This document provides an overview of medical audits and quality management. It defines key terms like quality, quality control, quality assurance, benchmarking, and key performance indicators. It describes the audit cycle as a series of steps: choosing a topic and standard, collecting data, analyzing data, interpreting results and comparing to the standard, modifying practice, and repeating the process. The benefits of audits are described as improving patient care, education, effectiveness, and standards. Problem areas can include time, knowledge, skills, resources, and organizational issues. Common areas for medical audits are described as clinical practice, finance, prescribing, referrals, and practice management.