2. • It is a clear graphic representation of flow of
process from beginning to end, regardless of
whether that process is an algorithm or a
manufacturing procedure
• It is one of the Seven quality tools that is
used for process improvement
3. There are 3 major form of process flow chart
•Macro : High level overview
•Micro : Operational level
•Hyper-micro : Design level
Symbols used:-
Start/End
Process/Step
Decision
Connector
4. Drawing Flowcharts
• Describe the process to be charted in a one-line
statement
• Start with the 'trigger' event that initiates the process
• Note each successive action in concise terms, avoiding
ambiguous descriptions
• When the flowchart branches into a complex number
of options, choose the
• Most important alternative and continue
• Make cross references to supporting information
• Continue describing each event, action, or decision as
it occurs in sequence, until the process is concluded (a
'target' point)
5. Notification
Application & registration
Shortlist Candidates
Notification for GD/PI
GD/PI
Result & Waitlist
Registration & Document
Verification
Orientation & Classes
Fees
Paid
No
Yes
Macro Flow Process Chart
8. Problems & possible solutions
• There was too much waiting in the process
that could be removed by proper planning &
scheduling of GD-PI
• GD & PI can occur simultaneously that will
decrease the movement and waiting time of
student
• Group could be assigned before for GD that
would have resulted in save in time
9. Fees Payment
Receipt of admission
confirmation mail
Made draft of
respective fees amount
Courier draft to College
with required documents
Inform College officials
via mail regarding draft
Fees Received by the
college
Received mail for fees
payment instructions
Micro Flow Process Chart
10. Problems & possible solutions
• Instruction regarding the Payment of fees was
not enough clear
• There was not appropriate SPOC regarding
program queries
• No confirmation mail received for receipt of
fees
• There was no alternate payment option
available
11. Shortlist Candidates
Receipt of applications
Completed 4 yrs.
UG program
Rejected
Degree
Aggregate>6
Gate/Cat
Score>Cut off
Candidate
shortlisted
Yes
No
Yes
Yes
No
No
Micro Flow Process Chart
12. Problems & possible solutions
• The number of shortlisting candidates were
lesser
• They have not checked whether the candidate
paid fees or not that resulted in shortlisting
some candidates that were not eligible
• Shortlisting criteria was not clear to students
13. Learnings in Flow Charting
• Flow chart gives us the holistic view of the
broad process, which facilitates the better
understanding of the whole process
• It helps in identifying the potholes in the
process
• It helps in finding the improvement
opportunities of the process
• It help in eliminating unnecessary tasks