Quality Assurance (QA) departments now need to go beyond zero defect software delivery to encompass both IT and business requirements through end-to-end testing protocols. Representing a true step change for IT organizations, business process assurance entails a blend of analytics-driven Business Process Testing (BPT) and User Acceptance Testing (UAT).
Optimizing Product Realization Costs Across the Value ChainCognizant
The document discusses strategies for optimizing costs across the product realization lifecycle. It identifies factors that can lead to cost overruns at each stage, from requirements to post-market, and recommends best practices. These include adopting integrated requirements management, knowledge-based engineering to reduce design iterations, optimization tools for manufacturing planning, and an integrated quality management system to address issues early. Implementing cost analytics can provide visibility across the organization to analyze and communicate ROI of optimization efforts.
Top Five Secrets for a Successful Enterprise Mobile QA Automation StrategyCognizant
1) The document discusses five secrets for a successful enterprise mobile automation strategy: selecting automation tools wisely, enabling continuous delivery and rapid QA, automating beyond functional coverage, supporting a flexible execution environment, and using the right framework.
2) It emphasizes the importance of tool selection parameters like cross-platform support, new OS version support, and open integration.
3) Continuous delivery is key to increasing speed without compromising quality in a DevOps environment. This requires automation across the entire software development lifecycle.
4) Automation should go beyond functional testing to also validate nonfunctional parameters and customer experience under varying conditions.
5) The framework design should allow for efficient implementation, reuse, and adaptation to changes
This document provides a roadmap for selecting a technology vendor or partner. It outlines the key steps in the vendor selection process, including defining needs, issuing a request for proposal, evaluating bids, conducting demonstrations and due diligence, and negotiating a contract. Evaluation criteria for vendors include functionality, vendor strength, price, architecture, and risk. The document recommends taking a strategic approach to the selection process, involving senior management, and carefully reviewing vendors' financials, technology, pricing, and contract terms to ensure the best outcome.
The document discusses 5 key trends in software quality assurance: 1) increased mobile application testing, 2) testing-as-a-service, 3) business intelligence testing, 4) crowd-sourced testing, and 5) testing enabled by test data generation and management. It also notes that the future of QA will involve more test automation, improved processes, and increased appreciation for the QA role. Overall, the QA industry is adapting to changes like the growth of mobile apps, availability of cloud-based testing services, and the need to test complex business intelligence systems and gather global testing resources.
Implementing a quality management system (QMS) provides regulatory benefits, improves market positioning, and enables continuous improvement. Regulatory bodies in the EU and US recognize QMS standards like ISO 13485 for medical devices. A QMS also increases customer satisfaction, reduces costs, and strengthens competitiveness. Continuous improvement, including preventative action, is a key benefit but also often underutilized aspect of a QMS. While establishing a QMS requires time and money for training and certification, the long-term advantages make it worthwhile for companies.
Understanding Enterprise Quality Management Systems (EQMS)Sparta Systems
The quality software landscape has progressed to become enterprise-level solutions, whose integrated systems enable organizations to implement automated quality processes tailored to align with each of their specific products and business practices. This presentation from Sparta Systems explains the concept of Enterprise Quality Management Systems (EQMS).
The Business Case for On-Demand Test ServicesCognizant
On-demand services offer a superior alternative to traditional QA service delivery models by providing a pay-per-use approach and enabling greater operational agility.
Qualityze EQMS Suite consist of next generation quality management software that can help all types of industries. All the process are developed on salesforce platform and ensures to meet quality norms.
Optimizing Product Realization Costs Across the Value ChainCognizant
The document discusses strategies for optimizing costs across the product realization lifecycle. It identifies factors that can lead to cost overruns at each stage, from requirements to post-market, and recommends best practices. These include adopting integrated requirements management, knowledge-based engineering to reduce design iterations, optimization tools for manufacturing planning, and an integrated quality management system to address issues early. Implementing cost analytics can provide visibility across the organization to analyze and communicate ROI of optimization efforts.
Top Five Secrets for a Successful Enterprise Mobile QA Automation StrategyCognizant
1) The document discusses five secrets for a successful enterprise mobile automation strategy: selecting automation tools wisely, enabling continuous delivery and rapid QA, automating beyond functional coverage, supporting a flexible execution environment, and using the right framework.
2) It emphasizes the importance of tool selection parameters like cross-platform support, new OS version support, and open integration.
3) Continuous delivery is key to increasing speed without compromising quality in a DevOps environment. This requires automation across the entire software development lifecycle.
4) Automation should go beyond functional testing to also validate nonfunctional parameters and customer experience under varying conditions.
5) The framework design should allow for efficient implementation, reuse, and adaptation to changes
This document provides a roadmap for selecting a technology vendor or partner. It outlines the key steps in the vendor selection process, including defining needs, issuing a request for proposal, evaluating bids, conducting demonstrations and due diligence, and negotiating a contract. Evaluation criteria for vendors include functionality, vendor strength, price, architecture, and risk. The document recommends taking a strategic approach to the selection process, involving senior management, and carefully reviewing vendors' financials, technology, pricing, and contract terms to ensure the best outcome.
The document discusses 5 key trends in software quality assurance: 1) increased mobile application testing, 2) testing-as-a-service, 3) business intelligence testing, 4) crowd-sourced testing, and 5) testing enabled by test data generation and management. It also notes that the future of QA will involve more test automation, improved processes, and increased appreciation for the QA role. Overall, the QA industry is adapting to changes like the growth of mobile apps, availability of cloud-based testing services, and the need to test complex business intelligence systems and gather global testing resources.
Implementing a quality management system (QMS) provides regulatory benefits, improves market positioning, and enables continuous improvement. Regulatory bodies in the EU and US recognize QMS standards like ISO 13485 for medical devices. A QMS also increases customer satisfaction, reduces costs, and strengthens competitiveness. Continuous improvement, including preventative action, is a key benefit but also often underutilized aspect of a QMS. While establishing a QMS requires time and money for training and certification, the long-term advantages make it worthwhile for companies.
Understanding Enterprise Quality Management Systems (EQMS)Sparta Systems
The quality software landscape has progressed to become enterprise-level solutions, whose integrated systems enable organizations to implement automated quality processes tailored to align with each of their specific products and business practices. This presentation from Sparta Systems explains the concept of Enterprise Quality Management Systems (EQMS).
The Business Case for On-Demand Test ServicesCognizant
On-demand services offer a superior alternative to traditional QA service delivery models by providing a pay-per-use approach and enabling greater operational agility.
Qualityze EQMS Suite consist of next generation quality management software that can help all types of industries. All the process are developed on salesforce platform and ensures to meet quality norms.
This document discusses the importance of quality assurance in business process outsourcing (BPO). It notes that while outsourcing can provide cost savings, many projects fail due to subpar quality in deliverables. To ensure success, outsourcing providers must implement quality assurance measures like defining quality metrics, testing deliverables, tracking progress, and using quality management systems. When done correctly, quality assurance improves brands, reduces costs, strengthens business relationships and competitive advantage.
Standards / Models for Setting Up a Robust TCoE - Maveric SystemsMaveric Systems
This document discusses standards and models for establishing robust Testing Centers of Excellence (TCoE). It identifies key building blocks for a TCoE, including assessments, resourcing, process frameworks, and more. The document then examines various standards and models from the industry that can provide guidance for each building block, such as TPI® for assessments, TMAP® for processes, and COBIT® for governance. Combining approaches from TPI®, TMAP®, and other standards is recommended for creating a well-rounded TCoE. Organizations are advised to identify which standards suit their context as no single model applies universally.
What’s happening in Banking World?
The entire landscape is very competitive and banks today are evolving. Banks are relying more and more on technology to reach customers and deliver services in short span of time. It is becoming important for them to be consistent and deliver quality customer services using technology to reach, expand and deliver faster and better services.
Adding additional services and transactions via technology, integrating with legacy systems and delivering using new delivery methods are becoming a norm. The banking industry is embracing newer technology to grow their market share. With technology, banks today are global players and no more local.
Challenges
Challenges in the multiple industries are similar but in Banking, there are specific challenges, which makes it unique, which are
• Frequently changing market and regulatory requirements
• High data confidentiality requirements
• Complex system landscapes including legacy systems
• Newer technologies such as mobile and web services
• Enterprise banking integration – Core banking, Corporate Banking and Retail Banking
• Application performance – Internal and External
Approaches to meet the challenges
It is very important that banks and financial establishments conduct regression tests over the entire application lifecycle for every release and also maintain test suites for each release using effective version control system linked to requirements, test cases, test scenarios and realistic test data. Based on this, an effective testing approach can be taken individually or by combination of the following to achieve the desired results:
• Risk-based testing
• Automation - Legacy, Web, Mobile
• Test data management
• Compliance / Statutory testing
• Performance and Capacity engineering
• Off-shoring
Agile & pmi project management mapping maveric systemsMaveric Systems
Explore the points of parity and differences between two of the most widely used methodologies.
PMI Project Management (PMI) is by far the most widely accepted project management methodology. Off late, Agile has emerged as a strong candidate in the project management domain due to faster execution and deliverable oriented requirements of business.
Both these methodologies have gained themselves the reputation of best in class for project management for their own uniqueness. Though these methods look very different at a high level, they are actually mutually inclusive rather than exclusive. The principles of project management merge at a specific level even though the execution ways are different.
#ITLifecycleAssurance #Maveric
Today it is crucial for organizations to pay even greater attention on quality management as the
importance of this function in achieving ultimate business objectives is increasingly becoming
clearer. Importance of the Quality Management (QM) Function in achieving basic need by
ensuring compliance with Capability Maturity Model Integrated (CMMI) / International
Organization for Standardization (ISO) is a basic demand from business nowadays. However,
QM Function and its processes need to be made much more mature to prevent delivery outages
and to achieve business excellence through their review and auditing capability. Many
organizations now face challenges in determining the maturity of the QM group along with the
service offered by them and the right way to elevate the maturity of the same. The objective of
this whitepaper is to propose a new model –the Audit Maturity Model (AMM) which will
provide organizations with a measure of their maturity in quality management in the perspective
of auditing, along with recommendations for preventing delivery outage, and identifying risk to
achieve business excellence. This will enable organizations to assess QM maturity higher than
basic hygiene and will also help them to identify gaps and to take corrective actions for
achieving higher maturity levels. Hence the objective is to envisage a new auditing model as a
part of organisation quality management function which can be a guide for them to achieve
higher level of maturity and ultimately help to achieve delivery and business excellence.
IRJET- Quality Improvement for LED Lights using Six SigmaIRJET Journal
This document summarizes a quality improvement project using Six Sigma methodology to improve the quality of LED lights manufactured by a company. The project used the DMAIC approach to define, measure, analyze, improve, and control the manufacturing process. Key issues identified included defective materials, improper processes, and lack of training. Solutions implemented included process changes, material quality checks, staff training, and use of statistical process control charts to monitor improvement. Implementing 5S principles such as sorting, organizing, and standardizing the workspace also helped reduce defects. As a result of these changes, the project successfully reduced defects from initial levels to below the target of 5 per 3,000 pieces, improving quality, productivity and meeting customer demands.
White paper quality at the speed of digitalrajni singh
Our modern testing practices help speed up the current scope of quality assurance with help of a cognitive approach. Here is the link to download my published whitepaper on "Quality at the Speed of Digital" https://www.nagarro.com/qa-at-the-speed-of-digital #qualityassurance
Adopting the Right Software Test Maturity Assessment ModelCognizant
A brief guide to software test maturity assesment models, weighing pros and cons of the TMMi Foundation certification approach vs. advisory assessment models.
Cloud Technology and Its Implication for Quality ServicesSparta Systems
Cloud computing occurs when a program is run on many computers at the same time, referring to a server connected through the internet. This presentation from Sparta Systems describes how cloud technology can be an integral part of the Enterprise Quality Management Systems (EQMS).
Case Study - A Fortune 500 & global leader in the production of cereal and convenience foods has chosen MetricStream to automate & streamline their quality audit management.
Svetlana Veprinsky is a senior level technical professional with over 20 years of experience in project management, process engineering, quality assurance, and regulatory compliance. She has a proven track record of successfully delivering complex IT projects and process improvements on time and within budget. She is skilled at analyzing processes, implementing streamlining techniques, and managing teams to meet organizational objectives.
Life Sciences benchmark survey on enabling technology used to support Quality Management Systems. The Benchmark Survey collected responses from LinkedIn's Quality & Regulatory Network.
Engaging specialist testing partners who were focused on their industry and had deep domain expertise provided significant benefits to two organizations. In the first case, a financial services company saw faster knowledge transfer, 50% reduction in defects and associated costs, and cost savings of up to 74% from offshore work. The second case saw a cards software maker avoid penalties, reduce defects to under 5%, and realize 88% offshore work along with 50% savings on regression costs over time through continuous improvement initiatives. Both cases showed that collaborating with a dedicated and experienced testing partner optimized management decisions around software testing.
Test Process Consulting Services - Maveric SystemsMaveric Systems
At Maveric, we provide a complete portfolio of consulting services focused on enhancing your test capabilities, based on years of proven expertise in independent software testing for banks and financial institutions.
Alineación de requerimientos y pruebas de softwareSoftware Guru
No porque una aplicación esté libre de errores significa que cumple los requerimientos de la empresa. Para validar si ha satisfecho la necesidad empresarial, es necesario unificar los procesos de requerimientos y pruebas. En este taller mostraremos como se pueden priorizar las pruebas de acuerdo con las necesidades empresariales, para asegurar que nuestras aplicaciones están alineadas con los requerimientos del negocio. Estaremos utilizando las herramientas de Borland para gestión de requerimientos y pruebas, así que para aprovechar al máximo la sesión trae tu computadora portátil.
Requerimientos de sistema:
- Sistema operativo Windows (XP, Vista o 7)
- Mínimo 2 GB de RAM
- Deshabilitar User Access Control (UAC)
Semblanza del conferencista:
Rebeca Márquez es consultor senior en Borland – Micro Focus, empresa líder en herramientas para el ciclo de vida desarrollo de software. Rebeca cuenta con 9 años de experiencia como PMO y líder técnico en diversos proyectos de pruebas y monitoreo para el aseguramiento de la calidad y validación de sistemas en todas las fases del ciclo de vida de las aplicaciones para mercados como el bancario, telecomunicaciones, aseguradoras, financieras y retail principalmente.
Know what are the 5 most common reasons behind CAPA Management problems and how to deal with them with the help of Qualityze CAPA Management software. Request for demo today
The document discusses ways to optimize a company's quality management system (QMS). It recommends regularly reviewing the QMS to identify gaps and areas for improvement. Companies should harmonize quality processes across business units to prevent silos and identify issues. Adopting lean principles and automating quality processes can improve efficiency. Regularly evaluating and improving the QMS through reviews, harmonization, lean techniques and automation helps enhance product safety and prevent defects.
Maveric Systems offers several platforms to help banks with digital banking applications and software testing:
- AccelGate is a platform-led testing solution that enables banks to thoroughly test their digital applications to deliver defect-free, cost-efficient applications faster. It tests applications for functionality, compatibility, performance, and usability.
- Requirements Maturity Assessment Model examines an organization's requirements development and management processes and provides recommendations to improve based on industry best practices. It aims to reduce project failures and defects.
- Test Basis is a proprietary requirements definition workbench that enhances automation testing by consolidating scattered requirements specifications. It identifies missing requirements and facilitates validation of tester understanding. It translates requirements into test designs.
PharmTech is a company that provides track and trace and serialization solutions for pharmaceutical and medical device clients. They have experience implementing traceability solutions globally since 2007. Their services include assessing business needs, developing traceability strategies, planning implementations, and ensuring solutions deliver ROI through improved supply chain visibility and business process optimization. They take a holistic approach to help clients meet regulatory requirements while gaining additional business benefits.
Business Assurance: The Quality Implications of Digital TransformationCognizant
To advance the digital business agenda, QA organizations must break loose from their traditional bug testing shackles and embrace frictionless, full lifecycle automation and a continuous delivery approach.
Digital Quality Assurance: Insights and Trends Shaping Banking and Financial ...Cognizant
In the face of surging digital disruption, banks and financial institutions need to hone a critical focus on digital quality assurance to ensure and enhance the end-user experience. We explore the testing issues relating to the cloud, mobility, big data analytics, Agile and DevOps, and suggest a quality assurance strategy.
This document discusses the importance of quality assurance in business process outsourcing (BPO). It notes that while outsourcing can provide cost savings, many projects fail due to subpar quality in deliverables. To ensure success, outsourcing providers must implement quality assurance measures like defining quality metrics, testing deliverables, tracking progress, and using quality management systems. When done correctly, quality assurance improves brands, reduces costs, strengthens business relationships and competitive advantage.
Standards / Models for Setting Up a Robust TCoE - Maveric SystemsMaveric Systems
This document discusses standards and models for establishing robust Testing Centers of Excellence (TCoE). It identifies key building blocks for a TCoE, including assessments, resourcing, process frameworks, and more. The document then examines various standards and models from the industry that can provide guidance for each building block, such as TPI® for assessments, TMAP® for processes, and COBIT® for governance. Combining approaches from TPI®, TMAP®, and other standards is recommended for creating a well-rounded TCoE. Organizations are advised to identify which standards suit their context as no single model applies universally.
What’s happening in Banking World?
The entire landscape is very competitive and banks today are evolving. Banks are relying more and more on technology to reach customers and deliver services in short span of time. It is becoming important for them to be consistent and deliver quality customer services using technology to reach, expand and deliver faster and better services.
Adding additional services and transactions via technology, integrating with legacy systems and delivering using new delivery methods are becoming a norm. The banking industry is embracing newer technology to grow their market share. With technology, banks today are global players and no more local.
Challenges
Challenges in the multiple industries are similar but in Banking, there are specific challenges, which makes it unique, which are
• Frequently changing market and regulatory requirements
• High data confidentiality requirements
• Complex system landscapes including legacy systems
• Newer technologies such as mobile and web services
• Enterprise banking integration – Core banking, Corporate Banking and Retail Banking
• Application performance – Internal and External
Approaches to meet the challenges
It is very important that banks and financial establishments conduct regression tests over the entire application lifecycle for every release and also maintain test suites for each release using effective version control system linked to requirements, test cases, test scenarios and realistic test data. Based on this, an effective testing approach can be taken individually or by combination of the following to achieve the desired results:
• Risk-based testing
• Automation - Legacy, Web, Mobile
• Test data management
• Compliance / Statutory testing
• Performance and Capacity engineering
• Off-shoring
Agile & pmi project management mapping maveric systemsMaveric Systems
Explore the points of parity and differences between two of the most widely used methodologies.
PMI Project Management (PMI) is by far the most widely accepted project management methodology. Off late, Agile has emerged as a strong candidate in the project management domain due to faster execution and deliverable oriented requirements of business.
Both these methodologies have gained themselves the reputation of best in class for project management for their own uniqueness. Though these methods look very different at a high level, they are actually mutually inclusive rather than exclusive. The principles of project management merge at a specific level even though the execution ways are different.
#ITLifecycleAssurance #Maveric
Today it is crucial for organizations to pay even greater attention on quality management as the
importance of this function in achieving ultimate business objectives is increasingly becoming
clearer. Importance of the Quality Management (QM) Function in achieving basic need by
ensuring compliance with Capability Maturity Model Integrated (CMMI) / International
Organization for Standardization (ISO) is a basic demand from business nowadays. However,
QM Function and its processes need to be made much more mature to prevent delivery outages
and to achieve business excellence through their review and auditing capability. Many
organizations now face challenges in determining the maturity of the QM group along with the
service offered by them and the right way to elevate the maturity of the same. The objective of
this whitepaper is to propose a new model –the Audit Maturity Model (AMM) which will
provide organizations with a measure of their maturity in quality management in the perspective
of auditing, along with recommendations for preventing delivery outage, and identifying risk to
achieve business excellence. This will enable organizations to assess QM maturity higher than
basic hygiene and will also help them to identify gaps and to take corrective actions for
achieving higher maturity levels. Hence the objective is to envisage a new auditing model as a
part of organisation quality management function which can be a guide for them to achieve
higher level of maturity and ultimately help to achieve delivery and business excellence.
IRJET- Quality Improvement for LED Lights using Six SigmaIRJET Journal
This document summarizes a quality improvement project using Six Sigma methodology to improve the quality of LED lights manufactured by a company. The project used the DMAIC approach to define, measure, analyze, improve, and control the manufacturing process. Key issues identified included defective materials, improper processes, and lack of training. Solutions implemented included process changes, material quality checks, staff training, and use of statistical process control charts to monitor improvement. Implementing 5S principles such as sorting, organizing, and standardizing the workspace also helped reduce defects. As a result of these changes, the project successfully reduced defects from initial levels to below the target of 5 per 3,000 pieces, improving quality, productivity and meeting customer demands.
White paper quality at the speed of digitalrajni singh
Our modern testing practices help speed up the current scope of quality assurance with help of a cognitive approach. Here is the link to download my published whitepaper on "Quality at the Speed of Digital" https://www.nagarro.com/qa-at-the-speed-of-digital #qualityassurance
Adopting the Right Software Test Maturity Assessment ModelCognizant
A brief guide to software test maturity assesment models, weighing pros and cons of the TMMi Foundation certification approach vs. advisory assessment models.
Cloud Technology and Its Implication for Quality ServicesSparta Systems
Cloud computing occurs when a program is run on many computers at the same time, referring to a server connected through the internet. This presentation from Sparta Systems describes how cloud technology can be an integral part of the Enterprise Quality Management Systems (EQMS).
Case Study - A Fortune 500 & global leader in the production of cereal and convenience foods has chosen MetricStream to automate & streamline their quality audit management.
Svetlana Veprinsky is a senior level technical professional with over 20 years of experience in project management, process engineering, quality assurance, and regulatory compliance. She has a proven track record of successfully delivering complex IT projects and process improvements on time and within budget. She is skilled at analyzing processes, implementing streamlining techniques, and managing teams to meet organizational objectives.
Life Sciences benchmark survey on enabling technology used to support Quality Management Systems. The Benchmark Survey collected responses from LinkedIn's Quality & Regulatory Network.
Engaging specialist testing partners who were focused on their industry and had deep domain expertise provided significant benefits to two organizations. In the first case, a financial services company saw faster knowledge transfer, 50% reduction in defects and associated costs, and cost savings of up to 74% from offshore work. The second case saw a cards software maker avoid penalties, reduce defects to under 5%, and realize 88% offshore work along with 50% savings on regression costs over time through continuous improvement initiatives. Both cases showed that collaborating with a dedicated and experienced testing partner optimized management decisions around software testing.
Test Process Consulting Services - Maveric SystemsMaveric Systems
At Maveric, we provide a complete portfolio of consulting services focused on enhancing your test capabilities, based on years of proven expertise in independent software testing for banks and financial institutions.
Alineación de requerimientos y pruebas de softwareSoftware Guru
No porque una aplicación esté libre de errores significa que cumple los requerimientos de la empresa. Para validar si ha satisfecho la necesidad empresarial, es necesario unificar los procesos de requerimientos y pruebas. En este taller mostraremos como se pueden priorizar las pruebas de acuerdo con las necesidades empresariales, para asegurar que nuestras aplicaciones están alineadas con los requerimientos del negocio. Estaremos utilizando las herramientas de Borland para gestión de requerimientos y pruebas, así que para aprovechar al máximo la sesión trae tu computadora portátil.
Requerimientos de sistema:
- Sistema operativo Windows (XP, Vista o 7)
- Mínimo 2 GB de RAM
- Deshabilitar User Access Control (UAC)
Semblanza del conferencista:
Rebeca Márquez es consultor senior en Borland – Micro Focus, empresa líder en herramientas para el ciclo de vida desarrollo de software. Rebeca cuenta con 9 años de experiencia como PMO y líder técnico en diversos proyectos de pruebas y monitoreo para el aseguramiento de la calidad y validación de sistemas en todas las fases del ciclo de vida de las aplicaciones para mercados como el bancario, telecomunicaciones, aseguradoras, financieras y retail principalmente.
Know what are the 5 most common reasons behind CAPA Management problems and how to deal with them with the help of Qualityze CAPA Management software. Request for demo today
The document discusses ways to optimize a company's quality management system (QMS). It recommends regularly reviewing the QMS to identify gaps and areas for improvement. Companies should harmonize quality processes across business units to prevent silos and identify issues. Adopting lean principles and automating quality processes can improve efficiency. Regularly evaluating and improving the QMS through reviews, harmonization, lean techniques and automation helps enhance product safety and prevent defects.
Maveric Systems offers several platforms to help banks with digital banking applications and software testing:
- AccelGate is a platform-led testing solution that enables banks to thoroughly test their digital applications to deliver defect-free, cost-efficient applications faster. It tests applications for functionality, compatibility, performance, and usability.
- Requirements Maturity Assessment Model examines an organization's requirements development and management processes and provides recommendations to improve based on industry best practices. It aims to reduce project failures and defects.
- Test Basis is a proprietary requirements definition workbench that enhances automation testing by consolidating scattered requirements specifications. It identifies missing requirements and facilitates validation of tester understanding. It translates requirements into test designs.
PharmTech is a company that provides track and trace and serialization solutions for pharmaceutical and medical device clients. They have experience implementing traceability solutions globally since 2007. Their services include assessing business needs, developing traceability strategies, planning implementations, and ensuring solutions deliver ROI through improved supply chain visibility and business process optimization. They take a holistic approach to help clients meet regulatory requirements while gaining additional business benefits.
Business Assurance: The Quality Implications of Digital TransformationCognizant
To advance the digital business agenda, QA organizations must break loose from their traditional bug testing shackles and embrace frictionless, full lifecycle automation and a continuous delivery approach.
Digital Quality Assurance: Insights and Trends Shaping Banking and Financial ...Cognizant
In the face of surging digital disruption, banks and financial institutions need to hone a critical focus on digital quality assurance to ensure and enhance the end-user experience. We explore the testing issues relating to the cloud, mobility, big data analytics, Agile and DevOps, and suggest a quality assurance strategy.
The Internet of Things (IoT) is an extremely complex technical environment—involving millions of sensors and big data—in which QA plays a hugely important role and goes beyond merely validating working sets of device software. A comprehensive IoT QA strategy includes addressing both the device interaction layer (covering standards, interoperability and security) and the user interaction layer (covering network capabilities, the user experience and the back-end IoT environment) and doing performance, security, compatibility and exploratory testing across the IoT ecosystem.
How Business Process Assurance Can Enhance Quality When Applying Agile Method...Cognizant
As organizations increasingly go digital, implementing business process assurance (BPA) in an Agile development environment helps ensure that continuity is maintained, and that quality and speed are balanced.
14 Banking Facts to Help You Master the New Digital EconomyCognizant
Digital transformation is changing banking and financial services. A new study by Cognizant's Center for the Future of Work and Roubini Thought Works examines how firms can adapt to these changes. The full study is available for those wanting to learn more about seizing the digital advantage in this industry.
In their efforts to decrease costs, improve customer loyalty and extend brand reputation, organizations need a holistic, long-term view of enterprise quality management systems.
QMS Effectiveness: Tracking and Trending Quality Data - OMTEC 2017April Bright
What measurements are useful, and which metrics’ baseline makes sense to show the effectiveness of your quality management system? This presentation takes an ISO 13485 and 21 CFR, Part 820 approach to deciding what measurements are important, how trending makes an impact on risk-based decision-making, and why management review is just one of the ways to discuss and document your Quality Data activities.
Business Process Re-Engineering by ADITI WALIAAditi Walia
For the first time ever, this presentation on BPR has a wide coverage of so many topics regarding BPR, it includes not only definition + issues affecting BPR + about core processes of business + history about BPR + General Model + Role of IT in BPR + its objectives + Outcomes as well as problems related to BPR in a very simple and fluent manner along with interactive diagrams and figures so as to aid even the naive or first time reader.
Ensemble - Process, Strategy and Performance ManagementRefik Tuncer
The document discusses process, strategy, and performance management systems. It describes how Ensemble is a holistic process management system that provides benefits like standardizing work, increasing efficiency and quality, and facilitating performance measurement. It emphasizes defining and mapping processes, linking them to strategy and key performance indicators, and continuously improving processes to meet evolving customer needs and increase competitiveness. The document promotes taking a process-oriented approach to management and using Ensemble's tools to clarify responsibilities, analyze processes, ensure compliance, and monitor performance at different levels.
Optimizing Outcome-Driven Change: It's About the Process, Not the TechnologyCognizant
IT enablement, digitization and automation are crucial for supporting processes that are cost-effective and value-rich. Nonetheless, technology can only deliver these benefits if businesses understand the flaws in their processes and take steps to rectify them. Using a structured, comprehensive approach, companies can clearly define and deconstruct inefficient processes and reconstruct them to achieve the desired outcomes, a clear and quantifiable return on investment.
This document introduces the Bureaucracy Measurement Index (BMI) as a tool to help companies assess and address bureaucracy. The BMI breaks down a company's processes, assigns scores based on performance, risk, and impact, and identifies the most bureaucratic and problematic areas. This allows companies to prioritize reducing bureaucracy in efficient, low-risk processes, while maintaining appropriate oversight for high-risk processes. Once areas of unnecessary bureaucracy are addressed, companies can focus on differentiating capabilities that drive growth. Robotic process automation is also introduced as a way to reduce bureaucracy by automating repetitive manual tasks. An example of applying the BMI at an oil company to streamline capital expenditure approvals is provided.
1. Model validation is one of the key requirements for internal model approval under Solvency II and involves validating several components of an insurer's model, including inputs, assumptions, governance processes, and model results.
2. Effective validation requires dividing the model into smaller parts and focusing validation efforts based on materiality. It also involves validating not just the calculation engine but also external models, data quality, governance and model use within the business.
3. Insurers should start validation in parallel with model development to have enough time for approval and establish an ongoing validation process, avoiding pitfalls like inconsistent treatment of risks and lack of documentation.
The document discusses how business performance management (BPM) and a balanced scorecard approach can simplify outsourcing decisions. BPM involves tracking key performance indicators in real-time to monitor business processes. It establishes objectives, measures processes, and defines acceptable performance levels. This provides transparency to evaluate vendors. The balanced scorecard considers financial, customer, internal process, and learning/growth metrics. It ensures operations align with strategy. BPM dashboards then allow managers to monitor current performance and drill down if needed. This approach was applied successfully to improve claims processing at an insurance company by better aligning staff and reducing cycle times.
Making a Quantum Leap with Continuous Analytics-Based QACognizant
By correlating analytics data across the IT lifecycle, enterprises can design and implement a level of testing that improves predictive mechanisms and anticipates ever-changing business needs.
ServiceNow's customer service management training objective is to comprehend and acquire a comprehension of current help designs and decide normal issues that can be effortlessly mechanized in their ServiceNow framework. Our coaches are here to make you construct skill in you.Want to have an astonishing profession in ServiceNow? You’re perfectly located. We are accomplished in especially on this ServiceNow stage for different sorts of administrations presented by ServiceNow organization and preparing something similar to hopefuls. Go along with us to construct your vocation.
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From 'Zero Defect Software' to 'First Time Right with Business'
1. Executive Summary
Businesses across industries are contending
with massive changes driven by new regula-
tions, accelerating digitization, steep competitive
pressures and unrelenting technological advance-
ment. Many must address these challenges by
prudently allocating flat IT budgets with little
margin for error.
Business leaders expect quality assurance organi-
zations to deliver in-depth quality checks across
the software cycle, supporting ongoing business
resilience and reducing the cost of quality through
optimized testing by detecting bugs before appli-
cations go live.
One simple solution is relentless end-user focus
on quality assurance. However, focusing exclu-
sively on technology challenges is no longer
enough. QA organizations must shift left to focus
on end-to-end testing early in the lifecycle to
understand how business requirements are being
met and accordingly design the test strategy to
validate each step of the business process flow.
This white paper assesses the key elements of
business process assurance, by examining how an
end-to-end approach unlocks the hidden potential
of testing to optimize and improve stakeholder
experience and deliver better business outcomes.
Current Quality Assurance Scenario
Quality assurance organizations remain focused
on a technology-centric approach that prioritizes
application defect detection. Exhaustive testing
performed by application testers may, at times,
ensure zero defect leakages to production but
fails to assure business outcomes due to QA’s
limited business perspective. For instance, in an
insurance claims processing function, one of
the business outcomes may be the percentage
of auto adjudication that minimizes exception
transactions. If testing is able to assure probable
exception scenarios handling, then the percentage
of exception transactions and relevant costs would
come down, resulting in better business outcomes.
Similarly, the following concepts should be
considered by QA organizations to enhance
business value:
From ‘Zero Defect Software’ to
‘First Time Right with Business’
To succeed in today’s dynamic digital world, QA organizations
must look beyond pure system defect testing to ensure
that software applications not only satisfy users but deliver
better business outcomes.
• Cognizant Reports
cognizant reports | june 2016
• Cognizant 20-20 Insights
2. • Rethink the overall approach to application
testing. System testing in-process is confined
to application functionality, offering little
relevance to the end-to-end business process.
When an application goes live, it is impacted
by a host of other factors such as business
rules and regulations, exceptions, controls
and frauds raising the potential of legal risk or
financial failures on the business overall.
• Update application quality reporting. The
system view of quality is completely different
from the business view. IT quality reporting
considers only functional metrics such as test
coverage, tests failed, defect leakages etc. –
whereas these metrics may not make sense
to business stakeholders. These stakeholders
need reporting from a business perspective to
take go/no-go decisions.
• Reorient user acceptance testing (UAT).
Most QA organizations carry out only
functional testing with unstructured/ad hoc
UAT, while others leverage business-critical or
high-cost operational resources who may not
have the time/expertise for mature UAT. UAT
is one of the key areas that ensures effective
delivery at reducing business risk. It requires
a streamlined process for business validation
and a dedicated team with domain expertise.
>> Consider continuous involvement of
business user: In traditional methods, for
validating the software from a business per-
spective, business users get involved at a
later stage of the software testing lifecycle
after comprehensive system validation. De-
fects found at this stage not only multiply
the cost but also delay the time to mar-
ket. Business process assurance advocates
continuous involvement of business users,
makes technology more usable for the busi-
ness and prevents unexpected shocks.
>> Examine digital assurance of applica-
tions: Digital assurance is often looked
upon from a technology-centric perspective
rather than its alignment to business-cen-
tricity for a seamless customer/stakeholder
experience. While moving legacy systems to
the digital world, it is also imperative to as-
sure core business processes.
In a nutshell, although quality assurance may
have reached its maturity in terms of excellence
in application testing, business validation still
finds its place in the last stage of the software
lifecycle. Furthermore, given release time
constraints, comprehensive validation of the
business process often becomes quite difficult
to achieve, which in some cases could lead
to business failure. Therefore, incorporating
business understanding in testing through shift
left is a key requirement of business leaders
around the world to support their resilience
agenda and optimize the cost of testing.
Quick Take
BPA leverages our business-outcome-orient-
ed scenario testing (BOOST) framework for
testing from a business standpoint. The BOOST
framework takes into consideration the following
three points and designs the corresponding busi-
ness-outcome-focused test strategy.
• Business outcomes expected from the
process: What are the related business
outcomes for a business process? For example:
A reduction in processing error is a business
outcome for the card issuance process.
• Metrics used by the business to measure
these outcomes: What are the metrics used to
measure those business outcomes by business?
For example: The number of applications repro-
cessed due to erroneous capture of data.
• Scenarios that have a strong linkage to
influence those outcomes: Developing test
scenarios that influence those outcomes. For
example: Validation of fields with all possible
data entry according to the data dictionary and
boundary validation.
Achieving a BOOST from Business Process Assurance
2cognizant 20-20 insights
Business process assurance
advocates continuous involvement
of business users, makes technology
more usable for the business
and prevents unexpected shocks.
3. Defining Business Process Assurance
Business process assurance is a step change
in regular testing. It complements traditional
IT/testing with a business perspective, thereby
mitigating business risks and allowing business
to deliver outcomes right-first-time, faster. As
Figure 1 shows, it involves two components:
business process testing and user acceptance
testing.
• Business process testing (BPT): BPT is a
complete transformation of system testing to
augment the current approach to real-time
business scenarios and inspire business
thinking at the deepest level of testing. It is
driven by business processes and reusable
business components by triangulating
business/test analytics + intelligent test
automation + business-aligned testing for a
faster and more cost-effective outcome.
• User acceptance testing (UAT): UAT is the
validation of business processes, holistically
covering regulatory compliance, process
controls, exceptions and fraud scenarios. It
leverages the knowledge of industry experts
for customer journey validations from an end
user’s perspective and certifies its readiness
to go live.
BPAStrategyforAligningBusiness Focus
Business process assurance can help enhance
existing testing practices. It takes into account
the simultaneous requirement of accelerated
business resilience and reduced cost of business
change through smarter QA approaches. Our
Cognizant Mature Business Acceptance Test
(COMBAT) model (see Figure 2 , next page) can
help here.
Elements Underpinning COMBAT
• Asset industrialization: A reusable asset
library and the best QA practices and
products for end-to-end validation of the
business process are critical. This approach
leverages the 60:20:20 rule that states 60%
of assets are generic for industry, another
20% is for regional customization and the
remaining 20% is specific to individual orga-
nization business rules/procedures.
cognizant 20-20 insights 3
Figure 1
Breaking Down Business Process Assurance
Business Process Testing
• End-to-End Business Process Validation
• Analytics Driven + Intelligent Automation
+ Business-Aligned Testing
User Acceptance Testing
• Address Zero Tolerance Regulations
• Validate Process Controls, Exceptions &
Fraud Scenarios
• Teams of Ex-business Users, Auditors &
Business Analysts
Business Process Assurance
Business process assurance is a
step change in regular testing. It
complements traditional IT/testing
with a business perspective, thereby
mitigating business risks and allowing
business to deliver outcomes right-
first-time, faster.
4. • Business expertise: Collaborative capabili-
ties of business process experts with opera-
tional SME capabilities, including ex-business
users, ex-auditors and those with extensive
domain expertise for determining business
processes flows, regulations, exceptions,
controls and fraud scenarios.
• Business-process-led test design and
execution: This involves breaking business
processes into business components with
defined business rules and stitching test
results to each business component for
optimal testing. This improves business
maturity by simulating real-world business
scenarios to test all critical business func-
tionalities.
>> Analytics-driven automation: New-age
analytics for the business process to iden-
tify the sweet spot for business component
automation. This goes beyond regression
to end-to-end business process modeling
and test design/execution automation us-
ing user free-form test libraries.
>> Customer/user first: Use nonconven-
tional inputs for testing processes such
as customer surveys, audit reports, cus-
tomer perception on social platforms, etc.
It allows business leaders to visualize the
journey that the customer experiences
and identify major failure points – ensuring
testing delivers a broader mix of business
outcomes.
• Built-In improvement engine: This makes
continuous improvement someone’s full-time
job rather than a wishful nice-to-have. The
competency center embedded within the
operating model is the mother ship that
drives innovation and sharing of best market
practices.
The combination of right people and skills with
domain experience, industry learnings, analyt-
ics-driven automation and asset industrializa-
tion, along with a built-in improvement engine,
supports business in accelerating resilience by
proactive implementation of business change
at an optimized cost. It also enables quality
assurance to deliver faster time to quality across
the enterprise.
Looking Forward: Key Challenges
Implementing BPA requires clear-cut prepara-
tion and an active mindset. Moreover, achieving
testing maturity is an arduous task for most orga-
nizations. We recommend that QA organizations
keep in mind the following key constraints and
suggestions as they implement BPT and UAT.
• Unavailability of business process assets:
Many organizations do not have technology-
agnostic business process documents. The
general documents, from a system perspective
that depicts data flow diagrams, create bottle-
necks to understanding the business process
flows. This issue can be addressed by involving
The competency center
embedded within the operating
model is the mother ship that
drives innovation and sharing of
best market practices.
Figure 2
BPA strategy for Aligning Business Focus
New Inputs
• Call center logs
• Prior audit findings
• Customer analytics
• Production log insights
• Customer satisfaction surveys
• Frauds
• Exceptions
• Process controls
• Regulatory requirements
Built-
In Improvement
engine
Optimization
• Test design automation
• E2E critical business
process testing
• Analytics
• Value/risk balancing
• Business process
alignment
• Ex-users
• Ex-auditors
• Business expertise
• Competency Center
(CC)/Shared Service
Centers (SSC)
New Inputs Automation Right Skills
E2EBu
siness Process V
alidation
cognizant 20-20 insights 4
5. BPA SMEs to create insights that shed light on
the business and help to customize existing
BPA assets as per users’ client’s requirements.
• Silo approach to traditional testing: Testing
teams currently work as silo units, focusing
only on individual application without much
collaboration. Leveraging BPA SMEs can enable
convergence, since many are well-positioned to
collaborate with QA teams and the business to
ensure end-to-end assurance.
• Inadequate BAs and SMEs on test teams:
The testing team is usually comprised of appli-
cation focused testers. All BPA actions are
considered mere suggestions because the
domain teams are typically not available to
implement business-focused testing. Organiza-
tions can hire operational SMEs and BAs with
strong experience in business and can bring
that perspective to testing.
• Considering UAT as an extension of system
integration testing (SIT): In many cases,
organizations consider UAT the same as or an
extension of SIT, stringing along SIT test cases
for UAT. This is either because they do not have
adequate budgets for UAT or they are not aware
of the difference between the two. BPA clearly
demarcates the methodology to be followed
for SIT and UAT. Efficient use of analytics and
automation assures cost-effective validation of
end-to-end business processes.
Moving forward, organizations will need to realign
their quality assurance with business to accom-
modate ever-changing business requirements
and capitalize on customer expectations for
zero defects. Business process assurance can
be considered as one of the possible ways of
ensuring effective delivery of business outcomes
and reduced risk to business at an optimized cost.
Footnote
1 To learn more about ADPART, visit https://adpart.cognizant.com/.
Quick Take
BPA leverages several process modelers and
test design tools such as our ADPART tool
1
that
provides a unique platform to build business
models and create seamless usability for require-
ment management and test scenario generation.
Based on our engagements with multiple clients,
ADPART delivered the following benefits:
• Effective change management and impact
analysis: Roughly 40% to 50% of effort
reduction during change request management
phase.
• Automated generation of test scenarios and
test cases: Approximately 30% to 50% of
effort reduction during test design phase.
• Scientific methodologies for test optimiza-
tion and prioritization: About 20% to 30%
effort reduction during test execution phase.
• Effective defect management and risk
coverage: An estimated 10% to 15% of effort
reduction during defect management phase.
Industrializing Business Process Assurance
cognizant 20-20 insights 5