I Tried to give a detail on this ppt which will make u clear all about SBI. Many things i mentioned like the competitors ... its ATM ... do have a look and download if u need it
I Tried to give a detail on this ppt which will make u clear all about SBI. Many things i mentioned like the competitors ... its ATM ... do have a look and download if u need it
CHAPTER:-1
INTRODUCTION OF THE STUDY
The report contains the brief description of the state bank of India. It contains the finding and analysis of the survey conducted to gather primary data to judge the importance of various attributes that influence the satisfaction of customer in different manner and to the different extent. These attributes are classified as initial experience, service delivery experience, relationship experience and grievance handling. Further an attempt has been made to know the overall satisfaction of the customer.
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Customer service proves to be one of the most important factors governing business.
OBJECTIVE OF THE STUDY:-
• TO find out the customer feedback i.e. improvement required or suggestion.
• To find out the relationship between bank and the customer.
• To study the Satisfaction of customers towards the ― state bank of India.
• To Identify the factors that influences the customer behavior of ―state bank of India.
• To identify the factors those influence the selection of SBI banking services in MUMBAI DISTRICT.
SCOPE OF THE STUDY:-
The present study was undertaken to know the preference of the customer towards state bank of India (SBI). The problem of the customer is they are not aware of the services provided by their bank. The study also force on the customer perception that how the banking services can be improved. In my study I have used both primary sources of data as well as secondary sources of data.
• The study has been conducted on behalf of ―STATE BANK OF INDIA.
• The study is confined to the Mumbai region.
• The study covers the service providers and users of ―STATE BANK OF INDIA.
• The study has put forward the Customers as well as acceptability behavior for the services.
• The scope of the study is to find out the ―Customer Satisfaction
Limitations of the Study:-
The study report consists of few limitations:-
• The report has been conducted within a limited time frame.
• The study is self financed.
• The study is limited to the customer of Mumbai only.
• Only selected Branches and Banks have been considered for the study.
• Samples were selected conveniently.
• The sample size does not represent the total population.
• The sample of size is limited to 30 only and the sample size may not represent whole market.
LITERATURE REVIEW:-
Yes Bank detailed presentation (2008 to 2019)ShubhamChugh9
The presentation is all about yes bank and describing its in depth details from year 2008 to 2019 and also its future prospects with all the major frauds and their NPAs details, along with this a questioner is also presented when we visited yes bank ltd.
also its balance sheet of year 2008 to 2019 is being discussed.
Banking sector is going to be the most watched sector in the coming quarters. There are reasons for this, RBI has reduced the CRR rate and repo rates. The debt/GDP ratio of the Government is scary at 80% essentially meaning that the Government cannot borrow much without jeopardizing stability of banking sector. Given project is an attempt to identify and analyse the vision and mission of HDFC bank, as well as comparing the position and strategies of the bank with its major competitor.
Project:
Provides all the crucial information on HDFC Bank Limited required for business and competitor intelligence needs.
Contains a study of the major internal and external factors affecting HDFC Bank Limited in the form of a SWOT analysis as well as a breakdown and examination of strategies of HDFC Bank Limited.
Major factors contributing the success of HDFC.
Industrial analysis of HDFC through Porter’s five forces model as well as comparing that with its competitor ICICI.
Analysis done on BCG matrix
With this project we have tried to understand the different business process identified by the bank, as well as analyzing its strength and weakness as compared to other banks. Our project is mainly concentrated on the comparative analysis of HDFC and competitor ICICI. The source of information is secondary that is through internet and different newspapers and sites of HDFC and ICICI as well as some of the journals.
CHAPTER:-1
INTRODUCTION OF THE STUDY
The report contains the brief description of the state bank of India. It contains the finding and analysis of the survey conducted to gather primary data to judge the importance of various attributes that influence the satisfaction of customer in different manner and to the different extent. These attributes are classified as initial experience, service delivery experience, relationship experience and grievance handling. Further an attempt has been made to know the overall satisfaction of the customer.
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Customer service proves to be one of the most important factors governing business.
OBJECTIVE OF THE STUDY:-
• TO find out the customer feedback i.e. improvement required or suggestion.
• To find out the relationship between bank and the customer.
• To study the Satisfaction of customers towards the ― state bank of India.
• To Identify the factors that influences the customer behavior of ―state bank of India.
• To identify the factors those influence the selection of SBI banking services in MUMBAI DISTRICT.
SCOPE OF THE STUDY:-
The present study was undertaken to know the preference of the customer towards state bank of India (SBI). The problem of the customer is they are not aware of the services provided by their bank. The study also force on the customer perception that how the banking services can be improved. In my study I have used both primary sources of data as well as secondary sources of data.
• The study has been conducted on behalf of ―STATE BANK OF INDIA.
• The study is confined to the Mumbai region.
• The study covers the service providers and users of ―STATE BANK OF INDIA.
• The study has put forward the Customers as well as acceptability behavior for the services.
• The scope of the study is to find out the ―Customer Satisfaction
Limitations of the Study:-
The study report consists of few limitations:-
• The report has been conducted within a limited time frame.
• The study is self financed.
• The study is limited to the customer of Mumbai only.
• Only selected Branches and Banks have been considered for the study.
• Samples were selected conveniently.
• The sample size does not represent the total population.
• The sample of size is limited to 30 only and the sample size may not represent whole market.
LITERATURE REVIEW:-
Yes Bank detailed presentation (2008 to 2019)ShubhamChugh9
The presentation is all about yes bank and describing its in depth details from year 2008 to 2019 and also its future prospects with all the major frauds and their NPAs details, along with this a questioner is also presented when we visited yes bank ltd.
also its balance sheet of year 2008 to 2019 is being discussed.
Banking sector is going to be the most watched sector in the coming quarters. There are reasons for this, RBI has reduced the CRR rate and repo rates. The debt/GDP ratio of the Government is scary at 80% essentially meaning that the Government cannot borrow much without jeopardizing stability of banking sector. Given project is an attempt to identify and analyse the vision and mission of HDFC bank, as well as comparing the position and strategies of the bank with its major competitor.
Project:
Provides all the crucial information on HDFC Bank Limited required for business and competitor intelligence needs.
Contains a study of the major internal and external factors affecting HDFC Bank Limited in the form of a SWOT analysis as well as a breakdown and examination of strategies of HDFC Bank Limited.
Major factors contributing the success of HDFC.
Industrial analysis of HDFC through Porter’s five forces model as well as comparing that with its competitor ICICI.
Analysis done on BCG matrix
With this project we have tried to understand the different business process identified by the bank, as well as analyzing its strength and weakness as compared to other banks. Our project is mainly concentrated on the comparative analysis of HDFC and competitor ICICI. The source of information is secondary that is through internet and different newspapers and sites of HDFC and ICICI as well as some of the journals.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
4. MARKET SIZE OF INDIA BANKING
SYSTEM
• 27 public sector banks,
• 21 private sector banks,
• 43 foreign banks,
• 56 regional rural banks,
• 1,589 urban cooperative banks &
• 93,550 rural cooperative banks.
5. • Registered on -
–19th may 1894 (Baisakhi)
–6543 branches across the 3404 cities
–Branches in Hong Kong and Kabul
Punjab National Bank
( 2nd largest govt. owned commercial bank
in India)
6. PUNJAB NATIONAL BANK
Vision
“To be a Leading Global Bank with Pan India footprints and become
a household brand in the Indo-Gangetic Plains providing entire
range of financial products and services under one roof."
Mission
“Banking for the unbanked”
7. GROWTH HISTORY OF PNB
• In 1940, the bank absorbed Bhagwan Dass Bank.
• PNB Acquired -
– 39 branches of bharat bank In 1951
– Universal bank of India In 1961
– Hindustan commercial bank, with its 142 branches In 1986.
– New bank of India in 1993
– Kazhikode- based Nedungali bank ltd (NBL) in 2003.
8. Product Range
• Punjab National Bank offers variety of services to their
customers including:
1) Personal Banking
2) Corporate Banking
3) International Banking
4) Capital Services
5) E-Services
12. SWOT ANALYSIS
1. Strong I.T support with “best fit” approach
2. It is the second largest state-owned commercial bank in India with about 5000
branches across 764 cities
3. Its 56,000+ workforce serves over 37 million customers•
1. Less penetration in the urban areas
2. Inadequate advertising and branding as compared to other banks
3. Legal issues regarding employees caused a bad name of PNB
1. Small scale business banking across India
2. International banking
3. Installation of more ATM’s
1. Economic crisis and economic fluctuations
2. Highly competitive environment
3. Stringent Banking Norms by the RBI and the Govt
THREATS (–)
STRENGTHS (+)
WEAKNESSES (–)
OPPORTUNITIES (+)
14. NPA
A ‘non-performing asset’ (NPA)
was defined as a credit facility in
respect of which the interest and/
or installment of principal has
remained ‘past due’ for a specified
period of time (90 days).
15. NPA
A Non-Performing Asset (NPA) shall be a loan or an advance where:
i) Interest and/ or instalment of principal remain overdue for a period of more
than 90 days in respect of a term loan,
ii) The account remains ‘out of order’ for a period of more than 90 days, in
respect of an Overdraft/Cash Credit (OD/CC),
iii) The bill remains overdue for a period of more than 90 days in the case of bills
purchased and discounted,
iv) Interest and/or instalment of principal remains overdue for two harvest
seasons but for a period not exceeding two half years in the case of an advance
granted for agricultural purposes
17. Factors for rise in NPAs
• External Factors
–Ineffective recovery tribunal
–Willful Defaults
–Natural calamities
–Industrial Sickness
–Lack of Demand
–Change on Govt. policies
• Internal Factors
–Inappropriate technology
–Improper SWOT analysis
–Poor credit appraisal
system
–Absence of regular
industrial visit
18. Types of NPA
1)
2)
Gross NPAs Ratio = Gross NPAs / Gross
Advances*100
Net NPAs Ratio = Gross NPAs – Provisions /
Gross Advances – Provisions*100
19.
20.
21.
22.
23. Reasons Behind Rise In NPA
• Lack of proper enquiry.
• Non performance of the business.
• Willful defaulter.
• Change in govt. policies leads to NPA.
24. Suggestions for Reducing Non-
Performing Assets
1) Proper selection of borrower/activity
2) Regular post-sanction follows up
3) Establishment of a recovery cell
4) Publishing the name of defaulters in local newspapers
25. Suggestions for Reducing Non-
Performing Assets
5) Set up a group of auctioneers
6) Constant touch with persons trading with the borrower
7) Setting up of credit investigation and information agency
8) Interest discounts for prompt repayments
26. Tools for recovering NPA
• SARFAESI Act, 2002
• Debt recovery tribunal
• SARC
• Special Mention Account
• Recalled assets
• Agents appointed for recovery
27. Slippage/Degrade Report
Sr.
No.
Distt
Branch
Code Branch Name
Customer
Id
Customer Name
Customer
Balance Balance CAD NPAReason Name Main Default Account
1 YNR 326000 CHHACHHRAULI EVJ013172 RAJBIR 3,16,995.00 2,03,311.00 3311
Degrade by stock stmt not
submitted_OLD
2 KTL 407200 KAITHAL, KARNAL ROAD GAP003013 M M TRADERS 6,16,057.16 6,16,057.16 16057.16
Degrade by stock stmt not
submitted_OLD
3 JIND 411600 PILLUKHERA GCH004293 PARVEEN KUMAR 1,63,182.36 1,63,182.36 0
Degrade by stock stmt not
submitted_OLD
4 KKR 328700 KURUKSHETRA,RATGAL D10836086 SATPAL 1,50,582.26 1,50,582.26 0
Balance outstanding is
greater than security value
for more than 90
5 KKR 457100 BABAIN GTU005738
GANGA JAMUNA
SSS BABAI 86,235.00 287.00 0
Degrade by Account Not
Reviewed_OLD
6 YNR 172200 SADHAURA AIK025830 AMERJEET, STAFF 8,66,209.84 3,02,113.84 2113.84 PERCOLATION 1722005000000340.00
7 YNR 172200 SADHAURA AIK025831 AMERJEET, STAFF 8,66,209.84 16,000.00 4000
Degrade by Continous
Excess_OLD
8 YNR 172200 SADHAURA AIK025832 AMERJEET, STAFF 8,66,209.84 74,700.00 2305 PERCOLATION 1722005000000340.00
9 KKR 467300 KURUKSHETRA,GURUKUL 458224568 RAMSWAROOP 2,67,867.61 75,640.00 16445
Degrade by Degfault On
Reference Date_OLD