1.
<ul><li>Giving a Toss™ </li></ul><ul><li>Bazaarvoice “Century Club” Lunch </li></ul><ul><li>London, March2010 </li></ul><ul><li>www.ianjindal.com </li></ul>

2.
… of engagement

3.
When the network knows more than anyone

4.
<ul><li>Over 100 million customers profiled </li></ul><ul><li>40% active across multiple retailers </li></ul><ul><li>70 billion user-generated reviews </li></ul><ul><li>4.2 billion reviews served each month </li></ul><ul><li>575 retailers (October 2009) </li></ul><ul><li>http://www.texastechpulse.com/bazaarvoice_releases_traffic_stats/s-0021683.html </li></ul>When the network knows more than anyone

5.
Retailing – ‘retailler’

6.
Some antipatterns of caring…

7.
Data

8.
Data

9.
“ Irrelevancy”

10.
“ Irrelevancy”

11.
“ Irrelevancy”

12.
“ Irrelevancy”

13.
Coherence

14.
Relevance? Discovery?

16.
… if the juice is worth the squeeze…

17.
… if the juice is worth the squeeze… … Give a Toss™

18.
Performance and KPIs Topseller Loser Problem Opportunity CR VISITS

19.
Performance? Topseller Loser Problem Opportunity CR VISITS

20.
“ Cowards do not start, and the weak die on the way”

21.
Thank you

22.
www.ianjindal.com www.internetretailing.net www.innoparticularorder.com www.europeanecommerceforum.org http://twitter.com/ianjindal Thank you