AMPOWER OUTSOURCING is an IT and BPO company established in 2003 that specializes in integrated BPO solutions and customer/back-office lifecycle management services. It aims to deliver high-quality, cost-effective solutions through sound delivery models and business strategies. AMPOWER OUTSOURCING has over 500 seats in New Delhi and offers services like customer support, data processing, and accounts processing. It focuses on recruiting qualified employees and providing thorough training to ensure quality service delivery.
Nexsus Techno Solutions Pvt Ltd established inside the season 2004, is often a technologies answer service, cantered on CTI products along with Program Computer software growth utilizing amazing benefits inside latest technology. Nexsus has efficiently specific to the home CTI market needs, making high revenue generating opportunities along with while doing so were able to gain a compounded progress pace regarding over 100% given that its invention.
Avalance Global Solutions is a multinational information technology and outsourcing company headquartered in Vadodara, India and Mountain View, California.
Nexsus Techno Solutions Pvt Ltd established inside the season 2004, is often a technologies answer service, cantered on CTI products along with Program Computer software growth utilizing amazing benefits inside latest technology. Nexsus has efficiently specific to the home CTI market needs, making high revenue generating opportunities along with while doing so were able to gain a compounded progress pace regarding over 100% given that its invention.
Avalance Global Solutions is a multinational information technology and outsourcing company headquartered in Vadodara, India and Mountain View, California.
AIRWAY Drone Service Delivery – On Time, Every Time -HR Recruitment & Training Plan
Season 3 Semi Final Business Case Scenario Submission of Submitted By : Sasturkar Gauri Gajendra - From Team Wright | Submission Date & Time : 2021-03-14 11:02:13
To achieve Break-Even within first year of operations, Brand Establishment and Innovation in processes and product to become Market leader
Season 3 Semi Final Business Case Scenario Submission of Submitted By : Akanksha Nitin Raipatrewar - From Team Wright | Submission Date & Time : 2021-03-14 11:07:28
Season 3 Semi Final Business Case Scenario Submission of Submitted By : Lingraj Meher - From Team Wright | Submission Date & Time : 2021-03-14 03:32:32
Augmentis is a technology services company headquartered in Bangkok with branch offices in Singapore,Jakarta and Sydney.
Our vision is to provide quality professional services from ASEAN, across a range of technologies most common in Enterprise organizations. Client Engagement is local, Client Development is Global. Our hybrid model of identifying all the local and global aspects of modern software design, production and management; delivers low-risk, dependable, high quality software projects.
Our staff are experienced, reliable, professionals who can work with you in a variety of ways, on and/or off-site augmenting your organizations delivery capability.
We provide technology services that reduce risk, save cost, increases productivity, and most importantly, we do it in a practical, results-focused, and rapid deployment manner.
We provide “solutioning”, understanding your strategic goals and aligning our solutions to provide real value to your business.
We deliver what we promise
Since 1997, Magna Infotech has been a leading provider of technology staff augmentation & solutions in the Indian sub-continent.
The only staffing company with industry focused verticals, Magna provides customers with a comprehensive talent management solution specific to an industry, geography or business purpose. Our 7,900 associates are proficient in 450+ skill sets, across multi industry sectors. They are ably supported by sophisticated internal tools, an industry leading fulfillment engine and an unparalleled associate engagement and support framework.
For associates and employees, we offer an enriching experience that promotes career growth and lifelong learning.
With a customer base of 180 companies it is our constant endeavor to be recognized as a “partner-of-choice”.
AIRWAY Drone Service Delivery – On Time, Every Time -HR Recruitment & Training Plan
Season 3 Semi Final Business Case Scenario Submission of Submitted By : Sasturkar Gauri Gajendra - From Team Wright | Submission Date & Time : 2021-03-14 11:02:13
To achieve Break-Even within first year of operations, Brand Establishment and Innovation in processes and product to become Market leader
Season 3 Semi Final Business Case Scenario Submission of Submitted By : Akanksha Nitin Raipatrewar - From Team Wright | Submission Date & Time : 2021-03-14 11:07:28
Season 3 Semi Final Business Case Scenario Submission of Submitted By : Lingraj Meher - From Team Wright | Submission Date & Time : 2021-03-14 03:32:32
Augmentis is a technology services company headquartered in Bangkok with branch offices in Singapore,Jakarta and Sydney.
Our vision is to provide quality professional services from ASEAN, across a range of technologies most common in Enterprise organizations. Client Engagement is local, Client Development is Global. Our hybrid model of identifying all the local and global aspects of modern software design, production and management; delivers low-risk, dependable, high quality software projects.
Our staff are experienced, reliable, professionals who can work with you in a variety of ways, on and/or off-site augmenting your organizations delivery capability.
We provide technology services that reduce risk, save cost, increases productivity, and most importantly, we do it in a practical, results-focused, and rapid deployment manner.
We provide “solutioning”, understanding your strategic goals and aligning our solutions to provide real value to your business.
We deliver what we promise
Since 1997, Magna Infotech has been a leading provider of technology staff augmentation & solutions in the Indian sub-continent.
The only staffing company with industry focused verticals, Magna provides customers with a comprehensive talent management solution specific to an industry, geography or business purpose. Our 7,900 associates are proficient in 450+ skill sets, across multi industry sectors. They are ably supported by sophisticated internal tools, an industry leading fulfillment engine and an unparalleled associate engagement and support framework.
For associates and employees, we offer an enriching experience that promotes career growth and lifelong learning.
With a customer base of 180 companies it is our constant endeavor to be recognized as a “partner-of-choice”.
This beautiful book features all 118 elements in the periodic table. COMING SOON: The Photographic Card Deck of THE ELEMENTS--A companion to the bestselling book. One element per card appears as a full size image with info on the back!
They were book industry careerists, and they left it all to open up a bed and breakfast on the eastern shore of Maryland.
It is the story of renovations, certainly, and budgets and nails and setbacks. But it’s also the story of one couple’s relationship, of their attempt to grow roots in a community that doesn’t trust outsiders, of what it takes to create a home and a life from a dream.
Enjoy this peek into their life and The House at Royal Oak.
In this 1 hour webinar hosted by CharityNet USA, we discuss branding and how it is essential to the success of your nonprofit organization. For more information on nonprofit marketing, please visit: http://www.charitynetusa.com/nonprofit_marketing.php
Quick functional UI sketches with Lua templates and mermaid.jsAlexander Gladysh
The talk presents a programmer-friendly approach to rapid prototyping of functional UI sketches for an enterprise application, using a home-grown Lua text template library and the mermaid.js command-line tool. The speaker will also share the experience of creating yet another text template library, the reasoning behind it and the lessons learned in the process of implementation.
Presentazione dell'Offerta Formativa dell'Istituto Pantheon: Corsi Accademici triennali di primo livello e Corsi Professionali.
I Corsi Accademici sono autorizzati con Decreto Ministeriale prot. n. 626 del 18/07/2013 e rilasciano, al loro termine, previa discussione della tesi di Laurea, un Diploma Accademico di primo livello equivalente alla Laurea triennale.
I Corsi Professionali sono autorizzati ai sensi della Legge 845 del 21/12/1978 e rilasciano Attestati di Qualifica e Specializzazione Professionale con validità legale in Italia ed in tutto il territorio dell'Unione Europea
This presentation, delivered at the UKCoRR Members Meeting at the Open University Milton Keynes on Dec 3rd, 2013, provides an update of the evolution of ORCID implementation with specific emphasis in the UK, highlighting the opportunities the identifier offers to repositories and CRIS systems and the challenges that universities need to address when planning to adopt ORCID at institutional level.
Social Media Extravaganza for NonprofitsGrace Dunlap
In this 1 hour webinar hosted by CharityNet USA, we discuss the breakdown of social media for nonprofit organizations, including: micro-blogging, blogging, video sharing, bookmarking and more. For more information on nonprofit marketing, please visit: http://www.charitynetusa.com/nonprofit_marketing.php
Presimetrics: What the Facts Tell Us About How the Presidents Measure Up On the Issues We Care About
Ever wonder which president was TRULY the best? An economist, an economics writer, and a noted graphic designer present an unbiased, and often surprising, analysis of how our modern presidents—from Ike to G.W.—have performed on more than a dozen critical national issues, including GDP, personal income, health care, crime, national security, education, family values, and more.
The results may surprise you!
COMING SPRING 2010
Black Dog & Leventhal Publishers, Inc.
www.blackdogandleventhal.com
VRX Outsourcing is a leading world supplier of enterprise business solutions and IT/Telecom company that focuses on extremely qualitative, innovative integrated e-business solutions, timely delivered and efficient services. Our competencies exist providing custom created business solutions to world customers and determination a rank of specific tasks on application development.
We have a passionate development team with wonderful vary of skills, deep vertical industries experience and excellence in advanced technologies. By wise mix of business analysis and management with latest technology, VRX Outsourcing styles and develops custom created software and online applications. We’ve a broad vary of technology services that deliver real business results.
VRX Outsourcing includes a huge business for outsourcing, all IT/Telecom services and many more from India. Our main preference is to achieve your trust through our commitment and integrity, extending most prices to you and pains to exceed your expectations.
Xicom Technologies - Web Development ServicesChris MIller
Xicom is a leading CMMI level-3 web development company, provides web application development services, custom application development, offshore IT consulting and software outsourcing solutions. Custom web application development services from professional website development company.
For more information, call +1.305.600.4855 or visit: www.xicom.biz
Arokia IT is a professionally managed, progressive and one of the fastest growing IT companies in the country. The primary focus of Arokia is to deliver world-class IT solutions to the global customers. Arokia’s impeccable capabilities have successfully disseminated all across the global spectrum, including software application development, web development, web applications development, mobile applications development and offshore development services.
Visit Us at http://www.arokiait.com
We are an upcoming results driven specialist IT Organisation with extensive sector knowledge and experience in Staffing, Recruitment and Project Solutions. We have a team of professionals with vast years of experience in Recruitment / Staffing and Project Solutions across various verticals.
We understand the real need of our clients and provide/ execute solutions that provide value proposition to our clients in Terms of Commitment / Cost / Quality / Time / Risk. We provide Innovative but Real Time Solutions to the Clients mixed up with our Technological Expertise & Industry Knowledge which ensures a Win-Win Situation for our Clients.
With a highly qualified /skilled management and leadership team, we provide innovative and effective Solutioning to meet our client’s needs. We cherish building our business through Human Values, Ethics, and Commitment and on time deliverables. The Core of our Business Practise is based on our Moto “We Value Relationships” & as such our Work Ethics & Practises are based on Relationships & not on a Give & Take Policy.
We Value our Relationships with all & work with everyone based on the same principles. We value the Relationships of our Clients / Vendors / Employees / Job Seekers & hence our main area of focus is Our Commitment of On Time Delivery. We ensure On Time & Effective Delivery so as to provide the Best Solutions & Services in the Industry.
Aldiablos InfoTech started building the ways for our esteemed clients since 2010.
Aldiablos Technologies is one of the leading BPO in Ahemdabad, Gujrat believes
in innovation and quality services and serves the finest & well-known INDIA,USA,
UK, Australia and Singapore based clients.
Sumedha Tradex is a trading company in delhi (india).We are specialize IT services,electrical services, electrical Contractors in India, electrical suppliers india, electrical vendor india and best electrical services
Sumedha Tradex is a trading company in delhi (india).We are specialize IT services,electrical services, electrical Contractors in India, electrical suppliers india, electrical vendor india and best electrical services.MORE DETAILS CLICK:-http://www.sumedhatradex.com/
2. 2 Introduction: In 2003, we incorporated AMPOWER OUTSOURCING as a IT Enabled and Business Process Outsourcing (BPO) under the Companies Act 1956 specializes in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. We have evolved sound delivery models and business strategies to delivery high-quality and Cost-effective solution to meet their goals and perform better. Our commitment, Customer satisfaction, Technical expertise, Corporate value and Transparency have made us a preferred Vendor to our Clients. AMPOWER OUTSOURCING India, is pure play, third-party BPO Company offering both voice and non-voice services on a blended delivery platform.
3. 3 Summary AMPOWER OUTSOURCING, a techno-savvy company, which believes in investing quality manpower and constant up gradation of technology and intellectual property, to deliver services, that always match or exceed customer’s expectations. Our services help you to cut costs and increase productivity. Our systematic approach has made us the most preferred remote e-services company, for companies looking for measurable business solutions. AMPOWER OUTSOURCING has proven expertise in running world-class Business Process Outsourcing service operations catering to the needs of both Indian and global clients. You can get the satisfaction of working with a technology partner, who understands your outsourcing needs and works in tandem to provide reliable and scalable solutions.
4. 4 Summary Designing a Solution is a specialized job to make the customers’ needs and requirements more automatic, productive, progressive and profitable. That's where AMPOWER OUTSOURCING comes in. The total understanding of the mechanics of the medium allows us to build productive and economical solutions. AMPOWER OUTSOURCING with its elite customers with a high customer retaining ratio is here with a long term Business Strategy and Relationship with its associates. This has made to achieve the goals in delivering the finest products to the customer. AMPOWER OUTSOURCING redefines customer service and business ethical standards of the IT industry. AMPOWER OUTSOURCING sincerely direct all it’s efforts to be the choice of customers.
5. Company Portfolio 5 Company Portfolio AMPOWER OUTSOURCING has a 500+ seaters 24/7 facility in the midst of global MNC Companies at New Delhi, India providing cost effective services to various Multinational clients all over the world. Our service portfolio includes Inbound Customer Services (Tech. Support and Web Services( E-mail and Chat Support), Outbound services and whole range of data oriented back office services in transaction processing, Accounts Processing, Data Processing & Conversion. The management of AMPOWER OUTSOURCING is a blend of young and experienced. The team has a cumulative experience of more than 30 years in the IT Enable Services Industry. During the past few years, the team has successfully executed various consultancy assignments for domestic and global clients.
6. 6 Company Portfolio The management has proven expertise in global market dynamics and have a strong business development team in U.S. and U.K. to position the company as a global performance center. The company on creating a customer open environment with world class infrastructure, best of breed technology, team culture and quality in service delivery. To ensure quality in service delivery, AMPOWER OUTSOURCING thrives on Implementing ISO standards in Each and every process. We follow stringent security standards and aiming to have COPC standards and Six Sigma practices in coming future.
31. 10 BPO Business Process Outsourcing (BPO) has the potential enabling power to vitalize Businesses and energize Economic growth. BPO benefits are significant, sustainable and strategic - or rather, they can be. To ensure that customer expectations are consistently met and often exceeded requires a BPO Service Provider with the Right Stuff - starting off with: Related Technology Domain Expertise - AMPOWER OUTSOURCING has developed extensive expertise in a wide range of emergent and mainstream Technology Domains. Some of these Domains bear a direct relationship to a wide range of B.P.O services - CRM/ ERP/ SCM/ Imaging & Workflow etc.
32. 11 Voice AMPOWER OUTSOURCINGoffersa state of art Call Center facility with latest technology and competent personnel, ensuring cost effective solution to meet the inbound and outbound calling requirements. We provide round the clock services and support to our clients and ensure that you reach your customer anywhere and everywhere, anytime and every time. AMPOWER OUTSOURCINGprovideextensive training for the call center agents on the accent and telephone handling skills. Our training covers Accent and conversation skills, Call center etiquette, Internet skills, Sales skills and Technical skills.
33. 12 We Offer Inbound And Outbound services such as:- Help Desk Providing support to companies that market technological products and have a critical number of consumers who use them. Customer Care Assisting consumers on using products and services according to their individual characteristics and needs. Up-selling and Cross-selling Taking advantage of contacting the consumers to offer and sell different products and services of the same company. Back Office Integrating administration services, technology based scanning, data processing, document management and business processes solutions.
41. 16 Infra Structure Infrastructure AMPOWER OUTSOURCING is located at the hub of technology in New Delhi, India. is home to 40% of India’s call center businesses and has an excellent resource base with good infrastructure and connectivity. The center is located in the heart of the city in Country Capital in an independent office building with 10000 sq. ft. of office space to house 1000 people. The center is open 24–hours, has dedicated security, multiple redundant communications, Internet and power facilities ensuring uninterrupted operations and the highest uptime. Staff facilities at our center include recreational activities, canteen, meeting, conference and training areas. Data and Information is protected through a Firewall, Active-Directory group policies and selective network access. We also have client-specific secure VPN connections where access to their infrastructure requires such a setup. The development center is connected to our Internet servers hosted in a world-class server farm.
42. 17 Office and Facilities : State-of-the art Call Centre at Delhi. It is Spread over an area of 10,000 square feet and has an Infrastructure for 1000 voice staffs:-- Training rooms and conferencing facilities-- Quality and Analytical Labs-- Canteen and Recreational facilities Modern network infrastructure including : -- IPLC – 2 mbps provided by airtel. -- ISP Providers – 2 mbps lease line. -- D-Link – 24/100. -- Fully Structured Cabling. (D- Link). -- 2 x 10 KVA UPS with 5 hours Power Back Up. -- 500 P-IV Machines with 512 MB RAM.
52. 27 Our Statement Of Direction “We ensure a robust design approach by planning, establishing and controlling an effective quality management system where we promise to deliver quality services for all the business processes of AMPOWER”.
53. 28 Our Objectives Exceeding Client's/Customer’s expectation. Innovative, cost and time effective services. Consistent and continuous quality improvement. Fulfillments of defined quality objective targets. Develop the organization as an international centre for excellence.
54. 29 Orbitz Quality Model Performance Management Process Management Transaction Monitoring Organizational Development Employee Suggestion Scheme Make all employees participate in improving Organization’s growth Achieving the defined targets and exceeding customer expectations through effective monitoring 5S & Visual Management Instill Discipline at work place Audit Management Askprime QMS Six Sigma / Lean Instill Process-driven approach as tool for continuous improvement on SOD Improve Key SLA performance of Programs / Support providers Transition Audits Program Effectiveness Audit Improve Process compliance
69. 35 Projection for 1st Quarter Conduct pre transition Audit 15 days before go live to check the readiness of the process and close the gaps identified. Study the process clearly and frame the monitoring and other formats and derive metric score card for the process. Ensure complete process documentation before go live. Workout on action plan along with the operations in case of any dip in quality metrics as well as compliance. Perform effective transaction monitoring process based on compliance and customer satisfaction. Provide effective feedback and ensure there is no repetitive errors as well as zero down the errors completely. Workout on corrective and preventive actions if there is any out of triggers and ensure the process is achieving client defined targets At the end of post 30 days from go live the process will be having a post transition audit to ensure compliance towards the standard and towards the client requirements. From there onwards there will be a process effectiveness audit happening every three months for operations.
100. 38 Transaction Monitoring Contd… Objective Continuous improvement of the overall customer experience Inter-departmental communication and information sharing Constantly refine, optimize processes and procedures Monitoring Training, coaching, mentoring Development consistency Mutually developed quality scorecard Complaint Management Ownership for resolution Resolution Prompt follow-up Clearly defined escalation procedures