Strategies for Landing an Oracle DBA Job as a Fresher
Quality Assurance Program Using Picture Phones
1. In accordance with the Department of Labor and
Industry’s statute 326.0981, Subd. 11,
“This educational offering is recognized by the
Minnesota Department of Labor and Industry as
satisfying 1.5 hours of credit toward Building Officials
and Residential Contractors continuing education
requirements.”
For additional continuing education approvals, please
see your credit tracking card.
1
2. Center for Energy & Environment
Quality Assurance Program Using
Picture Phones
Duluth Energy Design Conference and Expo
February 25, 2014
Kevin Brauer| Senior Building Analyst
2
3. • Who is the Center for Energy and Environment
• Authorized Insulation Contractor QA Program
• Lessons learned
• Discussion
Session Outline
3
4. CEE is a nonprofit organization that promotes energy efficiency
to strengthen the economy while improving the environment.
• CEE conducts research and develops programs so that:
• Businesses operate more efficiently and profitably;
• Government agencies and nonprofits spend less on facilities
and functions;
• Utilities achieve their energy-efficiency goals at least-cost;
and
• Households save money and improve comfort.
The Center for Energy and Environment
4
5. Collaboration with Minnesota Energy Resources
was key to the development of this QA program
• Supports their Authorized Insulation Contractor
program for residential insulation rebates
• CEE is also applying this QA process in several
MN communities on Home Energy Squad
referred air seal/insulation work rebated by
CenterPoint Energy
CEE QA Program Using Picture Phones
5
6. 1. Contractor work requirements
2. Interactive on-line training module
3. Protocols for virtual – phone QA – inspection
4. On-site inspect 10% of jobs & all complaints
A Four Part QA Process Was Designed
6
7. • Crew has blower door, manometer, smoke puffer and
insulation machine capable of dense pack installation
1. Contractor Requirements
7
8. • Crew has blower door, manometer, smoke puffer and
insulation machine capable of dense pack installation
• Crew leader trains for and passes the Building
Performance Institute certification for Residential
Building Envelope-Whole House Air Leakage
Control Installer www.bpi.org/rbewhalci
ID opening, select material, seal, cfm50 smoke test, fix seal
1. Contractor Requirements
8
9. • Crew has blower door, manometer, smoke puffer and
insulation machine capable of dense pack installation
• Crew leader trains and passes BPI RBE-WHALCI cert
• Crew leader passes online combustion safety training
1. Contractor Requirements
9
10. • Crew has blower door, manometer, smoke puffer and
insulation machine capable of dense pack installation
• Crew leader trains and passes BPI RBE-WHALCI cert
• Crew leader passes online combustion safety training
• Crew follows program Combustion Safety protocols
and Material and Installation standards
o Contractor corrects non-conforming work scope
details no customer charge
1. Contractor Requirements
10
11. • Crew has blower door, manometer, smoke puffer and insulation
machine capable of dense pack installation
• Crew leader trains and passes BPI RBE-WHALCI cert
• Crew leader passes online combustion safety training
• Crew follows program Combustion Safety protocols and Material
and Installation standards
o Correct non-conforming details no customer charge
• Crew leader verifies work performed and test results
on Rebate Form
1. Contractor Requirements
11
12. • Successive on-line training and quizzes
assess crew leader knowledge and
understanding of program combustion safety
requirements.
o Follow-up to program orientation training
2. Interactive on-line training module designed
12
13. • Successive on-line training and quizzes assess crew
leader knowledge and understanding of program
combustion safety requirements.
o Follow-up to program orientation training
• Crew leader must pass to be considered
eligible to lead rebate program work
o Convenient “as-needed” refresher instruction
2. Interactive on-line training module designed
13
14. • Contractor sends work scope to CEE before job
o CEE ID’s typical photos, sends list for crew
leader
3. Protocols for virtual inspection developed
14
15. • Contractor sends work scope to CEE before job
o CEE ID’s typical photos, sends list for crew leader
• After job test-in: CL sends photo of house, comb
appliances & cfm50 reading; makes 1st call to confirm:
Photos rec’d, combustion safety, work scope, photo
list: Job is a Go
Air seal and insulation prep-work can start
3. Protocols for virtual inspection developed
15
16. • Contractor sends work scope to CEE before job
o CEE ID’s typical photos, sends list for crew leader
• After job test-in: CL sends photos, 1st call to confirm:
o Photos rec’d, Combustion Safety, Work Scope, Photo List: Job is a Go
o Air seal and insulation prep-work can start – When Completed:
• CL sends air seal/ insulation prep photos and makes
2nd call to confirm:
Photos rec’d, prep-work complete, ready to insulate.
3. Protocols for virtual inspection developed
16
17. • Contractor sends work scope to CEE before job
o CEE ID’s typical photos, sends list for crew leader
• After job test-in: CL sends photos, makes 1st call to confirm:
o Photos rec’d, Combustion Safety, Work Scope, Photo List: Job is a Go
• CL sends air seal/ insul. prep photos, makes 2nd call to confirm:
o Photos rec’d, prep complete, ready to insulate – When completed:
• CL test out: cfm50 & comb safety; sends insul. & cfm50
photos makes 3rd call to confirm:
Combustion Safety, Photos rec’d, Job finished
3. Protocols for virtual inspection developed
17
18. • Scoring guide for 35 typical work scope tasks
defines Pass, Cond. Pass , Fail 70% of score
o Also scored:
• Documentation & Testing 20% of score
• Customer Service (home owner survey)10%
4. On-site inspect 10% of jobs & all complaints
18
19. • Scoring guide for 35 typical tasks defines Pass, Cond. Pass , Fail
o Also: Documentation & Testing, Customer Service (homeowner survey)
• At site visit custom iPad software calculates the crew
leader job score, syncs with program data base, emails
contractor a job report with crew leader score and any
call back issues w/ photos
4. On-site inspect 10% of jobs & all complaints
19
20. • Scoring guide for 35 typical tasks defines Pass, Cond. Pass , Fail
o Also: Documentation & Testing, Customer Service (homeowner survey)
• At site visit custom iPad software calculates the crew leader job score,
syncs with program data base, emails contractor a job report with crew
leader score and any call back issues w/ photos
• Crew leader to maintain > 80% avg score for site QA’s
o Under 80% avg. score can require crew leader to
• Resume picture phone QA, and/or
• More QA site visits, or
• Program suspension
4. On-site inspect 10% of jobs & all complaints
20
21. • BPI RBE–WHALCI certification verifies
knowledge, skills, abilities
Identify opening,
Select material,
Seal opening,
Test seal with smoke at cfm50,
Fix seal as needed.
Benefits of this QA Approach
21
22. • BPI RBE-WHALCI cert verifies knowledge, skills, abilities
• Online combustion safety training verifies crew
leader knowledge of program protocols
Follow up to program orientation, successive on-line training and
quizzes assess crew leader knowledge and understanding of
program combustion safety requirements.
Crew leader must pass to be considered eligible to lead rebate
program work.
Convenient “as-needed” refresher instruction.
Benefits of this QA Approach
22
23. • BPI RBE-WHALCI cert verifies knowledge, skills, abilities
• Online comb. safety trng. verifies crew leader knowledge
• Material & Installation standards and Scoring Guide
establishes work installation expectations
Benefits of this QA Approach
23
24. • BPI RBE-WHALCI cert verifies knowledge, skills, abilities
• Online comb. safety trng. verifies crew leader knowledge
• M&I standards & scoring guide establishes expectations.
• Picture phone QA simplifies scheduling
o CAN be at more than one job in a day,
o Jobs can be 100s of miles apart
Benefits of this QA Approach
24
25. • BPI RBE-WHALCI cert verifies knowledge, skills, abilities
• Online comb. safety trng. verifies crew leader knowledge
• M&I standards & scoring guide establishes expectations.
• Picture phone QA simplifies scheduling – CAN be at more than one
job in a day, jobs can be 100s of miles apart.
• Picture phone provides real time feedback and
promotes continuous improvement
o Issues quickly become training opportunities
o Crew leader has a picture phone “shout-out” anytime
Benefits of this QA Approach
25
26. • BPI RBE-WHALCI cert verifies knowledge, skills, abilities
• Online comb. safety trng. verifies crew leader knowledge
• M&I standards & scoring guide establishes expectations.
• Picture phone QA simplifies scheduling – CAN be at more than one job in a day,
jobs can be 100s of miles apart.
• Picture phone provides real time feedback and promotes continuous improvement
o Issues quickly become training opportunities
o Crew leader has a picture phone “shout-out” anytime
• Picture phones can lower training and administration
costs of QA program delivery.
Benefits of this QA Approach
26
27. 1. Verify no pre-existing combustion safety conditions
Perform “Fans-Off” combustion safety test:
• Air handler and all exhaust fans off,
• All interior doors open (house set up for BD test)
• All appliances pass smoke test or no work till fixed
o“Fans Off” Fail = Written homeowner notice
2. CFM50 blower door test
Contractor Requirements Pre-Work
27
28. 1. CFM50 blower door test
2. If pre-work combustion safety test done
• Install a VentRite spill alarm
or perform
• “Fans On” Combustion Safety Test
o Air handler, dryer, kitchen fan, fans >150cfm
o Last door into CAZ positioned with smoke
• All appliances pass smoke test, if not: retest “Fans Off”
o “Fans On” Fail = Written home owner notice
3. Crew leader verifies tests and work on Rebate Form
Contractor Requirements Post-Work
28
30. Example of typical picture phone QA process
• Contractor is sent a 4-6 photos/page crew leader job report
o photo # is followed by typical job report captions
CEE QA Program Using Picture Phones
30
31. Step 1: CEE Picture Phone QA Process
1. Contractor sends work
scope for CEE review
2. CEE sends list
of likely photos,
confirmed at job
31
Bill’s Insulation
Homeowner
32. (Photo 1) Job Address, Work: Attic air seal & insulate
28 Phone QA photo details (confirmed at job site)
CEE Picture Phone QA Process
32
33. (Photos 2,3) Nat Draft Water Heater, ID Furnace
Both Pass: “Fans OFF” test-in
(& Pass “Fans ON” test-out)
CEE Picture Phone QA Process
33
34. (Photo 4) Water heater common vent connection
CEE Picture Phone QA Process
34
35. (Photo 5) Before work CFM50: 1916
Now:
1st call – crew leader confirms
Combustion safety
Work scope details
Photos to send from list
Work OK to start
CEE Picture Phone QA Process
35
38. (Photo 8) Bath fan sealed
CEE Picture Phone QA Process
38
39. (Photo 9) Bath fan termination connection sealed
CEE Picture Phone QA Process
39
40. (Photo 10) Drop soffit sealed
CEE Picture Phone QA Process
40
41. (Photo 11) Chimney bypass sealed
CEE Picture Phone QA Process
41
proper
material
42. (Photo 12) Chimney insulation dam installed
CEE Picture Phone QA Process
42
proper
clearance
43. (Photos 13,14,15) Vent chute, wind block & top plate seal
CEE Picture Phone QA Process
43
44. (Photo 16) Depth markers – 15” install depth circled
CEE Picture Phone QA Process
15”
44
1 marker
per 100
SF of
attic
45. (Photo 17) Non-IC can light boxed and sealed
CEE Picture Phone QA Process
45
46. Crew has completed attic prep work,
Now:
2nd call – crew leader confirms
All photos sent and received
Prep work done, ready to insulate
CEE Picture Phone QA Process
46
47. Crew has completed attic prep work,
Now:
2nd call – crew leader confirms
• All photos sent and received
• Prep work done, ready to insulate
Finding: Not ready to insulate
! Insulating cover above Non-IC can lights Not Allowed
! Remove & replace covers with drywall or equal
CEE Picture Phone QA Process
47
48. (Photo 17) Non-IC can light boxed and sealed
CEE Picture Phone QA Process
48
Insulating cover
NOT ALLOWED
above
Non-IC lights
per NEC 410-66
49. Crew leader corrects issue,
texts photos confirming correction
NOW OK to insulate
CEE Picture Phone QA Process
49
50. Photos 18,19 Non-IC can light correction completed
CEE Picture Phone QA Process
Foam covers off non-IC can lights Sealed drywall cover on
50
NOW OK to insulate
58. Lesson Learned
o Building Performance Institute
Residential Building Envelope – Whole House Air
Leakage Control Installer certification verifies
knowledge, skills and abilities, and
defines job quality norm:
Identify opening,
Select material,
Seal opening,
Test seal with smoke at cfm50,
Fix seal as needed.
CEE QA Program Using Picture Phones
58
59. Lesson Learned
o BPI RBE-WHALCI cert defines job quality norm
o Materials & Installation Standards and Scoring
Guides set expectations
CEE QA Program Using Picture Phones
59
60. Lesson Learned
o BPI RBE-WHALCI cert defines job quality norm
o M&I Standards and Scoring Guides set expectations
o Photo take-off from work scope; Crew Leader
site confirms photo list to maximize utility with
minimum # photos and job progress check-in.
CEE QA Program Using Picture Phones
60
61. Lesson Learned
o BPI RBE-WHALCI cert defines job quality norm
o M&I Standards, Scoring Guides set expectations
o Photo take-off from work scope; Crew Leader site
confirms photos to send and job progress check-in
o Photos can identify training opportunities
CEE QA Program Using Picture Phones
61
62. Lesson Learned
o BPI RBE-WHALCI cert defines job quality norm
o M&I Standards, Scoring Guides set expectations
o Photo take-off from work scope; Crew Leader site
confirms photos to send and job progress check-in
o Photos can identify training opportunities
o Able to photo QA more than one site/day -
no travel time, start when crew starts.
CEE QA Program Using Picture Phones
62
63. Lesson Learned
o BPI RBE-WHALCI cert defines job quality norm
o M&I Standards, Scoring Guides set expectations
o Photo take-off from work scope; Crew Leader site
confirms photos to send and job progress check-in
o Photos can identify training opportunities
o Able to photo QA more than one site/day – no travel
o Photo date/time-stamp aid multiple QA jobs/day
CEE QA Program Using Picture Phones
63
64. Lesson Learned
o BPI RBE-WHALCI cert defines job quality norm
o M&I Standards, Scoring Guides set expectations
o Photo take-off from work scope; Crew Leader site
confirms photos to send and job progress check-in
o Photos can identify training opportunities
o Able to photo QA more than one site/day
o Photo date/time-stamp aid multiple QA jobs/day
o Texting photos expands coverage, less sender cost
CEE QA Program Using Picture Phones
64
65. Lesson Learned
o BPI RBE-WHALCI cert defines job quality norm
o M&I Standards, Scoring Guides set expectations
o Photo take-off from work scope; Crew Leader site
confirms photos to send and job progress check-in
o Photos can identify training opportunities
o Able to photo QA more than one site/day
o Photo date/time-stamp aid multiple QA jobs/day
o Texting photos expands coverage, less sender cost
o Provides crew leader a job “shout-out” anytime
CEE QA Program Using Picture Phones
65
66. Lesson Learned
o BPI RBE-WHALCI cert defines job quality norm
o M&I Standards, Scoring Guides set expectations
o Photo take-off from work scope; Crew Leader site
confirms photos to send and job progress check-in
o Photos can identify training opportunities
o Able to photo QA more than one site/day
o Photo date/time-stamp aid multiple QA jobs/day
o Texting photos expands coverage, less sender cost
o Provides crew leader a job “shout-out” anytime
o Phones, software, on-line trng. aid QA, cut costs
CEE QA Program Using Picture Phones
66
