The document outlines 10 trends for multichannel retailers in 2014 according to Ian Jindal. The trends discussed include the growing importance of mobile and tablet usage, delivery and click-and-collect options, integrating digital experiences in physical stores, seamless customer experiences, empowered employees, social media, direct customer branding, product focus, and considering retail as a total experience across channels.
Connecting with the Connected Customer - keynote to SVTH.is in March 2015Ian Jindal
A keynote to SVTH.is looking at how retailers in the UK and Europe connect with the connected customer. Mobile, cross-channel and demanding, retailers have to focus upon service, joining the dots and bringing their brand to life at each of the customer's experience points.
The keynote provided a 'sneak peak' of the early findings of InternetRetailing.net's European Top500 (IREU), with some facts on Iceland's digital retail economy compared to the rest of the EEA+Switzerland.
Further information on the now-released IREU is available via www.internetretailing.net/ireu
An analysis of 100 million mobile visits on US retail sites, from Thanksgiving to Christmas 2014.
The Branding Brand MCI is the largest collection of data on retail websites specifically designed for mobile devices. Each month at blog.brandingbrand.com, the Index identifies commerce trends across samples of Branding Brand's 200+ clients in various industries, including apparel, health and beauty, and home goods.
Connecting with the Connected Customer - keynote to SVTH.is in March 2015Ian Jindal
A keynote to SVTH.is looking at how retailers in the UK and Europe connect with the connected customer. Mobile, cross-channel and demanding, retailers have to focus upon service, joining the dots and bringing their brand to life at each of the customer's experience points.
The keynote provided a 'sneak peak' of the early findings of InternetRetailing.net's European Top500 (IREU), with some facts on Iceland's digital retail economy compared to the rest of the EEA+Switzerland.
Further information on the now-released IREU is available via www.internetretailing.net/ireu
An analysis of 100 million mobile visits on US retail sites, from Thanksgiving to Christmas 2014.
The Branding Brand MCI is the largest collection of data on retail websites specifically designed for mobile devices. Each month at blog.brandingbrand.com, the Index identifies commerce trends across samples of Branding Brand's 200+ clients in various industries, including apparel, health and beauty, and home goods.
AIMIA Future of Digital Retail Presentation by Dean Flynn of IE Agency and David Pisker of Officeworks. A return to the local: from clicks to bricks - the store's not dead.
Custom Mobile Apps for Independent and Small Chains Grocersgourmetapps
Gourmet Apps is the leading provider of customized mobile applications for independent and small chains grocers in the USA and Canada. Our software allows any grocery store to launch an
application which provides shoppers with digital tools which increase the average basket size, build brand awareness and generate revenue for our partners.
Amazon's European Distribution Strategy Case StudyYASSER ELSEDAWY
Amazon's supply chain challenges in Europe
Amazon.Com was launched on 16th July 1995 by Jeff Bezos. In the beginning, Amazon.com started as an online bookstore, With 25 million titles it became the earth's biggest bookstore but soon diversified. In 2008, Amazon had 8 warehouses in the U.S. and another 15 in the rest of the world. Amazon now has around 50 warehouses, 20 in the US and rest in Canada, France, Germany, Italy, UK, China, Japan. At Present the company is providing three primary customer sets; consumers, Sellers, and developers.
Amazon balances between the cost of distribution and levels of services by having efficient distribution centers and multi-tier inventory networks.
Ps257 2014 Multichannel Retail Trends - Connecting with the Connected Customer.Ian Jindal
Presentation given at NoNoobs' "Ecommerce Trends 2014" conference in Warsaw in February, 2014.
Taking as my theme the growth of the connected customer's influence in retail, I outline 10 trends that are current for the best retailers connected with that connected customer.
AIMIA Future of Digital Retail Presentation by Dean Flynn of IE Agency and David Pisker of Officeworks. A return to the local: from clicks to bricks - the store's not dead.
Custom Mobile Apps for Independent and Small Chains Grocersgourmetapps
Gourmet Apps is the leading provider of customized mobile applications for independent and small chains grocers in the USA and Canada. Our software allows any grocery store to launch an
application which provides shoppers with digital tools which increase the average basket size, build brand awareness and generate revenue for our partners.
Amazon's European Distribution Strategy Case StudyYASSER ELSEDAWY
Amazon's supply chain challenges in Europe
Amazon.Com was launched on 16th July 1995 by Jeff Bezos. In the beginning, Amazon.com started as an online bookstore, With 25 million titles it became the earth's biggest bookstore but soon diversified. In 2008, Amazon had 8 warehouses in the U.S. and another 15 in the rest of the world. Amazon now has around 50 warehouses, 20 in the US and rest in Canada, France, Germany, Italy, UK, China, Japan. At Present the company is providing three primary customer sets; consumers, Sellers, and developers.
Amazon balances between the cost of distribution and levels of services by having efficient distribution centers and multi-tier inventory networks.
Ps257 2014 Multichannel Retail Trends - Connecting with the Connected Customer.Ian Jindal
Presentation given at NoNoobs' "Ecommerce Trends 2014" conference in Warsaw in February, 2014.
Taking as my theme the growth of the connected customer's influence in retail, I outline 10 trends that are current for the best retailers connected with that connected customer.
Discusses 8 factors that contribute to the quality of e-learning and how to measure each: PLATFORM = selection/adoption criteria, SUPPORT = technological infrastructure, DESIGN = Standards from the QM Higher Education Rubric, DELIVERY = process (formative) and outcome (summative) evaluation, CONTENT = panel of expert stakeholders, FORMAT = sophistication scale, STUDENT = self-review, and FACULTY = peer-review
Compares transformation with change, examines energy necessary for change, presents fortifying techniques for addressing resistance to change, discusses 14 steps to successful transformation in great detail
To begin, this SS discusses the seven steps of a successful process for entrepreneurial innovation and six skills sets and many characteristics of the successful entrepreneur using light bulbs as examples and an ongoing theme. Next, it differentiates between interdisciplinary cooperation and transdisciplinary collaboration. Then, it addresses disruptive and co-creative innovation as crowdsourced from a global network employing online collaboration tools in virtual makerspaces. Finally, in an effort to return universities to their rightful roles as innovation hubs, it suggests how to embed innovation in the undergraduate curriculum.
Bridging The Gap Between Online and OfflineAgilOne
In this webinar, you’ll learn methods for merging the physical and digital identities of your customers for an accurate view of behavior across channels, what information is critical to enabling omni-channel success, and how to align marketing with consumer expectations throughout their lifecycle.
7 Ecommerce Trends We Will See More of in 2014Joey Plunkett
An overview of 7 Ecommerce trends ready to take off in 2014. Please leave comments telling me what you think is set to happen in the world of Ecommerce!
Khurram Khan, VP of Technology and Product at Skava, presented in a tech talk at Shop.org. Today, mobile is much more than simplifying customer facing user experiences; it's about the backend experience as well.
Connected commerce 2015 : 4ème Baromètre Digitas de l’Expérience Marchande Co...yann le gigan
>>Connected Commerce Survey 2015
[digitaslbi.com 23.04.15]
What consumers want in 2015: multi-screen experiences, personalisation and social shopping. DigitasLBi‘s 2015 Connected Commerce study of retail trends reveals a significant rise in the use of connected devices, including wearables, and an increase in social commerce; urges retailers to personalise the shopping experience in order to boost sales
Download the main global survey findings :
http://www.digitaslbi.com/Global/ConnectedCommerce2015-Deck-FINAL.pdf
press release :
http://www.digitaslbi.com/Global/ConnectedCommerce2015-PressRelease-Final.pdf
Qui dit nouveaux terminaux et nouvelles applications dit nouveaux comportements d’achat. Les usages des consommateurs sont en perpétuelle évolution. Pour s’y adapter et préparer des campagnes pertinentes, les professionnels du marketing doivent donc les observer avec attention. Voici quelques points à connaître sur les tendances actuelles, d’après une étude mondiale réalisée en mars par l’IFOP pour DigitasLBi.
Online to offline. What is in for traditional retailers? Value Partners
A new perspective devoted to O2O and the latest approaches adopted by retailers trying to integrate online resources with their offline physical assets
Using Mobile to Delight (In-Store, On-the-Go and At Home) - Mobile Day Presen...Alkarim Nasser
An exploration into the challenges preventing brands from delivering superior mobile experiences and a case study of a customer centric mCommerce experience.
There is enormous change happening in-store. Endless aisles, mobile POS, pop-up branding, interactive store windows, web-connected kiosks, virtual try-on, flash sales, augmented packaging. Add consumer invention into the mix, and we see almost daily acts of spontaneous experience innovation – show-rooming, social shopping, buy anywhere/ship anywhere.
But where many retailers are missing the mark is when they try to apply on-line strategies to the in-store environment.
The two experiences are entirely different.
This PPT details the funding received by Peppertap at various levels. It also tells about the PAT in 2 successive years. I have listed the reasons for its failure. Detailed description on the inventory model adopted by the Peppertap and why it did not work out for the company.
TheFind presentation for Mobile Innovations Summit. New York March 2015Ramneek Bhasin
Mobile technology is changing the ecommerce landscape. Mobile has yet to lead in ecommerce transactions compared to the web, but the tipping point is not far in the future. With larger screen sizes, faster processors, an increased focused on mobile friendly and responsive ecommerce sites/apps, and new generations of consumer friendly wearables, shopping is forever changed.
Local search, in-store price comparison, product research/review, and the use of geo-fencing technologies have changed not only consumer behavior, but also retailer pricing strategies and in-store merchandising.
With advancements in wearables technology, like the imminent Apple Watch and increased adoption of NFC payment methods, these mobile trends will have even greater impact on consumers' shopping behavior.
Uncorking the Canadian Delivery Experience - Karissa Kirlew - Canada PostVin65
Join Karissa Kirlew as she provides expert insight into the growing ecommerce market in Canada, and explains how wineries can provide a best-in-class shopping and delivery experience that will keep customers coming back for more.
Global shopping trends - for Korean retailersJ.P. Kim
My presentation from the ICT conference 2014 in Korea for domestic retailers/e-commerce companies, where I was invited as an opening speaker.
It overviews current KO situation and global trends, offers some guides/directions in terms of e-commerce/m-commerce.
here's a news clip about the conference: http://youtu.be/MiHzu4wvGoo
--> you can see my appearance: from 00:49...=)
Hope this helps people who are interested in Korea market.
* fyi, this was done before I left ebay.
With the proliferation of desktops, laptops, mobiles, tablets, and smart TVs, there are more opportunities for people to shop anywhere and at any time. But that doesn’t mean brick-and-mortar is irrelevant. In this POV, we discuss how to integrate points of sale to create a consistent customer experience across platforms.
Before you launch your next (or first) mobile wallet campaign, let our Mobile Wallet experts here at Vibes teach you everything you need to know about Google Wallet and Apple's Passbook. You will learn: activation ideas, how to leverage Beacon technology, creative calls-to-action, design tips and the checklist every marketer needs before they launch.
As part of the 2014 edition of the Loyalty Observatory Congress organized by the University of Parma (Italy), where the theme was “the transition from paper to digital in loyalty”, Giuseppe Rizzi (International Account Manager at IceMobile) presented "how to add emotion to transactional loyalty", with focus on stamps collection in short loyalty programs from paper to mobile. After a brief company overview, the presentation outlines retailers paradoxical challenge of managing scale VS customer intimacy, noting how data and mobile represent the solution to it and deliver customer intimacy at mass scale. The benefits of paper stamps collection in loyalty programs are then discussed, together with the key inefficiencies that remain. Moving to digital stamps collection on mobile transforms inefficiencies in opportunities, adding moreover personal feel and opportunity for 1to1 communication. International case studies show how digital stamps collectors on mobile tend to spend more and redeem more items compared traditional paper collectors. Digitals stamps also increase number of participants as well as growing the contribution percentage to total collectors over time. Digital stamps also won 2 important international loyalty awards.
La presentazione di Giuseppe Rizzi, International Account Manager di IceMobile, nell'ambito della XIV Edizione del Convegno Annuale dell'Osservatorio Fedeltà UniPR dal titolo "Dalla carta al digitale: cosa cambia per la loyalty".
Similar to Ps258 2014 Trends in multichannel retail - keynote for ScotlandIS, February 2014 (20)
InternetRetailing - ABCOMM - webinar on IRUK500Ian Jindal
A webinar from InternetRetailing with the Brazilian eCommerce Association (http://www.abcomm.org/) looking at the IRUK500 and international trading.
www.internetretailing.net
Presentation at ScreenMediaExpo 2011 looking at the new opportunity for retailers as the store environment becomes an increasingly-important component of multichannel retail.
Keynote at EcommerceExpo North/TFM&A in May 2011 on Mobile Retailing (M-Retailing) and the changes that Mobile- and Social-Retailing are bringing to retailers.
See too www.internetretailing.net, www.m-retailing.net.
"Marketing in an age of Magic" - Keynote presentation to the SIPA Annual Conf...Ian Jindal
The closing keynote at the SIPA UK (Special Interest Publishers Association) Annual Conference.
Building on the them of epiphenomenology and magic, I discussed the impact of increased customer expectations when mobile, games, industry leaders have trained them to expect nothing short of magic. What are the business models? the metrics? the performance measures and of course the role of print and web in this customer-centred world?
Presentation to the Bazaarvoice Retail Lunch at the Century Club, London on 2 March, 2010.
Fresh from teaching the students on the MSc in Internet Retailing, Ian Jindal reflects on the essential requirement in turning generic, widely available technology and capability into a compelling and sustainable retail strategy... "Give a Toss [tm]"
Presentation to LBi in a "Truman" session - an informal show/tell/provoke session of 22 minutes, delivered in February 2010.
Building on previous themes of marketing magic, epiphenomenology, data and the Obama-Preedy Pricing Principle, this presentation is a swift run-through of the key concepts to stimulate discussion.
Ps097: RandomHouse Digital Day presentation on Making MagicIan Jindal
Presentation given to the Random House Digital Day in December 2009. A reprise of my Keynote at Econsultancy's Future of Digital Marketing conference, this presentation looks at Marketing Magic from the perspective of digital publishers.
Presentation for the Harvest Digital Retail Briefing on 6 November 2009.
Building on the day's theme of data, I reprise the arguments and challenges first explored at Econsultancy's "Future of Digital Marketing" keynote in June 2009.
Presentation at the London College of Fashion's conference on "On-Line Retail for the small fashion business".
Looking at the future for internet retailing - not so much from the perspective of retailer 'push' to customers, but from the perspective of a savvy, sophisticated customer who's using mobile, data, augmented reality - in short every capability available to them at zero cost - in order to manage their interaction with brands and retailers.
The presentation builds on previous work (also available on Slideshare.net/ikj ) on epiphenomenology, mcommerce and the Obama-Preedy Pricing Principle.
Tendances et opportunités pour la distribution multicanal au Royaume Uni
Presentation given at the eCommerce Conference organised in Paris by Prosodie on 2 July 2009.
Facebook in Retail - Presentation to the Danish eCommerce Federation (FDIH)Ian Jindal
Keynote for the Danish eCommerce Federation (FDIH) on "Facebook in Business".
Keynote: How can online retail use Facebook?
Ved Ian Jindal, Internet retailing
Ian will look at the role of Facebook in supporting customer's desire to engage with the brand, widgets and actually "doing things" as well as marketing. How can online retailers move towards a commercial and sustainable model. Ian willl look at the commercial opportunities on Facebook, as well as considering why we might use facebook rather than, say, trying to bring people to our own sites (ie 'old fashioned marketing').
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
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To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
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www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
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https://seribangash.com/article-of-association-is-legal-doc-of-company/
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www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
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Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
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At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
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Ps258 2014 Trends in multichannel retail - keynote for ScotlandIS, February 2014
1. Trends 2014
Connecting with the
Connected Customer
10 trends for multichannel retailers in 2014
COPYRIGHT ianjindal.com and InternetRetailing.net
February 13, 2014
2. Trends
!
!
1. Mobile, mobility and Tablets!
2. Delivery!
3. Click and Collect!
4. IRIS!
5. Seamlessness
COPYRIGHT ianjindal.com and InternetRetailing.net
!
6. Staff!
7. Social inside the business !
8. B2C - Brand to Consumer!
9. Product!
10. Total Retail [TM]
February 13, 2014
6. Mobile, mobile everywhere
European Smartphone users (%)!
2013 MobiLens research
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February 13, 2014
7. TITLE
Mobile and tablet use - while watching
TV!
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February 13, 2014
8. TITLE
Mobile will be 61% of web traffic by 2016!
• Twitter - 2.1bn searched a day; 80% mobile
• YouTube - 100hrs/minute uploaded, 1 Billion
users/month; 25% mobile
• Facebook - 70% of activity photo-based; 70%
mobile
!
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February 13, 2014
10. TITLE
Touch-first design - House of Fraser
Swipe-able; touchable…!
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February 13, 2014
11. 2
Delivering
!
… on our promises
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February 13, 2014
12. TITLE
Delivery promise is a key aspect of selling!
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February 13, 2014
13. Delivery promise is a key aspect of
selling!
Customers
Retailers
• 46% abandon due to delivery
concerns (IMRG)
• 50% looks for delivery data when
they start to shop
• 80% want progress updates after
purchase (SMS and Email - 89%
preference)!
•
•
•
•
COPYRIGHT ianjindal.com and InternetRetailing.net
72% - next day
44% - click and collect
18% - 6pm for next day
Amazon - Sunday delivery trials
February 13, 2014
14. Collection – beyond store and home!
Amazon lockers in malls!
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Collect+ Kiala convenience stores
February 13, 2014
15. 3
Click and Collect
!
Let s make it about you
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17
February 13, 2014
16. 25% of online orders are for collection in
store, but…!
Halfords – 86% of orders are for click and collect!
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Significant impact on store infrasture
February 13, 2014
17. TITLE
Click and collect – more than a button!!
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February 13, 2014
18. TITLE
Web to store integration!
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20
February 13, 2014
19. TITLE
Multichannel customers are worth 4x - an
additional advantage of click and collect!
• Multichannel customer worth circa
4x a single-channel customer!
• Some retailers now saying 8~12x!
• 1 in 3 customers who collect in
store but other products!
• 1 in 3 returns customers spend
more than the returns value!
Source: Aberdeen; interviews; JC Williams Group; McKinsey analysis
COPYRIGHT ianjindal.com and InternetRetailing.net
February 13, 2014
21. The store is important to our customers!
The store is used to fulfil and to inspire!
Customers use of channels
• 44% always check online first!
75%
• 65% check store first!
65%
• 87% see multi-channels as
important
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February 13, 2014
22. Mobile in store
European Smartphone users (%)!
2013 MobiLens research
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February 13, 2014
23. Digital is in-store!
John Lewis - StyleMe!
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Significant impact on store infrasture
February 13, 2014
28. 6
STAFF
!
The way they make you feel
COPYRIGHT ianjindal.com and InternetRetailing.net
February 13, 2014
29. TITLE
Impact of store employees on
purchasing!
Be as empowered as our
customers
Knowledge as a key
indicator within
customer satisfaction.
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February 13, 2014
30. Social inside the business
7
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February 13, 2014
!
39. 10
Other trends
!
International, Internet of Things, Big
Data, Insight, Wearable Technology
… many more – but we’re talking
about now…
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42
February 13, 2014
41. Trend -> action
!
• Body Level One!
– Body Level Two!
• Body Level Three!
– Body Level Four!
» Body Level Five
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• Customers are driving us !
• Make and deliver promises digitally, in store, delivery!
• Seamless execution!
• People, process, technology!
– Training and empowerment!
– Capability at every touchpoint!
– Seamless data!
• Customer experience under
your brand!
44
February 13, 2014
42. TITLE
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February 13, 2014