AMPOWER OUTSOURCING is an IT and BPO company established in 2003 that specializes in integrated BPO solutions and customer/back-office lifecycle management services. It aims to deliver high-quality, cost-effective solutions through sound delivery models and business strategies. AMPOWER OUTSOURCING has over 500 seats in New Delhi and offers services like customer support, data processing, and accounts processing. It focuses on recruiting qualified employees and providing thorough training to ensure quality service delivery.

1. AMPOWER OUTSOURCING CORPORATE PRESENTATION

2. 2Introduction:In 2003, we incorporated AMPOWER OUTSOURCING as a IT Enabled and Business Process Outsourcing (BPO) under the Companies Act 1956 specializes in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. We have evolved sound delivery models and business strategies to delivery high-quality and Cost-effective solution to meet their goals and perform better. Our commitment, Customer satisfaction, Technical expertise, Corporate value and Transparency have made us a preferred Vendor to our Clients.AMPOWER OUTSOURCING India, is pure play, third-party BPO Company offering both voice and non-voice services on a blended delivery platform.

3. 3SummaryAMPOWER OUTSOURCING, a techno-savvy company, which believes in investing quality manpower and constant up gradation of technology and intellectual property, to deliver services, that always match or exceed customer’s expectations. Our services help you to cut costs and increase productivity. Our systematic approach has made us the most preferred remote e-services company, for companies looking for measurable business solutions.AMPOWER OUTSOURCING has proven expertise in running world-class Business Process Outsourcing service operations catering to the needs of both Indian and global clients. You can get the satisfaction of working with a technology partner, who understands your outsourcing needs and works in tandem to provide reliable and scalable solutions.

4. 4SummaryDesigning a Solution is a specialized job to make the customers’ needs and requirements more automatic, productive, progressive and profitable. That's where AMPOWER OUTSOURCING comes in. The total understanding of the mechanics of the medium allows us to build productive and economical solutions. AMPOWER OUTSOURCING with its elite customers with a high customer retaining ratio is here with a long term Business Strategy and Relationship with its associates. This has made to achieve the goals in delivering the finest products to the customer. AMPOWER OUTSOURCING redefines customer service and business ethical standards of the IT industry. AMPOWER OUTSOURCING sincerely direct all it’s efforts to be the choice of customers.

5. Company Portfolio5Company PortfolioAMPOWER OUTSOURCING has a 500+ seaters 24/7 facility in the midst of global MNC Companies at New Delhi, India providing cost effective services to various Multinational clients all over the world. Our service portfolio includes Inbound Customer Services (Tech. Support and Web Services( E-mail and Chat Support), Outbound services and whole range of data oriented back office services in transaction processing, Accounts Processing, Data Processing & Conversion. The management of AMPOWER OUTSOURCING is a blend of young and experienced. The team has a cumulative experience of more than 30 years in the IT Enable Services Industry. During the past few years, the team has successfully executed various consultancy assignments for domestic and global clients.

6. 6Company PortfolioThe management has proven expertise in global market dynamics and have a strong business development team in U.S. and U.K. to position the company as a global performance center. The company on creating a customer open environment with world class infrastructure, best of breed technology, team culture and quality in service delivery. To ensure quality in service delivery, AMPOWER OUTSOURCING thrives onImplementing ISO standards in Each and every process. We follow stringent security standards and aiming to have COPC standards and Six Sigma practices in coming future.

7. 7Manish Jha– DirectorRoles and responsibilities:Board Administration and Support.

8. Management Development.

9. Organizational Change Management.

10. Organizational performance management.

11. Business planning.

12. Ethics management system.

13. Group performance management.

14. Marketing and Promotions.

15. Financial, Tax, Risk and Facilities Management.Experience:5 years of experience in B.P.O sector.

16. 8Megha– Head – Strategic & Corporate PlanningRoles and responsibilities: Effective liaison between the client and the company.

17. Process engineering and implementation.

18. Campaign management.

19. Recruitment analysis.

20. Campaign Analysis.

21. Ensuring the process is achieving the client defined targets.

22. Workout on strategic planning to enhance the performance.

23. Workout on preventive and corrective actions as and when required as well as for any out of triggers which might affect the process performance.

24. Floor management.

25. Attrition management.

26. Shrinkage analysis.

27. Leadership team management.

28. Ensuring skip level meeting with the advisors.

29. Reports Analysis.

30. Managing performance appraisals and incentives.Experience:6 years and 6 months experience in BPO sector.9Contact Center Services From India To Rest Of The WorldAMPOWER OUTSOURCING is a leading Contact Center company established in India.Focused on building long term relationships with the Clients by delivering outstanding services to the final consumer.With a strong combination of powerful technology and highly-trained personnel, we are able to compete in the global market, meeting the required standards by the industry.

31. 10BPOBusiness Process Outsourcing (BPO) has the potential enabling power to vitalize Businesses and energize Economic growth. BPO benefits are significant, sustainable and strategic - or rather, they can be. To ensure that customer expectations are consistently met and often exceeded requires a BPO Service Provider with the Right Stuff - starting off with:Related Technology Domain Expertise - AMPOWER OUTSOURCING has developed extensive expertise in a wide range of emergent and mainstream Technology Domains. Some of these Domains bear a direct relationship to a wide range of B.P.O services - CRM/ ERP/ SCM/ Imaging & Workflow etc.

32. 11VoiceAMPOWER OUTSOURCINGoffersa state of art Call Center facility with latest technology and competent personnel, ensuring cost effective solution to meet the inbound and outbound calling requirements. We provide round the clock services and support to our clients and ensure that you reach your customer anywhere and everywhere, anytime and every time.AMPOWER OUTSOURCINGprovideextensive training for the call center agents on the accent and telephone handling skills. Our training covers Accent and conversation skills, Call center etiquette, Internet skills, Sales skills and Technical skills.

33. 12We Offer Inbound And Outbound services such as:-Help DeskProviding support to companies that market technological products and have a critical number of consumers who use them.Customer CareAssisting consumers on using products and services according to their individual characteristics and needs.Up-selling and Cross-sellingTaking advantage of contacting the consumers to offer and sell different products and services of the same company. Back OfficeIntegrating administration services, technology based scanning, data processing, document management and business processes solutions.

34. 13Profiling, Training & Competency Creation Recruiting the right service personnel with the right attitude is a major priority for a growing organization like AMPOWER OUTSOURCING Specific skills, Knowledge, Values and Attitude are identified and aligned with client expectations and our business goals. AMPOWER OUTSOURCING well-structured recruitment process has attracted a large number of talented young people from the resource pool available in India. We manage retention and motivation through a highly structured career path, cross- functional opportunities and performance-oriented incentives. Excellent written and verbal communication skills.

35. Basic PC skills.

36. A high degree of Initiative to perform a quality job.

37. Be true team players brimming with team spirit.

38. Self-confident.

39. Have a passion for excellence. 14Expertise