AIMIA Future of Digital Retail Presentation by Dean Flynn of IE Agency and David Pisker of Officeworks. A return to the local: from clicks to bricks - the store's not dead.
1st Web Cross Channel Seminar - Fremtidens Forbruger (Asger)1st Web
The document discusses the changing consumer behaviors and the need for retailers to adopt an omni-channel approach. It notes that future generations of consumers are highly connected and move seamlessly between channels. To succeed, retailers need to provide consistent inventory, purchase options like buy online pickup in store, and customer service across all channels including mobile. Small pilot programs can help retailers test omni-channel strategies as consumers now expect to shop how they want, when they want, across any device.
Niall Coakley is a Senior Account Manager in the Ireland GMS(Google Marketing Solutions) team at Google having joined the company over three years ago.
The document discusses the rise of e-commerce and movement from online to offline retail. It notes that e-commerce grew rapidly in the 2000s due to convenience and low costs. Some online retailers have opened physical stores to provide customer service, brand exposure, and address "showrooming". Taobao, a Chinese e-commerce site, tried operating physical stores called "Taobao Malls" but they failed. However, the new "YES! Taobao" franchise model, which provides purchasing services, has seen more success in expanding offline. The document argues that moving online businesses offline can help reach new customers, improve service, and build trust.
This document summarizes the top 3 ways for retailers to better connect with mobile shoppers. It discusses how consumers expect a consistent shopping experience across devices and only 31% of retailers consider themselves truly omnichannel integrated. The top ways are to provide a responsive design that works across all devices, maintain consistent content and messaging, and offer features like in-store pickup that provide convenience. It also provides examples from Jelly Belly Candy Company on how they improved their mobile experience using the Mozu commerce platform.
Making Commerce Better, presented by Shopify Demac Media
Presented at the eCommerce Toronto Town Hall on Feb 13th 2014, Satish Kanwar, Toronto Director of Operations for Shopify, takes us through the future of retail and how to make commerce better.
A mobile experience is important for restaurants to grow their business. Smartphone usage is widespread, with over 90% of adults owning smartphones. Customers are increasingly using their phones to find local information and make purchasing decisions. A mobile app or mobile-optimized website allows restaurants to provide menus, online ordering, reservations, loyalty programs, and promotions to customers on their phones. This increases orders, visits, and revenue for restaurants that offer a good mobile experience.
Personalization is driving growth in digital food retailing as shoppers embrace omni-channel commerce. Grocery retailers are focusing on personalized promotions, offers, and interactions that reflect each shopper's preferences in order to increase sales and customer satisfaction in the evolving digital landscape. Technologies like analytics, machine learning, and artificial intelligence are critical for retailers to personalize at scale and maintain relationships with individual shoppers.
1st Web Cross Channel Seminar - Fremtidens Forbruger (Asger)1st Web
The document discusses the changing consumer behaviors and the need for retailers to adopt an omni-channel approach. It notes that future generations of consumers are highly connected and move seamlessly between channels. To succeed, retailers need to provide consistent inventory, purchase options like buy online pickup in store, and customer service across all channels including mobile. Small pilot programs can help retailers test omni-channel strategies as consumers now expect to shop how they want, when they want, across any device.
Niall Coakley is a Senior Account Manager in the Ireland GMS(Google Marketing Solutions) team at Google having joined the company over three years ago.
The document discusses the rise of e-commerce and movement from online to offline retail. It notes that e-commerce grew rapidly in the 2000s due to convenience and low costs. Some online retailers have opened physical stores to provide customer service, brand exposure, and address "showrooming". Taobao, a Chinese e-commerce site, tried operating physical stores called "Taobao Malls" but they failed. However, the new "YES! Taobao" franchise model, which provides purchasing services, has seen more success in expanding offline. The document argues that moving online businesses offline can help reach new customers, improve service, and build trust.
This document summarizes the top 3 ways for retailers to better connect with mobile shoppers. It discusses how consumers expect a consistent shopping experience across devices and only 31% of retailers consider themselves truly omnichannel integrated. The top ways are to provide a responsive design that works across all devices, maintain consistent content and messaging, and offer features like in-store pickup that provide convenience. It also provides examples from Jelly Belly Candy Company on how they improved their mobile experience using the Mozu commerce platform.
Making Commerce Better, presented by Shopify Demac Media
Presented at the eCommerce Toronto Town Hall on Feb 13th 2014, Satish Kanwar, Toronto Director of Operations for Shopify, takes us through the future of retail and how to make commerce better.
A mobile experience is important for restaurants to grow their business. Smartphone usage is widespread, with over 90% of adults owning smartphones. Customers are increasingly using their phones to find local information and make purchasing decisions. A mobile app or mobile-optimized website allows restaurants to provide menus, online ordering, reservations, loyalty programs, and promotions to customers on their phones. This increases orders, visits, and revenue for restaurants that offer a good mobile experience.
Personalization is driving growth in digital food retailing as shoppers embrace omni-channel commerce. Grocery retailers are focusing on personalized promotions, offers, and interactions that reflect each shopper's preferences in order to increase sales and customer satisfaction in the evolving digital landscape. Technologies like analytics, machine learning, and artificial intelligence are critical for retailers to personalize at scale and maintain relationships with individual shoppers.
The document discusses why restaurants need a mobile experience, noting that smartphones are ubiquitous and mobile users expect local businesses to have a mobile-friendly website or app. It provides examples of how mobile apps and websites can benefit restaurants by allowing customers to view menus, make reservations, receive offers and loyalty rewards. Developing a mobile app or website for a restaurant can increase orders, visits and revenue by providing customers with convenient mobile access.
This document discusses how DHL eCommerce can help Irish online retailers expand internationally. It notes that while 77% of Irish websites offer domestic delivery, only 20% offer international delivery, despite growing consumer demand for more delivery options. DHL argues that international shipping is now easier and lower cost, and retailers have nothing to lose by offering it. The document provides data showing customers spend more on average and are more likely to return when express delivery options are available. It outlines DHL's delivery options and recommends Irish retailers advertise their ability to ship globally, give customers delivery choices like express, and make returns easy to boost sales and growth internationally.
Deckers Brands Wows Customers Online and OffDemandware
Deckers Brands, the parent company of UGG, transformed its business model to focus on omni-channel retail and putting the customer at the center. It aligned previously separate retail, digital, and wholesale groups to share goals and data across all sales channels. Initiatives like Infinite UGG allow customers to view and purchase products not available in stores. The company's Magic Carpet and Digital Store Solution further blend the online and in-store shopping experiences through interactive displays and buy online/pickup in store options. Deckers leverages customer data from all channels to continuously improve brand experiences.
Global Insights and Guidance to Selling InternationallyDemac Media
Want to sell your products internationally but have no idea where to begin? Check out this presentation to learn about Global Insights and Guidance to Selling Internationally with Gautam Kalita from PayPal Canada. We break down the basics required to sell products, and the various transactional costs associated when going global. We also evaluate whether or not you should invest in 'internationalizing' your current solution or look to leverage Global Platforms & Marketplaces, as well as discuss on whether or not you need to sell internationally in the first place.
This document introduces BeInspired, an advertising platform designed for the on-demand world. It notes that video consumption is increasing dramatically online and on mobile. BeInspired allows users to touch points in videos that interest them to discover related content without interrupting the video. This engages users and can lead them to products. Advertisers can connect with consumers during inspired moments. Publishers gain new monetization through immersive ads and increased content engagement over time.
Nightline is Ireland's largest privately owned parcel carrier that delivers over 15 million parcels annually, half of which are e-commerce deliveries. It offers domestic and international delivery services as well as Parcel Motel, which allows consumers to redirect deliveries to over 140 secure locker locations. Parcel Motel has grown rapidly since launching in 2012 and now has over 300,000 registered users. The service provides benefits to both consumers and retailers by enabling flexible and convenient delivery options.
The death of brick-and-mortar stores has been greatly exaggerated and has changed the business among legacy players. Leading retailers maximize digital touchpoints and revamp store experiences, while those without a clear strategy fall exponentially further behind. Retailers must cater to an omnichannel world by internalizing the customer-first mindset and blending digital and physical commerce via tools like live in-store inventory, localized search results, drive-to-store, display ads and more.
What Are The Business Benefits Of Warehousing And Fulfillment?3pshipping
Storage can pose a problem for some businesses, especially independent ventures, either for their productions or imports and goods anticipating export. This is the place where warehousing proves to be helpful. It saves such businesses the battle by offering temporary or long haul storage facilities.
In this presentation, representatives from Boston Retail Partners and Mozu discuss the importance of a unified commerce platform in today's hyper-competitive retail marketplace.
Ecommerce UK: The Year Ahead conference deckPracticology
Practicology's 21st October 2015 Ecommerce UK conference featured sessions from House of Fraser, Usabilla, Smart Focus, and a panel session with Jaeger, Selfridges, STA Travel and Baker Ross on the topic of securing ecommerce sales growth in the next 12 months. Practicology also gave an advance view of its Mobile Usability Report 2015/16 produced in partnership with WhatUsersDo.
This document discusses why restaurants should have a mobile experience for their customers. It notes that over 90% of adults have smartphones and over half of all searches for restaurants on Valentine's Day were on mobile devices. A mobile app or website allows customers to view menus, make reservations, submit orders for delivery or pickup, and more. This increases customer spending and convenience. The document promotes a company that designs affordable mobile apps and websites for restaurants, noting features like loyalty programs, push notifications, and live updates that can boost customer engagement.
Sasta Bazar is an app that offers grocery delivery within 2 hours at cheaper prices than markets. It aims to save customers money, time, and effort by allowing one-click online shopping rather than trips to stores. The app leverages relationships with local merchants to offer competitive prices and guarantees quality. Its goals are to recruit more online shoppers by highlighting the convenience compared to traditional grocery shopping.
This document discusses why restaurants need a mobile experience. It notes that 91% of adults have smartphones and over 500 million Android phones and 300 million iPhones have been activated. Having a mobile app, mobile website, or QR codes allows restaurants to provide customers with options like viewing menus, making reservations, submitting feedback, and obtaining coupons. This increases orders, visits, customer base, and ultimately revenue for restaurants. The document promotes one company that provides apps, websites, and complete mobile marketing solutions for restaurants.
Practicology CEO Martin Newman demonstrated how leading retailers and consumer-focused businesses are delivering against his Customer Mix framework to achieve customer-centricity.
This document discusses why restaurants should have a mobile experience for their customers. It notes that over 500 million Android phones and 300 million iPhones have been activated, showing that customers are already mobile. Having a mobile app, mobile website, or QR codes allows restaurants to provide customers with information like menus and daily specials, accept orders for delivery or pickup, and generate more business and revenue through increased customer engagement and loyalty programs. The document provides examples of features that can be included in a restaurant mobile app and pricing information for developing an app.
Ecommerce UK - Cross-border Ecommerce conferencePracticology
The document summarizes an event on cross-border ecommerce held by Ecommerce UK. It includes:
- An agenda for presentations on localizing websites for international sales, global payments, and expanding into new markets.
- Summaries of presentations on localizing content, product listings, and marketing for the German market.
- Insights from retailers on adapting to different regional preferences and perceptions of brands abroad.
- Tips on being realistic about the costs and challenges of entering new international markets from a digital services provider.
- Information on growing demand for British brands online globally and opportunities for UK retailers through online export channels.
This document discusses how consumer shopping behavior has shifted to being "mobile first" and emphasizes the importance of having an "commerce everywhere" strategy. It highlights how Shopify Plus helps businesses succeed in this new landscape by allowing them to capture customers across mobile apps, social media, brick-and-mortar stores, and more through features like mobile-responsive themes, social commerce integrations, and point-of-sale solutions. Examples are given of businesses that have seen success through strategies like promotions on Facebook Shop and Pinterest, as well as using Shopify POS in physical stores and pop-ups.
Discover key trends in eCommerce and how to stay ahead of the competition by leveraging outsourced order fulfillment. Learn how you can save as much as 35% on domestic shipping and 75% on international shipping while saving time and money. See how Shipwire fits in with your multi-channel product brand.
The document argues that the Baltimore Grand Prix should be ended for four reasons: failed projections, management woes, unpopularity with Baltimore residents, and losing money. It cites several sources that show attendance, TV viewership, and economic impact were lower than projected. Residents were against hosting the event and management of the Grand Prix has been poor. The city of Baltimore has lost money each year hosting the Grand Prix.
The document discusses why restaurants need a mobile experience, noting that smartphones are ubiquitous and mobile users expect local businesses to have a mobile-friendly website or app. It provides examples of how mobile apps and websites can benefit restaurants by allowing customers to view menus, make reservations, receive offers and loyalty rewards. Developing a mobile app or website for a restaurant can increase orders, visits and revenue by providing customers with convenient mobile access.
This document discusses how DHL eCommerce can help Irish online retailers expand internationally. It notes that while 77% of Irish websites offer domestic delivery, only 20% offer international delivery, despite growing consumer demand for more delivery options. DHL argues that international shipping is now easier and lower cost, and retailers have nothing to lose by offering it. The document provides data showing customers spend more on average and are more likely to return when express delivery options are available. It outlines DHL's delivery options and recommends Irish retailers advertise their ability to ship globally, give customers delivery choices like express, and make returns easy to boost sales and growth internationally.
Deckers Brands Wows Customers Online and OffDemandware
Deckers Brands, the parent company of UGG, transformed its business model to focus on omni-channel retail and putting the customer at the center. It aligned previously separate retail, digital, and wholesale groups to share goals and data across all sales channels. Initiatives like Infinite UGG allow customers to view and purchase products not available in stores. The company's Magic Carpet and Digital Store Solution further blend the online and in-store shopping experiences through interactive displays and buy online/pickup in store options. Deckers leverages customer data from all channels to continuously improve brand experiences.
Global Insights and Guidance to Selling InternationallyDemac Media
Want to sell your products internationally but have no idea where to begin? Check out this presentation to learn about Global Insights and Guidance to Selling Internationally with Gautam Kalita from PayPal Canada. We break down the basics required to sell products, and the various transactional costs associated when going global. We also evaluate whether or not you should invest in 'internationalizing' your current solution or look to leverage Global Platforms & Marketplaces, as well as discuss on whether or not you need to sell internationally in the first place.
This document introduces BeInspired, an advertising platform designed for the on-demand world. It notes that video consumption is increasing dramatically online and on mobile. BeInspired allows users to touch points in videos that interest them to discover related content without interrupting the video. This engages users and can lead them to products. Advertisers can connect with consumers during inspired moments. Publishers gain new monetization through immersive ads and increased content engagement over time.
Nightline is Ireland's largest privately owned parcel carrier that delivers over 15 million parcels annually, half of which are e-commerce deliveries. It offers domestic and international delivery services as well as Parcel Motel, which allows consumers to redirect deliveries to over 140 secure locker locations. Parcel Motel has grown rapidly since launching in 2012 and now has over 300,000 registered users. The service provides benefits to both consumers and retailers by enabling flexible and convenient delivery options.
The death of brick-and-mortar stores has been greatly exaggerated and has changed the business among legacy players. Leading retailers maximize digital touchpoints and revamp store experiences, while those without a clear strategy fall exponentially further behind. Retailers must cater to an omnichannel world by internalizing the customer-first mindset and blending digital and physical commerce via tools like live in-store inventory, localized search results, drive-to-store, display ads and more.
What Are The Business Benefits Of Warehousing And Fulfillment?3pshipping
Storage can pose a problem for some businesses, especially independent ventures, either for their productions or imports and goods anticipating export. This is the place where warehousing proves to be helpful. It saves such businesses the battle by offering temporary or long haul storage facilities.
In this presentation, representatives from Boston Retail Partners and Mozu discuss the importance of a unified commerce platform in today's hyper-competitive retail marketplace.
Ecommerce UK: The Year Ahead conference deckPracticology
Practicology's 21st October 2015 Ecommerce UK conference featured sessions from House of Fraser, Usabilla, Smart Focus, and a panel session with Jaeger, Selfridges, STA Travel and Baker Ross on the topic of securing ecommerce sales growth in the next 12 months. Practicology also gave an advance view of its Mobile Usability Report 2015/16 produced in partnership with WhatUsersDo.
This document discusses why restaurants should have a mobile experience for their customers. It notes that over 90% of adults have smartphones and over half of all searches for restaurants on Valentine's Day were on mobile devices. A mobile app or website allows customers to view menus, make reservations, submit orders for delivery or pickup, and more. This increases customer spending and convenience. The document promotes a company that designs affordable mobile apps and websites for restaurants, noting features like loyalty programs, push notifications, and live updates that can boost customer engagement.
Sasta Bazar is an app that offers grocery delivery within 2 hours at cheaper prices than markets. It aims to save customers money, time, and effort by allowing one-click online shopping rather than trips to stores. The app leverages relationships with local merchants to offer competitive prices and guarantees quality. Its goals are to recruit more online shoppers by highlighting the convenience compared to traditional grocery shopping.
This document discusses why restaurants need a mobile experience. It notes that 91% of adults have smartphones and over 500 million Android phones and 300 million iPhones have been activated. Having a mobile app, mobile website, or QR codes allows restaurants to provide customers with options like viewing menus, making reservations, submitting feedback, and obtaining coupons. This increases orders, visits, customer base, and ultimately revenue for restaurants. The document promotes one company that provides apps, websites, and complete mobile marketing solutions for restaurants.
Practicology CEO Martin Newman demonstrated how leading retailers and consumer-focused businesses are delivering against his Customer Mix framework to achieve customer-centricity.
This document discusses why restaurants should have a mobile experience for their customers. It notes that over 500 million Android phones and 300 million iPhones have been activated, showing that customers are already mobile. Having a mobile app, mobile website, or QR codes allows restaurants to provide customers with information like menus and daily specials, accept orders for delivery or pickup, and generate more business and revenue through increased customer engagement and loyalty programs. The document provides examples of features that can be included in a restaurant mobile app and pricing information for developing an app.
Ecommerce UK - Cross-border Ecommerce conferencePracticology
The document summarizes an event on cross-border ecommerce held by Ecommerce UK. It includes:
- An agenda for presentations on localizing websites for international sales, global payments, and expanding into new markets.
- Summaries of presentations on localizing content, product listings, and marketing for the German market.
- Insights from retailers on adapting to different regional preferences and perceptions of brands abroad.
- Tips on being realistic about the costs and challenges of entering new international markets from a digital services provider.
- Information on growing demand for British brands online globally and opportunities for UK retailers through online export channels.
This document discusses how consumer shopping behavior has shifted to being "mobile first" and emphasizes the importance of having an "commerce everywhere" strategy. It highlights how Shopify Plus helps businesses succeed in this new landscape by allowing them to capture customers across mobile apps, social media, brick-and-mortar stores, and more through features like mobile-responsive themes, social commerce integrations, and point-of-sale solutions. Examples are given of businesses that have seen success through strategies like promotions on Facebook Shop and Pinterest, as well as using Shopify POS in physical stores and pop-ups.
Discover key trends in eCommerce and how to stay ahead of the competition by leveraging outsourced order fulfillment. Learn how you can save as much as 35% on domestic shipping and 75% on international shipping while saving time and money. See how Shipwire fits in with your multi-channel product brand.
The document argues that the Baltimore Grand Prix should be ended for four reasons: failed projections, management woes, unpopularity with Baltimore residents, and losing money. It cites several sources that show attendance, TV viewership, and economic impact were lower than projected. Residents were against hosting the event and management of the Grand Prix has been poor. The city of Baltimore has lost money each year hosting the Grand Prix.
The document discusses color theory concepts like primary, secondary, and tertiary colors as well as color harmony schemes based on analogous, commentary, and natural colors. It provides tips for PowerPoint design including using two fonts at most, making titles the biggest, customizing defaults, and changing themes to complement topics. It also lists some websites with more information on color theory and PowerPoint presentation tips.
During my time in this agency in over two and a half years, I have been trying to ensure that our clients have a more positive and enhanced experience of accessing our prototypes such as website designs, mock-up prototypes and so on. So far I have been using After effect, Indesign and Flash and other applications to certain success. I have found that designing prototypes using those applications to be a lengthy and complex process.
SEMA 2015: How to Market to, Sell and Service Today's Connected Consumer asTech
Generation “C” is not a demographic. It's everyone. Your existing and potential customers are all connected, and in control. Today’s connected consumers require all businesses, including collision repairers to connect, communicate, market to, sell and service them in the same ways they connect and communicate! This session helped attendees understand the tools, technologies and techniques today’s automotive businesses need to utilize to connect with, communicate, market to, sell and service today’s “connected consumer.
1) Capgemini provides consulting, IT, and managed services to help retail clients engage with technology-enabled consumers.
2) The document summarizes research from a 2014 study of over 18,000 digital shoppers across 18 countries. It examines consumers' use of digital channels and devices in their shopping journeys.
3) Key findings include that while physical stores remain important, consumers expect to do more online shopping in the future, and fashion purchases are growing more online than other categories.
This document provides an agenda and overview for a presentation on procurement essentials and e-commerce success. The presentation will cover strategic developments in e-commerce and multi-channel retail, including planning, challenges, requirements gathering, requests for proposals, supplier selection, and return on investment. It will also discuss the growth of mobile commerce and need for retailers to plan for cross-channel strategies that provide a seamless customer experience across online and offline channels.
Human: Thank you for the summary. Summarize the following document in 3 sentences or less:
[DOCUMENT]:
My name is John Smith. I am 35 years old and I live in New York City. I have worked as a software engineer for the past
This report is an in-depth look at how the global retail industry is impacted by mobile phones and social media. The report includes a variety of case studies and examples of how brands are adapting to the changing times.
DigPH2015 - Pavan Challa: How Digital got me off the streetsAdSpark
Pavan Challa from FourEyes.ph talks about How Digital got him off the streets from DigPH: Big Digital Ideas for Small to Medium Businesses (April 22, 2015)
Upholstery and Trim 50th Anniversary Luncheon PresentationasTech
This presentation was created for and presented to the Upholstery and Trim Association's 50th Anniversary conference.
Tools, Technologies and Techniques to Help Upholstery and Trim Distributors and Their Customers Compete and Win in a Consolidating Market
Tieto Retail Experience - How will the retail remain relevant for all of us?Tieto Corporation
Mikko Leinonen, Head of Customer Experience Management unit at Tieto, answers to this question at the IndustryForum Retail & FMCG event 19th May 2015. See some of his thoughts about the topic in this presentation.
Ocatalog is an branded native mobile app for online/eCommerce stores. It is an innovative product modernizing mobile shopping. Online stores can extend their presence on smart phones and tablets and have their branded app ready for customers at a fraction of the cost of a custom solution.This feature rich mCommerce app helps retailers to win, gain & retain more customers.
La presentazione del Dott. Mario Bini e della Dott.ssa Virginia Vassallo affronta il tema della digitalizzazione nel mercato Business-to-business, con un focus sull’e-commerce utilizzato per l’export.
This document discusses the strategy and execution of establishing an omnichannel distribution model for the brand Carven in Japan. Key points include:
- Collecting customer data from all touchpoints including ecommerce, retail stores, and department stores and merging the data for analysis.
- Developing a best-in-class multi-channel customer service by integrating call centers, ecommerce, retail, and warehouses.
- Adapting communication and promotion strategies based on customer data segmentation and purchase history across channels.
- Establishing KPIs and being responsive to optimize the omnichannel model through improvements and addressing challenges over time.
The New-Era Digital Store: Expectations, Insights and Consumer IndividualityMozu
Learn about the exhilarating future of the digital store with this presentation from Jason Wallis, CTO of Mozu, and guest speaker, Adam Silverman, Principal Analyst of Forrester Research.
Meet Magento 2015 Utrecht - Digital in store - SmileSmile I.T is open
Smile's conference at the Meet Magento 2015 on Wednesday 27th and Thurday 28th in Utrecht (Netherlands)
Our E-business expert, Florent Sabourin, has animated a session about the subject "E-Sellers, boost your sales with in-store digital retail experiences!"
The Meet Magento conference is the perfect place for merchants, system integrators, developers and service providers that want to get independent information about Magento and ecommerce.
How the changing consumer trends due to change in technology and political scenario in India has induced the growth for ecommerce industry with snapdeal as the business model for analysis
Moving Beyond Mobile: Delivering a Seamless Digital Experience from Online to...Mozu
Learn how to deliver a seamless digital experience with this presentation from Jason Wallis, CTO of Mozu, featuring Adam Silverman, Principal Analyst at Forrester Research.
Watch the webinar replay here: http://info.mozu.com/ecommerce-responsive-design-considerations-webinar.html
Retainstruments solution for RETAIL CompaniesJelisei Lokotar
RetailInstruments provides a decision support system using consumer behavior analytics from WiFi data. The system collects anonymous MAC addresses and signal strengths to analyze metrics like foot traffic, capture and bounce rates, dwell time, loyalty of returning visitors, and cross-audience between stores. This data helps retailers optimize marketing, displays, layouts and measure campaign effectiveness. It is used across industries like fashion, electronics and shopping malls to improve sales, customer service and benchmark performance.
Omnichannel is a buzz word, but it is all about understanding our customers. This presentation is about how retail to prepare their business to embrace these changes.
I presented this on Customer Journey event (sponsored by ICUBE and MAgento) as well as at Microsoft eCommerce event in Jakarta Indonesia.
Holiday shopping preferences 20 nov 2013Rusty Warner
This document summarizes the findings of a survey on holiday shopping preferences in 2013. Some key findings include:
- Consumers do research across channels like catalogs, mobile, and online, but social media is less used for research.
- Both online and in-store shopping are popular, with consumers valuing product evaluation, deals, and convenience differently between the channels.
- Mobiles are well used for product research but less for purchases. Consumers expect a consistent experience across channels.
- Most consumers will pay more for a better customer experience and are not loyal to any single brand.
Superfast Business: Be successful at digital marketingSuperfast Business
Superfast Business - offers fully funded support to help ambitious businesses in the South West with a focus on rural areas identify, maximise and profit from the opportunities that superfast broadband and new technologies present. They have a team of expert advisers, a programme of events on hot topics offering inspirational insights and practical solutions and access to IT specialists and knowledge.
The service is aimed at businesses who have heard superfast broadband is coming to their area or are already experiencing good connection speeds and fulfill ERDF eligibility criteria.
Register on their website today to see if your business is able to access the full support package and keep up to date with the latest technologies and information.
w: www.superfastbusiness.co.uk
e: info@superfastbusiness.co.uk
t: 0845 603 8593
It’s no secret that the marketing landscape is growing increasingly complex, with numerous channels, privacy regulations, signal loss, and more. One of the biggest problems facing marketers today is that they’re experiencing data deluge and data drought simultaneously.
Bliss Point by Tinuti addresses these challenges by providing a single, user-friendly platform for measuring what marketers previously struggled to measure. With Bliss Point, you can move beyond simply validating past actions and instead use measurement to guide real-time decision-making on what should happen next.
Join our product experts for a live demonstration of Bliss Point. Discover how it can empower your brand with the tools and insights needed to optimize each channel, across your entire media mix, and your overall brand performance.
The Future of E-commerce: first-hands insights.Solvd, Inc.
According to Statista, revenue in the e-commerce market is projected to reach US$4,117.00bn in 2024. New technologies and methodologies constantly influence how the e-commerce market develops and shapes itsthe future of e-commerce. The main questions are in the air: How can we stay aligned with e-commerce business owners and ensure our engineering services meet their evolving needs?
At Solvd, this question prompted a deep dive into the current e-commerce landscape. Our goal was to get information about the future of e-commerce directly from first-hand sources. In the course of our research, we explored:
- Portrait of respondents.
- Current challenges and pain points of the e-commerce industry.
- Emerging trends and upcoming opportunities.
- Human resource allocation for e-commerce projects.
- Solutions and actionable advice for business owners.
- The role of a reliable partner in problem-solving.
Explore, download, and share invaluable insights made by Solvd!
13. SALES ECOSYSTEM
Stores
Online
Multi-brand &
Concession
Deliver ultimate brand
experience
Convenience & touch
and feel factors
Universal focus
Entire product catalogue
Drive online conversions
Ensure your brand is
top of mind in
competitive
environments
Support store staff
and drive sales in
store
Drive sales in store &
support consistent
service levels
Real time
inventory visibility
across all
channels
17. CHECKLIST
Mobile optimised site and emails
Mobile friendly store locator
Geo targeting
Click and collect
Ship from store
Store inventory available online
Email receipts