The document discusses flowcharts and their use in analyzing the college admission process. A macro flowchart was created showing the major steps of admission. Three trouble spots were identified - receiving call letters by post, on-campus counseling, and hostel allotment. Micro flowcharts of these trouble spots revealed problems like lack of accountability for mail delivery, disorganization during counseling, and manual data entry for allotments. Flowcharts provide an effective way to analyze processes and identify issues.