in community health nursing aims to ensure high quality care at primary care settings like PHCs and CHCs. It involves setting standards, monitoring processes and outcomes, and implementing improvements. Nursing audit is used to evaluate care quality by comparing actual practice to written standards, examining findings, and taking corrective actions. Standards help provide guidelines for performance, evaluate care quality, and improve documentation. Adherence to standards like the Indian Public Health Standards helps strengthen primary care services.
This document discusses standards in nursing. It begins by defining what standards are and their importance in nursing. Standards help to ensure quality of care and accountability. The document outlines the purposes of standards in nursing, which include communication, research, legal implications, quality assurance, and professional accountability. It also discusses the essential elements, sources, characteristics, classification, and development of standards. The document concludes by providing an overview of standards of nursing education programs.
This document discusses quality assurance in healthcare. It defines quality from different perspectives including the provider, manager, and client. It outlines 10 key steps in the quality assurance process: 1) Planning, 2) Developing guidelines and standards, 3) Communicating standards, 4) Monitoring quality, 5) Identifying problems, 6) Defining problems, 7) Choosing a team, 8) Analyzing problems, 9) Developing solutions, and 10) Implementing and evaluating improvements. It also discusses indicators for monitoring quality assurance like infection prevention, referral systems, and client satisfaction. Overall, the document provides an overview of the concepts, approaches, and factors involved in ensuring quality in healthcare.
The document discusses quality management systems for pharmaceutical products. It outlines key principles of quality management including a focus on customers, leadership, engagement of employees, a process approach, continual improvement, evidence-based decision making, and relationship management. It then describes the components of a pharmaceutical quality management system including pharmaceutical development, technology transfer, commercial manufacturing, and product discontinuation. Quality assurance and quality control are distinguished, with quality assurance representing the overall policy and quality control focused on testing.
The Board's role in leading for quality and safety - a regional approach and programme - Lesley Massey, Director of the Advancing Quality Alliance (AQuA)
Presentation from the Patient Safety Collaborative launch event held in London on 14 October 2014
More information at http://www.nhsiq.nhs.uk/improvement-programmes/patient-safety/patient-safety-collaboratives.aspx
Quality assurance aims to close the gap between actual health care performance and desirable outcomes through systematic activities like setting standards, monitoring compliance, and improving quality. It benefits clients through better health outcomes and satisfaction, providers through a more satisfying work environment, and institutions through higher patient satisfaction and reputation. Ensuring quality requires perspectives from communities, providers, and managers to meet stakeholder needs.
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ROJoson PEP Talk: Developing a Breast Self-Exam Habit through a Motivating AwardReynaldo Joson
This document outlines a Zoom presentation on developing a breast self-exam habit through motivating awards. It provides logistical details for the event, including the date, time, and instructions for participants. The presentation aims to teach laypeople how to perform breast self-exams and develop the habit through an awards program. It will cover what breast self-exams are, their importance, and how to properly conduct one. The speaker will advocate for their breast self-exam awards initiative to motivate more women to regularly perform self-exams.
ROJoson PEP Talk: CAN ONE SKIP RADIOACTIVE IODINE THERAPY IN THYROID CANCER T...Reynaldo Joson
The document discusses radioactive iodine therapy (RAIT) for thyroid cancer treatment. RAIT involves using radioactive iodine-131, which is taken orally and concentrates in thyroid tissue to destroy cancer cells. It is effective for papillary and follicular thyroid cancers. RAIT is used for remnant ablation after surgery, adjuvant therapy to prevent recurrence, and treatment of known disease. While commonly recommended in the past, the use of RAIT has evolved to focus on patients at higher risk, as not all thyroid cancers require aggressive treatment like RAIT. The document questions whether RAIT can be skipped in some patients.
ROJoson PEP Talk: Can one skip RADIOACTIVE IODINE THERAPY in Thyroid Cancer T...Reynaldo Joson
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ROJoson PEP Talk: DOES EVERYONE HAVE CANCER CELLS IN THEIR BODY?Reynaldo Joson
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ROJoson PEP Talk: Can one skip CHEMOTHERAPY in BREAST CANCER TREATMENT?Reynaldo Joson
Chemotherapy is a systemic cancer treatment that uses powerful drugs to destroy fast-growing cancer cells. It works by keeping cancer cells from growing and dividing. Chemotherapy can be given alone or with other treatments depending on the cancer type and stage. Factors like a person's age, health, and the cancer details help determine the chemotherapy plan and drugs. Chemotherapy aims to cure cancer, shrink tumors before other treatments, destroy remaining cancer cells after treatment, or slow cancer progression and relieve symptoms.
ROJoson PEP Talk: Do all patients need painkillers after an operation?Reynaldo Joson
This document provides information from a Patient Empowerment Program (PEP) Talk on the use of painkillers after an operation. The PEP Talk aims to give laypeople an essential understanding of painkiller use after surgery in managing their health. It discusses that not all patients need painkillers after an operation, as some procedures do not involve cutting or cause pain. It also outlines factors that govern physician prescription and patient intake of postoperative painkillers.
Co-Chairs, Val J. Lowe, MD, and Cyrus A. Raji, MD, PhD, prepared useful Practice Aids pertaining to Alzheimer’s disease for this CME/AAPA activity titled “Alzheimer’s Disease Case Conference: Gearing Up for the Expanding Role of Neuroradiology in Diagnosis and Treatment.” For the full presentation, downloadable Practice Aids, and complete CME/AAPA information, and to apply for credit, please visit us at https://bit.ly/3PvVY25. CME/AAPA credit will be available until June 28, 2025.
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Breast cancer: Post menopausal endocrine therapyDr. Sumit KUMAR
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The diagnosis of HR+ breast cancer begins with clinical evaluation, imaging, and biopsy. Imaging modalities such as mammography, ultrasound, and MRI help in assessing the extent of the disease. Histopathological examination and immunohistochemical staining of the biopsy sample confirm the diagnosis and hormone receptor status by identifying the presence of estrogen receptors (ER) and progesterone receptors (PR) on the tumor cells.
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Endocrine therapy is the cornerstone of treatment for HR+ breast cancer in postmenopausal women. The primary goal is to reduce the levels of estrogen or block its effects on cancer cells. Commonly used agents include:
Selective Estrogen Receptor Modulators (SERMs): Tamoxifen is a SERM that binds to estrogen receptors, blocking estrogen from stimulating breast cancer cells. It is effective but may have side effects such as increased risk of endometrial cancer and thromboembolic events.
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Combination Therapies
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Endocrine Therapy with CDK4/6 Inhibitors: Palbociclib, ribociclib, and abemaciclib are CDK4/6 inhibitors that, when combined with endocrine therapy, significantly improve progression-free survival in advanced HR+ breast cancer.
Endocrine Therapy with mTOR Inhibitors: Everolimus, an mTOR inhibitor, can be added to endocrine therapy for patients who have developed resistance to aromatase inhibitors.
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Chemotherapy is generally reserved for patients with high-risk features, such as large tumor size, high-grade histology, or extensive lymph node involvement. Regimens often include anthracyclines and taxanes.
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Widespread adoption of cell therapies will not only require strong efficacy and safety data, but also adapted pricing and access strategies. At oncology-based price points, CAR-Ts are unlikely to achieve broad market access in autoimmune disorders, with eligible patient populations that are potentially orders of magnitude greater than the number of currently addressable cancer patients. Developers have made strides towards reducing cell therapy COGS while improving manufacturing efficiency, but payors will inevitably restrict access until more sustainable pricing is achieved.
Despite these headwinds, industry leaders and investors remain confident that cell therapies are poised to address significant unmet need in patients suffering from autoimmune disorders. However, the extent of this impact on the treatment landscape remains to be seen, as the industry rapidly approaches an inflection point.
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Learning objectives:
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2. Describe the nervous control of inspiration and respiratory rhythm
3. Describe the functions of the dorsal and respiratory groups of neurons
4. Describe the influences of the Pneumotaxic and Apneustic centers
5. Explain the role of Hering-Breur inflation reflex in regulation of inspiration
6. Explain the role of central chemoreceptors in regulation of respiration
7. Explain the role of peripheral chemoreceptors in regulation of respiration
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Quality Excellence in Healthcare_PHAPI_Baguio_14sept19
1. Quality and Excellence in Healthcare:
Best Practices
REYNALDO O. JOSON, MD, MHA, MHPEd, MSc Surg
LUZON REGIONAL MANAGEMENT SEMINAR
Private Hospitals Association of the Philippines
September 19, 2014
Baguio Country Club
2. Quality and Excellence in Healthcare: Best Practices
Greetings and Salutations
From
REYNALDO O. JOSON, MD, MHA, MHPEd, MSc Surg
0918-804-03-04
rjoson2001@yahoo.com
3. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
Main Contents
• Aiming for best practices in quality and
performance excellence in hospitals
• How to aim for best practices in quality and
performance excellence in hospitals
• Examples of best practices in quality and
performance excellence in hospitals
4. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
Main Contents
Delimitations
Specifications
Operational definitions
• Aiming for best practices in quality and
performance excellence in hospitals
• How to aim for best practices in quality and
performance excellence in hospitals
• Examples of best practices in quality and
performance excellence in hospitals
5. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
“Quality” - “degree to which a set of inherent
characteristics fulfils requirements.” [ISO]
• Degree: refers to a level to which a product
or service satisfies.
~depending upon level of satisfaction,
excellent
good
poor
6. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
“Quality” - “degree to which a set of inherent
characteristics fulfils requirements.” [ISO]
• Inherent characteristics: those features that
are a part of the product or service and are
responsible to achieve satisfaction.
7. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
“Quality” - “degree to which a set of inherent
characteristics fulfils requirements.” [ISO]
• Requirements: refer to needs of customer,
organization and other interested parties
(e.g. regulatory bodies, suppliers,
employees, community & environment).
– expectations may be stated, generally
implied or obligatory.
8. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
“Performance Excellence” - an integrated approach
to organizational performance management that
results in
(1)delivery of ever-improving value to customers
and stakeholders, contributing to organizational
sustainability;
(2)improvement of overall organizational
effectiveness and capabilities; and
(3)organizational and personal learning.
[Baldrige / PQA Criteria for Performance Excellence]
9. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
“Best Practice” –
a formally documented method or technique
that has been institutionalized in the hospital and
that has consistently shown performance
excellence results at least if not yet proven
superior to those achieved with other means and
which can be or is being used as a benchmark by
other hospitals.
[ROJoson]
10. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
• Aiming for best practices in quality and
performance excellence in hospitals
11. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
“Setting the Bar of Excellence in Healthcare or
Hospitals,”
theoretically means putting standards of
excellence in hospitals at a certain level in
the continuum of excellence
or
defining the standards or criteria of
excellence.
12. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
Setting the bar may either be raising or
lowering, it but usually raising, when one is
talking of bar of excellence.
13. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
• Various levels of excellence
• Rating scale or categorization varies from
one evaluating organization to another.
14. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
• Categorization:
–low, medium, high, and highest levels of
excellence.
15. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
• Categorization:
–gold, platinum, and diamond levels with
diamond being the highest level being
used by Accreditation Canada
International.
16. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
• Categorization:
–Center of Safety, Center of Quality, and
Center of Excellence previously used by
PhilHealth.
17. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
• Categorization by the Philippine Quality Awards:
– Level 1, Recognition for Commitment to Quality
Management (just beginning quality journey; planted
seeds of quality and productivity);
– Level 2, Recognition for Proficiency in Quality
Management (achieved significant progress in building
sound process);
– Level 3, Recognition for Mastery in Quality
Management (demonstrated superior results; role
model in the Philippines);
– Level 4, Philippine Quality Award for Performance
Excellence (highest level of excellence; national and
global role model).
18. Aiming for best practices in quality and performance
excellence in hospitals
All hospitals should continually aim for the
highest level of quality and performance
excellence.
19. Aiming for best practices in quality and performance
excellence in hospitals
If a hospital has a documented “Journey
towards Excellence” program with at least
some positive evaluation results, then that
hospital can say or boost that it has one
“Best Practice” and this “Best Practice” is
considered to be the Parent, either Mother
or Father, Best Practice.
20. Aiming for best practices in quality and performance excellence in
hospitals
Programmed Journey of Excellence
Parent Best Practice
21. Aiming for best practices in quality and performance excellence in
hospitals
Programmed Journey of Excellence
Parent Best Practice
22. Aiming for best practices in quality and performance excellence in
hospitals
MDH and CMZ have set the bar of quality and
performance excellence
and
they are still continually aiming for the highest level.
23. Aiming for best practices in quality and performance excellence in
hospitals
Aiming for highest level of quality and performance
excellence does not just mean getting more
certificates from external reputable standard-bodies
but more importantly, strategy should be
to have more documented specific best practices
aside from the Parent Best Practice.
24. Aiming for best practices in quality and performance excellence in
hospitals
Presence of a documented comprehensive set
of “Best Practices” (as I have defined it)
- ultimate single criterion to say that
- a hospital has achieved the highest bar or
level of quality and performance
excellence!!!
25. Aiming for best practices in quality and performance excellence in
hospitals
Presence should be validated and affirmed by
a Level 4 PQA and a reputable external
hospital standard accrediting body that puts
emphasis on documented best practices and
benchmarking.
ROJ’s message in: “Aiming for Best Practices in
Quality and Performance Excellence in
Hospitals.”
26. Quality and Excellence in Healthcare: Best Practices
Welcome feedback and queries
REYNALDO O. JOSON, MD, MHA, MHPEd, MSc Surg
0918-804-03-04
rjoson2001@yahoo.com
27. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
• How to aim for best practices in quality and
performance excellence in hospitals
28. How to aim for best practices in quality and performance excellence in
hospitals
Subtopics
• Processes of developing a “Best Practice”
• Comprehensive set of “Best Practices” in a
Hospital
• Strategies to have a documented
comprehensive set of “Best Practices” in a
hospital
29. How to aim for best practices in quality and performance excellence in
hospitals
Processes of developing a “Best Practice”
• Decide on a management system that will be
developed into a “Best Practice.”
One can choose from the list that I will provide
later.
For examples, communication management
system and strategic planning management
system.
30. How to aim for best practices in quality and performance excellence in
hospitals
Processes of developing a “Best Practice”
• Formulate a design and development plan or
blueprint
– systematic approach in planning of
management system
– deployment and implementation
– evaluation, review, and continual improvement
–management review and independent audit
31. How to aim for best practices in quality and performance excellence in
hospitals
Processes of developing a “Best Practice”
In the management system plan, adopt / adapt
with innovations best practices from other
institutions if there are.
32. How to aim for best practices in quality and performance excellence in
hospitals
Processes of developing a “Best Practice”
Use
systems approach (looking at and managing
the hospital as a whole)
alignment (promoting consistency of all plans,
processes, evaluations, actions of
component systems to support whole
hospital’s goals)
integration (making all components function
as an interconnected unit)
33. How to aim for best practices in quality and performance excellence in
hospitals
Processes of developing a “Best Practice”
In the evaluation, always include timelines and
measurements with key performance
indicators.
34. How to aim for best practices in quality and performance excellence in
hospitals
Processes of developing a “Best Practice”
• Track the implementation of the
management system plan.
35. How to aim for best practices in quality and performance excellence in
hospitals
Processes of developing a “Best Practice”
• Evaluate results of implementation for at
least 3 years in terms of
– level (current level of performance based on
formulated key performance indicators)
– trends (rates of performance improvements and
sustainability of good performance)
– comparison (performance relative to
appropriate comparisons such as other similar
hospitals and benchmarks or hospital industry
leaders)
36. How to aim for best practices in quality and performance excellence in
hospitals
Processes of developing a “Best Practice”
All the above must be formally and completely
and accurately documented!!!
37. How to aim for best practices in quality and performance excellence in
hospitals
Processes of developing a “Best Practice”
If management system plan has been
implemented for at least 3 years and has
consistently shown performance excellence
results, then it can be considered as a “Best
Practice” for the hospital.
Once publicized, can be used as a benchmark
by other hospitals.
38. Quality and Excellence in Healthcare: Best Practices
Welcome feedback and queries
REYNALDO O. JOSON, MD, MHA, MHPEd, MSc Surg
0918-804-03-04
rjoson2001@yahoo.com
39. How to aim for best practices in quality and performance excellence in
hospitals
Comprehensive set of “Best Practices” in a Hospital
Aside from developing “Journey towards Excellence”
program as the Parent Best Practice, hospital should
develop other specific “Best Practices.”
40. How to aim for best practices in quality and performance excellence in
hospitals
Comprehensive set of “Best Practices” in a Hospital
List of “Best Practices”
- comprehensive
- all hospitals should develop as part of the
“Journey towards Excellence.”
- at least 25
41. How to aim for best practices in quality and performance excellence in
hospitals
Comprehensive set of “Best Practices” in a Hospital
I formulated this list using as references
• PQA Criteria for Performance Excellence
• international hospital health care standards
particularly on patient-care
• ROJ’s steadfast strategic objectives for
hospitals
• Others
42. How to aim for best practices in quality and performance excellence in
hospitals
Comprehensive set of “Best Practices” in a Hospital
Using PQA Criteria for Performance Excellence as
Reference:
• Leadership
• Strategic Planning
• Customer Focus
• Measurement, Analysis, Knowledge
Management
• Workforce Focus
• Operations Focus
Develop One Best Practice per Category
43. How to aim for best practices in quality and performance excellence in
hospitals
Comprehensive set of “Best Practices” in a Hospital
Using international hospital patient care standards as
reference:
• Patient Safety
• Access to Care and Continuity of Care
• Patient and Family Rights
• Assessment of Patients
• Care of Patients
• Anesthesia and Surgical Care
• Medication Management
• Patient and Family Education
• Hospital Infection Control
Develop One Best Practice per Category
44. How to aim for best practices in quality and performance excellence in
hospitals
Comprehensive set of “Best Practices” in a Hospital
ROJ’s Recommended Steadfast Strategic Objectives for Hospitals
Systems perspective in governance
Integrated value-based health care service
Physician engagement (patronage and loyalty)
Maximal utilization of services with controlled expenses and
losses
Customer delight
Full compliance with the quality and performance standards
(local and international)
Integrated IT-enabled operations system
Staff engagement
Learning organization
CSR program with tangible social impact
Develop one Best Practice per Category
45. How to aim for best practices in quality and performance excellence in
hospitals
Comprehensive set of “Best Practices” in a Hospital
ROJ Additional Recommended Must-Have
Management System or Program for Hospitals:
• Communication Management System
46. How to aim for best practices in quality and performance excellence in
hospitals
Comprehensive set of “Best Practices” in a Hospital
ROJoson’s Recommendation:
At least 25 documented “Best Practices”
which all hospitals should develop as part of
“Journey towards Excellence” Program
47. Quality and Excellence in Healthcare: Best Practices
Welcome feedback and queries
REYNALDO O. JOSON, MD, MHA, MHPEd, MSc Surg
0918-804-03-04
rjoson2001@yahoo.com
48. How to aim for best practices in quality and performance excellence in
hospitals
Strategies to have a documented comprehensive set
of “Best Practices” in a hospital
What top management and senior leaders
should do?
• Leadership strategy
• Management strategy
• Communication strategy
• Education strategy
49. How to aim for best practices in quality and performance excellence in
hospitals
Strategies to have a documented comprehensive set
of “Best Practices” in a hospital
• Leadership Strategy
–Commitment
–Motivation
–Support
–Role model
50. How to aim for best practices in quality and performance excellence in
hospitals
Strategies to have a documented comprehensive set
of “Best Practices” in a hospital
• Management Strategy
–Technical competence in the processes of
developing “Best Practice”
51. How to aim for best practices in quality and performance excellence in
hospitals
Strategies to have a documented comprehensive set
of “Best Practices” in a hospital
• Communication Strategy
– Clear communication
– Close-loop communication
– Information
– Alignment and integration
– Engagement of staff to the project “Best
Practices”
52. How to aim for best practices in quality and performance excellence in
hospitals
Strategies to have a documented comprehensive set
of “Best Practices” in a hospital
• Education Strategy
– Education, coaching, mentoring on developing
“Best Practices” to all hospital staff
53. How to aim for best practices in quality and performance excellence in
hospitals
Subtopics
• Processes of developing a “Best Practice”
• Comprehensive set of “Best Practices” in a
Hospital
• Strategies to have a documented
comprehensive set of “Best Practices” in a
hospital
ROJ messages: “How to Aim for Best Practices
in Quality and Performance Excellence in
Hospitals.”
54. Quality and Excellence in Healthcare: Best Practices
Welcome feedback and queries
REYNALDO O. JOSON, MD, MHA, MHPEd, MSc Surg
0918-804-03-04
rjoson2001@yahoo.com
55. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
• Examples of best practices in quality and
performance excellence in hospitals
56. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
“Best Practice” –
a formally documented method or technique
that has been institutionalized in the hospital and
that has consistently shown performance
excellence results at least if not yet proven
superior to those achieved with other means and
which can be or is being used as a benchmark by
other hospitals.
[ROJoson]
57. Examples of best practices in quality and performance excellence in
hospitals
Disclosure:
• Not fully matured
• Being implemented for at least 3 years
(institutionalized) – level of commitment at least,
proficiency at most (not yet mastery)
58. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
Examples of best practices in quality and
performance excellence in hospitals
• Governance and Leadership
• Strategic Planning
• Balanced Scorecard
• Safety Promotion and Disaster Preparedness
• Financial Management
• Continual Improvement Program (MDH)
• Corporate Social Responsibility Program (MDH)
59. Examples of best practices in quality and performance excellence in
hospitals
• Strategic Planning
• Balanced Scorecard
60. TPOR1: Journey towards performance
Strategic Planning Conferences
excellence of MDH and CMZ
Every 3 years since 1999
With a structured framework
With Annual Planning Conferences
71. Quality and Excellence in Healthcare: Best Practices
Welcome requests for more info
REYNALDO O. JOSON, MD, MHA, MHPEd, MSc Surg
0918-804-03-04
rjoson2001@yahoo.com
72. Quality and Excellence in Healthcare: Best Practices
“Setting the Bar of Excellence in Healthcare”
Main Contents
• Aiming for best practices in quality and
performance excellence in hospitals
• How to aim for best practices in quality and
performance excellence in hospitals
• Examples of best practices in quality and
performance excellence in hospitals
73. Aiming for best practices in quality and performance excellence in
hospitals
Presence of a documented comprehensive set
of “Best Practices” (as I have defined it)
- ultimate single criterion to say that
- a hospital has achieved the highest bar or
level of quality and performance
excellence!!!
74. Quality and Excellence in Healthcare: Best Practices
Thank you for your attention
Welcome feedback, queries, and requests for info and assistance
REYNALDO O. JOSON, MD, MHA, MHPEd, MSc Surg
0918-804-03-04
rjoson2001@yahoo.com