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Introduction of agpmpn quality program
This document outlines a quality program from Aesculapius Healthcare Consultants for the AGPMPN. It includes workshops to develop healthcare professionals in quality management and patient safety. Hospitals will go through an individual empowerment program to assess safety culture, implement safety plans, and integrate teamwork principles. Hospitals will be peer reviewed using a Hospital Quality Index to rate leadership, management, safety, and other areas. The program aims to build capacity for transformation across AGPMPN members and influence healthcare in Nigeria by developing new standards for peer monitoring and performance management.
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Introduction of agpmpn quality program
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- 2. About Us • CertifiedQuality Managers by the American Society of Quality. • The only TeamSTEPPS Patient Safety Strategy Provider in Nigeria. • USAID SHOPS Trainers that have trained Medical Directors on Financial Management. • AHIA- Aesculapius Hospital Improvement Advisory Hospitals with Performance Management, Organization Development, Process Improvement, Branding, Financial Management and Idea Generation
- 3. Present Challenges • Embarkingon Quality Management Initiatives, without success • Waste of Resources and Time. • Externally Originated Strategies leading to disconnect between NEEDS and SERVICE DELIVERED
- 4. Conquering Challenges forSuccess • Need for Systematic Approach and New Models of Patient Safety and Quality Management, driven by YOU. The Components are: • Systematic and Tailored Capacity Development of Healthcare Professionals. • Individual Hospital Quality Empowerment Program • Peer Review with World-class Performance Oriented Healthcare Standards-suitably adjusted for our Environment
- 5. Systematic and TailoredCapacity Development of Healthcare Professionals
- 6. Hospital Leadership EngagementWorkshop Healthcare Quality Manager Workshop
- 7. Unique AGPMPN QualityProgram • Connect “classroom” development process to the current challenges and processes of change in Member Hospitals. • Adults learn through dialogue, experience and feedback • Organizational learning depends on a mix of external and internal experts • Individual and organizational learning reinforce each other
- 8. Effective Development Programs •Design Components must be well integrated with one another and the priorities of the Organization. • Most powerful way to learn is by reflecting on knowledge acquired with colleagues, making Participants go back and forth between the workplace and the classroom. • Interactive Reflection that breaks down boundaries between classroom and workplace.
- 9. AGPMPN Quality Program QualityManagement Program Patient Safety Program Hospital Quality Index (HQI)
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- 11. AGPMPN Quality Program QualityManagement Program Patient Safety Program
- 12. Individual Practice Quality Empowerment •Patient Safety Culture Assessment • TeamSTEPPS Fundamental Course for Hospital Unit Leaders • Develop the Quality Management Plan • Develop Performance Measurement Indicators and Quality Goals • Review of Hospital Processes and Procedures
- 13. Individual Practice Quality Empowerment •Developing Patient Safety Implementation Plan • Collection and Analysis of Patient Safety Data • Integration of TeamSTEPPS into daily practice • Patient Safety Culture Assessment • Award of Patient Safety Hospital with Plaque
- 14. Individual Practice QualityEmpowerment Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 1 Patient Safety Culture Assessment 1 2 TeamSTEPPS Fundamental Course for Hospital Team Leaders 2 3 Develop the Quality Management Plan 3 4 Develop Performance Measurement Indicators and Quality Goals 4 5 Review of Hospital Processes and Procedures 5 6 Developing Patient Safety Implementation Plan 6 7 Collection and Analysis of Patient Safety Data 7 8 Integration of TeamSTEPPS into daily practice 8 9 Patient Safety Culture Assessment 9 10 Award of Patient Safety Hospital with Plaque 10
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- 16. Hospital Quality Index(HQI) Outcomes Leadership Strategic Planning Management Care Process Management Quality Management Risk and Patient Safety Management People Management Resource Management
- 17. HQI rates favourablywith Other Healthcare Standards JCI HQI Safecare Origin American Surgeons in 1907, translated to Joint Commission Performance-Based Standards developed by Aesculapius Healthcare Consultants (AHC) Scaled-down Standards developed by COHSASA and JCI Cost Not Free: $2,180 - $37,245 Free Online Free (Pharmaccess) Accessibility Standards not available Standards available online Standards available online Assessments JCI Surveyors Interested Healthcare Professionals Pharmaccess Surveyors Status ISQUA Certified Aim to be ISQUA Certified NO: Tied to COHSASA Accreditation Other Programs None Includes Patient Satisfaction Module Tied to Medical Credit Fund (MCF) Other Benefits Most Experienced Healthcare Accreditation Body Empowers all Healthcare Professionals to assess Hospitals Rewards Quality Improvement with Market-rate Interest Loans Comparing Healthcare Standards
- 18. AGPMPN Ratings • Minimal •Moderate • High
- 19. Features of HQI •Performance Based • International Healthcare Standards • Simplified for all Healthcare Professionals
- 20. Developing AGPMPN Surveyors CultureChange Workshop for AGPMPN Quality Steering Committee Training of Quality Review Committee/ Surveyors Yearly Peer Review of Performance Grading of Hospitals based on Assessments Reward of Hospitals based on Assessments
- 21. Plan of Action May,2013Jun-13 July Aug Sept Oct Nov Dec Jan-14 Feb-14 1 Engage withAGPMPN EXCO 1 2 IntroductionofThe AGPMPN QualityProgram 2 3 Hospital Leadership Engagement Workshop 3 4 Healthcare QualityManager Workshop 4 4 5 Individual Practice Quality Empowerment 5 5 5 5 5 AGPMPN Peer ReviewwithHQI Standards 6 The AGPMPN Quality Program
- 22. Results/ Objectives Participants areempowered to transform the Organizational Culture, where the following can flourish: • Patient Safety • Staff Safety • Quality Management • Performance Excellence.
- 23. Impact • Potential toinfluence all Healthcare Professionals and Service Delivery in Nigeria. • Build capacity for transformation and improve collaboration across the entire AGPMPN Membership by developing a new level of Peer Monitoring and Performance Management. • Point of reference in Health in Nigeria and Africa as a whole. • Activate Paradigm Change in Nigerian Healthcare
- 24. Universal Acclaim andRecognition as the first Group to deploy an intensive Quality Management and Patient Safety Program across board
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