This document outlines the key steps in project communication management: 1. Identify stakeholders through interviews and develop a stakeholder registry. Assess how each stakeholder is likely to react in different situations. 2. Plan communications by determining the format, content, timing, recipients, and distribution method for sharing updates and information. Both interactive and push communication methods should be considered. 3. Manage stakeholder expectations by regularly distributing project performance information using time series, causal/econometric, or judgmental reporting methods.

1. PROJECT COMMUNICATION
MANAGEMENT
BY DYAKSA HANINDITO

2. Identify stakeholders
Plan communications
Distribute information
Manage Stakeholder expectations
Report Performance

3. IDENTIFY
STAKEHOLDER
Step 1: Identifying other stakeholders is usually done by interviewing
identified stakeholders and expending the list of all potential stakeholders
are included
Step 2: Power interest grid/grounding the stakeholders based on their level of
authority and their level or concern(“interest”) regarding the project
output.
Step 3: Access how key stakeholders are likely to react or respond in various
situations in order to plan how to influence them to enhance their support
and mitigate potential negative impacts.

4. IDENTIFY STAKEHOLDER - REGISTRY

5. PLAN COMMUNICATIONS – METHOD(S)
Interactive Communication includes meetings, phone calls and video
conferencing.
Push Communication includes letters, memos, reports, emails, faxes,
voice mails, press releases etch.
Pull Communication includes intranet sites, e-learning and
knowledge repositories

6. PLAN COMMUNICATIONS – INCLUDE(S)
WHAT
Expected format, content and details of what is to be communicated
WHOM
Appropriate information as demanded by the stakeholders needs to be
imparted to them
WHEN
All types of communication have a certain schedule
HOW
The point of origin of information, to whom it has to be sent & the
mode in which it must be sent needs to be documented in the
communication structure

7. DISTRIBUTE INFORMATION

8. MANAGE STAKEHOLDER EXPECTATIONS

9. REPORT PERFORMANCE – METHOD(S)
Time Series Methods
Time series methods use historical data as the basis for estimating
future outcomes.
Causal/Econometric Methods
If the causes are understood, projections of the influencing variables
can be made and used in the forecast, Examples of methods in the
category includes regression analysis.
Judgmental Methods
Judgmental forecasting methods incorporate intuitive judgments ,
opinions and probability estimates.

10. REFERENSI
• PROJECT MANAGEMENT – PROJECT COMMUNICATION
MANAGEMENT
• By : Yogender S Rana
http://www.slideshare.net/YogenderSinghRana/project-risk-
management-40422365