The document discusses call center management solutions. It describes how call centers provide important customer service support for technical companies and help companies expand their customer bases. Outsourcing call center services allows companies to save money on training and benefits compared to employing full-time customer support staff. The document then outlines some of the key forms and features of the call center management software, including forms for employee details, call registration, and announcements. It provides examples of code used for validation processes and file input/output functions.

1. Call Center Management Présente By Pritam Kumar Nayak

2. Call Center Management Solution 1-Call Centre services are becoming a vital aspect for a wide range of companies. Technical companies need them for customer service problems. Companies in the telephone and newspaper industries use them to enlarge their customer bases 2-Companies that sell technical products such as computers and printers rely very heavily on Call Centre Services. It can be very expensive for these companies to employ a staff of full time workers to handle any customer support problems over the phone. Instead they are able to pay a fee to the outsourced call Centre to handle any questions the people might have. This saves a tremendous amount of money in training and in offering benefits 3- any company that needs to provide technical support for their products or their services needs to invest in customer service call Centre

3. First a login Form Appears First you have to go through the login Validation check If u don't have a password then u have to signup to create a new account.

4. This is the Sign Up Form 1-Sign up here for a new user Account. 2- After Creating a new Account you needn't go back to the login form to sign in. 3- When u save as a new user the login form activated in the same form for your sign in.

5. After a successful Signin the Main form appears Our main form is a MDI Application. It contains some menus and Submenus. With the help of our main form u can manage all your work. The menus & subMenus are shown in a diagram in the next page.

6. The main form contains these following Menus & sub menus

7. This is our employee details form Using the employee details form the user can search the employee details from the database. The user also delete an account, check the salary details , check the training Details, also can view the announcement

8. This is inbound form Inbound means moving inward or toward a center. The call center employees record their customer details in the inbound form. So that it can be helpful for their future references.

9. This is our Call_register form The call register form extract the customer details from the inbound form & display the details when needed.

10. This is our Announcement form Using this announcement form the employees can insert their announcement.

11. This is our Announcement form The other employees can view the announcement by selecting the view announcement tab in the employee_details form.

12. Some code from the project…. The number 8 shows how many characters enter by the user in the password field “txtPassword”..

13. Some code from the project…. private void txtPassword_TextChanged(object sender, EventArgs e) { label4.Text = txtPassword.Text.Length.ToString(); if (txtPassword.Text.Length == 0) { label4.Text = ""; } }

14. Some code from the project…. when the user enter two character for His password the red mark activated because the password is very week and when the user added more numbers for his password the red mark improves from red to green and more important when the user reduces the number for his password the colour also changes accordingly.

15. Some code from the project…. private void textBox6_TextChanged(object sender, EventArgs e) { if (textBox6.TextLength == 2) { textBox12.BackColor = Color.Red; } else if (textBox6.TextLength == 4) { textBox13.BackColor = Color.Coral; } else if (textBox6.TextLength < 2) { textBox12.BackColor = Color.White; } else if (textBox6.TextLength < 4) { textBox13.BackColor = Color.White; }

16. Some code from the project…. After the User click the Log in button the validation form appears and the process bar on the validation form starts moving. After few seconds the validation form get disappear and the normal process will go on. For the validation form we use a Thread program to run for 10 seconds

17. Some code from the project…. First u Have to Create an object of the validation form In a method outside the buttonclick (i.e.. Login button) event. public static void thh() { Validarion v1 = new Validarion(); v1.ShowDialog(); } (And inside the Login Form the Thread Program is Written) private void button1_Click(object sender, EventArgs e) { ThreadStart ts = new ThreadStart(thh); Thread t = new Thread(ts); t.Start(); this.Hide(); Thread.Sleep(10000); t.Abort(); }

18. Some code from the project…. First u Have to Create an object of the validation form In a method outside the buttonclick (i.e.. Login button) event. public static void thh() { Validarion v1 = new Validarion(); v1.ShowDialog(); } (And inside the Login Form the Thread Program is Written) private void button1_Click(object sender, EventArgs e) { ThreadStart ts = new ThreadStart(thh); Thread t = new Thread(ts); t.Start(); this.Hide(); Thread.Sleep(10000); t.Abort(); }

19. Some code from the project…. try { FileStream fs = new FileStream(@"d:bc.txt", FileMode.Append, FileAccess.Write); StreamWriter sr = new StreamWriter(fs); sr.WriteLine(DateTime.Now.ToString()); sr.WriteLine(rt22.Text); sr.WriteLine("**********************"); sr.Flush(); sr.Close(); fs.Close(); MessageBox.Show("File Saved Successfully"); } catch(FileNotFoundException ee) {DialogResult dr=MessageBox.Show("ReTry To Save" + ee.Message , "Pratim"); if (dr == DialogResult.OK) { NotePad pd = new NotePad(); pd.Hide(); }

20. Some code from the project…. private void viewToolStripMenuItem1_Click(object sender, EventArgs e) { empdetails emi = new empdetails(); emi.Show(); emi.MdiParent = this; FileStream fs = new FileStream(@"d:bc.txt", FileMode.Open, FileAccess.Read); StreamReader sr = new StreamReader(fs); sr.BaseStream.Seek(0, SeekOrigin.Begin); string str = sr.ReadLine(); while (str != null) { emi.rt11 .Text=emi.rt11.Text+str; str = sr.ReadLine(); } }

21. Thank you